Rated 2.8 out of 5 by 109
Rated 2.0 out of 5.0 by ltraveller Not what I expect from IHG
VERY basic - poor quality hotel with ageing decor & in need of a facelift.
Staff friendly, but a bit chaotic - short staffed at breakfast meant a chaotic experience.
Limited food on offer & tiny bar area.. Will avoid this Hotel in future.
27 October 2014
Rated 2.0 out of 5.0 by Matk1111 Antiquated WiFi
Old and tired location, with an old and archaic WiFi setup and policy. Basic connection very slow, and also limited to 200 MB total useage before it shuts off. Rubbish in this day and age.
Rooms basic and very tired. I'm a Priority Club Member and use the brand quite a lot, but will avoid this one for the future.
24 October 2014
Rated 2.0 out of 5.0 by get lost scum no lifts
no lifts and just somewhere to sleep overnight so nothing else mattered really
13 October 2014
Rated 2.0 out of 5.0 by GJB27 Problems
Noisy room on main road, too light with curtains not closing fully.
Shower was pathetic no pressure, just a trickle. Impossible to have decent wash.
Internet lasted less than 2 or 3 hours, before limit exceeded, just after a couple of programmes from BBC iplayer!
Am staying in Bedford area for 18 months and will defo be looking elsewhere!
12 October 2014
Rated 4.0 out of 5.0 by Isybel49 overnight stay and function
Staff were helpful and willing to accommodate us rather a large group of all ages. Function on the Saturday was lovely room ideal for what we wanted, and staff attentive. I shared a room with my elderly Mother, the room was big enough but there was not adequate bedding, both of us were cold there were no additional bedding in the room. The heater in the room did not work either. Other than that it was clean and beds comfortable. Breakfast was very busy restaurant not big enough and not set out well for staff to get around and replenish the buffet. Staff worked well under the circumstances and were very obliging and polite.
10 October 2014
Rated 1.0 out of 5.0 by inkbm Outward appearance deceives
I've been a Platinum member many years, stayed in many IHG hotels worldwide. I honestly think this is the worst ever. Awful hotel.
hotel seemed ideal - convenient location and exterior looked good when I glanced online, however the expected HInn standards did not apply. Room was in desperate need of overhaul. Bed was solid, floor tiles cracked in bathroom, extractor fan didn't work, shower primitive, Woken early with staff relaxing in smoking area outside our window (Avoid room #2!). you can also hear staff in the reception area next door through the paper thin wall!
Despite booking 2 adults and child in room, room only set up for a double. Staff tried (that was a saving grace, the staff tried!) to rectify, but I arrived at 10:30pm and it was all a bit flustered.
Breakfast looked awful, so I didn't try it.
Whole place felt dark, dingy and unwelcoming, pokey little reception area, even had to ask for the bar to be opened to get a drink.
I'm not in the habit of writing bad reviews for IHG hotels, this is an exception. Don't stay here! I won't be returning unless I hear it has had a complete refurb.
09 October 2014
Rated 3.0 out of 5.0 by Vanalan Bar and dining room issues
Having arrived at the hotel we were dealt with very efficiently at reception and given our room key cards. Our room was clean and well furnished. We decided to join our family in the small lounge bar and to order drinks, unfortunately we had to wait until the young lady finished checking in another party before she could attend to us at the bar. Eventually a young man arrived with his arms full of bottles and ice to replenish the bar shortages.
Sunday morning for breakfast was an absolute shambles. Being Sunday most guests arrive for breakfast between 8.30 and 9.00 only to find shortages of food, juice and dishes. We had to order our tea/coffee from a waiter, it took approximately 15 minutes to arrive and then about another 10 minutes for a cup to arrive. In the meantime the restaurant was full of guests waiting to be served, consequently all tables were taken and other late arrivals could not be seated.
09 October 2014
Rated 3.0 out of 5.0 by cydaman stay ruined by poor service at breakfast time.
Nice room although pillows rather baloon like leaving me with a stiff neck the next day.
Breakfast ruined by lack of service by some staff. Busy morning granted but tables not cleared when guests left and had to request this was done on arrival at restaurant. No room check done so could have had a free brekky if we had not paid in advance.
Requested berry tea (and a coffee) but waitress seemed lost and ignored our request and had to ask someone else 35 minutes later.
No clean plates or cutlery provided - had to ask.
Hot food containers not refilled leaving guests waiting for their food.
08 October 2014