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Rated 4.2 out of 5 by 419 reviewers.
Rated 4.0 out of 5.0 by customer service exceptional The customer service at this hotel far exceeded any service I have received at any hotel. Brandon was just the best. He was knowledgeable of the area and genuinely friendly. The room was large and the bed comfortable. I paid more for the new building and a view, however, I do not feel it was worth the price. The view was of a tiny sliver of the boats in the bay. I have never stayed in the older buildings so I can not compare the two. I was also not too thrilled with the location. 12 October 2014
Rated 5.0 out of 5.0 by Worth it! I am glad to have stayed for business and would stay for pleasure in the future. I was impressed with the staff, the amenities and the proximity to multiple excellent restaurants, the airport and local activities. 09 October 2014
Rated 5.0 out of 5.0 by Great Place to Stay I stayed at this hotel for 6 nights, both business and pleasure. Very happy with everything. View was good. Room was good. Customer Service was good. I contacted hotel prior to my arrival requesting a room in the new section and a higher floor level and it was fulfilled completely. Thank you for your service! 09 October 2014
Rated 5.0 out of 5.0 by Wonderful experience This is the second time our group has held a Military Reunion at Holiday Inn Bayside. There is a good reason for returning. In addition to the wonderful structural and decorative updates to the property, again our group received the best hospitality , friendliness and service, as in the previous stay. The staff is to be highly commended, on how they treat their guests. Even though the Lindbergh Airport is nearby, there was no noise factor, due to the well soundproof rooms. It was a very enjoyable week and I will surely return, as soon as possible. 08 October 2014
Rated 5.0 out of 5.0 by Love the renovations, hate paying to park!! I have stayed prior to the renovations and was always pleased. The new hotel looks great. My biggest disappointment was the parking. I am already paying to stay at the hotel and now you have to pay to park. Prior to renovations there were no parking charges. I now would check other Holiday Inns first, I hate having to pay to park! Otherwise I like this hotel 08 October 2014
Rated 5.0 out of 5.0 by AWESOME HOTEL Everything was awesome! The staff, manager bent over backwards to make my daughter and my stay great. I love the rooms, the pool feels like your in Hawaii, little mini vaca for us!!!!!! Great job to everyone at the Holiday Inn Bayside, I cant wait to come back! 07 October 2014
Rated 5.0 out of 5.0 by the home experience Like I said in the survey "PROFESSIONALISM"!!! The next time that I am in San Diego I will come back. I can not say enough good things about my stay. I am back in Philadelphia and constantly thinking about my stay........ 07 October 2014
Rated 5.0 out of 5.0 Excellent service and great location. I arrived at the hotel before Noon. Being a platinum member, I tried my luck to check in early. The front deck was very helpful to keep checking with Housing Keeping and allowed me to check in as soon as a room became available. Overall, a great location with friendly staff. I will stay there again on my next business trip. 06 October 2014
Rated 5.0 out of 5.0 by Working trip One of many times staying at this property. Convenient for my business purposes. 03 October 2014
Rated 5.0 out of 5.0 Reunion Stay Working with the Holiday Inn Manager, we were able reserve a block of rooms for a planned reunion to be held in San Diego. The Hospitality Room we were given access to was excellent, the banquet staff great to work with and everyone was very courtious. MUST try the Hotel Cafe as the food and service were excellent. 03 October 2014
Rated 5.0 out of 5.0 by Great view and comfortable room This hotel located near shelter island provides good service and a great environment for business and pleasoure. 30 September 2014
Rated 5.0 out of 5.0 by Great place I have recommended this hotel to so many colleagues traveling to San Diego. It very convenient especially to Naval Facilities in San Diego as well as provides quick access to beaches in the evening. The recently upgraded fitness provides equipment to maintain a fitness routine when on travel and is better than the typical hotel. 30 September 2014
Rated 3.0 out of 5.0 by Room Room was not up to date and needed maintenance. The walls were in need of paint. The TV was not mounted level on its base. It was at an angle and could not be straightened. In addition, it was difficult to find the entrance to the parking lot. It would be beneficial to post a sign that could easily be seen from the road, especially at night. 29 September 2014
Rated 5.0 out of 5.0 by Great stay all around My experience was very good. The staff at hotel were very friendly and helpful when needed. My only issue was the gates and the entrances could more clearly marked for viewing from the street. 29 September 2014
Rated 4.0 out of 5.0 by NOT friendly to dietary restrictions I was there for a conference, and the Bayside provided all the conference food. I am non-celiac gluten sensitive, and none of the conference food was labeled with ingredients, so the only thing I was able to eat there, despite a rather large variety of food, was the white rice, fruit, coffee, and water. The restaurant menus were also not labeled with gluten-free options. This was really disappointing and surprising. Especially since the conference organizers asked if members had any dietary restrictions. My room was also in the old part of the hotel, so the rooms open out onto the street, and the ventilation wasn't very good. It was very humid in my room. The staff, however, was wonderful. Very helpful, friendly, and approachable. 25 September 2014
