Rated 4.4 out of 5 by 384
Rated 5.0 out of 5.0 by mojo58 the staff
everyone from the shuttle driver to the front desk where very friendly and professional and the room was clean and comfortable. Had to use the sofabed which was not every comfortable. Breakfast was good and service was good. Did not have a chance to eat dinner there but the bar area was very nice but the bartender was having a bad night. overall I would stay here again in a minute and will be recommending it to my fellow workers and friends
09 August 2013
Rated 5.0 out of 5.0 by Brenda99 Great stay at the Higgins Road Holiday Inn!
We enjoyed our stay at this Holiday Inn and would definitely stay again. This hotel had been recommended by a friend and her opinion was right on! There was free parking which was important to us, and also a free shuttle to O'Hare so we could get to the trains. Our room also had a separate room with a second queen bed, which was great for more privacy and more room.
The only complaint I had was to get bigger and perhaps one more garbage can per room! There were only two total in the room and they were very small. With four people in the room, they filled to overflowing fast!!!!
The staff were all FANTASTIC. Every single employee treated us great.
09 August 2013
Rated 2.0 out of 5.0 by naturaldoc In need of remodeling
The staff was friendly but the mattress was old, wallpaper peeling in the room, shower fixtures rusted (over entire surface), stains or wear on carpet.
Perhaps if Corporate invests money in redoing this property it can be a decent value in the future.
03 August 2013
Rated 4.0 out of 5.0 by oma11 Our new "go to"
Clean, convenient, comfortable and a reasonable cost!
03 August 2013
Rated 5.0 out of 5.0 by weave57 Comfort Plus!!!
Very comfortable....the room set up was very nice....front desk very helpful and pleasant. I would definitely stay here again. and would highly recommend!
01 August 2013
Rated 5.0 out of 5.0 by acarney4987 Great hotel!
My friends and I stayed here for our 3 day trip to Chicago since 1 friend flew in and the rest of us drove. When we walked into our room, we were instantly impressed by the 2 bedroom layout! However, once we settled in, it wasn't quite as impressive. Being the daughter of a carpenter, I notice things like loose door handles, wobbly tables and chipping paint. There wasn't anything direly wrong with the room, but the upkeep could be a little better. Overall, however, we LOVED our stay!
31 July 2013
Rated 5.0 out of 5.0 by RAL66 Wonderfull Place to Stay.
Room was very comfortable. Very clean rooms. I stayed 3 weeks at this hotel. I would stay there again. Very nice staff.
31 July 2013
Rated 5.0 out of 5.0 by LalaTraveler Great access to O'Hare Airport
This hotel is centrally located near O'Hare Airport. The rooms are clean and comfortable and there is Internet access and also a shuttle to the airport.
31 July 2013
Rated 5.0 out of 5.0 by Ames Great place to stay!
First night stay was great, had to go to another location due to plans then returned for our last night in Chicago. The 24 hr shuttle service was great and the driver was so informative. Front desk staff made us feel welcome and also provided exceptional service and great suggestions on getting around the Chicago area. Beds and pillows were so comfortable and the hair dryer had power! Ate at Harry Caray's twice and had good experience and food both times. I would recommend this hotel to anyone and would definitely stay here again.
30 July 2013
Rated 4.0 out of 5.0 by PhilRPearlJamFan Great Value
This Holiday Inn provides tremendous value for the price. My suite was nice size, very clean, with a mini fridge and microwave. I highly recommend this location if you are staying in the Chicago area for more than 1 night and need a suite.
29 July 2013
Rated 4.0 out of 5.0 by nkotbfan great staff!
Came for two nights stayed 4! The two queen bed with rooms separated by a door is perfect! So much more room and privacy than a standard hotel room. This worked great for a girls weekend for us to all get ready with lots of room. Room has Fridge and Microwave with a large counter space along with a desk too! Tv's in both rooms too! The front desk staff was helpful and accommodating. Did not eat at restaurant Harry Careys? in hotel but it is cool decorated with lots of baseball and sports memorabilia. Even saw Dennis Rodman there! Overall this was a great expereince which is not easy to say about most hotel stays I have ever had so this says a lot! Close to Allstate but too far to walk in my opinion.
27 July 2013
Rated 5.0 out of 5.0 by Ames Convenient, friendly, quiet
My mom and I flew into ORD from different places for a long weekend of fun. Flights arrived at completely different times- we wanted a room close to ORD for the first and last night's we were in Chicago area to bookend our stay. Spent a few nights downtown.
We chose this HI because it is close to ORD, free shuttle 24 hrs / day, and easy to get to the blue line to head downtown. The rooms we had were great- comfy beds, coffee in room, and quiet. Couldn't hear road / airport noise.
Ate dinner in Harry Carry's- split an entrée (huge servings#, friendly service. We both liked it and would eat there again.
I was surprised that there was room service, although we didn't use it #I typically don't.# There is not a continental breakfast included with the room cost, but you can buy to-go breakfast items & coffee next to the lobby individually. It would be great if coffee were free there. :# I was surprised HC wasn't open for breakfast- they didn't open until 11:30 #?# for lunch on a Sunday. I planned on going for a sit-down breakfast and ended up going to McDonald's nearby instead; it was really the only option for something other than a muffin from the lobby. The in-room menus / hotel info binder should include the hours of HC.
The front desk and shuttle staff were friendly & helpful. We had questions several different times for the FD. When they were obviously busy with other guests we got basic answers #which was just fine#. When the crowd left the FD staff came out from behind the desk to us #we were sitting in the lobby# two separate times. They asked us questions, offered more info and discussed what we were looking for to help us get what we needed. It was an example of great service and paying attention to their guest's.
