Rated 3.8 out of 5 by 166
Rated 5.0 out of 5.0 by Ron53 Good location
I live in the Netherlands and come to San Francisco frequently for buisness. I have stayed at this hotel for more than 10 years. The location gets me out on the 101 within minutes and is close to the airport. The executive rooms are quiet.
25 November 2013
Rated 2.0 out of 5.0 by ylyoung1929 Great Location, Poor Internet Service, Average Hotel
Stayed there three nights. Internet service / bandwidth was poor and could barely browse common websites or email - Given that I needed to send emails and work online, I had to stayed longer at the office and (one night) ended up choosing another wifi available commercial establishment (the one that's famous for their coffee).
Second night, there was no internet service at all... until early next morning. This did it for me... I'm not staying at this Holiday Inn hotel again. The staff was nice enough to tell me (when I called to inquiry) that it was service provider issue... in other words, not their issue.
When checking out, early morning (5am), I had to wait a bit more than usual given that the invoice printed and ready for me was unreadable due to printer ink cartridge / toner was low and the print out came out blank (but they still placed it in an envelop and handed it to me). They ended up emailing me the invoice/receipt (good thing their internet service was back up by then).
I do have to say that the overall customer service was good, given the little interaction I had with them. So, no complaints about the staff. However, the bed mattress was lumpy and kind of soft, providing for a less than average comfort. But that could be my own attention to detail and being picky about bed mattresses.
I would strongly recommend having a third party assess their wireless internet infrastructure, since I heard past customers have had similar experience.
The SFO area has plenty of hotels, so stepping up and fixing this "minor" issue, should be a no-brainer.
24 November 2013
Rated 5.0 out of 5.0 by tailes Overall, it was well worth the price
We stayed here for 2 nights in early November; it is very convenient if using the airport. We had come up HYW 1 from Monterey and had a slight problem navigating, but from the 101 it was easy to find. Check-in was a snap, was recognized as a Platinum member and received a lovely goodie bag, the young lady overheard that it was my partners’ birthday that day and gave us another one. It is an older building but is very well maintained, nice and clean, as are the rooms. You need a keycard to access the elevator so it felt quite secure.
With the exception of the dining room, everyone working there was very courteous. Part of the issue in the dining room was breakfast, we had 3 different people wait on us and no one seemed to know if they were coming or going. I told the last waiter I wanted to charge to the room, he came back about 5 minutes later and said ‘it’s done’ with quite a huffy attitude (I didn’t even sign for it). On the other hand the server in the bar was very attentive and suggested a few of her favorite appetizers, that were very good, especially the flat bread with a number of toppings. However the music was quit loud and hard to have a conversation.
Parking was great, there seemed ample and I was able to find a spot right by the entrance/exit every time.
The only issue really was the WIFI, it was extremely slow at all times, I had some work to do but if I needed to do a lot I think I would have been very frustrated.
Overall, it was well worth the price.
18 November 2013
Rated 2.0 out of 5.0 by Star168 Poor value for money
Consider that parking is not free, internet is unbearably slow and there is no free breakfast, this hotel is expensive compared to a few others within short driving distance. The heater is very noisy. The front desk had only one person most of the time and there is always a queue every time I need them. If there is a choice, I would not come back here.
18 November 2013
Rated 5.0 out of 5.0 by Sue321 great front desk, fun stay
very nice hotel, but restaurant was disappointing. Food was good, but phone rang off the hook with people standing around doing nothing, lots of dirty tables not bussed, and waited 20 minutes for drinks and not busy at all. Having owned restaurants in Oregon, I can't understand how employees can stand around talking and not answer the phone, or bus dirty tables?? Very tacky
16 November 2013
Rated 2.0 out of 5.0 by chuck31853 Internet was worthless, no response from management
Overall a nice place with extremely poor internet service. I travel for business and the internet is crucial to my success. I reported my concerns to the front desk and was told they had heard that before and that the manager would contact me. It's been 4 days and no response.
11 November 2013
Rated 5.0 out of 5.0 by Bigtarget Close to airport
Great hotel very friendly staff, only 10 minutes drive from the airport, shuttle runs every 30 minutes to the airport which was very handy
06 November 2013
Rated 3.0 out of 5.0 by Dogdoctor Bad bar
The hotel was fine, but the service in the bar was the worst I've ever experienced. It took 30 minutes to get a salad, after waiting 10 minutes to be acknowledged. When I asked for a glass of water with my salad, the first bartender said ok, then left the bar, never to be seen again! The second one eventually came over, and said ok. 10 minutes later, a third bartender finally brought a glass of water. After that, I was completely ignored. I waited for 12 minutes after pushing my plate to the back of the bar, but never once did either bartender come to my end of the bar to see if I wanted anything else. I couldn't even get my check!
