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Rated 4.3 out of 5 by 529 reviewers.
Rated 5.0 out of 5.0 by Clean room, great service Staff made me feel welcome the minute I walked thru the door. Room was, clean, comfortable and had everything I needed. I had a nine block commute to downtown financial district but the cable car, which was right next to the hotel, solved that minor inconvenience for me. I will definitely stay at this hotel next time I'm in San Francisco. 14 September 2014
Rated 5.0 out of 5.0 by great staff, perfect view I came in for the opening night of the SF Symphony. I wanted a place close to the event. My room was on the 17th floor. Great view and a very comfortable room. The tour desk man showed me the new Holiday Inn. He also helped me catch a cab. He was so nice. That's what I remember about this Holiday Inn. The Staff is great and helpful. 14 September 2014
Rated 5.0 out of 5.0 by Just me Very clean room great bath room beautiful window good service would Redmond this hotel good stay for vacation great location for public transportation . Coffee plus refrigarator plus safe what more could you ask for!!! 12 September 2014
Rated 3.0 out of 5.0 by Room problems Toilet bowl cracked. Air conditioner very noisy. View windows very dirty. 08 September 2014
Rated 4.0 out of 5.0 by Good Night Stay I stayed on a Wednesday night. The staff was great. Spent some time in the bar, Mary is fantastic. The room was great. There were many international guests so it was great to meet people from around the world 08 September 2014
Rated 4.0 out of 5.0 by Room Comfort The room was clean and spacious. The bed and pillows were comfortable, and the linen was clean. 07 September 2014
Rated 5.0 out of 5.0 by Great Staff Staff was very helpful and always ready to get things done quickly. Room service staff was also very good. 06 September 2014
Rated 4.0 out of 5.0 by Comfortable and close to Fisherman's Wharf Nice hotel, though I was a bit disappointed when I attempted to check in early where the person at the desk was not very friendly. Beyond that though the stay was pleasant for the remainder of the week. 02 September 2014
Rated 1.0 out of 5.0 by ooooo If your not giving points for this stay, like the 60 day stay in cleveland OH last year. Y be a member???? 01 September 2014
Rated 5.0 out of 5.0 by Great Service Excellent rooms and service was outstanding. Had a great visit. Only bad side was paying $40 for parking per day but it is San Francisco 01 September 2014
Rated 5.0 out of 5.0 by Great Place to Stay! From the moment I walked in, the staff were extremely courteous and helpful! It was recommended to me to visit a location farmer's market as well as the Japanese Cherry Blossom festival. The front desk agent gave me a map and walking directions to both places. Both of the recommended experiences were some of the best on the trip! My room was clean and quiet. I never visited to restaurant or bar, but they seemed to be a very popular place. Highly, highly recommend! 31 August 2014
Rated 5.0 out of 5.0 by Best concierge service All the concierges were extremely helpful and gave us great advice. Doug in particular went out of his way to be sure we enjoyed our vacation even after San Francisco. He gave us a great tip to visit Capitola! 29 August 2014
Rated 5.0 out of 5.0 by Great Location The hotel is located within walking distance of everything in San Francisco. If you are not a walker, the bus line/trolly is near the hotel as well. Friendly staff, newly lobby, restaurant and workout room 26 August 2014
Rated 5.0 out of 5.0 by The best Holiday Inn between the airport and the Golden Gate I've stayed in every San Francisco Holiday Inn and this one is now my favorite. The parking is convenient, the rooms are updated, the lobby is simple to navigate and the staff is very cheerful and friendly. 23 August 2014
Rated 5.0 out of 5.0 by Great location and view As a IHG Platinum member, got upgraded to a corner room with a beautiful, sweeping view of the city. Courteous staff upon check in and throughout entire stay. One minor issue was getting out of the parking garage after having paid for parking at the front desk. The provided card indicated an error every time I attempted to scan it, which was resolved by calling the front desk using the assistance button on the parking garage exit. This was a minor inconvenience. 21 August 2014
Rated 5.0 out of 5.0 by Fantastic experience - Great location! Definitely recommend the rooms with a view. Magnificent views, newly renovated, incredible location (within walking distance to great food and drink options) and great staff. Definitely would book again when visiting the SF Bay area! 20 August 2014
Rated 5.0 out of 5.0 by Excellent hotel Greatly enjoyed our stay and recommend it highly. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 20 August 2014
