Rated 4.4 out of 5 by 140
Rated 5.0 out of 5.0 by Mary Anne Staff were exceptionally helpful
As I told the women at the check in counter, one often approaches a hotel check in tired and without patience, and generally the situation does not improve. I have to say that every time I needed help at the desk, the staff went out of their way to solve problems and provide answers. I left the desk each time in a better mood than when I arrived. This was especially appreciated.
27 March 2014
Rated 5.0 out of 5.0 by Haggy17 Front Desk
The people at the front desk was very helpful when we arrived a day early and found us a hotel
26 March 2014
Rated 4.0 out of 5.0 by abecerra Bien pero faltan servicios para relajación
En general un buen hotel para una estancia corta (máximo 2 noches)
25 March 2014
Rated 5.0 out of 5.0 by Carlos64 Lindera al aeropuerto y no se escuchan ruidos!!!
Hotel de gran comodidad para acceso desde aeropuerto, y también comodidad en sus habitaciones, servicios. Muy cordial el trato a pasajeros. Se está muy a gusto. Volveré sin lugar a dudas.
25 March 2014
Rated 5.0 out of 5.0 by Rainp1 Very Pleasant Hotel
My whole stay at the hotel was very pleasant and I found the hotel room was light and airy, and was well equipped and comfortable. The whole ambience at the hotel was really of a high quality, and will definitely recommend the property to anyone visiting the area
24 March 2014
Rated 4.0 out of 5.0 by Frantisek Error-Horror en la reserva
Mi reserva por internet fue un error ya que creí que el precio indicado era por las 2 habitaciones que ocuparíamos y no por una sola, al intentar cancelar la reserva (a los 15 minutos de haberla realizado) no se me permitía salvo con penalización de pagar una noche aun a pesar de expresar a la telefonista el motivo del error.
Al llegar al hotel tampoco había un responsable con capacidad de gestionar la situación y ante la posibilidad de no ser reembolsado nos tuvimos que quedar.
Afortunadamente la comprensiva recepcionista nos compensó incluyéndonos el desayuno en la misma tarifa (un detalle).
Aun así me pareció un precio demasiado excesivo.
Comentar que en la zona de piscina no había un lugar adecuado para cambiarse y guardar la ropa (deberían corregir eso
22 March 2014
Rated 5.0 out of 5.0 by muon Excellent ambiance and location though a bit pricey
Proximity to the airport is one of its greatest pluses, but my wife and I really liked the amenities, the ambiance.
The rooms are great, and the people are very helpful. I think it is a tad bit pricey for a nights stay but beats having to catch a cab and worrying about traffic etc. if you have an early morning flight out of Santiago airport.
I wish they had a complementary shuttle to the center of the city.
21 March 2014
Rated 4.0 out of 5.0 by businessTraveler32 Excelente habitación
La habitación es un espectáculo: amplia, cómoda y muy limpia. A pesar de estar al lado del aeropuerto, no se escucha ningún ruido durante la noche.
El desayuno es razonable, aunque me hubiese gustado tener más opciones. El personal, muy amable y atento.
El servicio de comida a la habitación es muy variado, pero también muy lento. Hubo una noche en la que no me pudieron atender y las veces que logré que me atendieran el pedido tardó más de media hora. Aún así, la comida es muy buena y tienen muchos platos variados.
Por otra parte, el servicio de internet deja mucho que desear: es poco confiable y presenta muchas interrupciones, aún conectándose directamente con el cable de red que está disponible en la habitación.
20 March 2014
Rated 5.0 out of 5.0 by Anita87 Everything you'd want in an airport hotel
We spent two separate nights here before early morning flights out. Each time we had a great stay. The front desk efficiently checked us in, before the official check in time, we had a great lunch in the restaurant, enjoyed the pool, and then spent the evening in the lounge, making use of the desktop computers. The beds were comfortable, the room well-insulated from sounds, and the bathroom was well laid out. The next morning, it was a two minute walk across the street to the international terminal. No complaints!
