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Rated 3.8 out of 5 by 233 reviewers.
Rated 5.0 out of 5.0 by Great value and July 4th Fireworks from the balcony a bonus The is our third time staying at the hotel and the second time was a five years ago when we were getting the kids passports of which we renewed last month and we stayed at another location in the city. This time, my family and I came to San Francisco to drop off our Au Pair the next day at the airport so we thought that we would stay downtown and then go to Pier 39 to watch the fireworks display. Much to our delight we ordered last minute room service at 9:55 pm and it arrived promptly 10:07 pm which was the end of the shift on a holiday night. We appreciated the staff looking after us as we travelled from your location in Albany, OR so we had a long day of driving. The bonus of our stay was the view from the 10th floor balcony where got to see all the firework displays off on the horizon for about 3.5 hours and we did not have to make the long trek down to the waterfront. Congrats to the staff on a great stay. My only suggestion is that I know the hotel did a renovation about 5 years ago and the rooms are in need of a few touches of urban modernization. Bravo team!! 08 July 2014
Rated 5.0 out of 5.0 by Great staff Front desk was very helpful in securing low fare cab and providing general information about restaurants and different areas of the city... 07 July 2014
Rated 5.0 out of 5.0 by Bad Parking You should post on your website that the parking garage is limited to vehicles smaller than 6'6". We drive a full sized Dodge Ram 1500 and had no choice but to park in your garage since we had prepaid the 40-some-odd-dollars for parking (due to booking requirements) and were not about to drive around the city looking for overnight parking. 07 July 2014
Rated 5.0 out of 5.0 by Lost Diamond Ring We stayed the weekend of Pride and we were in the middle of everything the hotel was great . Another thing I left my diamond ring on the bed and forgot to put it away before I went to sleep woke up next morning got ready and left. Forgot all about it until the next day called the hotel and talked to house keeping but they didn't see it talked to the front desk and asked if they rented the room out that day they said no told her what happen and she said she could send someone up to check got back on the phone and asked me what kind of ring was it I told her it was a gold nugget with diamonds and she said they found it .That just shows you that there is still good and honest people out there I want to thank again Livia and David you guys are great 05 July 2014
Rated 5.0 out of 5.0 Great customer service and location Thank you holiday inn for such a good experience . Great customer service, Steve was great front desk. Maybe a full bar fully prepare will be nice and some cleaning at their balconies will be the cherry on top of cake! ;) thank you again for a great stay! 03 July 2014
Rated 2.0 out of 5.0 by Shower Drain/ $$$$ Shower drain didn't work and it was expensive (paid an arm and a leg for room and parking, 3 days over a $1000 bucks, reservation was made in advance). Yeah it is in a great location but, it's noisy and seems too pricey for what you are actually getting. 02 July 2014
Rated 1.0 out of 5.0 by Unorganized Place When I first checked in service was great. Staff was very friendly. They ended up getting rooms mixed up and gave me a room key to someone else's room which was already occupied by a shirtless man asking me what the I was doing in his room!!! Very horrible embarrasing moment. They then said they upgraded me rooms because of this incident but It looked like the same room to me. The bed had black streaks on it looked like someones make-up. The door handle in the bathroom was broken and I let the front desk know and I demanded to speak to the manager who wouldn't come out and he finally did and then accused me of breaking the door handle and said I was lying about the sheets being dirty. I was insulated. I asked for a discount and he said No then he said oh I can give you free parking that really solved the issue NOT!!! I wont be staying here again. 02 July 2014
Rated 4.0 out of 5.0 by Reasonable Holiday Inn Clean, comfortable but in a rather down at heel end of market street. Reasonable service and good room/hotel cleanliness. Rooms could do with a refresh but serviceable and bathrooms very clean 01 July 2014
Rated 5.0 out of 5.0 by Convenient Convenient for work in the Civic Center. Easy access to BART. Comfortable rooms. 30 June 2014
Rated 4.0 out of 5.0 by Rooms The staff was wonderful, the inside of the motel was clean and updated, the room was clean but smelled very stale. 26 June 2014
Rated 5.0 out of 5.0 by Breakfast Room Staff We have stayed at this facility: Oct 2006, Jun 2010, Nov 2011, and June 2014, staying each time about seven days. Each visit, after Oct 06, we have recognized that the staff during Breakfast were essentially the same individuals, AND they have remembered us each time from our previous visits!! (I do not consider us to be particularly memorable individuals-just ordinary), so we are greatly impressed with the ability and interest your staff has taken to make us, and presumably all other guests, feel welcome. A few of the staff have told us they have worked with Hilton in San Francisco for 20+ years. I greatly commend your management for assembling, and retaining, such a high quality, professional staff. 25 June 2014
Rated 3.0 out of 5.0 by Scary neighborhood, Slow wifi The room was fine, I slept fine, and everything (inside) was nice and clean. The problem is: 1) The wireless internet was rather slow, and there was no wired option. 2) The neighborhood and the signs and warnings in the room made me feel a bit unsafe. 24 June 2014
Rated 4.0 out of 5.0 by Exelente ubicacion y servcio exelente Mi estancia estubo muy bien , buena atención , habitaciones pequeñas pero cómodas , no tienen escritorio ni nevera . La atención de las personas es inmejorable. 24 June 2014
Rated 2.0 out of 5.0 by Terrible beds and smelly rooms The hotel is conveniently located within walking distance to BART. This is the ONLY positive about this hotel. The rooms are not as nice as the lobby or restaurant areas, as far as decor is concerned. The beds are terrible (old, hard mattresses!) and I changed rooms 3 times before I found one that didn't smell. Street noise is bad, hence the "complimentary earplugs" provided for your sleeping pleasure. The earplugs do little to combat the road noise or the chronic HVAC humming! The restaurant is a nice feature but service needs improvement from the kitchen and staff. As a frequent traveler, this was the worst hotel experience I've encountered in a long time! 24 June 2014
