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Rated 3.8 out of 5 by 233 reviewers.
Rated 5.0 out of 5.0 by Friendly helpful staff The gentleman at the front desk was extremely helpful and the women who ran the bar very cordial. Great location to walk to BART. 19 December 2012
Rated 4.0 out of 5.0 by Great service at a decent price! I would rate this property a very solid 4 headed to a 5. My only real hesitation is with the food and beverage. The front desk folks are superb----and special kudos to Steven. As a Platinum Priority Club member, I stay at a lot ICH properties and am loyal to this one----and highly recommend it, 14 December 2012
Rated 4.0 out of 5.0 by Nice visit Hotel is good and comfortable. I found the staff excellent and very friendly! Loved that it is so close to The Orpheum. I was not impressed with the restaurant menu, I ordered pizza from GrubHub. 06 December 2012
Rated 4.0 out of 5.0 by Great Location and value for money This is a city centre Hotel close to the main areas we wanted to visit, BART station nearby, as were F Tram, buses and trolley bus service, We found it clean and the staff very friendly and helpful. A plus point for us was that we could use the business centre with a free dedicated airline check in computer terminal and printer for boarding passes. The cost was reasonable considering the price of other hotels we looked at in the area. We did not have a car but the car park was linked to the hotel internally so it would have been safe and secure, a plus point for others I think. A noisy garbage truck visited a nearby property at 3.30 am one morning, but this was nothing to do with the hotel. 26 November 2012
Rated 3.0 out of 5.0 by Decent place but why on earth are there no stairs? Room was fine, liked the outdoor pool, friendly staff. 50 ft from the BART, too, which is nice. Racking my brain to understand why you can't walk down a flight of stairs from the 5th floor to the 4th (or whatever). You can only use stairs to exit the building? I mean, this is silly. 25 November 2012
Rated 3.0 out of 5.0 by Good value for business Good for business, well located near public transportation and downtown. Decent Internet Wi-Fi with the exception of connecting up iOS devices (disconnects all the time, horrible for IM apps, big deal for me). Decent looks and maintenance with details here and there but not a big deal. Could have a better shower, better/bigger fitness room and better/bigger business center and do without the pool which is below average and not for this crowd. Good value for business trips if you need to be near this area, 2 minutes from BART station (Civic Center) 23 November 2012
Rated 5.0 out of 5.0 by Holiday Inn Civic Center Front desk staff terrific. One-half block from Civic Center BART station. Biggest negative is neighborhood -- many homeless around BART station and very iffy neighborhood on Market Street after dark. Organic neighborhood market one block (toward Folsom Street) from hotel. 18 November 2012
Rated 5.0 out of 5.0 by I Enjoyed my stay at the Holiday Inn - Civic Center San Francisco After an exhausting 19+ hrs flight with a 6 hr lay over I was ready to just chill out when I arrived in San Francisco. My room was ready and check in was a breeze. My bed was comfortable and the room was very clean. The bathtub was devine and helped me unwind. I thought my room would be noisy being so close to Market St but was pleasantly surprised that the only time I woke during the night was because of the ambulance siren and I quickly fell back to sleep. I stayed for 3 days and must recommend the food as being top quality at an affordable price. In 3 days I was able to see most of the city sights, public transport was so handy being just 20m away, so I had time to see Berkley and Treasure Island as well. The staff at the hotel were friendly and efficiently provided tourist information for me to peruse. The Ice Machine was great and the ambience of the hotel very lovely. I appreciated the little convenience store on the hotel site too. All in all a very enjoyable stay and I will certainly book there again. 13 November 2012
Rated 4.0 out of 5.0 by Good value; good location. I stay at the Holiday Inn Civic Center when I visit San Francisco to attend the Opera. Not only can I walk to the Opera House, I get the added bonus of being able to take BART from the airport and get off a few steps from the hotel. After several stays, the front desk person that checks me in recognizes me by name and makes me feel very welcome. 11 November 2012
Rated 3.0 out of 5.0 by Very poor water temp in the shower Lukewarm showers don't cut it in my book. I shower early each of the four morning of my stay. The shower would start off fine, not as hot as I would like but ok. In a few minutes it would go to cool if not cold, then at about five minutes the temp would recover to normal range. Will pass on this hotel for my next stay in SF. 07 November 2012
Rated 5.0 out of 5.0 by Best deal in San Francisco Talk about location. location. This is about a 1 minute walk from the Bart stop. I was also just a short walk to downtown civic center. 07 November 2012
Rated 1.0 out of 5.0 by Uneasy The hotel is located in an unsafe area. Beware when leaving or arriving at night. It's a shaddy area. The manager on duty is very unfriendly and did not smile or make me feel comfortable at all. Of all people he should be the most friendliess. 06 November 2012
