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Rated 4.3 out of 5 by 481 reviewers.
Rated 5.0 out of 5.0 by Great Value! I have stayed at this hotel several years for an annual conference. It continues to improve on all fronts. The rooms were recently redone, and now the new lobby is beautiful. Hallway and room to room noise transmission is minimal. The location is great. Note: 3pm check-in means 3pm check-in, not 2:59pm :-) 22 October 2014
Rated 5.0 out of 5.0 Great room and friendly staff ... and at a convenient location. Cable car was just around the corner. 21 October 2014
Rated 5.0 out of 5.0 by Unexpectedly great experience I wasn't sure what to expect, but I was delighted with my stay. Admittedly I was on the 23rd floor, but the room was very quiet with no hint of street noise. It was also spacious and comfortable. I was quite impressed with the professionalism and friendliness of the front desk and housekeeping staff. Good job! 20 October 2014
Rated 4.0 out of 5.0 by Hotel ok, als Rewards Club Gold Mitglied nicht zufrieden Über die unfreundliche und abweisende Behandlung als IHG-Rewards Club-Mitglied bin ich sehr enttäuscht. 18 October 2014
Rated 5.0 out of 5.0 by Wonderful stay! Once the staff discovered that it was my birthday, they went above and beyond to ensure that I had a wonderful time. 17 October 2014
Rated 5.0 out of 5.0 by I feel at home When I stay at the Holiday Inn I feel like I feel like Im coming home The reception is very friendly and I get the feeling they are really glad to see me. Its like seeing relatives. Its amazing.a very good feeling. I always love my room and the hotel in general. I love the new restaurant. The same feeling there very friendly and welcoming. I spread the word . I am very pleased. Holiday Inn has become my exclusive hotel in San Francisco. 16 October 2014
Rated 5.0 out of 5.0 by Great service and clean First time in San Francisco need hotel and googled came to select holiday inn and before parking my car was all ready given a smile by staff outside lobby. Once inside front desk person by the name Mike was professional and very helpful. Thank you for making my stay a very pleasant and happy one. Keep up the good job***** :) a plus is having right out side the stop to those famous San Francisco cable cars. 15 October 2014
Rated 4.0 out of 5.0 by Perfect location, nice friendly hotel We stayed here to spend time with friends coming in to SF from Europe. Location around the corner from cable car, direct access to China Town (with cable car), nice restaurants (non tourist) in area, swimmingpool for the kids, hotel room with great view (25th floor) over SF. Lobby of hotel is recently updated and public rooms bar/café/restaurant look nice and serve good quality food and drinks. 15 October 2014
Rated 5.0 out of 5.0 by A Good Stay This is a very busy hotel, yet the staff are helpful and professional. The views from the high, bay side floors are stunning and the location is at the end of the California tram route. Several good restaurants in the vicinity. 15 October 2014
Rated 5.0 out of 5.0 by Return visit to San Francisco My daughter and I were in the San Francisco area to attend a concert combined with a mini-vacation. We love the area and always stay at this hotel. The staff are friendly, the location is central to many tourist areas and the rooms are clean and comfortable. 14 October 2014
Rated 5.0 out of 5.0 by very nice...beds are comfortable....service great Very pricey....it is San Francisco! Don't need robes, internet, coffee etc. but is convenient with the shuttle to the medical center. Don't care for the deco....to modern. Will stay again because of the convenience. 14 October 2014
Rated 4.0 out of 5.0 by CPMC Patient Had to stay close to the hospital where I was having an overnight surgery stay and this was recommended by the hospital. Given a good rate because of my surgery and my boyfriend stayed the extra night while I slept at the hospital at the Davies campus of the California Pacific Medical Center. Very nice room. Parking was reasonable. Location was great and the shuttle service to and from the hotel and hospital came in very handy. Would recommend this to anyone who finds themselves in the same situation and need for a good, clean, hospitable, handy place to stay. 13 October 2014
Rated 4.0 out of 5.0 by SF sehr gut. guter Service, gute Auswahl an heimischen Bieren mit exzellenter Beratungsleistung. 12 October 2014
Rated 4.0 out of 5.0 by Hotel Building Work The building work detracted from the appearance of the hotel and restricted dining and lobby services 09 October 2014
Rated 4.0 out of 5.0 by This Holiday Inn Rocks! We had a major flood in our building and we had to find some where to stay for a few days. My first thought was the Holiday Inn on Van Ness. The hotel is newely renovated and the rooms are very nice. The Pool and the health club were nice and other bonuses included the myrid of food choices within walking distance. All in all a great stay! Recommended! 08 October 2014
Rated 4.0 out of 5.0 by Good location with parking Good location, comfortabe stay with parking. It is always pleasant to stay at Holiday Inn as an IHG member. Nice room with amazing views of San Francisco! Recommended! 07 October 2014
Rated 4.0 out of 5.0 by Great views Check in was quick and the room was ready when I arrived at about 2:00pm. Friendly and helpful staff. Convenient transportation. Views were great from the high floor room. 07 October 2014
