Rated 2.7 out of 5 by 182
Rated 4.0 out of 5.0 by kjakl;jlkjl;j;l Convenient and friendly staff
The hotel room was comfortable and clean. The receptionist was friendly and helpful giving me details of local taxi companies and advice on booking it early. The bar was a bit small but we were served on our return quite late at night. The food in the breakfast room was on a self serve basis and a bit luc warm and I had to wait for parts of it.
October 7, 2015
Rated 1.0 out of 5.0 by Pmac78 Should not be an holiday inn hotel
Stayed at this hotel 3 times in a week. Amazed that this is part of ihg. Rooms very dated and don't work. 1 room the shower didn't work another the light in the bathroom didn't. Bathrooms not clean, hair from previous guest around taps. Other guest loitering outside reception in groups smoking and drinking canned beer till midnight. Will not be back.
October 4, 2015
Rated 1.0 out of 5.0 by angel face disappointing stay.
Sadly a very disappointing stay. I booked your hotel for me my husband and 4 other family members. Booking made April this year for 3 ground floor rooms (2 twin and one double) none of the rooms allocated were ground floor but after some discussion with receptionist Myself and another family member were given ground floor (not twin). Getting over this first hurdle was just the beginning,
*sink in bathroom of room 25 cracked, with a very long refill relating to toilet flush.
*cobwebs on ceiling above bed in room 25
*table for six booked in restaurant for Friday 25th Sept. Pre-dinner drinks disappointing (no Gin, very little other stock behind bar). Very little choice of wine in restaurant. service behind bar sporadic. drinks at bar served by chef.
* No staff wearing uniform. although staff polite seemed as though they had little training.
* In Restaurant,meal menu different from brochure in rooms; Standard of food more no than poor. Battered fish with no fish inside the batter;
Cracked and dirty cups in restaurant.
*Breakfast menu on display in restaurant very different from food being served. What was there was poor (burnt dried up bacon, only scrambled eggs; very small (family toaster being used at breakfast by all hotel guests so long wait time)
*Food on display only Luke warm. whilst dishes and utensils scolding hot with no cloths to hold the hot utensils.
* Overall opinion - I use the Holiday Inn Fareham for lunch with friends at least once a week and am a member of spirit gym. I felt very confident booking this hotel. To be so; so, disappointed on all points
*eagerly await your response as this, from my previous knowledge of Holiday Inns experience at Sandy was more than bad. I also let down the rest of my family who were happy I made the booking from my recommendation only to be as disappointed as me.
September 30, 2015
Rated 1.0 out of 5.0 by J555 Never Again !!
I wish I had read the reviews for your Hotel before I made my booking. I travel a lot but have never left a Hotel having the need to write a review until i stayed here.
I have just ready a comment from yourself s stating you operate as a Garden Court, meaning your standards and facilities may slightly differ to those of a Holiday inn or Express (that is an understatement) but the price you charge is on par with the others so your still paying the same for a very very poor standard.
I think my pictures taken from my stay well show you and others (which I guess you shall not show ) how disgusting my room was.
Having shown them to your housekeeper in the morning she just looked at me turned away and mumbled I shall speak with the cleaners !!
I have said so much already but not even started to mentioned everything else that was poor about the facilities and condition for the rest of the hotel
Never again ...............!
September 25, 2015
Rated 1.0 out of 5.0 by NMB1 Poor outdated hotel
Poorest hotel I have stayed in over 25 years of business travel. needs a complete overhaul.
September 23, 2015
Rated 1.0 out of 5.0 by Lola76 Not great
Not a great hotel - desperately needs updating and refreshing.
room smelt awful
no food choice on menu - all scrubbed out
September 22, 2015
Rated 3.0 out of 5.0 by Bunny0643 Could be better
No doubt the staff levels were intended to match the expected number of guests, which appeared to be low on a Friday evening. Was pleasantly welcomed and check in was efficient. Unfortunately the same cannot be said of the checkout. In spite of ringing the bell for attention, and waiting several minutes, no member of staff came to reception so I did not check out! However, as I had prepaid when online booking I was not unduly concerned about that.
On arrival we were told that breakfast would be served in the Conference Centre which is a short walk away over the car park. Having walked there, we were directed back to the Hotel restaurant by a member of staff who seemed a bit mystified as to why we were in the Conference Centre!!
Not the best of experiences but was OK; I did expect better from a branded hotel.
September 22, 2015
Rated 1.0 out of 5.0 by Harty74 Andrew
very poor hotel, noisy room due to the dual carriage way. Poor resturant facility , poor selection behind the bar. i felt very sorry for the staff as they were trying there best to work with a very poor hotel. i won't ben staying here again.
September 21, 2015