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Rated 4.1 out of 5 by 183 reviewers.
Rated 2.0 out of 5.0 by Experience Hotel is in need of refurbishment and a complete spruce up. Staff however are well trained and friendly. At the lower end of Holiday Inns standard. 26 June 2014
Rated 5.0 out of 5.0 by Rose Great stay Welcoming staff Good value for money . Clean , Great position 25 June 2014
Rated 5.0 out of 5.0 by Good location and facilities We were having a short break in the Cheshire region, planning to visit North Wales, Chester etc and this hotel had a great offer on and was in a convenient location, near to the M-way. Hotel was great, staff were attentive, the pool was great for my 2yr old daught to play in. The room was quiet and the breakfast selection was huge and tasty. The room was a bit snug with three of us in there but it was comfortable. The A/C was great as the weather was very warm. All in all, a great stay. 25 June 2014
Rated 2.0 out of 5.0 by Let Down by Front of House Pleasant hotel but let down by the inconsistent level of service when checking in. Sometimes it's great, other times not so great. 23 June 2014
Rated 5.0 out of 5.0 by Surprisingly good stay at what was my 3rd choice hotel!! What a surprise... I have chosen not to stay at a Holiday Inn brand hotel for many years as my perception was you had sad facilities that needed more than TLC to improve them and Premier Inn were able to offer new facilities and deals that made it appropriate to stay there at the weekend but with a few niggles our stay was excellent and I will certainly be looking to visit your chain again 19 June 2014
Rated 5.0 out of 5.0 by excellent venue Our daughter held her wedding at this hotel and from the moment we arrived everything was perfect. The staff on reception where really friendly and helpful as were all other members of staff we encountered. The food catered for our wedding party was excellent and everybody in the party agreed. The cost of the room was fantastic value and I would recommend anyone to stay for this reason. 19 June 2014
Rated 5.0 out of 5.0 by hotel stay nice staff. comfortable room. good internet access. will tay again. nice pool. 16 June 2014
Rated 4.0 out of 5.0 by Staff makes this place wonderful The staff go out of their way to make your stay pleasurable. Very helpful. Recommend breakfast one of the best!!! 16 June 2014
Rated 4.0 out of 5.0 by Great Service and a good nights kip We were doing a 14 day charity cycle ride from Lands End to John O'Groats and stayed through a recommendation in our guide book. We covered 80 (up and down)! miles that day, so arrived exhausted. The staff were very helpful, the room clean and comfortable and we had a good meal and breakfast. We were able to store the bikes safely and on our departure the following morning the receptionist Sally donated to our charity, The East Anglia Children's Hospice. Thank you Sally for this kind and generous act and for making a good overnight stay a real delight! Andy and Nik 12 June 2014
Rated 5.0 out of 5.0 by comfortable room and excellent service The hotel is in a very convenient position for visiting the Liverpool area and also Cheshire and North Wales. It is situated in a quiet area and the buildings and grounds are very well maintained. Service is first class and the staff are well trained and both helpful and friendly. 10 June 2014
Rated 5.0 out of 5.0 by Runcorn - all good ! Highly rated, pleasant helpful staff. Good breakfast - attentive waiting staff. Room spotless. Bath a little small for an exec room. 05 June 2014
Rated 1.0 out of 5.0 by totally disappointing Cleanliness in rooms was not good. Furniture in room was tatty. Sound proofing to room next door left a lot to be desired. Room incredibly dark and miserable apart from the entrance and the bathroom. Restaurant not recommended. Would definitely not return. 03 June 2014
Rated 3.0 out of 5.0 by basic facilities at a good price Very basic facilities as you would expect. Price was good as booked well in advance. I was surprised how good the Breakfast was - good quality and plentiful. 03 June 2014
Rated 4.0 out of 5.0 by Comfotable room and excellent breakfast Very nice hotel, booked at the last minute. Food was very good and room very comfortable with nice view out the window overlooking the lawns behind the hotel. Only gripe is that internet access is costly and really should be free. 03 June 2014
