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Rated 3.8 out of 5 by 539 reviewers.
Rated 5.0 out of 5.0 by Beautiful Accomodations I remember this hotel all the way back to its Le Baron days. It has been wonderfully updated and is very modern and inviting. The front desk person, Juan, was marvelous. Highly recommend this hotel. November 26, 2015
Rated 4.0 out of 5.0 by stay The Hotel staff was friendly and the rooms were clean. The internet worked quite well. My only issue is with the area. It is quite run down and the exterior of the hotel did not feel safe November 25, 2015
Rated 1.0 out of 5.0 by Travin "N" Doesn't Respond to Guest's Concerns Numerous weeks ago, I submitted an issue regarding my recent stay at the IHG San Jose property. You were the night manager who refused to resolve (to my satisfaction) the issue that arose when my wife, my son and myself checked in and were presented with only two breakfast coupons. Needless to say, you were very polite but totally arrogant strutting around with your hands behind your back speaking to us in a condescending tone. I tried to engage you in resolving the issue by presenting our family with three breakfast coupons. However, you refused stating “It is due to policy”. Is it your policy or the IHG policy to totally infuriate a paying guest who has the option to select another hotel chain for their next stay? Yes Travis, you saved IHG one breakfast, but loss one future guest. All of this over one breakfast. Really Travis..... Yes, in the morning, we ate elsewhere. November 24, 2015
Rated 4.0 out of 5.0 by 浴室用水 浴室的水是硬水,使用上無法洗淨肥皂及沐浴乳,隔音欠佳,高樓層的網路不穩定 大廳明亮,有良好的門禁管理,房間整潔,設備齊全 飯店位置便利,臨近SJC且有接送巴士服務 November 19, 2015
Rated 1.0 out of 5.0 by Poor Breakfast is disgusting for a $38 for 2 people Coffee And Toast!!!!! Couldn't get more....poor quality food. Very Noisy... Moldy Unclean Bathrooms very dated for the pricing and fees More than Ample parking for the Pricey Charge. November 18, 2015
Rated 5.0 out of 5.0 by Great Hotel Great place to call home for a week. The staff is great and the Hotel by far is nice. I will in the future continue to book rooms at this chain of hotels in different cities. November 18, 2015
Rated 3.0 out of 5.0 by Tired property; Not in the best area Had I not used points, I would be dissatisfied. But it served our purpose. Long lines at front desk. In-set bathroom door would not stay closed. Hotel front doors loud. Hallways dim. Sketchy area. Traveling partner forgot to pack toothbrush, but no answer at front desk at 11am on a Sunday. Best redeeming quality is access to light rail and downtown. November 17, 2015
Rated 1.0 out of 5.0 by Go somewhere else My tub wouldn't drain, there was a hole in my ceiling, the AC leaked all over the floor, there was no light in my bathroom and none of it was fixed until the 4 day of my 5 day stay. And this was my second room... Please, find another hotel with a better rating, this one is not worth the money or time. November 17, 2015
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