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Rated 3.6 out of 5 by 117 reviewers.
Rated 4.0 out of 5.0 by Too bright in room Couldn't close drapes all of the way. A/C didn't appear to cool down all of the way...wanted under 70 deg F...maybe it was too humid? 08 July 2014
Rated 5.0 out of 5.0 by Would recommend we enjoyed our stay; location is great; access to facility is easy; The only thing(s) I can say is the stairs are only Exit purposes and when on 2nd floor and elevators are incredibly slow, I'd like to take the stairs. The a/c unit had to be turned down very low to get cool, but it did work; refrigerator in room wouldn't get cold, but they provide ice and we had a cooler. All was very nice! We loved it and will go again 08 July 2014
Rated 1.0 out of 5.0 by Nice Location/ Poor Service & Cleaning Location of this hotel is great. The initial check in was fast and easy since I had already made reservations online days before. We were staying right across a room full of young adults who were pretty loud and inconsiderate of others. It was about 11pm by the time we got to relax and we notice that there was a blood or feces stain on the comforter. Pretty disgusting. I called the front desk and a young woman answered and I told her the situation and her response was " I will let housekeeping know". Me thinking that she should send housekeeping up right away because of this unsanitary bedding she did not. We waited well over an hour and by this time my son wanted to go to bed so he used our comforter and we used the sheets from the bed. To top it off the young lady who I called did not acknowledge or show any type of empathy, which is very disappointing. I am aware you can not please every customer but as a business you try to fit every customer's needs as much as you can. I even wrote a note on the rapid checkout and personally handed it to the front desk clerk the day of check out and told her that I had wrote a little something for the manager. This happened on Saturday 6/28/14-6/29/14 and to this day I have not received any type of communication for this hotel. This is very upsetting, I even took pictures to show management if they ever contact me. I will not put them up for everyone to see. (room 317 to be exact). Thank goodness we only booked 1 night we were wanting to stay for 2 nights but that goodness we didn't. We ended up taking our business else where because of how disgusted we were. The overall hotel is nice but my experience was not so great. I hope this will not happen in the future. I am a strong believer to give second chances but we will see. 07 July 2014
Rated 3.0 out of 5.0 by OK for an overnight stay Located right off I-410 the rooms are clean and the staff is friendly but not as receptive/professional as other places I have stayed. Very tight turn off the access road and traffic can be heavy at times. The mall is close by but has limited walkways-unable to get there safely by foot. Conference rooms are small but well supplied and replenished during breaks. Wireless internet was available but sporatic and very slow download speeds, especially at peak hours. The elevators were older and slow and wait times during conf breaks took a long time. No stair-up option available. 07 July 2014
Rated 3.0 out of 5.0 by Comfortable bed and mediocre service Okay to sleep, good gym and business center. No safe so don't leave valuables. Staff lacks attention to detail. Breakfast buffet overpriced for what is on it. 07 July 2014
Rated 3.0 out of 5.0 by Stay at this Holiday Inn below expectations The suite I reserved was not available and I was provided with keys to a standard room with double beds. The front desk staffer did not advise me of the error or offer to adjust the rate accordingly. The problem was resolved by a manager the next day, but our return to the hotel a few days later was marred by unfinished maintenance work in our room that delayed our being able to use it by at least 20 minutes. No offer was made to provide another room. This visit did not meet my expectations for a stay at a Holiday Inn Hotel. 06 July 2014
Rated 5.0 out of 5.0 Uno de los mejores hoteles Holiday Inn En general puedo decir que es uno de los mejores hoteles Holiday Inn que me he hospedado. A mi familia le encantó, un ambiente muy agradable, instalaciones muy cómodas y bien ubicado en San Antonio Texas. 04 July 2014
Rated 5.0 out of 5.0 by holida inn is awesome My family and I frequent this hotel it is a little ways from downtown but close to the north star mall several restaurants and shopping centers. It is central from the spots we visit the most. The hotel clerks are very friendly and always remember us even if its been a while. Breakfast is amazing and so is the staff. The rooms are clean, the air works great as well as the shower. We love this hotel because it is the most inexpensive hotel in san Antonio for the accommodations. Thank u holiday inn int airport 03 July 2014
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