Rated 5.0 out of 5.0 by Crosby wedding Our son has just held his wedding here, what an amazing day - thank you to everyone at the holiday inn for making it possible. Sally and all the staff that attended to us were amazing, nothing was too much trouble. The functions rooms were beautifully prepared, the waiting on staff were excellent during our 'surprise' waiters, the food was very good, the bar staff were very professional too! Breakfast was spot on too. Oh! And not to forget the porter who had tidied our wedding things up all ready for us to take away - fabulous!. Thank you again - I would highly recommend this venue to any prospective brides! 15 May 2014
Rated 5.0 out of 5.0 by Comfortable and Friendly We used this hotel as a wedding guest.. We requested the room slightly early to prepare for the wedding we were attending. This was done for us despite the hotel being full the evening before. The front desk staff were polite and always smiling. The hotel areas were clean and tidy as was our bedroom. We have no complaints about our stay at this hotel and would definitely recommend it to others. 15 May 2014
Rated 2.0 out of 5.0 by rooms need updating shabby furniture We arrived and were given a key to a room that was already occupied so that could have been embarrassing to the occupants and we backed out of the room rapidly. We were then given a key to a small room from the dark ages with shabby old furniture out of the ark on floor 1. I went back for the 3rd time to ask to be moved again but was told the hotel was full and we couldn't be moved. This is the worst holiday inn we have stayed in for room comfort and the price for internet was extortionate at £16. Needless to say we wont be returning. 08 May 2014
Rated 5.0 out of 5.0 by All Good Our third stay at Runcorn and I've no doubt we shall return. The room was clean and cleaned daily to a very good standard. On one occasion we couldn't get back into our room as neither of our cards would work but that very quickly resolved by the reception staff so not an issue. Modern technology I suppose! 26 April 2014
Rated 4.0 out of 5.0 by Oh for a bigger bed! This hotel is very efficient and convenient and the staff are very helpful and polite. I only have one issue - the beds are VERY small. I've stayed many times before but this issue may mean I use another hotel in future. 18 April 2014
Rated 4.0 out of 5.0 by Mixed emotions Our stay started particularly well, as we arrived early and were able to get a slightly early check in. The hotel was very busy due to a Wedding Party being held on the same night as our stay. In general most of the hotel was good, and what I expect from a Holiday Inn Hotel. Good look to the hotel, stylish bar and reception area, although the bar was a bit on the small side. The rooms were clean, and everything was fully functioning, however the one criticism of the rooms were that in one of the rooms the wall must've been paper thin, as it sounded like the adjacent room was drying their hair in our room. The restaurant area was also very well designed and laid out, however once again (possibly due to the wedding party) was exceptionally loud, and myself and the family felt we couldn't enjoy our meal as much as we normally do when staying at a Holiday Inn. Aside from the 2 noise issues, we did have a pleasant stay, just wish we had been able to relax more. Overall I would recommend the property, however not if you are looking for a peaceful break. 17 April 2014
Rated 3.0 out of 5.0 by Just about OK I thought this hotel was just OK. The communal areas were well maintained. The reception, bar, restaurant were all very nice. The rooms were pretty poor though. They looked tired. What was more disappointing is that the room I stayed in wasn't particularly clean - especially the bathroom. On a positive note, the gym and pool were good and there was lots of car parking. 14 April 2014
Rated 5.0 out of 5.0 by We keep coming here The title says it all. I have been utilising the HI Runcorn for 18 years. It is very well situated and the staff are excellent. We WILL be back 09 April 2014
Rated 3.0 out of 5.0 by Great Staff But Poor Room I stay in IHG Hotels on a regular basis for work and always find them very good but I have to say that on this occasion I felt more than a little disappointed as I had my wife with me. The hotel itself is impressive appearance wise and I booked an executive room in order to make things extra comfortable for my wife and myself. The staff were very helpful and friendly but I couldn't help but think when we got to our room that they had made a mistake, it was so small,very hot and in generally poor repair. Thinking they had got my booking wrong I went straight back to reception to question the apparent mistake. Sadly it wasn't a mistake and that was one of the larger rooms,the lady on reception was very helpful and looked for an alternative but the rooms were all booked. Overall I am happy with IHG products and will probably continue to use them, however I think that this hotel should not be advertising executive rooms of this size and condition. 04 April 2014
