Rated 3.8 out of 5 by 179
Rated 4.0 out of 5.0 by OPCBill Good location to SF airport
If you want a hotel near the SF airport, this is a great choice. Parking was ample. Room and staff were excellent. My only complaint was the slowness of the computer in the business center.
17 June 2013
Rated 3.0 out of 5.0 by Foodking About this hotel
The front desk some staff is excellent, I remember a lady's name Kimberly she is soooooo nice & solve all my problem with my request.
But the room that I stay is not so good, especially the air condition need to be fix.
Overall I stay in this hotel many times with good command.
16 June 2013
Rated 4.0 out of 5.0 by Pete651 Extra cost for parking
We stayed at 5 different IHG hotels in 11 days, this is the only one that we had to pay for parking, other that that, I would stay there again.
15 June 2013
Rated 2.0 out of 5.0 by Crab142 Uncomfortable room but the resturant was good
Guest room was hot and the aircondiioner was not working. Sevice was unable to fix and had to move to an adjacent room. All well and good but the repairs were noisy for a couple of hours. Even in the room we were moved to the airconditioning was marginal. WE had other guests with us and thier room was cold. What gives? Someone should be assigned to check these untis prior to anyone complaining. I'm sure this hotel is not doing so.
14 June 2013
Rated 4.0 out of 5.0 by Philf1 comfortable room and good value
Very comfortable room and good value for money .Smart hotel.
14 June 2013
Rated 1.0 out of 5.0 by theaccountofscott If you experience a problem don't expect it to be addressed
So I don’t normally write these reviews but as a regular traveler for work this time I felt I had to especially when after I sent a note directly to corporate addressing my concerns I received no response. I thought i would at least get a short/quick apology but to get nothing surprised me. Sad thing is I didn’t even address the poor service/attitude we got in the bar after we move from the bar to a table so that we could talk more comfortability. It is not that hard to move a tab from the bartender to the server, not enough to then give poor service and attitude. That is just unnecessary and uncalled for.
I sent a note because a jagged piece of metal on the door ripped the shoulder of my suit coat as the door was closing on me as I was carrying in my things from a meeting. I called the front desk who said they would send someone up to investigate and unless they did hours later while I was eating dinner I saw no one and received no further communication from the front desk.
Then the following morning I got stuck in the elevator for a few minutes as the doors would not open all the way allowing me exit. After notifying the front desk I had assumed to see maintenance investigating the issue to ensure the elevators safety but again the front desk apparently did nothing and let it operate as if there was nothing wrong with it.
The final straw was after I returned from breakfast I was actually writing my note to corporate addressing these concerns while waiting for their shuttle to arrive to bring me to the airport; this was about 10:00 am. I received a call from housekeeping asking me when I was planning on checking out so that they could clean my room. I still don’t know when check out is but I assume noon but I have never in all my days of traveling received a phone call asking me when I was leaving so that they get going on preparing my room for the upcoming guest.
All of this shows they didn’t care about it, they just cared that they got paid as my trip with them is over. I only stay at this Holiday Inn about two maybe three times a year for work because of the adjacent conference center but if you have a choice I would not recommend staying at this property.
06 June 2013
Rated 4.0 out of 5.0 by Chowman Clean and friendly hotel
The hotel was clean and the staff was nice but parts of the hotel have paints falling off the walls. The first time we stayed there our floor, the paints are falling of the door of the room and the hall way. Not a great sight.
05 June 2013
Rated 4.0 out of 5.0 by aks04 Getaway
I stayed with my 2 children for mothers day weekend. The hotel itself is nice. Parking fee is reasonable. Rooms were also nice. I especially appreciated the mounted flat screen tv. Took a while to find a parking space at night. Overall, I had a pleasant experience. No complaints.
17 May 2013
Rated 4.0 out of 5.0 by Grease International Departure
Flew to SFO to take international flight following day. We were picked up on schedule and taken to hotel. Ate dinner at the Houihans in the hotel for dinner. Satisfactory food and service. The next morning the hotel took us to SFO International Terminal for our departure flight. All worked well.
It is a good option for those taking international flights to Asia and not wishing to depart other time zones in the US very early. Makes for a much more relaxing departure experience.
15 May 2013
Rated 4.0 out of 5.0 by guest11111111111111111111 pay parking
I thought having to pay for parking was unnecessary.
13 May 2013
Rated 4.0 out of 5.0 by JoostB Nice place to stay when travelling through SFO airport
The hotel is located close to the SFO rental car return center and US 101, has nice and quiet rooms given the location close to the airport. Houlihan's Restaurant has good food for reasonable prices.
