Rated 4.0 out of 5 by 154
Rated 5.0 out of 5.0 by Ben99 bar service not so good
I stop in this hotel each week for work purposes and on the whole the staff in particular are brilliant, the front desk, restaurant and breakfast staff make me very welcome and make the visits enjoyable however this last visit the hotel was busy with what appeared an exhibition, this in itself was not an issue so I ate in the bar as the restaurant was busy, I ordered a drink and some food and this came as normal and was charged to my room. I am priority member and when I tried to order my next drink i was told I would have to have my credit card scanned at reception, I said I had already ordered earlier and there were no issues. I know I have a card registered on my account and use this card for my other bookings on the website, but I was not going to go back to my room and then to the reception for my next drinks, as it happened the bar person brought the wrong drink anyway, there may have been an error in the till but this was not my issue! this did not and will not put me off this hotel as I said the majority of staff are excellent, the bar staff maybe not so professional
01 March 2014
Rated 4.0 out of 5.0 by Kevcorr79 No voucher points
Although I was more than happy with the hotel overall I am slightly disappointed that as I booked in being a platinum member I was giving the option of a free pint/drink or exta bonus point. I was not given a voucher because there had ran out, but I was informed by the reception that there would add on the points manually that night. I checked my points in the morning and this had not been done. I asked about this when checking out and again was promised this would be done.
It is now 5 days after my stay and this is still not completed which although is not a massive problem just disappointing. I have never had this problem at any other hotel within IHG.
28 February 2014
Rated 3.0 out of 5.0 by Jasper1970 Check what you book
We booked a standard room for 2, as it didn't state twin room on the website we presumed it would be a double. Unfortunately as we were later told after checking in, a 'standard' room for 2 can mean a double or a twin, depending on availability and as there was a large conference taking place at the time there were only twin rooms available. This should have been made clear at time of booking, so if in doubt check what type of room your 'standard' is. Otherwise a clean room, friendly staff and a pleasant enough stay.
26 February 2014
Rated 2.0 out of 5.0 by Masonmart The horror of paying for Wi-Fi
That is the last time that I will stay at the Holiday Inn Runcorn where I have stayed once or twice a year for many years. And why? £4 per hour for internet access via Wi-Fi. I travel the world and it is free as it should be as an automatic facility for business travellers. The room price is very high for such small rooms and to then charge for Wi-Fi is little short of an insult.
You have alternatives for me and I will be using them in the future.
13 February 2014
Rated 4.0 out of 5.0 by John2662 Very nice hotel
Location works great for us, it's centrally located for shopping in the area. Price is perfect. Staff are great. Only drawback this time was the bed, felt like it dipped into the center. Still slept like a log.
10 February 2014
Rated 2.0 out of 5.0 by Bobby2014 Dated and cold. Needs modernisation
Communal areas - Communal areas (reception, restaurant etc.) are of a good Holiday Inn standard.
Rooms - The rooms some of which are unmodernised are pretty poor with furniture damaged and in poor decorative order. The newer rooms are adequate but more motorway hotel standard than Holiday inn standard. Heating is insufficient generally in the hotel with hallways cold and bedrooms less than comfortable. I had to ask for a radiator (which was very swiftly dispatched).
Service - Is excellent and cannot be faulted.
Leisure centre - Again this part of the hotel is run down and worse than the majority of local authority facilities. Clearly this area has had little attention since the early 90s and it shows.
Cleanliness - Generally not great. Dust in rooms on light fittings, mould in grouting in bathrooms and leisure centre visible dirt on most surfaces. Made me want to get a scrubbing brush out.
Warning - Do not use this hotel for a leisure break. Strictly business trips only. You will be disappointed otherwise.
07 February 2014
Rated 5.0 out of 5.0 by Steph04 Excellent pool facilities. Friendly staff.
Really enjoyed our two night stay. From the beginning, the staff were friendly, rooms clean and comfortable (complimentary beverages were great!) Pool and jacuzzi were super and great for families to spend quality time together. Thanks you. Will definitely return.
29 January 2014
Rated 3.0 out of 5.0 by Jigsaw Overnight business stay
Hotel is a good location for business trips in the area. Staff are friendly and helpful. Access to gym is a bonus.
27 January 2014
Rated 4.0 out of 5.0 by Ian87 Good hotel
The staff at Holiday Inn Runcorn are extremely friendly and offer a very good service. The rooms are okay but a bit tired and could do with redecoration. Other than that the hotel is very good.
23 January 2014
Rated 4.0 out of 5.0 by SirGaston Great staff, let down by cramped room
The public areas are spacious and nicely done, the staff are friendly and helpful, some of the best I have come across in my travels.
