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Rated 4.4 out of 5 by 99 reviewers.
Rated 5.0 out of 5.0 by Awesome Hotel Great rooms, very clean, the food is very well prepared and the staff are happy to attend you in your needs... higly recommended 02 November 2013
Rated 1.0 out of 5.0 by Bad Staff and Service The staff and the service were disappointment. Even that I had my corporate id rate on file they were not able to add my benefits. I had to provide a print screen of my corporate rate benefits (breakfast, upgrade, etc) because they didn't believe me. Never will stay again. I recommend stay at Hilton. 30 October 2013
Rated 4.0 out of 5.0 by Good Stay Really enjoy time there, there should be some meeting rooms for small meetings that customers need 04 October 2013
Rated 5.0 out of 5.0 by Superb Service! The attitude toward each of their guests was excellent, special recognition to Platinum Members. I travel all around Latin America twice a year in most cases among the IHG hotels (When available IE: Brasilia, Nassau) and the service in Holiday Inn Santo Domingo is the best have ever seen, I specially recall the name of Julio, faster than Flash and always ready to take care of all my possible needs. I even got back an Armani sunglasses I dropped at the swimming pool area. I felt very welcome during my stay. Congratulations! 02 October 2013
Rated 4.0 out of 5.0 by Very friendly personnel, good locatio Hotel is fine, in a good area and it offers the needed services for somebody, like me, that goes to Santo Domingo for work. Room was adequate. Staff was generally very efficient and friendly. Some basics should be improved, e.g. conditioner in the bathroom, better hair dryer, breakfast included in the rate. 24 September 2013
Rated 3.0 out of 5.0 by Nice Hotel, but very noise Great Location and good service, but room walls are not soundproof as other Hotels You can hear even casual conversations of adjoining rooms. I could not go to sleep until 2:00 am due to all the chatter next door. 21 September 2013
Rated 5.0 out of 5.0 by Good service and comfortable room The service of the employees are good and the room is so nice with a comfortable bed, good distribution and nice bath 21 September 2013
Rated 5.0 out of 5.0 by Excellent hotel to stay My last 4 stays at Holiday Inn were excellent I was at Santo Domingo and also Houston Tx and the service and comfort are excellent .... this is a place to recommend ! 02 September 2013
Rated 4.0 out of 5.0 by modern, convenient and overall a must when staying in Santo Domingo. We are a small family and we needed a hotel that was the most centric possible in the city. Holiday Inn fulfills that requirement and more. Food can be expensive at the hotel so might want to try the many restaurants around the hotel. Pool its kind of small (On the roof) but the views from the top are beautiful. Overall it was a wonderful stay for us. 02 September 2013
Rated 5.0 out of 5.0 by 3 Night Stay was excellent! The Lobby is elegant, the staff was very welcoming and the service was excellent. I rate the restaurant and service excellent and the fresh fruits and juices served were delicious. However, I think they need a different menu and type of cooked food served for better flavors. I was disappointed with the manner of cooking the items on the menu and at the breakfast buffet. The choose-your-own omelet choices were bland, the pastries hard and dry, though the desserts were good.. I ended up eating the hard boiled eggs and toast with jam. Other than the food, everything about the hotel was outstanding. They were accommodating to get your taxi and give directions to the bank and anything else you can ask for. 23 August 2013
Rated 4.0 out of 5.0 by NO wakeup call I requested a wakeup call at 3am, because I had a trip I never received. And lost my fly to MIAMI.. 21 August 2013
Rated 5.0 out of 5.0 by Business Travel This was without a doubt one of the nicest rooms I have stayed in for business purposes. The service was exemplary and the room was very comfortable and well appointed. This is a very modern and obviously well run hote (the staff knew and remembered my name from the first day- impressive). I would highly recommend the hotel to anyone who needs to be centrally located. 19 August 2013
Rated 5.0 out of 5.0 by Great staff, service & rooms! Short stay but very impressed - room was comfortable, bed was huge and shower in the bathroom was really good - particularly after a long day of travel. Service from staff was excellent, very kind and helpful. Definitely would recommend. 19 August 2013
Rated 4.0 out of 5.0 by People always smile the y are kind polite And solve fast tour requesr In this trip this Is The land of perreo, pretty woman, good Food, And The Best. Value preople in this always Is reasuma to help you with a smile even front desk , guards, waitress And hostess, so was amazing bed And pool in the top of The rock Is a grear City view. 14 August 2013
Rated 4.0 out of 5.0 by Great location for business travelers The hotel has all the business traveler needs and the location is perfect to dinning out, shopping and close to companies. 16 July 2013
Rated 4.0 out of 5.0 by Best hotel uptown Santo Domingo. Small hotel, although comfortable rooms, and gym, bar/rest. and terrace all convenient. Best thing about it: Elias at breakfast that greets and welcomes you all mornings. For the rest of it the staff is really nice! 19 June 2013
Rated 5.0 out of 5.0 by Leisure Trip I stayed for relaxing 4 nights on 8 floor in superior rooms, that includes, the use of wine-lounge room and breakfast, everyone from front desk staff to restaurant waiters were very friendly and accomodating, room services was great, I recommend the stay if in Santo Domingo on busines or leisure, just walking distance from major shops , businesses and few good restaurant, also Great for business meetings, but recomended to rent a car if you are going further into town, like E; Malecon and Zona Colonial were you can fine that the night life is great, sometime cab came be a bit expensive. 06 June 2013
Rated 4.0 out of 5.0 by OK Overall The staff were helpful and went the extra mile to insure we had the room we wanted. The room had some issues: The chair had a broken leg and the light in the bathroom did not work (was fixed the next day). We have been to the DR many times and these things are common. The breakfast buffet was great. Dinner was overpriced and low quality. Save your money. There are many great food places nearby.Good central location. Would stay there again. 10 May 2013
