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Rated 4.0 out of 5 by 370 reviewers.
Rated 1.0 out of 5.0 by Overcharged for my stay- be careful I stayed in this hotel for one night on a shopping trip to Cheshire oaks. The rooms were just average, someone to lay your head down for one night. But I was surprised when I was charged more than double the amount I had booked online for. The hotel still hasn't refunded my money and I have been overdrawn for days due to this. It's been a nightmare trying to get my money back, and I don't know if I will even get it back. Stay away from this hotel, you are better off somewhere else July 31, 2015
Rated 4.0 out of 5.0 by A nice place to sleep and recharge the batteries The reception was excellent and the check-in process totally painless and veryt efficient. I booked a meal in the Restaurant on arrival and the table was prepared for me and the staff ettantive when I went at my desired time. I wasn't overly enamoured of the decor in the Restaurant as it looked more like a canteen than a restaurant. The service was excellent and the young ladies were attentive without being intrusive. I had a Mixed grill as a main course and the portions were very good and couldn't be faulted. If I was to be picky the steak was a little chewy, however it was very flavoursome. The dessert (chocolate brownie) was superb July 30, 2015
Rated 5.0 out of 5.0 by Relaxing stay My partner and I had a relaxing stay at the hotel , we had complete privacy which was good . July 30, 2015
Rated 5.0 out of 5.0 by Excellent customer service The staff in the hotel were very welcoming, attentive and helpful. The price we paid for our stay was very reasonable and the location was ideal for attending Chester Races, we paid £20 in a taxi from the hotel to central Chester. The room was a little noisy in the morning due to passing traffic and the curtains did not block out the light particularly well but the bed was comfortable although we would definitely prefer a King Size bed. The TV in the room was a very good size compared with other rooms we have stayed in recently. Overall, a good stay July 29, 2015
Rated 4.0 out of 5.0 by Good Location and good service Staff very helpful ,Food good.Nice area around the bar. July 29, 2015
Rated 4.0 out of 5.0 by business trip Nice hotel Room was a bit small, but clean and tidy Nice and quiet surroundings July 27, 2015
Rated 5.0 out of 5.0 by Overall great experience The hotel meets all the requirements for a comfortable nights stay. I was satisfied with every aspect of the service. July 27, 2015
Rated 5.0 out of 5.0 by Very good service I will reiterate that I found all the staff very helpful and friendly. July 26, 2015
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