18 March 2014
Rated 4.0 out of 5.0 by Mario45 Nice hotel
Nice hotel, the room was really good but I didn't like that check out is at 10am. Free internet
17 March 2014
Rated 5.0 out of 5.0 by CHARLIE3334 excellent service wonderful location
one of the best airport hotels in the world, clean quiet right across from airport terminal, modern rooms and helpful friendly staff
16 March 2014
Rated 4.0 out of 5.0 by Arles excelente ubicación
excelente por la ubicación para descansar entre conexiones. perfecto para una familia con confort y buen gusto.
13 March 2014
Rated 4.0 out of 5.0 by Jeneve Good for overnight stay.
We stayed one night, as we had a flight next day. The hotel is literally across the road from the airport, but we experienced no aircraft noise,
The room was comfortable and basic. Bed very comfortable.
Staff at reception very polite and helpful.
One of the bar staff was very off hand and condescending, so luckily only had to deal with him once.
Breakfast very good.
Tried to get my emails, which I needed help to log on with, but then even the reception staff, with 2 other hotel guests were unable to log out.This, the staff said was always a problem.
We eventually had to turn the computer off then on again to cancel out.
12 March 2014
Rated 5.0 out of 5.0 by rapido cama comoda, buen desayuno
solo falta mejorar el internet y la recespcion, un poco mas fluida
11 March 2014
Rated 3.0 out of 5.0 Recent visit to Holiday Inn Airport March 05, 2014
This Hotel is modern, nice and staff is very friendly.
It has proper facilities and is very conveniently located at the Airport, within walking distance to terminals.
However, it is highly overpriced and lacks a proper Internet service, which is vital for those that travel on business.
Unless the points above are solved, I wouldn't recommend, as I feel the value for money is rather low.
10 March 2014
Rated 5.0 out of 5.0 by hos54 Excelente hotel, poco divertimento
El servicio de TV del hotel es francamente pobre: pocos canales y no mucha variedad. Un hotel de esas características debería proveer un servicio de Dtv con canales de películas y deportes.
09 March 2014
Rated 5.0 out of 5.0 by Maroonone Great loacation and hotel
Stayed one night between flights and the rooms, bar and restaurant are all great. Staff were efficient and the location 50m from the International Terminal at SCL is superb. Only slight downside is small plastic cups in bathroom and small cardboard cups for coffee. Most HI have glasses and coffee mugs.
Highly recommended for airport stopovers. Make sure to book in advance as it was full on a midweek night.
08 March 2014
Rated 5.0 out of 5.0 by 1stSavvytraveler Beyond reproach
Free wifi (very very important) nice bar, reasonable room rates, very nice restaurant, Holiday Inn member recognition, extremely pleasant front office staff, low noise impact (even tho across the walkway from the airport) nicely appointed rooms. All of the above are important, but being across a walkway from the airport is PRICELESS, Would highly recommend.
04 March 2014
Rated 5.0 out of 5.0 by frank86 muy buen hotel
buena ubicacion e instalaciones. La conexion a internet era rapida y disponible en cualquier parte del hotel. Piscina climatizada
03 March 2014
Rated 5.0 out of 5.0 by Duncan136 Overnight transit
We were over nighting at the Airport for a continuation of our flight to Buenos Aires. We thoroughly enjoyed our stay and the absolute convenience of the Holiday Inn.
02 March 2014
Rated 5.0 out of 5.0 by JS.. Fantastic location for layover
Couldn't be easier to get to: collect your bags and walk across from the terminal. Hotel is within the airport property. Accommodating, helpful, kind staff. Bus to city center is comfortable, clean, convenient. Airport is 20-30 minutes from city center.
01 March 2014
Rated 5.0 out of 5.0 Excellent Service
Hotel staff was friendly and performed a very high quality customer service, exceeded expectations. Room was very comfortable and clean. Hotel location is supreme. Food was delicious, excellent service and served within a very reasonable time, providing a very nice eating experience. I did not have time to use the pool, gym or spa but really good to know the hotel offers these facilities. I definitely recommend this property, great value for money.
