Rated 3.5 out of 5 by 73
Rated 5.0 out of 5.0 by AmSam Plenty of room
Quick check-in, plenty of luggage carts available, large room with a comfortable bed and plush pillows.
26 November 2013
Rated 5.0 out of 5.0 by FAAlicia Awesome renovation!!!
The renovation of the rooms is unbelievable. They look great!!!! Now if the GYM could be redone....
The front desk was helpful here...as always!
20 November 2013
Rated 3.0 out of 5.0 by TxOkLaArTraveler bad renovation...
This hotel is currently undergoing renovations… it’s sad to say the property owner, architect or property management missed the mark. Yes, they did remodel the living quarters, new furniture, new carpet and new wall paper/paint. They missed the mark because the restrooms are all stuck in the 1980’s pink tile and pink granite… didn’t even bother to paint the walls or door frames… Why go half the way…???
Enjoy the popcorn ceilings…
19 November 2013
Rated 5.0 out of 5.0 by Lc1111 great service
staff was terrific, specifically Raffy and all her associates working with her on 11-13-13 between 1pm - 7pm
18 November 2013
Rated 5.0 out of 5.0 by jennifer25 Service was over the top!
I rencently stayed at this property for a workshop I coordinated. Everyone took a great amount of pride in their work and went above and beyond to ensure not only my needs, but the needs of the workshop were satisfied. The banquet manager is fantastic. Although the facility is not brand new, it is well maintained and very clean. Definitely one of my favorite hotels!
15 November 2013
Rated 5.0 out of 5.0 by rjmec46 Great location and service
We have stayed at this hotel before and will stay in future visits to San Antonio. Excellent staff and service.
14 November 2013
Rated 3.0 out of 5.0 by PR1960 Great Staff
I attended a conference and found the staff and food to be really great. The room was ok, but I understand they are in the middle of a huge remodel and hopefully the rooms will be updated. Having said that the bed was comfortable. The biggest concern I had was in the mornings early, the lobby bathrooms were not cleaned and there glasses, and dirty ashtrays still left outside from the night before.
13 November 2013
Rated 3.0 out of 5.0 by Waiting21 Don't be in A Hurry
I am a dedicated, IHG consumer, and try not to complain, but after a long day, it took way to long to get checked in. The gentleman looked up from his computer and said, "checking in?" . . . WOW, never got that one. Usually get a welcome, or thank you for returning, or thank you for being a priority club member or something. Disappointed is I can say. The check in process seem to take forever. Only one person at the desk and it felt like his first night . . . be patient is all I can say.
11 November 2013