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Rated 4.4 out of 5 by 74 reviewers.
Rated 5.0 out of 5.0 by Excelente servicio Es un hotel muy cogedor ubicado en el centro de la ciudad y el servicio es excelente. Su personal es super atento. 27 June 2014
Rated 4.0 out of 5.0 by Confortable bed, clean and excelent bathroom Excelent location. Greta room with a clean bathroom and confortable shower. Breakfast excelent. 24 June 2014
Rated 5.0 out of 5.0 by me senti como en casa el personal del hotel muy amigable, y cordial, el diseño del hotel muy contemporaneo y elegante, la habitacion estuvo muy acojedora con una tremenda vista...... el sauna estaba incluido, y pasamos un buen momento en la terraza del hotel en el techo. 23 June 2014
Rated 5.0 out of 5.0 by Great breakfast The breakfast was a very nice selection of hot and cold choices. 23 June 2014
Rated 5.0 out of 5.0 by Extraordinary staff, location and service The hotel has an excelent location. You reach the most important areas in Santo Domingo within 10-15 minutes if no traffic jams. There are also plenty of good restaurants in the neighborhoods and a real Dominican "Colmado" closed to the hotel where you can enjoy a cold local "President" beer. The staff at the hotel really makes me feel at home everytime I stay there. This is one of the main reasons why I always choose the Holyday Inn hotel. Service is very good and whatever you might need, they do everything to always please the customer. 19 June 2014
Rated 5.0 out of 5.0 by Todo bien En particular la atención del personal en Recepción. Amables, eficaces y eficientes. Muchas gracias 09 June 2014
Rated 5.0 out of 5.0 by Great service and excellent location This hotel far exceeded my expectations as the last time I stayed at a holiday inn it was not nearly this nice. 09 June 2014
Rated 5.0 out of 5.0 by Second time in Holiday Inn Sto Domingo Very nice place to stay and very well located. The restaurant is excellent and the staff and the service were really kind! Keep it up! 08 June 2014
Rated 4.0 out of 5.0 by Confortable room, good bed, friendly staff On the positive side I am happy with the hotel as shown by my several stays in the last 9 months. It is well located, the rooms are comfortable, the majority of the staff is very friendly and it represents good value for money. On the improvement side here are two observations from my last stay (April 28 - May 31): 1) nobody told me when I registered that by being in a suite I could use the Coffee and Wine Bar in the 8th floor. By chance I found out I was allowed....Moreover I had asked in the front desk if there was someplace where my colleagues and I could meet to discuss work issues (all of my colleagues also guests at the hotel) and was told I could use a meeting room if I paid $5000 for a day use. 2) My colleagues and I felt the quality of the food has deteriorated. We had two clear cases where the food was basically not edible and one case where I asked for an item and what they brought had different ingredients. 04 June 2014
Rated 5.0 out of 5.0 by Very comfortable and secure location Love location and service. Would like to see more variety on menu in restaurant and maybe daily specials. 03 June 2014
Rated 4.0 out of 5.0 by Alojamiento por 16 noches La gente siempre te recibe con atención, te sientes como en casa. 02 June 2014
Rated 5.0 out of 5.0 by Buen Fin de Semana Holliday Inn Sto. Domingo se ha convertido en nuestro lugar de descanso, su ubicacion es privilegiada ya que se encuentran con facilidad servicios, restaurantes, centros comerciales, etc. El Staff siempre nos recibe con una sonrisa y esta dispuesto a ayudar, el renococimiento es fundamental siempre he sido llamado por mi nombre y reconocido en luegho de varias estadias. 19 May 2014
Rated 3.0 out of 5.0 by Fair to good business stay With past experience from the same brand in other cities, will give an overall rate of fair to good. 29 April 2014
Rated 3.0 out of 5.0 by terrible food for such a great staff It is crucial to improve the food quality and time it takes to serve. Since the day you opened the food quality has been an issue. I don't think I will stay at the hotel again until I hear the food quality has improved. 13 April 2014
Rated 5.0 out of 5.0 by Excellent room, average gym, confusing bill Excellent room and comfortable bed. Pillows have a label indicating either firm or soft, but in practice no difference at all (too soft indeed). Insufficient equipments at gym, and one of the two treadmills was unavailable. While checking out, too confusing bill, might be a problem for business travellers who need to report expenses clearly. Very well located in one of the best regions in Santo Domingo. Overall experience however was quite nice! 25 March 2014
Rated 5.0 out of 5.0 by Very attentive and friendly staff I've stayed here twice now and everything is always very comfortable and the staff friendly and attentive. They truly make me feel at home. 07 March 2014
