Rated 4.1 out of 5 by 250
Rated 1.0 out of 5.0 by Verified Reviewer HORRIBLE HORRIBLE HORRIBLE
I am Ambassador Spire Elite Status so you know I have stayed at a lot of IHG hotels over the last few years and prefer to stay at IHG hotels.
This past weekend my wife and I went to Salzburg Austria for a long weekend trip. I have to say that by far the worst IHG hotel is the Holiday Inn Salzburg Austria. This hotel shouldn’t even be consider a Holiday Inn. Not only did the outside of the hotel look disgusting the inside didn’t look much better. This hotel needs a major overhaul! AND that is not even the worst part……….. When we checked in they didn’t even acknowledge that we was Ambassador Spire Elite Status and didn’t ask if we wanted to be upgraded. I said we are Ambassador Spire Elite Status and normally if rooms are available we will get ask if we want to upgrade to a different room. The answer was oh we can’t do that. I said why can’t you do that? The answer to that was well we don’t have any bigger rooms here. I said you mean to tell me that you don’t have any suites available or you don’t have any suites at all? The answer was we don’t have any suites at all here. I said ok so can we get parking free (the parking per day was 20 euros) and the answer to that was no. I said can we get free breakfast and the answer to that was no. So now we go to our room………I am telling you I thought I walked back in time! Everything was old. Everything smelled musty. The air conditioner didn’t work. And for a double bed room we got two twin beds!! We was only staying for 2 nights so we was like oh well we will just deal with it. So the next morning comes and we get up to get ready. My wife calls down to the desk to request an iron and ironing board be brought up to the room so she can iron our clothes……………….. The desk told her that they would have it at the front desk that she could come down herself and get it!!! I mean what kind of customer service is that!
May 26, 2016
Rated 4.0 out of 5.0 by Gigy Financial Examiner
Comfortable in great location in the middle 9f the city that has access to the entire city by short walk or ride.
May 18, 2016
Rated 4.0 out of 5.0 by Gianfry63 Pratico e confortevole
Ho soggiornato per una notte in questo hotel (purtroppo non ho trovato posto per la notte successiva e sono stato costretto a spostarmi). A due passi dal centro di Salisburgo, è stata un ottima soluzione per visitare la città sia in termni rapporto qualità/prezzo sia per la facilità di raggiungere i luoghi di maggior interesse
May 13, 2016