Rated 4.3 out of 5 by 48
Rated 4.0 out of 5.0 by MyFLA Great Staff & Hotel Quality - Horrible & Rude Security
During my most recent visit to Santo Domingo I rented a large suite with two queen beds for myself and a friend from NYC. Most of the stay was enjoyable and the vast majority of hotel staff interaction was very positive, however there were a number of instances which occurred with the hotel security staff that were totally unacceptable.
We have 3 local friends in Santo Domingo who were joining us on outings and showing us around, etc, all native to the DR and each registered and paid for as required by hotel policy. Most of the time my friends went home to their own houses, but certainly visited frequently after a night out and at time stayed the evening. I am US/Caucasian, my friend is US/Dominican with the NYC Police Department, and my other 3 friends Native Dominicans.
On multiple occasions security asked for the ID’s of each my guests and even came into our room asking for identification. The first time this occurred we were a little annoyed and spoke to the security manager in charge asking that he remember our faces so that this didn’t occur again. This occurred multiple times and even entered our room in an aggressive accusatory tone. He had the papers in his hand showing that each of my guests was properly registered and all appropriate fees paid for.
I subsequently sought out the hotel / reception manager who apologized but could offer no explanation for the behavior of his security staff. .
I understand and support the need to control the security and am sensitive to the economic environment that can create risks for your hotel guests. What I object to is the manner in which these controls were execute, and the fact we were singled out. None of the all-caucasian or all-Spaniard groups of visitors were addressed in this manner, only ours and I believe because of the mixed nature. The proper way to have addressed any concern was to politely pull me aside instead of embarrassing me and my friends. I some level of respect when traveling at this hotel or any other and I didn’t receive it here – which is very disappointing since this was one of the nicest Holiday Inn’s I’ve stayed in.
10 April 2013
Rated 5.0 out of 5.0 by Danny27 Great Service
I visit Santo Domingo on business quite frequently and it is always a pleasure to stay at the Holiday Inn, Santo Domingo. The staff is very pleasant and with the hotel being centrally located it is a great place to be in the city. Wodelman Caraballo and the staff out front, always give me a warm welcome and help to coordinate taxi rides and locations around the city for my collegues and myself. Great job and definitely would recommend anyone visiting Santo Domingo on Business to stay at the Holiday Inn.
24 March 2013
Rated 5.0 out of 5.0 by KateDR A quiet oasis in a very busy city
I only had the opportunity to stay one night but it was a terrific experience. Check-in was painless, they had all my information and the billing information and in all maybe took 4 minutes. I like the fact that to get to your room you need to use your room key in the elevator. Very good security measure. The room itself was beautiful, decorated in monocrome colors and everything precisely in the correct place. The a/c was easy to control and worked perfectly. Breakfast was very good, a nice selection of options and we'll prepared.
The only detail I would comment on was the hot water which was extremely hot. I actually had to put the tap over on the cold side in the shower (one knob, left to hot, right to cold) to be able to tolerate the temperature and I like my water hot. But after realizing this it wasn't a problem whatsoever.
Will definitely be back!
07 February 2013
Rated 4.0 out of 5.0 by amr2010 Modern, clean hotel with spacious rooms in Santo Domingo
My husband and I stayed here with our toddler and the accommodations were extremely clean and all fixtures and furniture were in excellent condition. There was plenty of closet/drawer space. The king bed was so comfortable. There were dark shades that we closed at night, so we could sleep in each morning. During the day, the room was sunny and bright and the air conditioning kept us cool. We would definitely recommend staying here.
26 January 2013
Rated 4.0 out of 5.0 by Bajatraveler Best hotel in the City
Nice modern facility, young courteous staff, but some seemed untrained, good food options, Ok buffette breakfast, cleaning on my bathroom wasn't really thorough, but a good place in general terms. The only thing I didn't appreciate was that wi-fi wasn't available at times for both pc's and smart phones...I complained about this issue at the front desk and not much changed. I will probably stay here again...
16 January 2013
Rated 5.0 out of 5.0 by sepalo Excellent site
This hotel is several times above its category. The team is charming and ensures a comfortable experience.
It is the best location at Santo Domingo.
08 January 2013
Rated 5.0 out of 5.0 by BuddyFL Great choice for business travelers to DR
I have stayed 2-3 times and switched to this hotel for all future trips to DR. It is modern, comfortable and has excellent staff.
03 December 2012
Rated 5.0 out of 5.0 by Strorn Comfortable bed and great service.
I have stayed at your hotel on 3 occasions and must say that I enjoyed all three. It was comfortable, the rooms and facilities were great. I would recommend your hotel to everyone who comes to DR.
You need to ensure though that the Prioritypoints are assigned to the accounts after the stays.
18 November 2012
Rated 3.0 out of 5.0 by Hstangarone Buen hotel
Nada q comentar, buen hotel y buen servicio pero nada del otro mundo
06 October 2012
Rated 5.0 out of 5.0 by 3333 Appearance was awesome! Very modern hotel
I am a platinum member and I stay at a lot of hotels and this one ranked up there at the top. Of course its newer and older hotels can't compare but had a great experience at this Santo Domingo location. I will be back next business trip.
02 October 2012