Rated 4.3 out of 5 by 705
Rated 5.0 out of 5.0 by Margory Good location
The hotel was in a good location for seeing the city. The front of the hotel was under construction and they were working on the roof during our stay.
July 24, 2015
Rated 5.0 out of 5.0 by i802206 Great location and value for money!
This is a great hotel, lots of amenities like a great new restaurant and bar, pool and close proximity to everything San Francisco has to offer.
July 24, 2015
Rated 5.0 out of 5.0 by george jia 客房舒适度一流
July 24, 2015
Rated 5.0 out of 5.0 by Timborsm Great experience!
Friendly cooperative staff, nice clean room (a bit small) and an overall excellent experience!
July 23, 2015
Rated 3.0 out of 5.0 by Triggers41 Building work/prices
I have two issues with my stay here, one is the price - I know San Francisco is very exoensive but I found that the price dropped daily if I looked on th IHG website to get the best ptice I had to cancel and rebook my stay at least 3 times and keep looking to see if it had dropped further.
However my biggest complaint has to be the building work, we were told about this on arrival so had no choice than to stay in the hotel and be woken every morning by horrendous drilling. We were on vacation so were not in a hurry to get up and go out but had to leave the room at 9 as we could not hear ourselves talk.
I know that this work has to be done but you should have advised when I booked (3 times) and not when I checked in.
Also you need to make your people aware of the credit vouchers that you offer for the restaurant/bar as two out of the 3 times I used them the servers were not aware of what they were and one female server was quite rude when I used one and told me I could not use it for drinks.
Other than this the location is great and the rest of the staff very helpful. The housemaids were very cheery and friendly.
July 22, 2015
Rated 2.0 out of 5.0 by GJohn Not Able to Sleep as Air Conditioner would shut down every 20 min
While on business travel - its not the stars that I look in a hotel, but clean rooms, clean towels/ sheets & a good nights rest.
At the HI-GG, I had a clean room, clean towels/sheets, but not a good nights sleep. You might say two out of three ain't bad. But, to me a good nights sleep, gets me all refreshed for a busy next day.
Every day when I would come back I would find the AC turned off. So I would turn the AC ON and do my work in the room and it would stay nice and cool. I'd retire to bed and about an hour later I would wake up with the room hot. I would walk up to the thermostat and as I approached it, the AC would turn ON. It happened a couple times and then I realized that there is a motion sensor on the thermostat, which detected motion i.e.room occupied and turn on the AC.
When no motion is detected, 20 min later, the AC gets turned off. Unfortunately, when I am sleeping, I don't move, nor is motion detected until I get out of bed and go close to the thermostat. So,every 30 or 40 minutes, I had to get out of bed.
My room number was 2406, and being next to the elevator, when the AC worked, it blanked out the elevator motor sound.
Very Frustrating and Disappointing.
July 18, 2015
Rated 4.0 out of 5.0 by Tasakamo Located close to the downtown with splendid views from higher floors
Located close to the downtown with splendid views from higher floors
July 15, 2015
Rated 3.0 out of 5.0 by CMAPPLIN Chris the server in the Restaurant
We had breakfast in the restaurant - Chris served us breakfast every morning while we were there. He was such a delight and cheerful person and a pleasure to be around. What a way to start the day with his beautiful smile and Wonderful personality!! He was not only our server but he was so helpful with the questions I had that the not so friendly front staff, did not answer. Holiday Inn Gateway, should be proud of this man, he is a treasure and should be valued with your organization.
July 15, 2015