11 May 2013
Rated 2.0 out of 5.0 by Bostonpeeps Clean but absolutely no frills and 2 am fire alarm
False alarms happen. But a 2 am fire alarm and not one staff member giving any direction or information about what was happening was strange. Two fire trucks came. We watched after 30 to 45 minutes people just casually walking back into the lobby. No one giving direction. Finally I walked up to the desk and said can we go back to our room? Is everything ok? And she said oh yes you can go back. False alarm. Getting back to sleep was difficult to say the least. In the morning at check out I expected some sort of apology at the desk. Nothing . Then I asked if they had complementary coffee? No. My husband had gone earlier to work out at the fitness center: for the amount of rooms, we couldn't believe the fitness center had one broken elliptical machine, two treadmills and two bikes and a tiny space and too many guests.
08 May 2013
Rated 5.0 out of 5.0 by maria33 Very good stay
The hotel is located near the airport. There is free shuttle bus from SFO airport. Although it is so near the airport, room was silent. Very clean room and bathroom. Free Wi Fi internet. There is a bar downstairs "Hoolihan", when you can cheaply it something even quite late and drink. Comparing with Holiday inn Expresss located at Fisherman's Wharf, this stay was really great and much much cheaper. Very good place to stay for further excursions.
05 May 2013
Rated 2.0 out of 5.0 by TJZN Dated property and marginal service
The property is dated, though the rooms have been upgraded. The hotel lacked attention to detail. The air conditioner was not even plugged in when I arrived & I had to figure out how to fix it myself. I asked for a 3 AM wake up call, but the call came at 3:30 AM. The front staff response was "that's what we wrote down. oh well" - no appology or effort to make it right.
04 May 2013
Rated 4.0 out of 5.0 by stony132 Nice Room and service
Once the air conditioner was adjusted, the micro wave and refrig brought up the stay was nice. It was a surprise and nice to have high def programing to go with the high def TV. The bad news for the TV programing---NO FOXSPORTS BAY AREA SO NO GIANTS BASEBALL !!!! Great Staff !!!
01 May 2013
Rated 4.0 out of 5.0 by Yoli3364 Good hotel for the price
Close to the airport with a shuttle to get you there and back. Service was good and the Houlihann's on-site was great. There is a $10.95 per night parking fee.
28 April 2013
Rated 4.0 out of 5.0 by Jani Very helpful staff, convenient to airport
This was a comfortable, value-for-money stay, but the pillows need to be improved. They were small and lumpy, with not much difference between those marked 'firm' and those tagged 'soft.' They marred an otherwise excellent room.
23 April 2013
Rated 4.0 out of 5.0 by Jack34 Clean comfortable stay with friendly staff
Clean comfortable stay with friendly staff. The hotel is conveniently located near the airport for those late flights or early mornings. Adequate parking and friendly staff to provide a smooth booking and check-out.
22 April 2013
Rated 4.0 out of 5.0 by Sooney Nice stay reasonable price for area!
Our stay was very nice at this Holiday Inn. The room was comfortable and large. It was nice to have a restaurant on site. My only complaint was that the paint in our bathroom was peeling in several places and the elevator walls were dirty.
The staff was great and it was nice that the shuttle would take you to rapid transit and then into the city.
19 April 2013
Rated 5.0 out of 5.0 by NLTraveler30 Comfortable room and excellent staff
My stay here was comfortable overall. The front desk staff was very professional and showed excellent customer service attitude. The only two minor issues were that it took quite a while for the shower temperature to warm up to comfortable levels, and it was extremely difficult to find a parking spot after 10 o'clock at night, but I guess that's common in San Francisco.
19 April 2013
Rated 5.0 out of 5.0 by nvphyl Very nice room
Everything was great except for one important thing. They never gave me my wake up call that I asked for. Lucky that I set my cell phone as a back up or would have missed my flight. I asked them when I checked out & they looked it up & said "oh sorry". Also would advise take shuttle half hour eariler than they tell you.
18 April 2013
Rated 4.0 out of 5.0 by Bob8202 Bob's night in SF
Although the room was excellent, I was very surprised at how very dirty the carpet was outside my room. Even though it this area was close to an entry, the carpet should have been cleaned.
17 April 2013
Rated 5.0 out of 5.0 by Lassie Convenient to airport,comfortable, cheerful staff.
This was our third or fourth overnight annual stay here while changing flights en-route to London. We arrive late evening and appreciate the fact that the restaurant is open late, reasonably priced, and that staff are obliging, helpful and cheerful. We make use of the free courtesy coach to take us from and to the airport and find it convenient.
