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Rated 4.3 out of 5 by 441 reviewers.
Rated 4.0 out of 5.0 by Stuck in O'hare area waiting for a flight back to "Blighty" Following a recent business I was stuck waiting for a flight back home. I selected this hotel as it was close to the Woodfield Mall. Very quiet stay, good buffet breakfast, pleasant bar atmosphere. The staff were friendly and helpful throughout the stay. Thank you! 28 October 2014
Rated 5.0 out of 5.0 by great place very nice and clean hotel. staff was there to help any way they could. I would say at this hotel on my next visit to the area 27 October 2014
Rated 3.0 out of 5.0 A roof over our heads. My boyfriend and I were exploring Chicago for his birthday. We had a long day of doing silly touristy things and were ready for a nice relaxing end to our night. Overall, our stay at this hotel meant we had a place to sleep. The floor in our room was squishy/sticky and the entire second floor smelled really musty. The air conditioner in our room made this really awful buzzing noise and while it definitely cooled the room down - it was still really humid. However, the staff members were incredible. They were so, so busy with the phones and customers in line but they managed to keep their cool and get everyone checked in. I would have lost it. There was this awful woman who repeatedly butted to the front of the line to tell them that they were doing their job wrong when they were honestly doing the best they could. Serious Kudos to them. Also, we didn't get the chance to use it but the pool area looked aamaaazing. It was nice and clean and I was so mad that we came in too late (after dinner) to use it. The WiFi was super fast and the cable was nice. Beds were very clean and comfy. There was a sincere lack of outlets (had to unplug things to plug my phone charger in) but we made due. I really would have liked a continental breakfast (for the price I paid) in the morning. I was really disappointed that it wasn't included. Oh well. 24 October 2014
Rated 5.0 out of 5.0 by Great value, great hotel Our stay at this Holiday Inn was a great way to end our trip! The rooms were spacious and super comfortable. Had a great night's sleep! Made use of the free area shuttle to and from the mall...great added service! Front desk was very accommodating and friendly. Never seen a hotel with it's own 'Tahitian village'...great idea! I would definitely recommend this hotel and visit again if I'm in the area. 23 October 2014
Rated 2.0 out of 5.0 by Missing Survey Points I stayed there and upon check-in they gave me a card that was business card sized and it says that I will receive 5000 bonus points for completing my survey. I have already sent in my survey and I have inquired about the bonus points and still no response. I will have to post it here again if this is the only site that they respond to. I was happy with the timely, or lack of service while staying at the hotel and so far I'm not happy with them advertising to me an incentive to do a survey then not fulfill their side by crediting the bonus points. 23 October 2014
Rated 3.0 out of 5.0 by Average stay. Some issues. Being a platinum member I've been to many H Inn locations. This one was average. The best surprise was the restaurant, the Thursday dinner special of rib eye steak was great and reasonable. All the entrees were very reasonably priced. The breakfast buffet had an excellent variety. Now for some issues. Three times our key cards would not work and we had to make a trip from the 9th floor room back to the desk. (the room was not upgraded). One card never did work right. The only comment from the staff was that we have been having problems with the cards lately. Next, the bathroom vent fan is always on and is VERY LOUD. When I asked about this I was told it is because we were close to the roof.?? The next time we are in Chicago we will probably stay at a different IHG hotel. 23 October 2014
Rated 5.0 out of 5.0 by Great way to enjoy quality family time. This was a great hotel that serves family amenities with a tropical feeling. The holidome was a great way to relax. 22 October 2014
Rated 4.0 out of 5.0 by Great Value for the Mondy Enjoyed my stay there. Breakfast was really good and the staff were very friendly. Overall, great value for the price. 22 October 2014
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