The only thing is the room was a bit cramped, there was not a lot of space, even though I was in a twin room on my own.
That being said, comfortable bed, decent shower and nice breakfast.
Pretty much what you need from a hotel.
20 January 2014
Rated 4.0 out of 5.0 by jim1998 Great night shame about the room ( 220 )
Firstly let me say that my wife and I attended the New Years eve Gala dinner and had a really good time.
The hotel staff were excellent both friendly and helpful, the food ( inc breakfast ) was also very good.
My review is regarding the room that we were given for our stay.
When I say that I have had better guest house rooms in Blackpool you will get a feeling of how bad the room was.
At first I thought - well it's only for a night we'll make do, however prior to attending the function we called at my brother in laws room. To say we were gob smacked is an understatement. They also had a standard room but it was like we were staying in a completely different hotel.
Too late to complain now.
Their room was modern, had a trouser press, hairdryer, the lighting was fairly good. It was small but for an overnight stay it was more than ample.
Now to our room - none of the above applies to it - it was dark, had no trouser press, no hair dryer, the furniture was like something that had been bought from a 1900's second hand furniture shop, there was an empty cigarette packet underneath the bed, cupboard doors were glued shut, what furniture there was was scratched and chipped.
It was a real pity because the room overshadowed what was a really good night.
If you are intending to stay at the hotel and are given room 220 please request a change.
08 January 2014
Rated 4.0 out of 5.0 by Cat Face Good value break
We have been to Holiday Inn at Runcorn before. Good links by road to Liverpool. Good facilities on site and very friendly staff. Room a bit too warm overnight however even with the radiator turned off. Apart from this it was a perfect value break.
04 January 2014
Rated 4.0 out of 5.0 by poorly dolly DECENT BUDGET HOTEL
We have stayed here a few times when visiting family in the area.It is very comfortable with good facilities and friendly staff The only downside is the very pricey bar but this is usual in these type of hotel chains.
03 January 2014
Rated 4.0 out of 5.0 by HillyBilly Seamless experience
Have stayed at this hotel on a few occasions as we have relatives in the area. Each stay has been extremely good. Staff helpful, room comfortable and clean. Breakfast good. Will be booking again at this hotel when we next visit.
02 January 2014
Rated 3.0 out of 5.0 by JeniSue The staff make the hotel
I stay regularly at this hotel due to proximity to work. The hotel itself is tired and could do with some updating. There seem to be few double beds its mainly singles. The 4th floor has been updated but the wooden shutters have to go, they are a nightmare. The food quality can vary but its no worse that you should expect from a standard hotel. The staff are what does make this hotel, they are friendly and helpful and do what they can to help when needed.
31 December 2013
Rated 5.0 out of 5.0 by Archie98 Comfortable and good service
Having stayed in this particular Runcorn Holiday Inn every Christmas for the last 14 years I am happy to say we have always been happy with the service and cleanliness.
29 December 2013
Rated 4.0 out of 5.0 by Si1964 Recent Stay
Arrived on the Sunday and check in was ok, wasn't offered free wi-fi although was upgraded. Although overall as a long standing platinum member this wasn't recognised, but then thats no different than most IHG's in the UK
Ordered a meal and it didn't come as ordered, but that was a taste of things to come. During my stay in the week, I had to send back several meals as they (Chef) couldn't get a simple order correct. On the Thursday when meeting with several colleagues from other businesses, trout was ordered and it came out as salmon!!!!
Hotel has an offer that on football night certain beers and largers are reduced, not once, when larger was purchased during the football, never was this advertised price actually paid, just the normal price.
Besides these short coming, staff were friendly and room service was very good.
23 December 2013
Rated 2.0 out of 5.0 by CumberlandBlue Don`t bother breakfast!
Paid a great price for the hotel. Staff not up to usual Holiday Inn standards. They were slow and were missing the "can I help you attitude".
Breakfast was probably the worst I have had in any hotel. Everything was dry and had obviously been cooked and left in the serving area a long time.
While Holiday Inn in the UK is not up to the standard of the USA they are usually value for money. I will not hurry back to Runcorn.
16 December 2013
Rated 4.0 out of 5.0 by Albo1 Overall good value
Stopped for 3 nights. Room had been refreshed judging by paintwork and fittings etc so no complaints there. Bed however was not up to standard and needed a change of mattress. Not all towels were clean so we threw a couple on the floor straight away. Room cleaned both days but towels left the first time were for 1 person not 2 ?? second time all ok ?? It was very busy that day though so just an oversight I guess. Only used the bar for one drink but it was expensive as we expected. Plenty of good pubs etc within a few miles radius to eat and drink. Gym not too good but adequate for a short stay. Sauna, steam room and pool very good. Overall we enjoyed it and will go back if the price is right.