16 April 2013
Rated 2.0 out of 5.0 by passat1 Disapointing
This place was different than any other holiday inns. Unexpected that it did not serve breakfast, charged for parking. I will not recommend this place.
14 April 2013
Rated 5.0 out of 5.0 by bajanlvr Very well maintain
The room I stayed in was very well maintained and the bed was very comfortable, the shower had nice water pressure.
12 April 2013
Rated 5.0 out of 5.0 by Levy3113 Great service.
My first time to experience staying in hotel in San Francisco. The pleasant staff, great quality service , place is cool and quiet, too many reason to visit again.
22 March 2013
Rated 4.0 out of 5.0 by KH839 Nice Hotel and Staff
It was my first time to stay at this hotel. The from desk staff was very nice and friendly and my room was clean and comfortable.
22 March 2013
Rated 4.0 out of 5.0 by gamehost Very comfortable, very convenient
this hotel is right off hwy 101. very convenient for me to travel to and from meetings. The elliptical in the fitness room didn't work though.
Parking was ample, Houlihan's on site is a convenient place to eat. Desk staff was helpful.
21 March 2013
Rated 1.0 out of 5.0 by ericbpl Nightmare from the moment I made the Reservation
I was in the service industry for many years, and I know all about hospitality, and how to treat guests. I feel like my recent experience at the Holiday Inn SFO, was a nightmare from the moment I picked up the phone to make the reservation, all the way until I checked out.
Here is what I had to do. I had to make a reservation for March 14th for 3 rooms, for 4 people. I was to stay in one room, my associate in another room, & my other associate and his girlfriend in the last room. Using the company credit card, that I would not have with me upon arrival, I was instructed to use a credit card authorization form.
What should have been a super easy procedure, turned into a 5 day marathon of phone calls that were a minimum of 15 minutes and stretched all the way to 45 minutes. Let me tell you exactly what happened…
First off, none of my business associates wanted to stay at the Holiday Inn. But I wanted to. We had stayed at the X across the street, and went to your property to enjoy food and drink at Houlihan’s. It was at this time that I decided that the next time we went to SF, I was definitely going to stay at that property! I had tried to make reservations there before on a previous trip, but it was completely sold out. So I was excited to try again, and happy there was availability on the night requested.
The first phone call went smoothly. I requested three rooms, all with King sized beds, and gave the names of my associates (James X & Davis X) to the operator. I wanted to make sure that if either of my associates showed up with out me, they would be able to check in on their own (I have had issues with this in the past at other hotels). The gentlemen I was talking to got my reservation, put all three rooms in my name, added my associates names to each room, and said he would send me the confirmation emails and the credit card authorization form.
After not receiving the emails, I followed up with the hotel 2 days later, once I realized I had never received the information. I called in, and was sent to the Reservations Call Center. They asked me for my name, and then informed me that they had no reservations in my name. Luckily, there was still availability in the hotel and I was able to retain the same rate. I had to go through my whole story again, which irritated me, but he took my info for three rooms, added the names, and said he would send me the information. As soon as I hung up the phone, all the confirmations and CC Auth Form were in my Inbox. I printed out the form, and had to push off on filling it out until the next day.
The next day I noticed the form said to fax it back to the hotel. I don’t have steady access to a fax machine, so I wanted to call back to ask if it was okay if I could just email the form. So I called back and went to reservations. They asked me for my name, and told me they had no reservations for me. I couldn’t believe it, and told them I was looking at confirmation form that was emailed to me. After they looked again, they said yes they did have my reservation—for TWO rooms, under ONLY my own name. This is when I got angry. This is when the ineptitude of your employees threw me for a loop. I had to once again explain the WHOLE situation—3 rooms, multiple names, etc. These phone conversations, saying the same thing to multiple people was driving me crazy. The guy on the phone apologized, and said he would do what he could to help me. He took my information again, and made the reservations with all the names assigned to the three rooms. He wanted to put me on hold so he could contact the front desk at the property and catch them up to speed. I appreciated that, and so the 4 minutes he had me on hold weren’t that bad. But when he came back on, he said that he hadn’t been able to connect with the front desk, as there was only one person there and they were busy. So he put me on hold again for three to four more minutes, then told me he had explained the situation to the front desk, and was going to transfer me to them and they would tell me where I need to email the form. He transferred me to the front desk, and Kimberly answered the phone. She informed me she had not heard from anyone at reservations. So I told her my name and she looked up my reservation. She said she had me for two rooms, both with only my name, and that she had another reservation under James X, that I could not adjust , without his authorization. I told her I made the reservation, and that I made all the reservations, and had to make sure my card that I was doing the CC authorization form was the one that had to be charged to all rooms. She said she couldn’t put my name on his room, even though I made the reservation. But she could add any other names to the rooms. So for the FOURTH time I had to explain to put Davis X and his girlfriend on the other room. At this point, I asked her to put notes on the account, so if I called back, the next person would be appraised to the situation. She said she would do it for me. She gave me email address, and asked me if she needed to send me the CC Authorization form. I told her no, I had the form, and that’s why I called to get the email address. She said okay, and that once I sent the email and she got it, she would email me that she got it. I thanked her for her time, and got to work. She told me I had to fill out the CC for each room, so three in total, along with the scan of the cc and the DL of my boss. So I sent her the materials.