Housekeeping knocked on our door several times while we were still in the room in the morning. #There wasn't a Do Not Disturb sign to hang outside.# It was kind of annoying that it happened repeatedly #3 x within an hour and a half); I completely understand they are doing their job and they don't want to interrupt us either. Help the guests, to help the staff by providing a DND sign. Every hotel should do this- it isn't just a HI thing.
Overall great stay, we would definitely go here again & recommend to others.
27 July 2013
Rated 5.0 out of 5.0 by KQQK Comfortable bed and fantastic service
I felt so "at home" during my most recent stays at this very well situated hotel. The front desk staff are all very efficient and friendly and go above and beyond.
23 July 2013
Rated 5.0 out of 5.0 by JMRock Recommended
Very pleasant stay very friendly and helpful staff would not hesitate to stay at that property again
20 July 2013
Rated 5.0 out of 5.0 by PeterMPLS Location, Service, and Restaurant
I stay here often, whenever traveling in Chicago suburbs. The front desk staff, especially Adrianna, always remember me by name. The location can't be beat, and with free parking, and train stop next door, really nothing more to ask for. Also, having Harry Carey's Restaurant in the lobby is a BIG bonus, no need for me to drive anywhere looking for dinner. The staff there, especially Frank and Allison, will make you feel right at home.
19 July 2013
Rated 5.0 out of 5.0 by Austin22 Excellent Hotel
Im a huge Bon Jovi fan and I finally convinced my dad to take me to the show at solider felid! I found this hotel in no time and it was a great stay! We were only here for a night but the service, room, staff, and food was awesome! Want to say thanks for making this trip a special one!
18 July 2013
Rated 4.0 out of 5.0 by Greg513 Simplicity
Loved the park, stay, and fly package !! Also the flight schedule monitor and boarding ticket printer was very helpful.
16 July 2013
Rated 5.0 out of 5.0 by Cardsfan11 Quiet with friendly staff
We had a group of 4 rooms for a Cards vs. Cubs weekend and found the hotel great for all of our needs. We all felt the hotel was surprisingly quiet for any hotel yet alone an airport location. The FD staff was very friendly and the restaurant was great also for breakfast or dinner. The shuttle helped us get to the airport quickly so we could catch the train to all parts of the city.
16 July 2013
Rated 5.0 out of 5.0 by hart23bulls Another Great Stay
Had another great stay at the Rosemont Holiday Inn. Great service from the staff, clean room and located near our business. Top the night off with a visit to Harry Carry's where the staff is great and the beer is cold!
15 July 2013
Rated 5.0 out of 5.0 by bobgee Great set-up and service
We stayed one night in a 2 room queen suite which was excellent for a couple travelling with a teenager and looking for some privacy. The hotel is only a few minutes from O'Hare and the free shuttle worked well for our early flight. Overall, a great experience
06 July 2013
Rated 4.0 out of 5.0 by Personnelist Pleasant
At the beginning there was some conflicting information regarding the price of the room; fortunately they agree to honor my reservation and I was able to stay, only because I reminded them that I did call to confirmed.
The front desk attendants that were extremely helpful were Bernice and Adriana. The cleaning staff were very friendly and the fact that the hotel is yds. away from the train station was the selling point.
06 July 2013
Rated 4.0 out of 5.0 by Lois40 only thing missing is the coffee
I can not believe that a hotel that caters to business travelers does not offer free coffee in the lobby! Save your $1.50 because the coffee they sell you in the lobby is horrible watered down garbage.
03 July 2013
Rated 5.0 out of 5.0 by RagoInChiCago Excellent stay
Everything works out here at this hotel. Excellent clean, quiet, and comfortable place to stay. Lots of surplus parking here. Location is just right. Very safe neighborhood with very easy access to Chicago.
30 June 2013
Rated 5.0 out of 5.0 by don257 Happy Camper
As a platinum member I was very pleased with the extremely polite and accommodating staff at the front desk. We were well recognized for our platinum status. I will always try to stay at this property when visiting Chicago in the future.
20 June 2013
Rated 5.0 out of 5.0 by ozzie123456789 Awesome stay!
Very welcoming. Has everything you need. Staff is very friendly and accommodating.
19 June 2013
Rated 5.0 out of 5.0 by Russ40 Top notch place to stay
Have stayed here on many occasions when flying out of O'hare. Recently joined Priority Club. Nothing negative to comment. Great staff and Harry Carey restaurant and bar are great. Rooms ALWAYS clean and comfortable. Shuttle service great. Will be staying prior to Hawaii trip.
18 June 2013
Rated 5.0 out of 5.0 by Angie246 Great Hotel!!
We stayed here to go to our first Cubs game at Wrigley Field!!! Perfect location. It is out of the city but the shuttle can get you to the metro station and you will be downtown quickly!!! The staff was so friendly and helpful!! We will definitely stay there again!!
07 June 2013
Rated 5.0 out of 5.0 by 2ndhome Its the hotel
The staff are just the best, they take care of you from booking in to when you leave, and thats the front desk, to the courtesy drivers, and include the folks in the restaurant, always a smile, they know what its like and what it takes to be in the service industry. Great job.
03 June 2013
Rated 5.0 out of 5.0 by sanric everything was excellent
Food was awsome and staff was loveable. We will for sure be back.
01 June 2013
Rated 5.0 out of 5.0 by BouncinTB1 FIRST CLASS STAFF
Best and most polite staff of any hotel I have been to and I usually stay in hotels at least 90 to 120 nights per year. Mr GM's Angel and Russell, best staff of any company in general that I have ever seen
30 May 2013