14 December 2013
Rated 5.0 out of 5.0 by Gogtats Great stay
The room was clean and tidy. The staff were the most friendly and helpful I have come across in a very long time and it was a pleasure to stay here.
27 November 2013
Rated 4.0 out of 5.0 by LuckyFather1234 Usual Excellent Staff
I have stayed at Runcorn Holiday Inn for over 12 months now.
The staff are excellent.
9 out of 10.
Only minor issues exist one being their inability to set the alarms for more than one day.
Been like it since I started saying here but not an issue.
I would reommend it here
26 November 2013
Rated 2.0 out of 5.0 by SteveandZoe Expected more from a Holiday Inn
We stayed one night at the Holiday Inn Runcorn and its fair to say that our stay was slightly under par for what we have come to expect from the Holiday Inn brand.
The hotel itself is obviously old in construction although this applies to other Holiday Inn hotels in the UK however this one has not been properly updated for about 25 years. The corridors look like nothing has changed since the 1980's and the furniture in the room was tatty, worn and unusable (ie the drawers were screwed shut and handles removed).
We had a poor experience at dinner where we were welcomed in, sat at a table then forgotten about only for the waiter to inform us that two members of staff had not turned up for work. This being said he was working very hard and tried his best to cater for everyone on what was a very busy service, I even felt like giving him a hand at one point!
It is said that it is the little things that make all the difference and when a comb was brought to our room after calling reception, we were really impressed by the speed and professionalism in the way that this was carried out.
The staff at the hotel are really friendly and welcoming however the hotel itself is what it is, reminiscent of the motel in the 1980's TV programme Crossroads. Breakfast was good and it was the first time I have seen an automatic pancake maker, shame our 10 year old wasn't with us as she would have been in her element.
19 November 2013
Rated 5.0 out of 5.0 by Thelawnmowerman Very Enjoyable Stay
We stayed at the hotel for only one night, and had no complaints what soever. the room was clean, the staff very friendly, and the restaurant was very nice too, we enjoyed a meal and a few drinks, and the restaurant staff couldn't do enough. would definitely stay again. thank you
13 November 2013
Rated 5.0 out of 5.0 by Jasonrpu My stay at holiday inn Runcorn
I have stayed at holiday inn Runcorn over 20 times including having my wedding service, wedding breakfast and evening function. I cannot fault the hotel, ample car parking and exceptionally friendly staff. The hotel rooms are always clean and furnished to a high standard. If I could have a gripe then it would be to lower the bar prices but the price at Runcorn is the same as most hotels.
13 November 2013
Rated 4.0 out of 5.0 by Susan31 Lovely Hotel
Just spent one night at this hotel on the way to Chester for some Xmas shopping. Great location very easy to get to and well signposted, plenty of parking, welcoming staff and a nice relaxed environment. Excellent value for money, would recommend and will be staying again.
12 November 2013
Rated 3.0 out of 5.0 by SHIVERINGBOB Everything good - EXCEPT
COLD SHOWERS COLD SHOWERS COLD SHOWERS COLD SHOWERS COLD SHOWERS
07 November 2013
Rated 4.0 out of 5.0 by ThereAndBackAgain247 Just an overnight stay
Deceptively large hotel, well located away from M56 so noise isn't an issue but only 5 minutes to get to from the motorway. Room was clean and tidy and staff were efficient and friendly. Not much more to say really, a typical Holiday Inn experience and a good night's sleep, which is what we were looking for.
03 November 2013
Rated 5.0 out of 5.0 by usher71 Excellent Staff
I have stayed here twice this year, the first time for my own wedding the second for my friends wedding. I love the feeling the staff give this hotel, they're all so friendly and helpful. If I had to mark this hotel down it would only be on the cost of the breakfast, £15.95 is a bit steep for any hotel. It's a shame really because i'm sure it's probably not in the hands of the hotel. Your staff are an asset and I'm hoping some more of our friends get married here soon so we can return. Big thanks once again to Sally, Audrey, Wade and I think Andy (it was late at the bar!!!)
30 October 2013
Rated 5.0 out of 5.0 by rd19 STAFF MAKE THIS HOTEL FANTASTIC
Had a lovely stay. The management, and the staff are very helpful and go the extra mile making our stay pleasurable.
22 October 2013
Rated 4.0 out of 5.0 by Haggis811 Good hotel
Have stayed here many times before. Always a warm welcome with friendly staff. Decent room sizes with comfy beds. Downside: would be nice to have instructions for heating/air con and also got a distinct feeling housekeeping wanted us out of our room as they started knocking at 815 in the morning then again at 915....no chance of a decent lie in!!
20 October 2013