Rated 5.0 out of 5.0 by Holiday inn Runcorn Comfortable and clean room . Good food in Restaurant and breakfastValue for money 02 April 2014
Rated 5.0 out of 5.0 by early breakfast! due to having to leave early I ordered the breakfast in my room, as it was before 06:30 I could only order the basic however this was fine last time, not so this time, after ticking what I wanted it arrived bang on time, the porter left the food saying as he could not get in to the kitchen there was no yogurt but he said he had included additional fruit to make up, what he did not say was there was no marmalade either and no cheese so basically not so good. 29 March 2014
Rated 4.0 out of 5.0 Business stay Comfortabe stay,friedly staff thoughout and the swimming pool facility was great. Rooms could do with being a little larger. Would recommend. 28 March 2014
Rated 5.0 out of 5.0 by What a difference a few months make Met the expectations I have for the IHG group of hotels which I have been using regularly for over 15 years globally. Last visit here had been really disappointing in fact words fail me as to the service and the breaking of a contract based on the type of room I had booked. In fact I did complain bitterly and was offered a free night, especially as I was not even given a free bottle of water in the room as a Platinum member, just thrown into a pokey twin bedded room when I had booked and had confirmation for a double bed room. There was a party of people there and it was obvious that I had been seen as the little lady that would not complain. I never took up the free room offer as I was livid and as a result, for over 9 months I have stayed at other hotels in the region when I come to Head Office. The booking on the 17th was made on my behalf. The difference in attitude, service and attention was like chalk and cheese. I did not want to stay at this hotel ever again. I come to head office regularly and I have a lot of overseas visitors - this time the booking was for 5 people. This business has been lost to other hotels in the area for quite a while. This week however, the staff were visible and always asking if they could help. Total make-over in attitude. Whoever turned this around needs a medal. 24 March 2014
Rated 2.0 out of 5.0 by Facility need complete revamp Hotel is worn out, bathroom is old, shower doesn't function well, toilet flush is not performing as it should. Carpet in room has stain all over, in short I would say this hotel was probably good 15 years ago, but is certainly not worth the money in 2014! 07 March 2014
Rated 4.0 out of 5.0 by Junior team Very busy reception area with wedding spilling out to all areas I had 2 parties of 12 that had nice meals in good time, slightly spoiled by the lack of desserts available, over Half could not get their choices Left bar due to children running around and under table, mentioned to the barman and told there was a wedding on! 07 March 2014
Rated 5.0 out of 5.0 by bar service not so good I stop in this hotel each week for work purposes and on the whole the staff in particular are brilliant, the front desk, restaurant and breakfast staff make me very welcome and make the visits enjoyable however this last visit the hotel was busy with what appeared an exhibition, this in itself was not an issue so I ate in the bar as the restaurant was busy, I ordered a drink and some food and this came as normal and was charged to my room. I am priority member and when I tried to order my next drink i was told I would have to have my credit card scanned at reception, I said I had already ordered earlier and there were no issues. I know I have a card registered on my account and use this card for my other bookings on the website, but I was not going to go back to my room and then to the reception for my next drinks, as it happened the bar person brought the wrong drink anyway, there may have been an error in the till but this was not my issue! this did not and will not put me off this hotel as I said the majority of staff are excellent, the bar staff maybe not so professional 01 March 2014
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