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Rated 4.0 out of 5 by 238 reviewers.
Rated 4.0 out of 5.0 by Runcorn stay excellent, really nice hotel and would recomment it to anyone, good motorway links and access to manchester, Liverpool and Chester 24 November 2014
Rated 2.0 out of 5.0 by One night Business stay Staff require basic training on dealing with Customers, bar standards of service 23 November 2014
Rated 5.0 out of 5.0 by Comfortable room We have stayed at this hotel in the past and hope to do so again in the future. We have stayed at other hotels in the area including other Holiday Inns but this remains our favourite for overall comfort and relaxation as well as value for money. 19 November 2014
Rated 1.0 out of 5.0 by poor quality food poor quality food, served to a buisness party. Not only was the food poor but the hotel forgot to set table and then claimed the hotel restaurant was full 18 November 2014
Rated 1.0 out of 5.0 by AWFUL 1) on arrival towels in the bathroom had a massive spilled drink stain on them. I used my own towel. 2) there was no TV in rooms throughout hotel for whole stay. I was not forewarned by staff on check-in. When I arrived in the room and could not fix the TV myself, I called to ask when the fault corrected. There was no apology at all and I was told to go and watch tv in the lobby for the whole night. As a single business traveller tv in the room is a fundamental and I just wouldn't have stayed in the hotel if I had known this service was not available. 3# no free wifi. I was also told by reception to use the wifi because the tv was not working - but when I tried to log on this was an #expensive) paid for service. I am a gold card and one of the advertised benefits is free wifi. I have had free wifi in every other ihg hotel I have ever stayed at. I complained on departure and was given a discount but it did not compensate for a poor nights stay. 18 November 2014
Rated 5.0 out of 5.0 by great welcome and friendly staff throughout I was impressed with the bright and friendly reception staff. Who was also very informative. The room was great and very well presented. The breakfast staff were again friendly and had a a lovely welcoming smile. I was only staying the one night and arrived late and left early, but will look to stay here again. Hopefully longer and enjoy the other facilities. 12 November 2014
Rated 4.0 out of 5.0 by Location Good location and fair price. I recommend leaving the M6 to overnight here. 09 November 2014
Rated 5.0 out of 5.0 by Excellent hotel I have stayed many times at this hotel if there is a family gathering. The staff are always helpful and well presented. I have already booked to stay in February 2015, and tried to book for May 2015 but unfortunately is fully booked on the dates I require, hopefully they will have a cancellation. This must be because of the hotel facilities, the staff, great service and cleanliness of the hotel. Many thanks to you all. 07 November 2014
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