Rated 3.1 out of 5 by 167
Rated 5.0 out of 5.0 by ChristinaS Comfortable stay
Staff was amazing and so helpful. Angle always makes our check-ins so fast and smooth such a friendly guy. He makes our stays comfortable.
16 April 2015
Rated 1.0 out of 5.0 by smith6 disappointing stay
My family has been Holiday Inn Reward Members for years. This is the first time we've had a below tolerable experience.
Arrived about two hours prior to check-in of our reservation, and were told by the gentleman (Angel# at front desk that our room would be ready by 2pm. We informed him we would be heading into NYC for the day and would be back at about 1am.
When we arrived back to the hotel, the girl #Amber# at the front desk told us that there was only one room left, and that the shower was dripping. We took the room, since it was already late, and we had already had a reservation. We were on a floor with a bunch of teenage school kids running around, talking loud, and slamming doors. Despite leaving a "quiet please" sign on the door and their chaperone telling them to quiet down before they get kicked out. We had to call the front desk a couple of times.
The room had recently been used. Soaps were open, the shower was dirty and a steady pour, and the sink was leaking. There was also an empty goody bag on the desk.
The following morning, when I inquired about breakfast, Angel, who was back at the front desk, asked for a room number to see if it was included with our stay package. He looked a little surprised when I gave him our room number #"are you sure?").
Upon checking out, my parents told him all the issues we had with the room and the noise level. He told us we were originally assigned a room on a different floor, due to our Platinum Rewards status, but didn't know what happened. He apologized and offered us bonus points for the mix-up.
13 April 2015
Rated 1.0 out of 5.0 by SOUTHERN GENT n/a
I EXPLAINED MY OVERALL EXPERIENCE AT THE SADDLE BROOK HOLIDAY INN WITHIN THE CONTENT OF THIS SURVEY
11 April 2015
Rated 2.0 out of 5.0 by leoda didn't meet expectations of the Holiday Inn Image
both operations and physical structure need an overhaul. The staff was friendly but we feel handcuffed with what they have to work with. If mediocrity and complacency is your mission then fine. Corporate should look to conduct an overhaul of this property.
05 April 2015
Rated 1.0 out of 5.0 by leoda took a risk and lost
look elsewhere if you can else take the risk at this hotel. You have been warned.
01 April 2015
Rated 1.0 out of 5.0 by Salp Not recomended
Very old Property and does not deserve to be a Holiday Inn.
25 March 2015
Rated 4.0 out of 5.0 by Tekbrad1 Working
Clean and good service. I even left a $10.00 tip for the maids. I would stay there again if work sends me in the area again.
21 March 2015
Rated 1.0 out of 5.0 by NBN traveller Deplorable Condition. Stay away from this Holiday Inn.
Hotel is overall run down, dirty, falling apart, non maintained.Ownership should be disgraced and ashamed to allow the condition of this hotel to be rented to hotel guest.
21 March 2015