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Rated 4.3 out of 5 by 906 reviewers.
Rated 5.0 out of 5.0 by Very comfortable and convenient Hotel I'll be back! The hotel is extremely welcoming and accommodating. I like the fact that I had to use my key card to use the elevator to go to my room. Great Security. April 27, 2016
Rated 5.0 out of 5.0 by Solid hotel! Great stay for my 1st time in SF. I felt safe and the room was very comfortable. Noise wasn't too much of an issue on the 20th floor, but you could hear doors opening and closing pretty loudly if you were awake. Only thing I wish they had was a microwave in the room! That would've given this place 10/10, but everything else definitely exceeded my expectations. I was lost/late at the farmer's market and couldn't make it back by check-out time, so I called and the staff were so nice in letting me check out late with barely any notice. April 26, 2016
Rated 2.0 out of 5.0 by Stay was STRANGE Stay was STRANGE. When we arrived the room was cleaned but someone had used the bed and left urine in the toilet. The manager called house keeping and they insisted we wait outside our room while they cleaned it. This made us late to our dinner reservations. The manager said for our inconvenience he would send something "special" to our room. We stayed two nights and received nothing. I'm not sure why the manager would say this and not follow through, as we did not ask for anything. The only good thing about this hotel is the view of San Francisco. April 26, 2016
Rated 5.0 out of 5.0 by Welcoming atmosphere We were in San Francisco for my spouse's medical appointments. Holiday Inn provided a convenient location, clean and restful room and a safe/secure stay. April 25, 2016
Rated 3.0 out of 5.0 by PRICEY, CROWDED, AND LOUD! This got off to a bad start with afive minute wait to get into garage while somebody parked their car at the gate and went inside. Then, when I got to the counter, it was a 20 minute wait in line to check-in with heavy bags. Elevators were slow and always crowded. Most had a musty odor about them -- probably from so many people coming and going. Parking was tricky and people took corners way too quick, nearly hitting me twice on my way from where my car was to the elevator vestibule to the lobby. Room on 22nd floor was small, beds stiff, water pressure almost non-existent for the toilet and shower. Was going to eat a late dinner on-site, but the high prices gave me pause. Found a better option just a block or two away for less money. Not enough electric plugs out in easy to reach places either. April 25, 2016
Rated 5.0 out of 5.0 by Great value Loved our room view and the pool area was very clean and empty when i went for a morning swim. April 25, 2016
Rated 5.0 out of 5.0 by Great Customer Service We had prepare for a package deal with a parking spot and hotel room with double beds. After planning our trip, we realized that we would not be needing the parking anymore, however we were unable to change it online. When we arrived and they asked us if we were parking a car and told them no, they took the parking off our account and we paid a lot less for our hotel room. The staff was incredibly helpful and very nice the entire time of our stay. April 11, 2016
Rated 5.0 out of 5.0 by Pleasant This was a wonderful place to stay. It was safe, clean, and close to everything in the city. April 10, 2016
  • 2016-05-02 T11:58:24.846-05:00
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