Rated 3.4 out of 5 by 72
Rated 2.0 out of 5.0 by GattoGatto GattoGatto
Caotic atmosphere. Bad reception service at check-in and check-out. Absurd not to permit room to room calls as a guest of the Hotel. This is made possible only thru reception and you are not allowed to know roolm numbers. I had to coordinate a group of 10 people and waisted a lot of time trying to get in touch with them. In various occasions reception transferred the call to wrong rooms and said Holiday Inn does not permit to give room number of guests even if you are hosted in the Hotel. Location is far away from city and you depend on taxi service all day long. Generally the Hotel is not what you may expect for price of rooms, food and beverages.
24 July 2014
Rated 2.0 out of 5.0 by Joto71 Good location but uncomftable hotel in general
The service was unfortunately ver poor compared to other Holiday Inn hotels. Non-reactive; non-organised andnot really friendly. Old Gym with non-functionning Sauna isnot a hit; Room ok but not really new; all in all I ill NOT recommend this hotel at all.
24 July 2014
Rated 1.0 out of 5.0 by Juan Carlos 10001 Big dissapointment with Customer Service
Overall, the hotel was OK, according to Holiday Inn standards. People in charge of Customer Service just chose to IGNORE my requests of information about the charges during my stay.
I’m a IHG member and I never had to wait this long (it’s more than 2 week now) for any request I’ve had in the past.
I feel very disappointed with Customer Service for the lack of response of several emails and phone calls that I've done requesting information about the charges during my stay.
I use IHG hotels a lot for business, this is not the first time, after this I'm seriously considering to switch.
18 July 2014
Rated 5.0 out of 5.0 by AviH Great service
The room was clean, has wide safe, free wifi in the room,three towels in the bathroom, great view from the window, I was at floor #4.
Great desk service, speaking english, I have used the sauna on 6:00 am.
Overall great hotel.
10 July 2014
Rated 5.0 out of 5.0 by Regualar traveller Good place to stay and friendly staff
Enjoyed our stay. Staff friendly and helpful. Rooms clean and bright.
02 July 2014
Rated 4.0 out of 5.0 by Coos One of the better Holiday Inns
Overall, this is quite a nice hotel. Good breakfast buffet and comfortable room. The only negative thing I have to say is that we were there 2 nights and our room was never cleaned. Not sure why.
02 July 2014
Rated 3.0 out of 5.0 by uktraveller2014 clean but poor service
Hotel looks good, clean rooms and communial areas. Despite being a gold and elite member we felt we got poor service from the staff who did not deal quickly or adequately with issues that arose. Breakfast although huge variety was poor quality and badly serviced, despite the number of staff milling around.
01 July 2014
Rated 4.0 out of 5.0 by Samonca Excellent staff but very humid conditions
Very nice accommodations with helpful and friendly staff. Room was very stuffy because of humidity. Needs to have better ventilation. Awesome to have had shuttle service to train station and mall. Thank you.
28 June 2014