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Rated 4.4 out of 5 by 188 reviewers.
Rated 1.0 out of 5.0 by Absolutely Horrible Service This hotel had the worst service that I have ever encountered. They did not address my issues and actively lied about their problems and my room's availability. 15 October 2014
Rated 1.0 out of 5.0 by 3-star experience at 5-star price The rooms have only the barest service: there is no fridge, no minibar, no tea-making facilities, in fact there is not even any drinking water in the rooms. For a guest coming in with two cases on wheels the hotel offers several challenges: the front door opens outwards, then there is the security door to negotiate. Next the elevator doors: roll one case in, and the door closes. Then the room door: wheel in one case, and as the door closes because there is no way to hold it open, one has to open it again, and if one forgets to take the key outside, one is locked out. All the time no help from any staff. 10 October 2014
Rated 4.0 out of 5.0 by Buen Descanso cuando tienes problemas con los vuelos se descansa bien no se siente el ruido del aeropuerto, pero el Internet tiene serios problemas y no se puede navegar bien desde algunas habitaciones, tuve que moverme por toda la habitacion para encontrar una señal aceptable y al final no supe si fue la señal o que tiene muy poco ancho de banda, pero deje de usarlo a la hora de intentar. 08 October 2014
Rated 4.0 out of 5.0 by Excellent for business travel Very good hotel and facilities, good breakfast and comfort. 08 October 2014
Rated 5.0 out of 5.0 by Excellent Hotel to stay This is a perfect airport hotel. Right opposite the airport, we were greeted with friendly English speaking staff and when we asked for a late check out due to the time of our flight the following day, there were no problems. We were on the 3rd floor, apparently opened just last year, & a fantastic comfortable, roomy, well laid out room & bathroom. Free WiFi & safe, Although we didn't use the pool, we did check it out, & would have been nice, but decided to have a drink at the bar instead (loved the atmosphere downstairs), & then dinner in the dining room. We took the advise from the waiter on our meal & wine choice & were not disappointed. A superb meal! Slept well, surprisingly couldn't hear the planes.The breakfast the following morning was excellent. Would highly recommend people to stay there & break up any travel, like we did. 07 October 2014
Rated 5.0 out of 5.0 by Excellant Service and Location. Checked into the Holiday Inn and found the location right across the road from the Airport, great start already, checked in and found Elizabeth from reception took care of all my inquiries, my room had 2 Queen size beds very comfortable as were the pillows, the bathroom was very nice with the extra towels, had a great view of the airport, the Bar and Restaurant staff were great especially Angel, breakfast and dinner had excellent menue choices, very professional, all the usual amenities associated with a Hotel were easily accessible, I guess the most important feature was nearly all the staff spoke a little english which made it much easier to converse. 04 October 2014
Rated 4.0 out of 5.0 by Good service, very convenient Room was clean and comfortable. There was an ironing board. Considering that it is right on airport, very quiet and easy to black out. Restaurant breakfast was average. 04 October 2014
Rated 4.0 out of 5.0 by Good airport hotel. Great place to stay if you have business at or near the airport grounds. Nice lap pool, but the fitness room only has cardio equipment. 03 October 2014
Rated 5.0 out of 5.0 by Servicio Exelente He alojado en el hotel en 2 oportunidades y lo mejor de todo a mi parecer es la atención del personal del hotel, siempre respondieron bien a mis necesidades y de buena manera, las comidas son buenas y el check in y check out se realiza de manera rápida y eficiente. 29 September 2014
Rated 5.0 out of 5.0 by Great and easy experience The staff is very nice, very knowledgeable, ready to help. The restaurant is very good and the room are very comfortable. I didn't hear planes at all even though this hotel is just next to the airport terminal. The cleanliness of the whole establishment is outstanding. 26 September 2014
Rated 5.0 out of 5.0 by Convenient and excellent for transit Fantastic location, lovely staff and very clean and comfortable perfect for transit or overnight before an early flight! 24 September 2014
Rated 5.0 out of 5.0 by Nice location Very good hotel, nice location, good food and very convenient, just a few walks out of the airport gates 12 September 2014
