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Rated 2.8 out of 5 by 112 reviewers.
Rated 1.0 out of 5.0 by crossroads motel Not what I would expect from the holiday inn brand 19 July 2014
Rated 4.0 out of 5.0 by Pleasantly Surprised! I had read a lot of bad reviews about this hotel prior to my stay so was a little nervous, however I needn't ave been. The room wasn't scruffy, the staff weren't rude, the food wasn't tasteless and the bath and shower worked fine. Overall a very pleasant stay with no noise and a good rest 16 July 2014
Rated 1.0 out of 5.0 by Tired and shower did not work This is the third time I have stayed here and this last time only out of necessity. The hotel is tired, upon arrival the staff were mediocre in their welcome at best. The room was clean but thats all that can be said, there were tiles missing from around the lower wall, we were unable to shower as the £1.99 shower head connected to the tap did not have enough water pressure to operate it, when I spoke to the front of house staff (When I found them?????) I was told that we know there are issues we are slowly going thorough an upgrade, Surly this should be mentioned on check in or booking. All in all VERY disappointing! 14 July 2014
Rated 3.0 out of 5.0 by Not to the standard expected The hotel was ok for what we paid but not to the standard one would expect from a Holiday Inn, rooms clean, shower was poor with little water pressure. We decided to stay for evening meal which was a mistake. Food quality was average and waiter service was very poor. Fish described as homemade battered was definitely cheap frozen, the waitress when challenged said she saw the chef freshly batter it, being a polite person I didn't pursue it. The bar area had an ants nest and when pointed out to the bar attendant he said he would attend to it in the morning. The buffet breakfast had a poor choice but on the plus side cooked breakfast was to order and was of reasonable quality. 12 July 2014
Rated 1.0 out of 5.0 by Poor We stayed two nights. The staff did not seem to know how to make the beds, in the bathroom the surrounds around the basin were not cleaned, the mugs we left draining were not replaced on the tray. There were only two facial tissues left in the box, there was no spare toilet roll, the bathroom needed redecorating. The bed covers were dirty/stained. The restaurant was closed. The reception staff were not welcoming. I could go on. By far the worst Holiday Inn/Holiday Inn express we haved stayed in. 12 July 2014
Rated 2.0 out of 5.0 by In need of refurbishment Good points - the staff were friendly and the room was clean. Not so good - room had a small sofa that was v shaped. Dare not sit in it in case the thing wrapped itself around me. On arriving at the top of the stairs the heat was very noticeable and without air con the only thing to was open the window which let in a lot of road noise. A fan was provided but was so noisy that it had to be turned off at night in order to attempt sleep. I did however fare better than a colleague who was on the ground floor and room smelt damp and the road noise was even worse for them. Refurb and aircon would make this hotel much better. Could not recommend it until then 10 July 2014
Rated 1.0 out of 5.0 by unorganised This hotel is next to a busy noisy roundabout, always book a courtyard room at least you'll be less bothered about the noise of traffic, there is no aircon so you have to leave the windows open, The bar area is the size of a cloakroom, and no seating outside. The food was nice, but ordered Onion Rings .. which halfway thru my dinner I managed to ask where they were ... they'd forgotten about them and had run out ... they then went over the road to the local Coop to buy more Also you have to buy your WiFi from reception .. even McDonaids WiFi is free!!! 07 July 2014
Rated 2.0 out of 5.0 by poor service Would not recomend this for a wedding reception, my daughter had requested from the wedding plaaner her requirements but on the day some were left out. 05 July 2014
Rated 3.0 out of 5.0 by Great value great reception Good value for money hotel - you get what you pay for. I will always go back because the reception team are just so welcoming. Nothing is too much trouble and it all comes with a genuine smile - well done team Sandy 04 July 2014
Rated 1.0 out of 5.0 by Bad Overall Experience We booked this place to stay for a wedding, the service was terrible, never enough staff on. The staff that were there were doing 2 and 3 different jobs. So close to the dual carriageway that you could every single bit of traffic that went by. No lift to the second floor, so you had to drag your suitcases up the stairs, which is not easy if you are not able to do that. So all in all, I would not recommend this hotel to anyone. 02 July 2014
