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Rated 4.1 out of 5 by 115 reviewers.
Rated 4.0 out of 5.0 by No voucher points Although I was more than happy with the hotel overall I am slightly disappointed that as I booked in being a platinum member I was giving the option of a free pint/drink or exta bonus point. I was not given a voucher because there had ran out, but I was informed by the reception that there would add on the points manually that night. I checked my points in the morning and this had not been done. I asked about this when checking out and again was promised this would be done. It is now 5 days after my stay and this is still not completed which although is not a massive problem just disappointing. I have never had this problem at any other hotel within IHG. 28 February 2014
Rated 3.0 out of 5.0 by Check what you book We booked a standard room for 2, as it didn't state twin room on the website we presumed it would be a double. Unfortunately as we were later told after checking in, a 'standard' room for 2 can mean a double or a twin, depending on availability and as there was a large conference taking place at the time there were only twin rooms available. This should have been made clear at time of booking, so if in doubt check what type of room your 'standard' is. Otherwise a clean room, friendly staff and a pleasant enough stay. 26 February 2014
Rated 2.0 out of 5.0 by The horror of paying for Wi-Fi That is the last time that I will stay at the Holiday Inn Runcorn where I have stayed once or twice a year for many years. And why? £4 per hour for internet access via Wi-Fi. I travel the world and it is free as it should be as an automatic facility for business travellers. The room price is very high for such small rooms and to then charge for Wi-Fi is little short of an insult. You have alternatives for me and I will be using them in the future. MM 13 February 2014
Rated 4.0 out of 5.0 by Very nice hotel Location works great for us, it's centrally located for shopping in the area. Price is perfect. Staff are great. Only drawback this time was the bed, felt like it dipped into the center. Still slept like a log. 10 February 2014
Rated 2.0 out of 5.0 by Dated and cold. Needs modernisation Communal areas - Communal areas (reception, restaurant etc.) are of a good Holiday Inn standard. Rooms - The rooms some of which are unmodernised are pretty poor with furniture damaged and in poor decorative order. The newer rooms are adequate but more motorway hotel standard than Holiday inn standard. Heating is insufficient generally in the hotel with hallways cold and bedrooms less than comfortable. I had to ask for a radiator (which was very swiftly dispatched). Service - Is excellent and cannot be faulted. Leisure centre - Again this part of the hotel is run down and worse than the majority of local authority facilities. Clearly this area has had little attention since the early 90s and it shows. Cleanliness - Generally not great. Dust in rooms on light fittings, mould in grouting in bathrooms and leisure centre visible dirt on most surfaces. Made me want to get a scrubbing brush out. Warning - Do not use this hotel for a leisure break. Strictly business trips only. You will be disappointed otherwise. 07 February 2014
Rated 5.0 out of 5.0 by Excellent pool facilities. Friendly staff. Really enjoyed our two night stay. From the beginning, the staff were friendly, rooms clean and comfortable (complimentary beverages were great!) Pool and jacuzzi were super and great for families to spend quality time together. Thanks you. Will definitely return. 29 January 2014
Rated 3.0 out of 5.0 by Overnight business stay Hotel is a good location for business trips in the area. Staff are friendly and helpful. Access to gym is a bonus. 27 January 2014
Rated 4.0 out of 5.0 by Good hotel The staff at Holiday Inn Runcorn are extremely friendly and offer a very good service. The rooms are okay but a bit tired and could do with redecoration. Other than that the hotel is very good. 23 January 2014
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