Rated 5.0 out of 5.0 by Excellent customer service and clean room Being an IHG club member, the front desk lady upgraded my room floor to 25 with a better view of SFO skyline. She also mentioned that the hotel is not fully occupied. I appreciated her customer service very much. The room was very clean. One thing that I didn't give an excellent score were the two-standard beds that gave me an uncomfortable sleep. Thought that they were queen-size beds. They would be more comfy to sleep. Overall, I will still go back to this hotel. 20 August 2014
Rated 4.0 out of 5.0 by business stay The room was very expensive for one night compared to other times I have stayed at this same hotel. Overall location is a big draw as it is across the street from my business office. 19 August 2014
Rated 5.0 out of 5.0 by Holiday Inn - Golden Gateway Much better than any other Holiday Inn's that I have stayed in. Great location, and great views. 18 August 2014
Rated 5.0 out of 5.0 by Angenehmer Aufenthalt in zentraler Lage Guter Gesamteindruck und freundliches Personal. Gutes Frühstücksbüffet. Parkmöglichkeit direkt imHotel Negativ: Der Frühstücksraum ist zu stark heruntergekühlt, selbst bei ohnehin schon niedrigen Außentemperaturen. Schallschutzfenster wären selbst in den oberen Stockwerken noch angemessen, da der Straßenlärm stark durchdringt. 18 August 2014
Rated 4.0 out of 5.0 by Convenient for business travel The staff are attentive and helpful. The convenience of on site dining, especially for breakfast is a plus, the pricing on the menu items is a little high. The fitness center has a decent variety of equipment, fairly standard at chain hotels. Overall, if you are looking for a good all around hotel for business travel this is a good choice. 14 August 2014
Rated 5.0 out of 5.0 by Awesome View! ALL the staff were exceptionally friendly and helpful. The amazing view from our room of the Bay, Ocean, AND City was STUNNING! 13 August 2014
Rated 5.0 out of 5.0 by Great views, many restaurants and bars nearby Great views of bay, Alcatraz, Golden Gate Bridge, and Marin from high floors, northwest facing rooms. Close to many restaurants and bars on the Polk side of Russian Hill. 13 August 2014
Rated 4.0 out of 5.0 by Central location - but service could be improved Located between the main tourist areas but not really close to any of them, although always easy to get a taxi and only about a $10 dollar ride from Fisherman's Wharf or Union Square. Our room was nice but a little on the small side. The breakfast was expensive and not great quality - both in limited choice and not great quality - but lots of nearby alternatives. Staff quality was mixed - breakfast waiters in particular could be quite surly. 12 August 2014
Rated 5.0 out of 5.0 by Comfortable bed and polite staff Comfortable bed and polite staff. Good for a business traveler as the room has a nice desk and good internet. 10 August 2014
Rated 5.0 out of 5.0 by wonderful experience for our granddaughters One of our granddaughters requested "a tall building with a view". That is exactly what we got, and loved. The service from the front desk to the cleaning staff was fabulous. Everyone was friendly, helpful and very accommodating. We hope to return some day. 10 August 2014
Rated 5.0 out of 5.0 by Friendly Team - Great Location Jimmy and Irene at the front desk were so helpful to us. Facility is in a great location with a bus to the wharf right down the block, as well there are lots of really good restaurants right around the block on Polk and the coffee shop across the street was great. Breakfast at the hotel was really tasty and I didn't need lunch that day due to the large quantity. Bar was very busy and had a fun crowd. 08 August 2014
Rated 3.0 out of 5.0 by Room, space, and front desk Our room was comfortable,clean, and quiet. The person who slept in the bed next to the wall, needed more room (levels, shelves) to put her things. If the person who slept next to the window used the foldout luggage holder, it would block the frig. The line at the front desk was long and slow. The cleaning staff were very friendly and helpful. The front desk staff, not so much. 06 August 2014
Rated 5.0 out of 5.0 by Great location This hotel is expensive, but after searching for other hotels in the location we wanted, this one was actually priced lower than any other I could find, so for San Francisco, it's a good price. I'm happy I found it, we were just a block from tons of restaurants on Polk Street, all within walking distance, which is important to me since parking is a bear in the city. We were just 2 blocks from The Regency, where we attended a concert. We completely enjoyed our stay, the staff was polite and helpful, the room was clean, air conditioner worked great, the bed was fabulous and we slept like babies, not waking up until 9:30! So comfy. 05 August 2014
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