Rated 2.0 out of 5.0 by Holiday Inn Sandy This is a Holiday Inn in title only. This is a very poor example of the brand and the hotel is in need of a major make over. Decor appears to be from the 1970's and do not go expecting the normal upto date facilities available at most Holiday Inns. If you do stay here just view it as a functional base in which to sleep 23 June 2014
Rated 2.0 out of 5.0 by Poor Here's a list for you: Room not cleaned (at all, not nice after a long day out (see images)) Expensive Uncomfortable Ugly and dated Room smells of damp and old people Shower gel, contained no shower gel No cupboard doors Have to request iron etc. Understaffed Phones don't work Dirty There's probably more issues but I am not interested in writing any more. Just plain awful! 19 June 2014
Rated 5.0 out of 5.0 by GOOD VALUE This was a very enjoyable stay. We were greeted well and the room was great. Staff very nice 19 June 2014
Rated 3.0 out of 5.0 by Poor service & food Hotel is OK - service is poor, never seems to be enough staff in the restaurant and they all look so depressed. I ordered fish & chips and it took 50 mins to serve up and then the fish wasn't very nice. Room service was fine, just a sandwich and a coke. really need to look at staffing levels, customer relations, if the staff smiled and chatted it might create a better atmosphere. 16 June 2014
Rated 5.0 out of 5.0 by nice quiet surroundings and good service No complaints on service but the plated breakfast could use a change as it lacked varitiy 13 June 2014
Rated 1.0 out of 5.0 by Poor Service, Tired Facilities, Dirty Rooms, Damp smell This is the worst hotel I have stayed in . I moved rooms as the first was disgraceful. Shower was a mixer tap and trickled out. Staff looking at you whilst you are waiting to be served - walking past and ignoring you. Poor internet Rooms (59 especially) damp and sulphur smell - freezing as heating was broken. Breakfast - again waited to be seated - I timed one man who waited 10 mins to be seated. Staff just ignoring him This hotel is shocking and I have no idea how Holiday Inn put their name to this. 08 June 2014
Rated 3.0 out of 5.0 by Disappointing breakfast Very disappointed with breakfast on the Sunday am as self service and they ran out of sausages and also had to wait for more scrambled egg to be made and beans & hash browns to be topped up Bread also ran out and there was no offer of croissants, any fresh fruit or flavoured yoghurt which there had been on sat am We came to breakfast at 9.30 and was served until 10.30am 04 June 2014
Rated 1.0 out of 5.0 by Hopeless Shower I have to say this is not a good Holiday Inn to stay at. The staff do seem to try but the layout of the place just lets it down with no real bar area to speak of I ended up back in my room early evening watching TV. Then in the morning I tried to have a shower and there was so little hot water pressure it took me over 10 minutes to get the shower to the point that I did not get burned or frozen, with such a small dribble coming out of it that if you had medium/long hair you would struggle to get your shampoo out. I will not be staying at this hotel again. 03 June 2014
Rated 2.0 out of 5.0 by Below average I'm a frequent holiday inn customer, I seldom fill in customer reviews , but I must say ,holiday inn sandy ,wasn't up to scratch ,the rooms are in desperate need of an update , the double room that I'd booked was unavailable so I was stuck in a dirty pokey twin room , the quality of the breakfast could have been better,won't be back 18 May 2014
Rated 1.0 out of 5.0 by Very poor service and tired room I don't normally review the hotels I stay in but I feel I must for this hotel, I stay in a good number of Holiday Inn Group hotels and I've always been happy with the standard of rooms and the service from the staff. The A1 Sandy hotels room are very tired and need updating but my main issue with my stay was the waiting staff and the food. I order a Pizza which when it came was burnt all around the edge, I would have sent it back if I had been given the chance, the waiter dumped the food in front of me and walked off without saying a word. I ate what I could and left the burnt edge , when the waiter cleared my plate he never asked me if I'd been happy with the meal or if I wanted anything else. On checking out I wasn't asked if I'd been happy with my stay so I left with one thought and that's never to stay in this hotel again. 06 April 2014
Rated 3.0 out of 5.0 by Great Location Working in the vicinity the Garden Court Holiday Inn is located in a great spot & is easy to get too. The hotel is a little drab but it offers all the basic facilities to allow for a good nights sleep. Please note: Try to avoid room 14. A problem with the drains resulted in the most fowl smell which was not at all nice. 30 March 2014
