Rated 4.1 out of 5 by 186
Rated 1.0 out of 5.0 by Man1114 Worst Holiday Inn I've Visited
Don't stay here. Go to the Holiday Inn Express in Alpharetta instead- trust me!
I've stayed at numerous Holiday Inns (in addition to other IHG properties) in the last few years, and I have never had an issue with them, until now. The rooms at this Holiday Inn were so gross (and I would not consider myself picky when it comes to hotels).
I switched from my original room because it had no desk, and was put into another one only to realize I would have had an issue in any of the rooms. First, the smell of the rooms is awful. The hotel must have previously been a smoking hotel because that's what it smells like- musty cigarette smoke. Second, all of the appliances were definitely from the early 1990s, if not 80s, and were a faded yellow color. Even the vending machines downstairs were "vintage".
Anyway, I tried to ignore the smell and go to bed, so went into the bathroom to wash up and noticed that the hairdryer had a sticky film all over it, with a few long hairs stuck to it. That was the last straw for me. I couldn't stand it, so I left the hotel and booked at another chain in the area. When I told the gentleman at the front desk, he didn't even offer to refund my money or do anything about the situation. All he said was that he'd "let them know", whoever "them" was supposed to be. I will say though, that the lady that originally checked me in and helped with the room switch was very nice, and I could tell she felt bad.
October 7, 2015
Rated 4.0 out of 5.0 by homeless20151001 Clean, Safe nut a Bit Noisy
I'd recommend this location for cleanliness and safety, but the walls / doors allowed a lot of neighborly noise in. Also, the air conditioning units are very loud and it made it hard to sleep.
October 2, 2015
Rated 1.0 out of 5.0 by businesstraveler500 Worst Beds Ever
Don't stay at this hotel if you enjoy sleep or quality service
October 2, 2015
Rated 5.0 out of 5.0 by jazzipoo Excellent stay
Very much enjoyed my stay. Bed was very comfortable and room was surprisingly clean.
September 30, 2015
Rated 5.0 out of 5.0 by Michelle423 Great hotel
I stayed here recently for the first time. The hotel was clean, nice and well-lit. The staff was extremely friendly and helpful. I would definitely stay here again.
September 29, 2015
Rated 5.0 out of 5.0 by Pat_A Nice place to stay in Roswell Area
This is the only hotel I would stay in when visiting Roswell, GA. Rooms are clean, and staff is nice. There are restaurants within walking distance.
September 21, 2015
Rated 5.0 out of 5.0 by Jirapon Recent Stay
Excellent property, great staff...........................................................................................................................................................................
September 14, 2015
Rated 2.0 out of 5.0 by toejambfootballs poor service and bedding
the mattress had a deep indentation on the left side. the pillows were uncomfortable. the a/c unit ran all night and never shut off. our daughter encountered numerous problems with the desk staff in getting her room despite the fact she was the bride and didn't seem to be getting too much help from the desk staff. some of our party had to wait over an hour to get checked in because the room wasn't ready and some had to go to a different hotel due to overbooking. not a good way to run a hotel. our son paid $10.00 for a muffin and some grapes because it wasn't included in his room even though he's a platinum member. he was told it wasn't included because he got his room at a discount even though this is a benefit of his plan. can't say this is a very well managed hotel.
September 14, 2015