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Rated 4.1 out of 5 by 228 reviewers.
Rated 2.0 out of 5.0 by Poor Customer Service and Staff The hotel itself was nice and had easy access to the beach. But the hotel staff was less than professional. My daughter fell on a step by the pool due to negligence in maintenance by hotel. Not one single hotel staff member came to help us even though they witnessed the fall. We had to call the front desk ourselves to try and get help to get her to the room. They had not wheelchair and provided us with a walker. The manager would not come down so we could fill out an incident report before taking her to the ER. She sprained her ankle very badly. The manager would not give us a copy of the report for our records. We were stuck in the room the rest of our stay. Not once did the manger ask if we were OK or if there was anything they could do. The maintenance fixed the step right away, while my daughter was still on the ground and we were trying to get her up. When we checked out we asked to speak to the manager and tried again to get a copy of the incident report. They refused. We called three times and left message for the manager to call us and no one has returned our call. They know they are at fault for the fall, they will not take responsibility and all we are asking for is the incident report so we can try to get her ER charges covered. I have never seen such an issue with the staff at any hotel like we did here,. Very disappointed. 20 July 2014
Rated 5.0 out of 5.0 by Worth the experince Older property But in great shape. Beach a short walk. Staff is great, I am a early riser. Night staff always offered me fresh coffee. Only issue was with the maid service. One call to the front desk cured the problem 12 July 2014
Rated 2.0 out of 5.0 by Did not post I did not post this place with a very high rating on the 9th and for some reason it was taken off . The staff was great but rooms and grounds did not meet what was expected for the cost. They have a lagoon on the premiss that is stagnant and and smells, the beach was not maintained and dirty, rooms had and odor and tub was rusty. I feel the facilities did not meet Holiday Inn standards or what I would expect from them. 12 July 2014
Rated 5.0 out of 5.0 by A nice property Being located directed on the Gulf of Mexico gives this a Caribbean isle feeling to this property. That combined with the excellent restaurant on the grounds makes for a wonderful vacation get a way. The rooms are dated, but are kept spotless. 10 July 2014
Rated 5.0 out of 5.0 by Not what you expect This should be a higher Rated Hotel. Everything was awesome. I cannot say enough about the Restraunt. What a treat for the palate. My wife and I keep saying is this Hotel Food. This is gourmet food at the finest. The presentation, Quality, and Staff were all amazing. My wife and I eat out a lot. We are also Home Chefs. This is one of the top ten restraunts we have eaten at. Did I say I really relaxed and had fun. I defiantly will return often. 09 July 2014
Rated 4.0 out of 5.0 by Long weekend getaway Enjoyed my stay. Room very clean and comfortable beds, though bathroom a bit small with no place to put bathing toiletries. Staff was helpful and friendly, although bar attendant ignored customers while engaging in long chats with other customers. Very nice grounds and beach. Good dining experience at restaurant Appreciated full TV programming. Would visit again. 09 July 2014
Rated 3.0 out of 5.0 by Facilities Need Updating We stayed for 2 nights and the stay was comfortable. However the facilities do look run down. The room we stayed in (246) had rust along the bottom of the tub and floor, the exhaust fan in the bathroom did not work. It was nice to have a dedicated beach and loungers for the guest. The staff was courteous and helpful (not many of those that interact with you at your room speak English - anyway they claim they do not). Do not expect to keep anything frozen in your room, the refrigerators are just that - refrigerators - there are no freezers in your room. The ice machines are in a different building and are outside, the one on the bottom floor did not work very well, had to go to the upstairs machine to get ice. Would not stay here again for the price charged. 08 July 2014
Rated 4.0 out of 5.0 by Housekeeping. I think the housekeeping could be better--they took our pool/beach towels and did not give us new ones. Also, they did not give us new shampoo on the 2nd day. Other than that, everything was excellent. 06 July 2014
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