Rated 4.0 out of 5.0 by Wonderful & professional hotel staff! Guest room bathtub not very comfortable. I arrived at the Holiday Inn - San Francisco Civic Center and was promptly checked in by front desk associate, Ana. She was very personable and professional. She anticipated all of my needs in order to ensure that I would have a comfortable stay. I was pleased that she recognized my loyalty to the Holiday Inn brand and my Gold Elite Priority Club status with complimentary Internet access, and two complimentary beverages at the hotel bar. I did experience one problem the night I arrived. I noticed that the bathtub in my room was terribly dirty and looked as if it had not been cleaned. It was so late when I noticed it that I waited until the next morning to notify the front desk. Ana was there bright and early the next morning and seemed genuinely concerned that my room was not up to par. She immediately notified the housekeeping manager to have the problem rectified. Later in the day, when I check the bathtub again, there was little improvement. While I could tell that housekeeping had tended to it, I concluded that the surface of the bathtub and shower walls had deteriorated so much over the years that no amount of cleaning would probably fix it. I recommend the hotel management seriously consider resurfacing the bathtub and shower walls in this room to make it more presentable. I like to feel clean and know that I am bathing in a comfortable, well-kept shower/tub. Unfortunately, that was not my experience at this Holiday Inn property. Another note of praise for the hotel staff...Ana was exceptional in her service and attention to detail. The hotel bartender (I am sorry I do not recall her name) was also very welcoming and personable in her interaction. She was very efficient and attentive to detail, and I appreciated her prompt attention. It provided for a more relaxing wind down to a long day. Thank you. 04 November 2012
Rated 3.0 out of 5.0 by Good location and value, but noisy The sound insulation is not enough. Outside noise can be heard as if the windows were open, and that is bad considering the busy location. Civic Center is not the best part of SF, but the hotel is almost directly above public transport connections (bart/muni). 30 October 2012
Rated 5.0 out of 5.0 by location, friendliness Great location near Moscone Convention Center, Davies Symphony Hall, BART and MUNI transport stations. Clean, well managed property. 27 October 2012
Rated 4.0 out of 5.0 by Good Location, Average Room, Below Average Restaurant Service I like this Holiday Inn with it's proximity to the business I work with and easy access to the BART. The rooms are average but cost less than hotels in the financial district and are comfortable enough. The restaurant in the hotel is only open for breakfast and dinner, which would be just fine except the service is very poor. The first night the restaurant was very busy and I sat at a table that they were cleaning at the time and ordered immediately. That evening went very well. The next evening, I sat at the exact same table and didn't get waited on for 10 minutes...so I left. The final morning of my trip I ate breakfast for the first time. The waiter was very slow to come and take my order as well as very slow with the check when I was ready to go. In between, the buffet did not have any eggs for the first 15 minutes and when they did bring them they were mostly liquid. Very, very subpar breakfast for the $20+ they charge you. 24 October 2012
Rated 1.0 out of 5.0 by unexpected bad Holiday Inn Well, this Hotel must be an exception from the usually good positioned Holiday Inn chain. - terrible environment (the Junkies and homeless drunk People are all around the Hotel and seems to be collected in the district) - customer unfriendly staff - cannot Count towels and toiletry: every evening only 2-3 sets for 4 persons - unreasonable breakfast Prices completed by poor Content - Business Center usage for hotel guests for unfair Price - slow and breaking WiFi - reception + bell Boy decline to reserve or call taxi - we were obliged to run to the street to get a cab to Airport - no City guest info for vital questions (Transportation, current Events like Woman Marathon etc.) - no way to get some Food Drinks on late Arrival (even in the environment) - cleaning staff works in the Lobby in the morning disturbing the checkout - loud noises from the street disturb sleep, also bad curtains NEVER EVER! 22 October 2012
Rated 2.0 out of 5.0 by Location This location is handy to the BART and is walking distance to many popular areas - however I would not talk this area alone at many times of day depending on who you are. This location is kiddy corner to a soup kitchen and draws a lot of homeless individuals day and night. 21 October 2012
Rated 4.0 out of 5.0 by very good experience Pros - spacious room, good coffee in room, friendly, efficient & helpful staff, Nice gift shop/convenience items, good prices. Location was close to Asian Art Museum, Tram stops, Hop-on bus tours. Pool was clean and orderly. Safe elevator required key card for all floors. I left an item in my room and they quickly returned it for me. Many outlets available for use. Nice view from elevator lobby on our floor, see picture here! Cons - Bed was hard, tub wouldn't drain, no tissues provided 2nd night, restaurant severely overpriced as was room service, no view from room, TV remote very slow to respond, Refrigerator is extra nightly fee! Fitness center was a few treadmills, ellipticals, but no weights, shower nor sauna. Location sketchy at night, many homeless in the area. Pool area needs update/remodel. They charged FedEx to return the very small item to me, even though I am a Priority Club Member. No fan in bathroom for odor. Only 1 soft chair provided, should be 2. I understand I've listed more cons than pros, but it's easier to see what is wrong, I did enjoy my stay and would return to this location. 21 October 2012