Rated 3.0 out of 5.0 by Good business hotel, hotel bill unclear Perfect hotel to stay for business. During check-out we spend a lot of time trying to understand our hotel bill. The bill consist of a lot of lines and then it's hard to understand the total price per night in line with the price. Minor detail, so that's probably a good thing in overall, but irritatating when you have to go to the airport in a hurry. 03 March 2014
Rated 4.0 out of 5.0 by Nice staff but some room can be noisy Good stay overall, breakfast is good, pool has a nice view on the city but pool is very small. But the first room i had was so noisy that i had to ask for a new one. Staff nicely & quickly found a new room for me this room was much better (higher floor). 25 February 2014
Rated 3.0 out of 5.0 by Bedroom OK but restaurant quality low In general de hotel is very good. Service and the restaurant was very slow. I went for dinner and after waiting for almost an hour I decided to leave before the food arrived. Menu selection is not wide enough--and the menu had not changed in almost one year. Breakfast selection was not good. 07 February 2014
Rated 5.0 out of 5.0 by Pampered for three days I have stayed at Holiday Inn Santo Domingo many times, but this one was quite different. I was supposed to arrive on Wednesday morning, but I was staying at another hotel in Boca Chica where I got sick and had to leave a day earlier. I went to a private hospital where they fixed my problem and since I was not going to return to Boca Chica for the doctors had prescribed full rest, I talked to Holiday Inn to arrive a day before I was expected. Fortunately they had rooms for that night and allowed me to arrive on tuesday. Since they were aware of my health problem, they upgraded me, prepared some special food to care of the doctor's indications, and from that day until I left, three nights after, all the staff of the hotel would inquire about my health every time they saw me. I really feel that all the care from the staff helped me to feel better every hour. I am really grateful for that experience. Thank you! 27 January 2014
Rated 4.0 out of 5.0 by Great service bad facilities hours All the employees are kind and friendly. My only concern is the facilities hours. No bar service after 11pm and the lounge ( the one you have to pay extra to use it) closes at 10 pm. This is very inconvenient if you are on business travel and need some space to meet with clients after dinner. Another detail is one of the treadmill at the gym has been damaged for more than 6 month. With this fixed, this hotel is the best in Santo Domingo for business travel. 25 January 2014
Rated 5.0 out of 5.0 by Very nice hotel Modern decor, friendly staff and maintenancet crew 19 January 2014
Rated 5.0 out of 5.0 Holiday Inn Santo Domingo Located in the best area of Santo Domingo. Good for shopping and local restaurants. Very clean and spacious room. Excellent pool and gym & sauna located on the roof area. Staff were excellent & very helpful. I have stayed at other hotels in Santo Domingo and I consider this the best hotel I have stayed with great value for money. 19 January 2014
Rated 5.0 out of 5.0 by great location and very comfortable room Although a bit pricier than what would have thought, I enjoyed my one night stay very much. 03 January 2014
Rated 4.0 out of 5.0 by Highly recommended... The staff service is excellent, this goes for all, from customer services, telephone operator, front desk (especially Laura and FD Manager Carla), restaurant staff. I absolutely recommend this hotel... looking forward to come back soon. Tips: request a room without connecting door. 23 December 2013
Rated 4.0 out of 5.0 by Friendly staff Everyone from the bell boys, front desk and restaurant are very friendly and courteous. The gym needs to be updated as some machines are frequently out of service. Bar service closes too early (11:00 p.m. ) which is inconvenient for business meetings and cusotmer entertainment. 16 December 2013
Rated 5.0 out of 5.0 by The Best Hotel in Sto. Domingo The Best Experience... This woill be my Hotel during my visits in Dominican Republic 16 December 2013
Rated 5.0 out of 5.0 by My second home During 2013 I stayed on this hotel almost once a month and the experience is always great. Location, quality of room, modern facilities are a plus because the greatest thing about this hotel is the staff. Every single individual are courteous and proactive making me fell like in home, special thanks to my friend Michael. 13 December 2013
Rated 5.0 out of 5.0 by Wonderful I was just a wonderful experience. I must highlight the amazing staff and the excellent food. I won't hesitate if I have future oportunities to go to Santo Domingo. 04 December 2013
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