Rated 5.0 out of 5.0 by Stopover stay The hotel and staff were absolutely amazing on our stay here. We were checking in after midnight during a stopover on our travels with a 5 month old and the staff were really quick and accommodating to allow us to get the baby to bed as soon as we could. They were really friendly and helpful the entire stay and it was just what we needed to recharge us for the last leg of our flight home. Definitely stay at this hotel if you need somewhere in Santiago to stay. 07 September 2014
Rated 5.0 out of 5.0 by comodidad y excelencia del personal Un htl comodo, con todo lo que uno necesita cuando va en un viaje de negocios o en mi caso que soy de provincia tb. lo utilizo para hacer conexiones al extranjero......en mi ultima estadia me gusto mucho la amabilidad del personal 05 September 2014
Rated 5.0 out of 5.0 by Great Service Friendly staff no problems in waiting in hotel for flights etc..... 03 September 2014
Rated 5.0 out of 5.0 by Excellent Hotel I was pleasantly surprised that the Holiday Inn Santiago - Airport Terminal Hotel was so quiet. I feared being near the airport it wouldn't be. The staff was friendly and accomodating. Excellent place for a business stay because of its location at the airport. Saved a double bag drag. Definitely consider staying here. 03 September 2014
Rated 4.0 out of 5.0 by experiencia un sólo cuestionamiento a la estadía la habitación estaba en el nivel 0 y no tenía vista, sólo a un patio de luz poco atractivo el resto excelente 02 September 2014
Rated 5.0 out of 5.0 by Gran servicio y cómoda habitación La habitación era grande y estaba impecable. El personal, atendió mis dudas de forma satisfactoria y eficiente. 01 September 2014
Rated 5.0 out of 5.0 by BEST OPTION AT SCL AIRPORT Despite being right in front of the terminal, the Holiday Inn at Santiago airport is quiet. serene, and relaxing. Beds and pillows are particularly comfortable; wifi is fast and reliable; and the overall ambience is classy. It is definitely the best option in the airport area! 31 August 2014
Rated 5.0 out of 5.0 by Great service As a passanger in transit it was great to be able to check in earlier. Staff very friendly and helpfull. 29 August 2014
Rated 5.0 out of 5.0 by Comodo, Calido y Silencioso Me hospedé de urgencia entre vuelos en el Hotel, mi estadía fue corta, pero logre descansar lo suficiente para recuperarme entre viajes. La atención en el lobby fue amable y dispuesta a dar soluciones. Definitivamente, si es necesario quedarme nuevamente en el aeropuerto de Santiago considerare hospedarme en el Holiday Inn. 19 August 2014
Rated 4.0 out of 5.0 by Servicio de alta calidad Me ha encantado el hotel, he podido disfrutar de una muy buena noche, mas aun ahora solo pasare allí ya que creo que mi seguridad, mis necesidades y mi tiempo se ve muy aprovechado con la sincronía que se provoca con la habitación y los servicios 17 August 2014
Rated 2.0 out of 5.0 by solo la comodidad de las camas no me gusto hay deficiencias para ser un hotel de la calidad alta que esta catalogado no hay relación de calidad y costo espere algo superior 15 August 2014
Rated 3.0 out of 5.0 by Soy un robot o una persona? Esto esta dirigido al persona de la recepción, la atención fue fría he impersonal. 11 August 2014
Rated 5.0 out of 5.0 by Excelente Servicio Al ingreso hay una muy buena atención, las habitaciones y la cama son cómodas con un nivel de silencio en la habitación que facilita el descanso. El personal del Hotel es muy preocupado y atento. El restaurant es bueno y la atención también. Sin duda es un Hotel que vale la pena conocerlo y disfrutarlo. 09 August 2014
Rated 5.0 out of 5.0 by Excelente estadía Los servicios fueron excelentes en su totalidad. Personal, alimentos, habitación. Recomiendo este hotel. 07 August 2014
Rated 5.0 out of 5.0 by Muy buen servicio y amabilidad. Cama muy comoda. Me parece que es un Hotel muy bueno y sobre todo muy bien ubicado para pasajeros que se encuentran de transito por Santigo. 07 August 2014
Rated 5.0 out of 5.0 by buena atencion y servicio buen hotel, muy buen servicio de personal. Perfecta utilidad para combinar vuelos. Habitaciones comodas pero deben mejorar la grilla de canales ofrecidos. Precio acorde a la calidad del hotel. Buenos servicios complementarios como gimnasio y pileta. Posibilidad de hacer transfer en 30 miniutos a la ciudad de Santiago. 31 July 2014
Rated 5.0 out of 5.0 by Servicio Adecuando Muy buena atencion por el personal comodo para dormir y lado de aerpuerto 30 July 2014
Rated 5.0 out of 5.0 by Made my bad time great! I arrived in such a bad mood having missed my connecting flight and bieng forced to spend the night in SCL. However, the friendliness of the staff made my mood turn right around!. The hotel is super clean and the rooms very comfortable. The bathrooms are huge and the rainfall shower will melt all the stress away. I also enjoyed the excellent dinner and breakfast in the hotel. One of the best Holidays Inn I have stayed in. 29 July 2014
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