Rated 5.0 out of 5.0 by Great Experience Decided to use HI San Francisco, after recommendation from my brother in law. Initial plans were for the following week and no accomodation was available due to Oracle Convention. Decided IH SFO was centrally located to the middle of the city, very close for Public Transport, Cable Cars/buses and shops. Unit very comfortable, and suitable for our requirements. Travel concierge very helpful, with good suggestions, directions. The staff in the eating area were wonderful. Helpful with a suggestion as we were taking an early pick up tour, and the breakfast area would not be open in time so we could have breakfast, and meet our day coach trip to Yosemite. Very glad to provide a good report on this IHG location. 07 October 2014
Rated 4.0 out of 5.0 by Staff and room The staff was very friendly and accommodating. The room was very clean and comfortable. 07 October 2014
Rated 2.0 out of 5.0 by Insanely Expensive Hotel Stay somewhere else - I will next time. This hotel could have installed much needed double pane windows in my 23rd floor room for the amount of money I spent for the 4 nights I stayed here. Very loud - almost needed ear plugs to finally get to sleep 07 October 2014
Rated 5.0 out of 5.0 by Best place to stay in San Francisco My Husband & I recently stayed at this hotel while visiting San Francisco and it was a wonderful experience. The staff was so welcoming and and the room & the hotel was so clean. We plan on going back next year and we will definitely stay here, we felt like friends! 07 October 2014
Rated 3.0 out of 5.0 by Customer Service Very poor response, Bad customer service. Management was not responsive enough, Lack of customer service. 04 October 2014
Rated 5.0 out of 5.0 by Excellent rooms and great staff! Room was wonderfully appointed -- seemed like a fairly recent upgrade, as all lighting and fixtures were very modern. Cleanliness (a major factor for me) was superb! A/C and heater both worked wonderfully. (Ran the A/C in the daytime, but got cold at nights and had the heat kick in.) The thermostat did all of the work in keeping a constant temp. Didn't bother with the restaurant. I did go down once, and waited for the attendant to notice me so I could inquire about dinner -- no luck. After a while, I gave up and headed to an outlying restaurant. 04 October 2014
Rated 4.0 out of 5.0 by Zimmer war gut Die Lobby war für die Massenabfertigung geeignet, was wohl nicht anders geht. Ausblick aus den oberen Stockwerken sehr schön. 03 October 2014
Rated 2.0 out of 5.0 by Poor Experience I have had very poor experience in this hotel. The hotel definitely does not provide value for money as the price of the hotel is very high but the condition of hotel rooms and location does not really justify the price. 03 October 2014
Rated 5.0 out of 5.0 by Good Job everybody Great stay, easy access to ALL, clean, heplful and happy 02 October 2014
Rated 5.0 out of 5.0 by Dr ADA The reason for my visit was to attend the Judicial Counsel meeting. My overall accommodations and stay in your property was excellent. I do hope that we will have another opportunity to stay at this property in the near future. i shared in the survey my comments and how the reception desk staff reached out to assist my needs during the time of desparation . i was in a hotel that lacked in the amenities and safety for my elderly parents as well as myself. On Sunday September 28th the staff assist me and reserved a room for my family. I felt very secure and safe with regards to my parent's staying in this property while I attended my meeting. Thank you for your professional courtesy and cooperation with regards to my request. Dr. ADA 01 October 2014
Rated 4.0 out of 5.0 by Nice room, shame about the coffee! We chose this hotel because it was easy to access as Van Ness Avenue is part of Highway 101. It is also right next door to the California Street cable car, which is quite exciting! We were very impressed with the friendly and helpful attitude of the hotel staff and there was no problem parking our rental car outside the lobby for a short while prior to me having to return it to the rental office. On the negative side, we thought our upgraded corner room would be quite spacious. It wasn't, although it was very comfortable and the view was great. The bathroom was a little cramped for a Holiday Inn and the shower could be a little more modern. The room had a coffee maker but unfortunately the coffee supplied was the most foul we have tasted! The restaurant had a cafeteria look too it and the dinner menu was very poor. We used other diners in the area. 30 September 2014
Rated 4.0 out of 5.0 by Good value Central location, clean hotel, good service. Very nice view from the upper floors. Decent breakfast, although variety could be improved. 29 September 2014
Rated 5.0 out of 5.0 by 3 Day vacation stay in San Francisco My wife and I began a 15 day fly drive holiday to California by first stopping at the Holiday Inn Golden Gateway. The staff were so helpful and kind and we were upgraded to a room very near the top of the hotel so the views of the city were spectacular. The room was spacious and very comfortable with good local restaurants nearby and easy travel by bus or cable car to Union Square. Would highly recommend the hotel and its staff who got our holiday off to a great start. Thank you 29 September 2014
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