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Rated 4.4 out of 5 by 88 reviewers.
Rated 5.0 out of 5.0 by Great expierence I have leisurely traveled to New York, NY and stayed at IHG group properties in the past. This is by far the best property so far. The location and amenities are well above par. The convenience of transportation into the city is exactly what we were looking for. The staff was knowledgeable about the city and went out of their way to make our stay as pleasurable as possible. I would highly recommend this property for your future travels 27 February 2014
Rated 5.0 out of 5.0 by Home Away from Home was a spur of the moment stay. Had party didnt want to drive. Front desk clerk was exceptional. Got the valet for me, arrange for a cab ride, when i returned saw me and called cab to check eta withour mesaying another word. That is Plaitumn service., Very nice bar and resturant - not your typical HI. Drinks nice food was very good. Had the King suite room. soo relaxing on sunday mornign afer Party. 2 TVs in seperate rooms makes life so pleasant on a sunday morning. I will ahve to find a reason to stay overnite in Secaus just to stay overnight again. 12 February 2014
Rated 5.0 out of 5.0 by Clean and Comfortable rooms Great hotel to live when you wana live close to NY but not in NY. Bus stop is 10 steps walking distance from hotel. I really enjoyed my stay. Got free coupon for coffee and sandwich as I am Priority Club Member. 04 February 2014
Rated 5.0 out of 5.0 by Outstanding Service! My business takes me to IHG hotels all over the country and I can honestly state that this hotel had some of the best service and friendliest staff that I have ever encountered. We had several times where we needed the "extras" (like more pillows, a blanket, and extra clean towels) and our requests were handled like it was a 5-star hotel. In addition, they were always happy to help is with all of the typical questions first-time tourists to NYC have that I am sure they must get tired of answering over and over again. In addition, we found the location to be ideal for a vacation trip to NYC. It was close enough that we could easily take a bus into the city, but far enough so that we could get away from the big crowds and lines everywhere. It also had a great choice of local restaurants and a movie theater within less than 5 minutes walking distance of the back door. When the walk was just a little too far (or too cold), they provided a shuttle bus that always seemed to be available. Thanks for a great vacation, HI Secaucus! 07 January 2014
Rated 4.0 out of 5.0 by Great Deal The Hotel is very nice, clean and very close to the train station and bus stop that allows you to be in Manhattan in a few minutes. The service is great and we had a great experience! Thanks 03 January 2014
Rated 4.0 out of 5.0 by Great Hotel - Poor Restaurant We stayed here with our family of 4 for 2 nights. The hotel is very convenient to the local shopping and restaurants. The bus stop is also extremely convenient to travel into NYC which was the purpose of our trip. Overall, our room was clean and spacious and the beds were comfortable. We decided to get breakfast at the hotel restaurant. The sign at the entrance said to seat ourselves, which we did. We waited a good 10 minutes before we had to tell someone we were here. The restaurant was not busy. Many tables were not bussed. Servers were running around in what looked frazzled and unorganized. Our server finally came over and asked us for our drink order. We ordered 2 coffees and 2 orange juices. Our server brought the coffee and then took a carafe of juice off of another table and served our juices. After waiting quite some time again, our server came back and took our order. Two of us ordered waffles with fruit. After waiting quite a while, the server delivered 1 waffle and no fruit. Then over a good 5 minutes later brought another waffle...again no fruit. When we asked about it she said it was being cut. Shouldn't this have been done prior to delivering our food? We were also still waiting for the rest of our party to receive their order. The waffles were getting cold and the rest of our party didn't have their food so we had to start eating. This was such an unpleasant dining experience from start to finish. Our server was apologetic and pleasant but really gave no reason to such poor service. We will definitely return to this hotel but will not dine there again. 01 January 2014
Rated 3.0 out of 5.0 by Good Location to NYC. I was on a mother/daughter weekend to NYC and to see the Rockettes show. I have stayed in Secaucus before but at another hotel. Since I'm an IHG member, wanted to try this hotel. First, I was not aware that the public parking lot was not near the hotel and since it was bitter cold out and snowing we had to settle for the valet parking. The room was big and clean, but the heat did not work properly. Turned it on and it sounded like a jack hammer. Since we didn't get back to our room until 2 AM, I left it on just to warm it up, but had to turn off the heat for the rest of the night. It ended up very cold and uncomfortable in the room. I mentioned this when we checked out and the very nice person at the front desk said I should have let them know and she would have switched our room (too tired at 2 am for that# but they provided us with 2 breakfast buffett tickets for our inconvenience. I am always willing to give something a second try so I would return again #just not in the winter). 20 December 2013
Rated 4.0 out of 5.0 by Beautiful hotel with a great location I would definitely stay here again when visiting the NYC and NJ area. The courtyard outside the hotel is beautiful, and having a shopping center next door (with lots of reasonably priced restaurant options) was a definite boon. In addition, traveling to Manhattan was pretty easy -- just catch the bus right outside the hotel and you'll be at the Port Authority next to Times Square in 20-30 minutes, pending traffic condition. The only complaint I have with the hotel has nothing to do with the hotel itself. unfortunately, we were on a floor with a large group, which made sleep rather difficult. We called the front desk multiple times, but the noisiness persisted until 2 AM or after. Still, I believe the hotel staff did what they could, and after speaking with the front desk agent the next morning, we got everything squared away to my satisfaction. In fact, the staff was overall very friendly and helpful. I would definitely stay here again. 05 December 2013
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