Rated 3.0 out of 5.0 by Nice place and rested well. Nice hotel. Although Platinum status didn't get upgraded. Next time maybe. Tks 07 May 2013
Rated 4.0 out of 5.0 by Good modern hotel I came into SDQ from Miami on a business trip and my company put me in this hotel. When I saw the name "Holiday Inn" I was so disappointed. Must to my surprise, this hotel was amazing!!! It looked like an expensive boutique hotel on South Beach. The room was a nice size, the bathroom was beautiful and the bed was comfortable. The only thing I had an issue with was the music they played in the hall was too loud at night, but as soon as I called the front desk, they lowered it. Overall great experience. 25 April 2013
Rated 4.0 out of 5.0 by Comfort We not able to sleep well because the mattress was too hard. Pillows were flat. 13 April 2013
Rated 4.0 out of 5.0 by Great Staff & Hotel Quality - Horrible & Rude Security During my most recent visit to Santo Domingo I rented a large suite with two queen beds for myself and a friend from NYC. Most of the stay was enjoyable and the vast majority of hotel staff interaction was very positive, however there were a number of instances which occurred with the hotel security staff that were totally unacceptable. We have 3 local friends in Santo Domingo who were joining us on outings and showing us around, etc, all native to the DR and each registered and paid for as required by hotel policy. Most of the time my friends went home to their own houses, but certainly visited frequently after a night out and at time stayed the evening. I am US/Caucasian, my friend is US/Dominican with the NYC Police Department, and my other 3 friends Native Dominicans. On multiple occasions security asked for the ID’s of each my guests and even came into our room asking for identification. The first time this occurred we were a little annoyed and spoke to the security manager in charge asking that he remember our faces so that this didn’t occur again. This occurred multiple times and even entered our room in an aggressive accusatory tone. He had the papers in his hand showing that each of my guests was properly registered and all appropriate fees paid for. I subsequently sought out the hotel / reception manager who apologized but could offer no explanation for the behavior of his security staff. . I understand and support the need to control the security and am sensitive to the economic environment that can create risks for your hotel guests. What I object to is the manner in which these controls were execute, and the fact we were singled out. None of the all-caucasian or all-Spaniard groups of visitors were addressed in this manner, only ours and I believe because of the mixed nature. The proper way to have addressed any concern was to politely pull me aside instead of embarrassing me and my friends. I some level of respect when traveling at this hotel or any other and I didn’t receive it here – which is very disappointing since this was one of the nicest Holiday Inn’s I’ve stayed in. 10 April 2013
Rated 5.0 out of 5.0 by Great Service I visit Santo Domingo on business quite frequently and it is always a pleasure to stay at the Holiday Inn, Santo Domingo. The staff is very pleasant and with the hotel being centrally located it is a great place to be in the city. Wodelman Caraballo and the staff out front, always give me a warm welcome and help to coordinate taxi rides and locations around the city for my collegues and myself. Great job and definitely would recommend anyone visiting Santo Domingo on Business to stay at the Holiday Inn. 24 March 2013
Rated 5.0 out of 5.0 by A quiet oasis in a very busy city I only had the opportunity to stay one night but it was a terrific experience. Check-in was painless, they had all my information and the billing information and in all maybe took 4 minutes. I like the fact that to get to your room you need to use your room key in the elevator. Very good security measure. The room itself was beautiful, decorated in monocrome colors and everything precisely in the correct place. The a/c was easy to control and worked perfectly. Breakfast was very good, a nice selection of options and we'll prepared. The only detail I would comment on was the hot water which was extremely hot. I actually had to put the tap over on the cold side in the shower (one knob, left to hot, right to cold) to be able to tolerate the temperature and I like my water hot. But after realizing this it wasn't a problem whatsoever. Will definitely be back! 07 February 2013
Rated 4.0 out of 5.0 by Modern, clean hotel with spacious rooms in Santo Domingo My husband and I stayed here with our toddler and the accommodations were extremely clean and all fixtures and furniture were in excellent condition. There was plenty of closet/drawer space. The king bed was so comfortable. There were dark shades that we closed at night, so we could sleep in each morning. During the day, the room was sunny and bright and the air conditioning kept us cool. We would definitely recommend staying here. 26 January 2013
Rated 4.0 out of 5.0 by Best hotel in the City Nice modern facility, young courteous staff, but some seemed untrained, good food options, Ok buffette breakfast, cleaning on my bathroom wasn't really thorough, but a good place in general terms. The only thing I didn't appreciate was that wi-fi wasn't available at times for both pc's and smart phones...I complained about this issue at the front desk and not much changed. I will probably stay here again... 16 January 2013
Rated 5.0 out of 5.0 by Excellent site This hotel is several times above its category. The team is charming and ensures a comfortable experience. It is the best location at Santo Domingo. 08 January 2013
Rated 5.0 out of 5.0 by Great choice for business travelers to DR I have stayed 2-3 times and switched to this hotel for all future trips to DR. It is modern, comfortable and has excellent staff. 03 December 2012
Rated 5.0 out of 5.0 by Comfortable bed and great service. I have stayed at your hotel on 3 occasions and must say that I enjoyed all three. It was comfortable, the rooms and facilities were great. I would recommend your hotel to everyone who comes to DR. You need to ensure though that the Prioritypoints are assigned to the accounts after the stays. 18 November 2012
Rated 3.0 out of 5.0 by Buen hotel Nada q comentar, buen hotel y buen servicio pero nada del otro mundo 06 October 2012
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