Rated 3.0 out of 5.0 by Holiday Inn, Sandy, Bedfordshire The first impressions are of a hotel that BADLY needs renovation. Rotting window frames, old/cracked/damaged bathrooms, and the hallways are worn. The free wifi was so poor that in the end I used the data connection from my mobile phone to connect my laptop to the internet. However, (and this may be a coincidence) the price was half of what nearby Holiday Inns were charging. Milton Keynes were asking nearly £150 a night at the time of my February half-term visit. I understand that the nearby construction of the new Centre Parcs has made local hotels busy. The menu is a bit limited. It's more like a pub menu with pretentions of grandeur. However the food itself was very good. Unfortunately, the heater in the room had clearly been off for days. When I arrived the room was absolutely freezing and took a good six hours to warm up from the small electric wall mounted heater. As I said, the bathrooms have been patched up aplenty. They are obviously very old, and it's possible that there was more sealant around the sink than actual sink. Provision of bathroom accessories like shower gel, shampoo etc was not what I expected of a full Holiday Inn, it was more like Travelodge. The mattress on the bed was past its prime some years ago. It now felt like a bag of randomly arranged springs. The room was very clean though, and the cleaning staff absolutely lovely. Despite being very near to the A1, the room was reasonably quiet, and noise was not an issue. What it would be like in summer when the windows would need to be open is another matter. Perhaps the hotel could invest in air conditioning? In summary - it really needs some money spending on it. It is on the cusp of letting down the Holiday Inn brand. For the price, it was just about acceptable. 03 March 2014
Rated 2.0 out of 5.0 Adequate budget hotel that has a good cooked breakfast. Room was large enough and although a bit dated was clean and luckily not too noisy as it was facing car park rather than the A1. A fridge and flat screen TV was provided. bathroom OK but shower a bit naff. 23 February 2014
Rated 2.0 out of 5.0 by accommodation The evening food awful, staff excellent. Order breakfast in plenty of time and make sure waiter tells the chef. Not the usual Holiday Inn Standard but ideal for a sleep over. 10 February 2014
Rated 3.0 out of 5.0 by Pleasant Staff, Nice Food But Tired Rooms Stayed here on a couple of occasions. Staff are always pleasant, and the hotel is always quiet allowing for a relaxing evening. Food here is also pleasant, with a standard menu and a small specials board. While the rooms are clean and comfortable, they are in desperate need of updating. Also on this latest stay shower in my room didn't work, however this is something that house keeping resolved once reported. 09 February 2014
Rated 3.0 out of 5.0 by Terrible coffee The hotel is ideally located on the A1, has comfortable, if a little basic, rooms with minimal communal areas. The staff are incredibly friendly and service is excellent. Sadly, what really lets the hotel down is the poor quality breakfast and the practise of serving bad coffee, poured into a cafetiere. A blatant case of misrepresentation as the coffee is not brewed in the pot, but simply poured in. 08 February 2014
Rated 3.0 out of 5.0 by Tired hotel in need of renovation The staff were great, breakfast was good but the rooms are very tired,the shower was terrible, probably the worst I have ever had for many years, the bathroom is like something out of the 1980's. I would only stay here again if I had to it would not be our of choice that's for sure. 02 February 2014
Rated 1.0 out of 5.0 by Stuck in the eighties Do not stay in this hotel unless your desperate This hotel needs major refurbishment and is in very poor condition Hotel staff are rude and to top all had an outside light point in straight at my window, that even with the poorly fitting curtains closed it still felt like the middle of the day 26 January 2014
Rated 3.0 out of 5.0 by Average but nothing special Standard type of service. Staff follow a process but nothing special done or said to make me feel welcomed. But nothing was wrong. I had problems finding the hotel late at night in the rain then found i was looking out for the reknown green holiday inn sign which was instead a cream sign. Foolish me!. I was surprised by the basic breakfast expected more of a holiday inn express to a normal holiday inn where i can get a better selection and more to eat at breakfast. Most important meal of the day for me. Breakfast was presented in a basic way. 24 January 2014
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