Four hours later, I never got a response, so I called (hesitantly) back the hotel. A woman answered the phone who had a thick accent, so I didn’t catch her name. I asked her to look up my reservation, and she said she didn’t have my reservation on file! I told her that I had spoken to Kimberly, and gave her a confirmation number. She looked again and she found it. I asked if the CC authorization form had been approved. She said there was no such form on the reservation. I asked her to look at the notes, and she said there was a note from Kimberly, that said Kimberly had tried to send me the CC authorization form (even though I told her NOT too), and the email had been bounced back. The first thought in my head, based on years of hospitality and customer service, was “Then why didn’t she call me immediately and let me know?!”.
I asked if she could see the email I sent. She said no. I confirmed the email address, I had sent it to the right place. Then I had an idea—I asked her to look into the SPAM folder. Then she found it. I asked if she could see the attachments. She said no, and that I would have to send it again! I told her to take the email out of the spam folder and put it in her inbox. She did. I asked her if she could see the attachments now, she said yes. Why she did not have training in this situation, because I don’t think CC authorization forms are extremely rare, is beyond me!! I also told her to make notes in the account.
Then flash forward to me checking in. I had flown from LA to Boston on Tues night, spent the day in Boston on Wed for work, then had to leave at sunrise on Thurs and flew to San Fran where I was on a shoot all day. So I was exhausted. I got to the desk with James X. One guy was helping me, and James was waiting behind me. Another employee came out and tried to help James, but I asked that he wait with me to make sure we were on track. The other employee said, “No problem, that just makes my job easier!!” and started laughing. Very unprofessional and not a good face of the hotel, especially to a tired guest, who had a bad experience making a reservation, and just flew across the country twice in 3 days.
We got our keys, and went to our rooms. I am a very large man. 6’4” inches tall, and 275 lbs. So I was disappointed that I got a room designed for handi-capable guests. I could not even see my face in the mirror when I was getting ready for work early the next day. Just another missed opportunity to provide excellent service. The guy who checked me in, Omar (I believe), should have seen that it would be ridiculous to put a man of my stature in the room with lowered mirrors and closets, but he didn’t. Par for the course from what I had already experienced.
The bed and pillows were comfortable and nice. Until 4:30 am, when I was woken up by a loud crash! I turned on my light, and the A/C housing, had completely come off the unit. All that was left was the big metal box of the ac. Exhausted, I took it in, and went back to sleep, because I had to get up in one hour.
As I put on my socks, I sat on the foot of the bed, and the entire thing lifted up! I caught myself, and nothing happened, but can you imagine how horrible that would have been for a handi-capable guest? They could really get hurt. Felt it important to let you know.
After this experience, my perception of what Holiday Inn is, and how it treats it’s guests, has been tarnished dramatically. The thing I can’t believe is how much I WANTED to stay there. How I had to CONVINCE my associates to stay there instead of all the other hotel options in the area. And then had to live out that nightmare. I would say that the possibility of me staying at your properties in the future has been severely reduced by how I was treated by your staff. Again, being from the hospitality/service industry, I would have never allowed this situation get out of hand, and I would do what ever I could to recover the guest. For example, when I checked in, if they had done something like, “I see you had a challenging time with your reservation. Here are some free drink coupons you can use at Houlihans! We want to make sure you enjoy your time here!” Something as small as that would have been enough to prevent me from taking the time to send this email. I am definitely not a satisfied guest. If you want to get back to me, you can email me at X. Thank you.
21 March 2013
Rated 4.0 out of 5.0 by Jay1956 Comfortable room and very accommodating service
I arrived much earlier than expected and the staff was very helpful in getting me in a room without issue. The room was very comfortable and clean. Having access to Houlihan's for my meals increased the value of my stay. I make many business trips to SFO and Holiday Inn will be my choice for lodging.
18 March 2013