I left in disgust. Of course, I was billed for the salad. They had no problem with billing.....just service.
This bar was awful. And no, it was not busy.
01 November 2013
Rated 5.0 out of 5.0 by ChrisTX Great atmosphere
I stay here on business trips frequently. The food, drinks, and atmosphere in the onsite restaurant/bar are great. This is the only hotel I travel to that I actually don't leavel for dinner.
Staff is friendly and the lobby areas are nice. Parking is sparse around the hotel so it's best to use their lot right across the driveway (free#. SUPER close to the airport #2 minute drive).
29 October 2013
Rated 5.0 out of 5.0 by DVandy Overall, a geat hotel
Our room was great and very quiet for sleeping. Unfortunately during our first night, someone in a neighboring room was smoking in their bathroom (our whole floor was non-smoking) and must have been running their exhaust fan, which pulled the smoke into our room. Because it was so awful we had to vacate our room for over an hour while the opened window aired it out. There really was nothing the hotel could do, but they did offer to move us, or use an air purifier. Because we had already stayed in three other hotels on this trip, and the front desk told us everyone around us checked out, we decided to stay in our room. The hotel did use a purifier and upon returning later the next day there was no remnant of the stench.
All in all the staff were helpful and supportive.
29 October 2013
Rated 4.0 out of 5.0 by BPExecutive1 Executive platinum
Elevators and front lobby needs a major lift. Need to honor platinum guest check in policy I waited in a long line and was turned away when I first walked into lobby desk. Was told no platinum check in meanwhile sign was right there.
27 October 2013
Rated 4.0 out of 5.0 by Traveler1113 Overall pretty good stay
I think my hotel selection was great. The young lady in the front desk was VERY helpful and willing to help (which is rarely seen). I must say, the shower area might need some help because there were some areas that were crusty. I also thought it was a bit unfortunate that we had to pay an additional $10 for parking...
24 October 2013
Rated 5.0 out of 5.0 by diablo22 great time
Awesome stay at this hotel everyone was very kind.
24 October 2013
Rated 4.0 out of 5.0 by tmokeyt Excellent location
Excellent location - right down the street from the airport car rental return. Unfortunately, the room a/c unit was way too noisy for sleeping.
22 October 2013
Rated 5.0 out of 5.0 by chinablonde Good staff and hotel - not what I read before!
The prior reviews scared me a bit...but the hotel was very good, a typical Holiday Inn but clean, they had updated the rooms, the front desk staff were very professional and helpful. The room was clean and well made. You can see they have updated (not always replaced) some things - but the overall look was good. The mattress did sag on the one side of the bed, so I suggested they turn it over more frequently.
19 October 2013
Rated 2.0 out of 5.0 by Kzkz AC and Wi-Fi didn't work well. Bed was very nice.
The room I stayed didn't have the good control of temperature. Only settings I could do was warmer and colder.
Wi-Fi sometimes worked, but it was so slow. But most of the time, Wi-Fi didn't work.
Bed was very nice.
19 October 2013
Rated 1.0 out of 5.0 by brasgaucho Holiday Inn SFO Airport
Ritz-Carlton rates for holiday inn services/property.
08 October 2013
Rated 1.0 out of 5.0 by DBSFC Not the best by any means
A reasonable location but awful internet connection speeds.
I checked out v early on Sunday morning and there was no hot water for a shower. Not good.
I wouldn't stay here again as it was quite expensive and the internet connection is bad that its painful. The hot water may have been a one off but it wasn't acceptable.
02 October 2013
Rated 5.0 out of 5.0 by Tommy41 Nice and Quiet plus great Price!
Stayed in the Executive room. Very nice and quiet. Also private since the elevator was restricted with room key. Nice bar at this hotel.
02 October 2013
Rated 3.0 out of 5.0 by Yanks Service ok
Made reservations on Internet without reading it thoroughly. No pool, and parking was xtra $12. I just assumed most places near the airport have free parking. I just chose wrong hotel. My fault.
