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Rated 4.1 out of 5 by 184 reviewers.
Rated 4.0 out of 5.0 by Great hotel, comfortable but expensive for a night in! The hotel is lovely and clean and the staff are helpful and friendly, however the prices at the bar are astronomical! The Executive Twin Room was nice and clean and comfortable however it was fairly small and the bathroom was cramped. This would not put me off staying again as the cost of the rooms were great and affordable. We didn't have breakfast in the morning as it was £14.95 and felt we wouldnt get our monies worth after a heavy night the night before! Also there is no free wifi anywhere in the hotel, its £4 for an hour or £12.95 for 24 hours and you can have up to 2 devices per room so we shared the cost. 16 October 2013
Rated 4.0 out of 5.0 by Runcorn A Friendly Place to Stay The Holiday Inn at Runcorn is like being at home. The staff are welcoming and recall your name. I hve never been in hotel where they are so friendly. Breakfast is always good and includes all you would like and the staff wil make whatevere you want. And this is alos when the place is full which is a regular midweek ecent. They have specials during the week 14 October 2013
Rated 4.0 out of 5.0 by Reasonable Quality Just stayed here for 1 night last week and had no problem with the hotel. I've booked 2 rooms and called the front desk to request for the rooms to be next to each other and it was arranged perfectly! Customer service and cleanliness was good, only that the room is a little bit small (at very reasonable price, this is not an issue). Overall, would recommend anyone to stay here especially if you are going to the Cheshire Oak as this was our main reason for the trip. 09 October 2013
Rated 5.0 out of 5.0 by Excellent experience. Great breakfast. Staff were super nice, helpful and friendly. 07 October 2013
Rated 5.0 out of 5.0 by Overnight stay for business I often use this hotel when in the area for business. Food is good,, staff friendly and helpful, gym & pool are good. Rooms are comfortable. 07 October 2013
Rated 5.0 out of 5.0 by Excellent Hotel I had a great time in this hotel. No issues at all. The room was very comfortable and a great shower. The evening menu was of a good choice. I had the rib eye steak with salad served with a cold Stella.MMMMMMMMMMMMMM nice. 07 October 2013
Rated 4.0 out of 5.0 by Comfortable & Relaxing The hotel provides great service and comfortable rooms. The use of the gym and pool are an added bonus after a long day too. The hotel was v quiet at night too The rooms are well fitted with a nice big tv, a bath and hard/sift pillows. My view was nice esp. seeing the small rabbits on the lawn . Breakfast was excellent as always with good quality food and friendly waiting staff. Must use the pancake machine next time. 05 October 2013
Rated 4.0 out of 5.0 by Would've been 5* if it wasn't for outrageous wifi charges Nice hotel in a quiet location but good access to Manchester & Liverpool airports, Chester & North Wales. Staff were really helpful as we had 3 racing bikes with us that I didn't want to leave in vehicle overnight. Kept safely in a storeroom room for us and nothing was too much trouble. Only thing stopped hotel from being 5 star was the ridiculous wifi charges. Obviously most people now use 3G but as we're Isle of Man residents we incur roaming charges. £21.95 for 2 days wifi which was advertised as 'super fast' and was anything but. Not a deal breaker but when you're trying to keep on top of work and have a teenager with you, well you get the picture! 03 October 2013
Rated 5.0 out of 5.0 by Nice hotel, great staff! Very pleasant stay at this Holiday Inn. My status as platinum was acknowledged at check in, which was a really nice touch. Room upgraded to executive, again, a nice touch. Great value, and will definitely stop here again when I am next in this area. Thanks to all 02 October 2013
Rated 5.0 out of 5.0 by Good Hotel Used this as an overnight stopover. Very clean room, immaculate linen and everything you could want. Situated in nice area with lots of car parking and handy for the M56. The hotel was busy with a big wedding and another function but these did not represent a problem with service or staffing. Dinner was good and good value although any drinks were expensive, as in every hotel. Breakfast was excellent with lots of choices. I would not hesitate to recommend this hotel and for what it costs it's a snip. Booked another overnight in December and will be using it after that. 02 October 2013
Rated 4.0 out of 5.0 by Excellent Value - Great Food & Service Room furniture was a little tired and dated but it was a clean comfortable room and bathroom and everything worked well. Dinner and Breakfast were fantastic. Great choice, well cooked, fast service and good value, particularly if you book a dinner inclusive package. Would want to return and stay again for the price paid. You can't beat it. 02 October 2013
Rated 4.0 out of 5.0 by enjoyable overnight stay We stayed in a double room for one night on our way home from Tenby. The hotel was easily reached from the motorway and as such was very handy for us as a stopover. The room was spacious and comfortable. The lovely large window made the room extremely light. Would stay here again. 01 October 2013
Rated 5.0 out of 5.0 by Runcorns impressive Hotel My wife and I had stayed at this establishment before and used the facilities such as hot tub steam room sauna and pool.Hotel was near to Chester, Warrington shopping mall also the outlet center at Cheshire Oaks are well worth a visit. Hotel was clean and food was good in the restaurant that was then some months ago we enjoyed the stay so decided to stop at this hotel again, This time it was superb, The Hotel was spotless,and the room was outstanding there were slippers for the wife and dressing gown. which were brilliantly white and complimentary, the bathroom was spotless, the bed was ever so comfortable and the air-con kept the room at just the right temp so we both had a good nights sleep we dined in the restaurant and food was brilliant well cooked and hot 26 September 2013
Rated 5.0 out of 5.0 by Comfortable room, friendly staff. We stayed recently for one night. Our room was very comfortable, clean and nicely furnished. Although we didn't have breakfast we have stayed at this hotel before and the breakfast then was excellent. Would definitely stay here again. 25 September 2013