Rated 5.0 out of 5.0 by Top Hotel in guter Lage wir waren zu fünft und allen hat es sehr gut gefallen wir sind im Jahr zwei bis dreimal in USA u. werden dieses Hotel in dem wir vorher schon waren wieder buchen 24 June 2014
Rated 5.0 out of 5.0 by Great experience! Staff went above and beyond. I had a very busy schedule and they really bent over backwards to accommodate a series of requests for their help with transportation, amenities, food, etc. Facilities are clean and new, and breakfast was solid. Highly recommended! 20 June 2014
Rated 3.0 out of 5.0 by Business trip Hotel was adequate, nothing to write home about. There was no fridge/mini bar in the room. Outside of hotel felt uncomfortable to walk around. 18 June 2014
Rated 5.0 out of 5.0 by Comfortable and well connected to places of interest My stay was for busines purpose lasting about 5 nights. There was no noise in the room, lighting was good. Hotel has good breakfast facilities.Staff are courtious and caring.Hotel helped access cabs for local travel and had a small gift shop too. 17 June 2014
Rated 5.0 out of 5.0 by Extremely friendly and helpful staff at the dining section The best part of the hotel was that the staff of the restaurant/kitchen of the hotel was really helpful, friendly and cheerful. The doorman and other staff available at the door were also helpful and jovial. 15 June 2014
Rated 2.0 out of 5.0 by Bad neighborhood and unhelpful staff Overcharged for my room; price not as agreed. This hotel takes bus loads of foreign tourists and caters to that trade; does not pay much attention to independent business or tourist guests. Lots of street people; public urination; uncomfortable neighborhood. 13 June 2014
Rated 5.0 out of 5.0 by Another Good Visit to SF I have stay at this Holiday Inn location several times and have always enjoyed my stay. My only issue with this recent stay was the Cost of Room Service, which I am pretty sure has changed since my last visit. They now add 19% gratuity plus a $4.00 delivery charge. I can understand a resturant automatically adding a gratuity but this was over the top. 11 June 2014
Rated 5.0 out of 5.0 by Clean and comfortable The hotel is well updated and the beds are clean and comfortable. An airport shuttle is available if booked ahead of time. I wish I had been aware of this. One night we returned from the conference to find the front door closed for cleaning. There was no sign indicating how to enter the hotel. We did not have a car and were not aware of the entrance through the garage. A sign would be appropriate whenever the main entrance is closed. Otherwise, the stay was enjoyable and relaxing. 11 June 2014
Rated 1.0 out of 5.0 by Very insincere and unprofessional management Stayed two nights, booked each night separately. The front staff kindly combined them when I checked in, but might forgot canceling the duplication although he promised. So, I was billed both, two nights stay and another one night stay on the same day. I tried to contact this hotel regarding this issue via email since I am based in oversea, but could NOT get responses at all, even though reminded a few times and, also, contacted via IHG Guest Relations. (I have GOLD status though..) Finally, I could be contacted with the hotel management TWO weeks after my first contact by just saying "your refund was processed.." without mentioning any apologies for the delay and wrong billing, even after a few FURTHER inquires to IHG Guest Relations. Very insincere and unprofessional this hotel management looks. Due to construction of hotel building and its location (SF Civic Center), it also makes this hotel's atmosphere and experience worse. Whatever you have higher status, I do not recommend this property if you want to have more than a fair experience of IHG. 06 June 2014
Rated 5.0 out of 5.0 Great Staff and Location The front desk staff are very friendly and helpful, great service and location. 31 May 2014
Rated 5.0 out of 5.0 by Great staying The staff concierge Jim was very helpful during my stay. 31 May 2014
Rated 3.0 out of 5.0 Reasonable Dear All, Although I checked out on the 23rd of May, but till now a balance of about $150 is not yet credited to my credit card. I settled my invoice and don't know why is the delay Appreciate your assistance Thanks 30 May 2014
Rated 5.0 out of 5.0 by Enjoyable Visit My friends and I had a great time in San Francisco and were pleased with the hotel accomodations. The hotel staff was very friendly and helpful. We were able to grab a taxi outside of the hotel every day and the cleaning staff provided us with great hospitality. I would stay here again. My only complaint would have to be the cost of parking per day. A little steep considering we are paying to stay at the hotel already. My suggestion for the hotel to keep the same income on the parking is to lower the rate for hotel guests and increase the rate for public day users. And a continental breakfast would have been a great addition. 29 May 2014
Rated 4.0 out of 5.0 Noise was the only issue for me Everything was great quality, but the rumors about the noise at night are very true. I got accustomed to the city noise after the first night and then everything was great. It was a great value considering all the other hotels near Moscone were running at least twice the price. 04 May 2014
Rated 5.0 out of 5.0 by nice facility and fantastic staff The staff at this facility was more than courteous. The bellman went over the top in finding an Italian restaurant for my wife and I and the restaurant he recommended, Mona Lisa's, was everything he advertised it to be. The wait staff in the restaurant was particularly helpful in facilitating that as a platinum card holder we were afforded the opportunity for discounts on our breakfasts. The room was comfortable and well kept. The security aspects utilized by the hotel provided peace for mind during our stay. 01 May 2014
Rated 4.0 out of 5.0 by Great service ONE OF YOUR EMPLOYEES HAS BEEN GREAT IN HELPING US MAKE RESERVATION IN THE FUTURE. ALWAYS HAVE A SMILE AND IS EVERY PLEASANT. THAT EMPLOYEE IS STEVE 21 April 2014
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