Rated 3.0 out of 5.0 Poor Customer Service Front desk staff needs to treat/talk to customers better 25 September 2014
Rated 4.0 out of 5.0 by Nice hotel, except for internet service The hotel was nice and very comfortable, I loved the bed. No breakfast included however. The pool was nice. though the communication with the different buildings was a little awkward. My only complain is the internet service, which was slow and it completely shut down at times. I called the reception to report this, but they suggested fake moves (such as rebooting my equipment, as if that would solve anything), so I gave up trying to have them help me with it. Good thing I didn't have to use the internet extensively, but this is one thing the hotel needs to improve on. Other than that, nice service and a good experience. 24 September 2014
Rated 2.0 out of 5.0 by No Response to Problems Encountered During Stay My room air conditioning did not work, and despite being told assistance would be sent, nobody came to check the problem. The keycard did not work on the pool gate. The bar was not open on Sunday until after 3:00 pm to allow guests to watch the only sports telecasts in the common areas. However, employees were seen in the bar watching sports on TV and ignoring guests standing at the locked door. If employees can be in there watching tV, the guests should be allowed also even if doing so without food and drink service. 24 September 2014
Rated 5.0 out of 5.0 by Great place the staff is very friendly parking is secure rooms are very clean no loud AC noise in rooms like other locations 24 September 2014
Rated 4.0 out of 5.0 by Good place to stay regardless of the reason The only knock is that my room had a very small counter for getting ready/dressed and the towels could have been a better quality and more of them would have been nice. 24 September 2014
Rated 1.0 out of 5.0 Habitaciones decepcionantes Es la primera vez desde que me alojo en hoteles IHG que me toca una habitación tan chica e incomoda #225, la verdad ya no me vuelvo a hospedar en este hotel, desconozco si hay mejores habitaciones, pero al menos en el área que me toco estaban muy estrechas. Al final de mi estancia se descompuso la cerradura de la puerta y tuvieron que llamar a un técnico especializado para que la abriera, estuvimos media hora esperando a que pudieran abrirla. El gerente en turno fue muy atento y cortez. 24 September 2014
Rated 4.0 out of 5.0 by No Comment Nice location, I had reservations for two nights. I received a parking pass for one night. Expired parking pass does take significant time to correct. Received breakfast and bar coupons the afternoon of the second night stay. It made three of the four coupons of no value. 22 September 2014
Rated 5.0 out of 5.0 by Excellent stay I chose this hotel due to it's proximity to the harbour where I was to join a dive boat. The staff were friendly, mostly efficient and courteous. The airport shuttle was nice to have. The room was quiet, clean and comfortable. I used the 24hr fitness suite, this was a very good facility to have. I would recommend this hotel.... I stayed here for two separate nights (13th & 19th September), unfortunately I neglected to present my IHG card on my first stay, and it was not asked for, I now need to correspond with IHG to get the points added to my account. Other than this very small point, an excellent stay. 22 September 2014
Rated 5.0 out of 5.0 by Great location, easy access to major freeways I was pleasantly surprised to find this gem in San Diego. It is centrally located for business purposes, easy access to major freeways, quiet location, business center to print documents and use computers. Room was nice, clean, lots of light, internet access was good, little refrigerator in the room should you choose to get grab n go or snack items from nearby grocery store. Bathroom was clean 21 September 2014
Rated 5.0 out of 5.0 by Comfortable room and great food. I really enjoyed my visit at bayside .I liked the pool and the putting greens there . I also enjoyed the workout area . I had used the laundry facilities and they worked very well with one wash and one dry . I had went across the street and took a nice long walk along the marina . The restaurant next to the hotel had excellent breakfast and great service and was very clean . I would definitely stay there again and recommend the hotel to others . 19 September 2014
Rated 5.0 out of 5.0 by Amazing! Everything was incredible! From the shuttle picking us up at the airport to arriving back at the airport, the entire experience was top-notch! 18 September 2014
Rated 5.0 out of 5.0 by Facility, staff, food, and location. My wife and I thoroughly enjoyed our 3 day stay because the staff went out of their way to welcome us and to see to it that we had everything that we needed for a enjoyable experience!!!! 17 September 2014
Rated 5.0 out of 5.0 by lovely view We enjoyed watching the cruise ships go in and out of the harbor. Great restaurants across the street. Close to downtown, quiet and relaxing . I have stayed here many times and I always enjoy it. 17 September 2014
Rated 5.0 out of 5.0 by San Diego Business Trip The trip was great, the hotel was great. My only complaint had to do with the room. There were no black out curtains in the bedroom. This caused an issue for sleeping. 17 September 2014
Rated 4.0 out of 5.0 by Very relaxing hotel This hotel is an awesome location, very quiet and relaxing area of San Diego. We enjoyed coming back after a long day sightseeing. The pool area was great! The staff was friendly. The cafe was very good! Across the street from the bay, great view from room 4520. 16 September 2014
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