Rated 5.0 out of 5.0 by Great service will return This is the third time we have stayed at this hotel first time was for a friends wedding. This time there were no details on the reservation that my 2 young children were with us ( a 3yr old and a baby )this was not a problem the lady on the front desk was very helpful and got housekeeping to put a fold up bed in for the 3yr old, by the time i got the luggage from the car it was done. The staff were very helpful which made for a lovely stay. The only downside is the £3 tray charge for room service which i though steep as i only wanted to stop my cranky exhausted son from disrupting other guests. 25 September 2013
Rated 4.0 out of 5.0 by Lovely hotel The hotel was very clean and well set out. It was well sign posted and therefore easy to find. The room provided everything we needed for a two night stay, although the bed was a little hard. The staff were all friendly and helpful. The restaurant provided a good range of breakfast options. It was value for money and we would happily return. 25 September 2013
Rated 5.0 out of 5.0 by I keep on coming back I use this hotel for business stays, and although my company has a choice of hotels in the area, this is the one that I keep returning to. The executive rooms are particularly good. 24 September 2013
Rated 5.0 out of 5.0 by Great stay One of the better holiday inns. The welcome was warm and friendly and very efficient. I am revising for exams so wanted a decent desk to work from and wasn't disappointed. The food on the room service menu was excellent value for money and the service very prompt and polite. Breakfast was great - again very efficient and friendly. As a woman on my own I felt safe and would have no hesitation in staying here again or recommending it to others. 23 September 2013
Rated 3.0 out of 5.0 by no free internet . i was led to believe from the website that if i joined the ihg rewards club i would be entitled to free internet but was told when i arrived i had to be a gold member so would have to pay 15 September 2013
Rated 5.0 out of 5.0 by Fine room and good service. Very difficult to find some thing to be critical about. Would certainly visit again if in this area. Thank you. 11 September 2013
Rated 5.0 out of 5.0 by As good as ever! Brilliant staff make this hotel one of the best in the UK. Food is excellent and so are the facilities and rooms. 11 September 2013
Rated 5.0 out of 5.0 by Excellent staff Stayed overnight here and have to say whilst the Hotel is not the smartest Holiday Inn the staff are brilliant. Everyone I met was friendly and helpful especially all the restaurant staff who made my colleague and I feel very welcome. 07 September 2013
Rated 5.0 out of 5.0 by Fantastic service and price Really great stay staff very friendly will definitely stay again would recommend to everybody. 05 September 2013
Rated 5.0 out of 5.0 by wedding package I recently had my wedding at this hotel, from the moment I checked in with all my guests till the moment I checked out we were treated brilliantly. My wedding planner Sally had been such a big help all throughout the year and on the actual day Audrey was fantastic. All the staff must of work of worked so hard and you don't notice everything going on it just flows effortlessly throughout the day. I cannot thank the staff enough, the food was delicious, everybody is so friendly. We had the best wedding ever and the rooms were spotless. I would recommend this hotel to anyone. 05 September 2013
Rated 3.0 out of 5.0 by not what we expected hotel reception area was nice but the rooms were to small and the drinks at the bar was very exspensive, , overall over priced . 04 September 2013
Rated 5.0 out of 5.0 by Very Happy Me and my boyfriend stayed here over the Creamfeilds weekend. Reception was very friendly and helpful and ordered a taxi for us to the festival! (however you can walk it in an hour). We were aloud to check in early which was very kind. The place was lovely and clean and our room was spacious with a large tv, hairdryer, hugeeeee window, sofa and clean bathroom. Considering there were many festival goers there the staff where very facilitating and welcomed us in with a smile at 4am! Despite people going in and out late at night, the rooms and corridors were very quiet and there was respect for other guests. I would recommend this hotel to everyone!!! 31 August 2013
Rated 5.0 out of 5.0 Clean room great service Staff where very helpful and friendly, bar service was great. Room was very clean and to a high standard when we arrived. 30 August 2013
Rated 2.0 out of 5.0 by Not suitable for business users My initial impression of the Holiday in was very good. We started using them regularly, however they don't serve loyal customers very well at all. On one occasion when enquired about re booking again (within weeks of our previous booking) we were quoted more than double our previous rate. As a once loyal business user, we need consistency and to be able to trust our service providers. Holiday in room rates can rapidly increase when they are full, and despite a plea there is no room and consistency for loyal customers!! We have now gone else where, with better service and consistent and reliable pricing. 28 August 2013
Rated 4.0 out of 5.0 by great service the reception guy was very helpful, the service from the bar area was very good and also the breakfast stafff in the morning was also very good. 28 August 2013
Rated 1.0 out of 5.0 by Disappointing Stay There were a number of disappointing aspects to this one night stay in Runcorn, some of which were unusual in my experience of Holiday Inn: 1. The room provided was small and cramped. Although a booking was made clearly for 2 people, the room was set up as a single with towels, soap. etc for one. The wardrobe smelt polluted and dirty. 2. The swimming pool was fine, however most of the lockers in the men's changing room were broken with insufficient security. 3. On attending the restaurant for dinner, we were asked to wait in the bar as " there was a delay at the moment". When permitted to sit in the restaurant some 25 minutes later, we were surprised to find it largely empty, although no guests had left in the meantime. 4. It was surprising to be charged a "service charge" on the drinks obtained personally at the bar. 5. A newspaper was ordered at check in. This was not delivered the next morning. On enquiry at reception, I was told it had been delivered and probably stolen. Beware, not only poor security, but thieves apparently known in abundance! No action taken to provide alternative newspaper. 6. A visit to the lobby Gents toilet was not to be recommended. The lavatory was in a disgusting state under the toilet lid. 26 August 2013
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