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Rated 3.1 out of 5 by 174 reviewers.
Rated 4.0 out of 5.0 by Holiday Inn Saddle Brook Hotel is overall very clean and staff is attentive. Only complaint would be an occasional internet issue (either speed or connectivity). May 26, 2015
Rated 1.0 out of 5.0 by horrible mold carpet hotel smells moldy and musky when you walk in. lampsades in room old dirty aand worn. bathroom half decent. This was suppose to be a renovated room. Only the carpets were new. May 13, 2015
Rated 1.0 out of 5.0 by delapidated dump This is the dirtiest Hotel I have ever stayed in. I felt like if I touched anything I would require a shower and shots. The smell in this hotel was a mix of housing project and stale cigarettes covered by Fabreeze. The benches out side were so dirty I could not sit down because I would have ruined my dress clothes. Traffic noise was so loud I was unable to sleep after 5am. If I would have been able or I had checked in with my family I would have checked out and driven a hour down road or more. For the record I am in a hotel 16 nights a month. May 10, 2015
Rated 2.0 out of 5.0 by Run dwon hotel and poor service Check-in experience was good and staff at front desk did a good job. Room was okay for cleanliness but plumbing was poor (Drain plug didn't work, diverter leaked and shower head dripped). Service at bar/restaurant in evening was okay. Emergency alarm went off about 3 AM and no one at front desk was very helpful or keeping people informed (may not have had much information early on but even at end seemed clueless. Talking with other people who have stayed there previously this occurs on a more frequent basis than most hotels. .Service at breakfast was terrible. At checkout no questions about how the stay was or any apology for interuptiion of sleep during the night. Overall, poor experience and continues to get worst. I will be looking for another hotel on my next visit to area. . May 7, 2015
Rated 5.0 out of 5.0 by Quick check-in and check-out Unable to give a real review. Spent very little time in the room. April 26, 2015
Rated 4.0 out of 5.0 by Good people I was on business and found everyone to be very helpful to make my stay a good experience April 20, 2015
Rated 5.0 out of 5.0 by Comfortable stay Staff was amazing and so helpful. Angle always makes our check-ins so fast and smooth such a friendly guy. He makes our stays comfortable. April 16, 2015
Rated 1.0 out of 5.0 by Horrible Experience We stayed 1 night and were greeted with a flight of stairs you have to wrestle your luggage up, a somber, dilapidated lobby. 1 of the two elevators were operational, the floor we stayed on (2nd) was dreary to say the least... But wait, it gets better. As we walked to our room, we were greeted by a refrigerator outside our door. We entered our room and the first thing that struck up was the light on the wall at the entrance was a bare light bulb. The bed was made with an old, threadbare blanket and when I pulled back the sheet, there were some unidentifiable black specks on the white sheets. Thankfully, they were NOT moving. I swept them off the bed (which was VERY uncomfortable). My wife and I ended up sleeping in sweats, even though the room was warm, just because we were a little threatened by the findings so far. Thank goodness we brought our own pillow!! The bathroom was a mess. The bathtub had rust spots and what I can only hope was caulk around the drain. My wife refused to shower in it, I did, but standing on a towel. Of course it would have helped if there was hot water. When we returned later that night, after waiting for an elevator for 10 minutes (2nd floor) we were SWARMED with teenagers on a retreat. All night long they were running up and down the halls as well as the floor above us. In short we got no sleep between being uncomfortable, anxious about what might slip into the bed with us, the noise and the general level of disrepair. It was a horrible experience. I complained to the front desk at checkout and I was told the GM would call me later that day. I then called the hotel the following Wednesday (we checked out Sunday) and was assured I would be contacted later that afternoon. I just called again and was assured they would contact me today after 3. To add insult to injury, because I booked through an online service, I will not even get point for IHG! If you see this hotel listed, do yourself a favor and RUN the opposite direction. April 16, 2015
  • 2015-05-27T12:49:26.652-05:00
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