27 February 2014
Rated 5.0 out of 5.0 by James III Just finished a new renovation
I have stayed at HI Santiago several times. This time was the best as they have added another 100+ new rooms. The staff at the hotel is very helpful. Front desk and restaurant wait staff could not have done a better job. Right at the airport!
This property must have a great management team to consistently provide this level of service.
26 February 2014
Rated 5.0 out of 5.0 by comcox Sleek and convenient
Having been dropped off at the Santiago Airport among 7 full bus loads of Holland America cruise passengers with piles of luggage, I am so glad I had elected to spend a restful night here rather than face the horrendous airline check-in lines in the terminal that evening. Located directly across the drive from the international arrivals area, the hotel could not be more convenient for passengers. The check-in process was smooth and fast. When I turned around for my bags, I discovered the bellman had already transferred them to his cart and had taken my luggage trolley away--very slick.
My room was extremely clean and comfortable and I heard no noise at all the rest of the night. My only wish would have been to have an English-language news station on the television; there was none.
For dinner I walked over to the airport to the 24-hour Gatsby's café located above the international check-in area. There was also a convenience store on the main level for purchasing snacks and water. I had breakfast in the hotel which offers a fairly simple buffet arrangement.
My departure was again flawless. I rang from my room for a bellman who brought my luggage down and transfer it to an airport baggage trolley for me. Check-out took a minute--really. Then a quick walk across the drive and up one-level to check-in (much saner in the mornings) and I was on my way home.
The hotel rates are high, but I was fortunate to have Intercontinental member points to cover my stay. Still it's a matter of what price you put on convenience.
24 February 2014
Rated 4.0 out of 5.0 by WM573 Very convenient to airport
It's fantastic to be able to walk across the road from the hotel. Rooms are clean and spacious. Public areas are pleasant. Terrific for a transit stop between flights.
One very strange feature. Rooms come with a good drip coffee maker but just one tiny sachet of coffee-- even if there are two people in the room. Why be so stingy?
23 February 2014
Rated 4.0 out of 5.0 by Pokes84 Very Nice and affordable airport hotel
What a beautiful room and amenities for the price. I have stayed here each year when I visit Santiago and have never been disappointed. On my most recent stay I struggled with the attentiveness of the wait staff at the lounge, once it was brought up as an issue, they immediately started taking care of us.
21 February 2014
Rated 5.0 out of 5.0 by cruise100 Santiago Airport Holiday Inn
Wonderful room, very contemporary and comfortable. Roomy bath with up to date fixtures, including rainfall shower.
19 February 2014
Rated 5.0 out of 5.0 by RDG512 Excelente opción para una corta estadía de negocios
Viaje al interior de Chile, pero decidi alquilar un auto en el aeropuerto de Santiago. Al llegar y al regresar, me aloje en el HI del aeropuerto. Excelente decision… no es barato, pero las habitaciones y los servicios son muy buenos. Debo destacar la atención y la calidad de las bebidas y comidas en el bar-restaurant; excelente. Si tengo que viajar a Santiago me alojare nuevamente en el HI y no dudo en recomendarlo...
17 February 2014
Rated 4.0 out of 5.0 by tanktop Good hotel, conveniently located
Is this not the most conveniently located hotel for the airport ever? It is litterally 100 metres from the arrivals entrance. No need for a transfer bus!
The decor is pleasant. The furnishings comfortable. The room bathrooms are spacious. The staff are unfailingly courteous.
The one negative is the restaurant: both for dinner and breakfast vacated tables left dirty. And certainly for dinner slow service.
Nonetheless, I'll use the hotel again.
16 February 2014
Rated 5.0 out of 5.0 by dd29 Great Location
This is an excellent hotel for the traveler making a quick connection. Wonderful location literally steps away from the arrivals carousels. The staff were polite and helpful. The room was quiet, clean and cool. It was a welcome respite after a long day's travel.
10 February 2014