Rated 4.4 out of 5 by 194
Rated 5.0 out of 5.0 163
Exception is the door of the bathroom BANGS the commode seat every time opening/closing. Also, the top of the seat wants to collapse when one is seated on the commode - disturbing the first time and frustrating thereafter. Without a Tshirt or pj top, that seat is very cold on the back when it hits and rests. Try it and you'll see what I mean...room 163.
05 March 2015
Rated 5.0 out of 5.0 by Vgalv33 front desk
Staff went out of their way to find the perfect guest room in relation to the reason for my stay.
03 March 2015
Rated 5.0 out of 5.0 by ED427 Great Hotel for the location.
I'm a Gold Member, this was my first stay at this Santa Ana location, Room 381. Overall, a very nice hotel centrally located within Orange County.
Likes: Lots of safe, well lighted parking. The entire staff in the facility was professional and courteous. It looks like the carpet may have been recently done, giving an upscale appearance. I'm a stickler for building insulation, and this older building had great insulation. The insulation provided noise comfort even though in proximity to an airport and freeway.
Dislikes: The room. This Holiday Inn had the old style heater/air conditioner, with the controls on the unit. It continuously cycled on/off preventing a good night's sleep, so I just shut it off at night. The mini-refrigerator hummed loudly, I had to unplug it and did not use it. The bed closest to the bathroom had a saggy mattress and should have been replaced long ago. Otherwise the room was OK.
In summary, I would recommend this Holiday Inn, but it could use a little work on the room ammenities.
28 February 2015
Rated 5.0 out of 5.0 by Explorer44 Super service
This Hotel just worked out perfect for me. My first time to CA and had my 7 year old son along for the trip. Shuttle service, distance from the airport, freeway, down town, beach... was great. The breakfast is well worth taking the time for and the staff are awesome. The room was perfect and I thought it might be loud from other posts but if it was I didn't notice. Parking was directly in front. The pool was great for my son also.
I will be returning with confidence to this hotel again, for sure.
26 February 2015
Rated 4.0 out of 5.0 by BULL****** BAD BEDS
WOULD NOT RECOMMEND A STAY HERE UNLESS THE BEDS ARE REPLACED
25 February 2015
Rated 5.0 out of 5.0 by Jason_GoCougs Great staff
I come to the area once per month on business and the staff here is excellent. They are friendly and very attentive.
23 February 2015
Rated 4.0 out of 5.0 by asa1736 Housekeeping
The room was very clean however the maid must have used an old sponge or towel to clean the bathtub and sink, or even the floors because it smelled bad. Like a dirty molded rag being re-used. They should try using febreeze or fabulouso with a clean rag. Other than that, it was a nice hotel.
The restaurant and bar should stay open
23 February 2015
Rated 5.0 out of 5.0 by Million Mile Traveler Platinum worthy
This is a very nice hotel - friendly and helpful staff, good location near John Wayne airport and other Orange County attractions. As a platinum member, I highly recommend this hotel.
22 February 2015