Rated 4.5 out of 5 by 329
Rated 4.0 out of 5.0 by RonMcG Clean rooms, comfortable bed and good service
The hotel is very convenient if in between long haul flights and can manage an overnight stay. The guest areas appear to be secure, the rooms are clean and comfortable and the breakfast was fine. The staff were friendly and attentive. I didn't get a chance to use any other facilities and if staying in Santiago longer, would probably have stayed in a more central hotel.
July 22, 2015
Rated 5.0 out of 5.0 by pat2356 Servicio excelente
El servicio del hotel es digno de destacar, siempre atentos a las necesidades que tuvimos, un cordial rato y muy atentos con mis hijos.
July 22, 2015
Rated 3.0 out of 5.0 by ver0 comfortable bed but below standard overall services
i booked this hotel in spite of the fact that it was more expensive than expected for an airport hotel. however, as it is within walking distance to the airport terminal and it is a 5 star hotel I accepted the high price.
apart from the location, the other good point is that the rooms are very quiet and the bed is very comfortable and relatively new. however, the bedroom facilities are poor, there is no minibar and not even a coffee or tea facility, there was only towels and shampoo for one, and a very small amount of it. internet was ok, i thought it was included in the price but maybe it was given to me free because of my IGH membership....which makes it even worse value. breakfast was ok but nothing special, luckily it was included in the price, after some negotiation when booking the room! i would have hated to have paid separately for it It needs to improve services badly, it certainly has the infrastructure of a 5 star hotel.
July 20, 2015