01 October 2013
Rated 5.0 out of 5.0 by Dianne16 Great Value
Read reviews and thought we were not going to be happy so we were pleasantly surprised to find very nice staff, very nice room and a great value. The rates in the airport area were very high and the Holiday Inn was not as high. So I truly was not expecting much. I would stay again for sure. The staff called shortly after check in to make sure everything was okay and were very accommodating! Very pleased!
24 September 2013
Rated 3.0 out of 5.0 by HeshamKWT OK Hotel
As gold elite member I have not been recognized in anyway, the room was ok but it need renovation specially the bath. location is good and the price is acceptable.
23 September 2013
Rated 4.0 out of 5.0 by Johnathan19 Overall good, with one exception
Everything was good with one exception: The Wi-Fi connection was too slow. I travel for business and depend upon my laptop and a reliable, fast connection to the internet for work. Staying in this hotel with the slow internet connection made this a challenge.
21 September 2013
Rated 2.0 out of 5.0 by Wilson911911 SFO Airport Hotel
This is definitely the hotel for you if you prefer to overpay while getting a room in an filthy and run-down property. This hotel is definitely in a good location, but that is really all it has going for it. Upon checking in I found out my reservation had been changed from a King to double beds. The check-in lady would not even consider helping me find a more suitable room, or even the one they confirmed a reservation for! Oh well. the room is one of the really old Holiday Inn-type rooms that has not been updated in years. As for the housekeeping, I am not sure what scared me more: the bloody fingerprints or the filthy tub drain (see pictures). For the price they charge here they should certainly be able to provide a better room than this. Very disappointing.
17 September 2013
Rated 1.0 out of 5.0 by Adamscl poor facility in room
no safe, no refrigerator, not clean carpet, i will not recommend to my friends and families
14 September 2013
Rated 4.0 out of 5.0 by ARADCOM1968 A good weekend, but... (See below)
Overall,, my experience at the Holiday Inn--Airport was a good one. I reserved my room as a part of a group over 9-6-13 / 9-8-13 (Room 438).
The room, front counter, restaurant, and bar, etc were very good. But, I do have a couple of critical comments. First, one of the hotel elevators was malfunctioning virtually during my entire visit. It was the elevator which serviced my section of the fourth floor. It wouldn't stop at the correct floor or wouldn't open at my floor. When I checked out, there were signs posted on it directing to call for help with my luggage, and to use the stairs. I had to use the stairs several times. We had been told by managment once that the problem had been corrected, but something else must have happened. Luggage help was quick and efficient.
The second critical comment concerns the the airport shuttle. The shuttle was late at the airport and wasn't equipped with air conditioning. This latter item should be corrected.
11 September 2013
Rated 3.0 out of 5.0 by tracy85 Comfortable Bed and poor water pressure
Overall the stay was good. The water pressure in the shower not great. The sheets were slightly stained on one side so I slept on the other side. I utilized the fitness room but the equipment is a little used and makes sounds.
The restaurant was overpriced for the food you received. I attended a conference so that is the purpose of my visit. There is not a lot to choose from in the area for restaurants.
09 September 2013
Rated 3.0 out of 5.0 by ZWS2010 Comfortable Bed
The elevators were very slow. There was not a Do Not Disturb sign. There was not a small refrigerator available in the room. Other than that, it was okay.
09 September 2013
Rated 5.0 out of 5.0 by BABA56 VERY IMPRESSED!!!!
Our Family stayed there last weekend for 3 days (over the labor weekend)
I chose this place due to my limited budget and I was very impressed!
The staff was INCREDIBLE!!!! (5 star hotels should learn from these guys!)
The front desk staff both from check in to check out were great!
The cleaning/maid lady was polite and always smiling as EVERONE that worked there.
Very polite, always smiling and ALWAYS asking if there was anything I needed! WOW!~!!
We ate breakfast at their restaurant, a VERY NICE Russian gentleman was great with us and even suggested things to see and do!!
HOLIDAY INN is HIGHLY RECOMMENED!!!
09 September 2013
Rated 5.0 out of 5.0 by KenEr Wedding trip
We wanted to get close to the airport since we had an early AM flight - we expected the normal airport type hotel, a little old and run down, but we were really happy with the place. The room was excellent, large desk and work area. Also Houligan's has 1/2 priced app's and drink specials - my wife and I had 2 apps, 4 cocktails and the bill was $30.
07 September 2013