Rated 5.0 out of 5.0 by Great stay Nice hotel... Clean, modern great location... Quiet.... Nice restaurant And Bar, nice lobby. Had a great stay, just off Market st. Near Bart , Union square a few blocks away. Near theatre Dist . Easy to get around to everything, bus, Bart and Taxi service just out your Door. Only thing I wished for was a small refrig in room, I hate having to go get ice to keep drinks cold. Would stay again, central location, for walking to everything. 19 October 2012
Rated 4.0 out of 5.0 by Great service The room was clean and the bed was very comfortable. Staff at front desk was very nice and helped us with questions on how to get around the city. I read previous reviews about the location and I didn't think the location was in a bad part of town, until I went to the nicer part of town and realized the hotel wasn't in the best part of town but it certainly wasn't bad. Close to the BART and bus/trolley system. 19 October 2012
Rated 5.0 out of 5.0 by Convenience and comfort We chose this hotel because of it's central location and ease of access to get around without driving in San Francisco. It is a half a block to the BART or any other transit services so even getting to and from the airport is convenient and there are numerous places within a short walk and since Market Street is also half a block it is easy to go anywhere else. The staff were all top notch, friendly and professional and could not do enough to ensure that we were happy and looked after at all times including housekeeping and door staff. The pool is heated and well maintained and very quiet considering it is outdoors. Even security is good in the hotel where a key is required to use the elevator to access your floor. We would not hesitate to recommend this hotel to anyone to stay and it will be our hotel of choice when visiting San Francisco. 16 October 2012
Rated 2.0 out of 5.0 by Room smelled like smoke and was dingy I booked an award night here, so thankfully I didn't have to pay, but wishing I had used my award points somewhere else. This was our last night in the area and we wanted to be downtown but with easy access to the airport. The first room assigned to us was next to the elevator and across from the noisy vending machines (I guess that's what you get for a free award night# and the balcony smelled like urine. I requested a room change and the Front Desk agent did move us a few rooms down #she was actually quite pleasant#. However, we noticed later in the evening how much the room smelled like smoke #perhaps it was from the guests next door#. The carpet was really dingy and needs replacing...looked like cigarette burns on the carpet. We didn't eat a meal in the restaurant but had a drink and snack in the bar area. The table wasn't very clean and the bartender and waiter weren't very pleasant. Plus it was hot in the bar area. I had a glass of red wine and it was served much too warm #from being left on the counter). Overall, I would not stay at this hotel again. 09 October 2012
Rated 4.0 out of 5.0 by Very helpful staff All good Reception desk staff friendly, knowledgable and helpful Room service excellent Enjoyed the pool 30 September 2012
Rated 5.0 out of 5.0 by Comfortable bed and good location The hotel was in a good location for where I wanted to be and mass transit options where right outside the door. The hotel was very clean and the lobby area was nicely updated. The bed was very comfortable. 30 September 2012
Rated 5.0 out of 5.0 by Most friendly experience ever! I walked up to the front desk and the employee was the nicest and most welcoming front desk encounter I've ever met. She was warm and genuine. I couldn't have asked for a better check-in experience. The rooms were nice, clean, renovated and adequate. Nothing to complain about. Everything was in working order. The neighborhood could be better, but its only a few blocks from Union Square, so its very convenient. 29 September 2012
Rated 4.0 out of 5.0 by Three nights We arrived early and Ana worked to get us in our two rooms. Hotel is not in best area but the facility is above average. Staff was always available and helpfull. 24 September 2012
Rated 2.0 out of 5.0 by Do not recommend Terrible and dangerous location, and poorly trained housekeeping staff. Housekeeping would wake us up and knock on the door every morning at 8 am. The only time we asked for something (an extra towel) it took 45 minutes. Most importantly, the area is quite rundown and dangerous. As a Platinum member, I am extremely disappointed IHG even owns such a property. 12 September 2012
Rated 1.0 out of 5.0 by pathetic made booking online when arrived they did not honour the booking after many attempts to resolve issue still would not honour booking .would highly recommend to stay as far as possible away from them and holiday inn in general .competitors there have been no issues with and have travelled quite extensively never a problem elsewhere 10 September 2012
Rated 3.0 out of 5.0 by Labor weekend in SF I have to say the staff was really nice, and the lobby was beautiful, and gave me the impression, the room was going to be as nice as the lobby. Wrong. It was just an average room, and I received an upgrade! I can't imagine how a regular room would look like. The plastics cups were completely a turn off, and the AC going on and off all night, kept us awake. I tried to open the window, and turn off the AC , but the outside noise, kept us also awake. So, at the end, we could not sleep properly on those 3 nights. I think the room is overprice, but the location is very good. As a priority member since 1989, I was disappointed. I won't go back 09 September 2012
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