Rated 4.2 out of 5 by 28
Rated 4.0 out of 5.0 by AndrewGC Staying Experience
Overall experience was good. I would recommend to increase the frequency of shuttle bus until 9pm.
04 December 2013
Rated 3.0 out of 5.0 by tony117 Surrounded by Restaurants
We arrived late in the evening at this hotel.To reach the hotel,after exit from the arrival area, buy the tickets to the airport limousine bus (14,000 won) going to Seongbuk (bus 6101). You must exit gate 10a. You can buy the bus ticket from the ticket counter in the arrival area or from the bus conductor waiting at the bus stand.
The night duty manager welcomed us and told us that we can get free wifi since we are Priority card members.We used Priority points to book for the room. When the other Reception Officer saw that we are 3 in the room he said we might be charged extra and he asked the Night duty Manager and we were not charged due to our Priority Points members.
The room is quite spacious.We received welcome gifts of chocolates, 2 bottled water and fruits. The room has all the toiletries you would need, shampoo,lotion, conditioner,comb,toothbrush and even a nail filer.
The only thing that differentiates this typical Holiday Inn hotel from the other HI properties we have stayed in is the automatic toilet seat which has selection on temperature etc.
The hotel is surrounded by restaurants.You can exit from the back door and on the left side is a chicken BBQ restaurant that is open even late at night and a small grocery store.
Shuttle to major shopping centres is provided by the hotel starting at 9am. The nearest subway is about 15 minutes walk or 5 min by bus.
27 November 2013
Rated 5.0 out of 5.0 by Won1 Nice and comfortable hotel in Seoungbuk Area, Seoul
Highly recommended hotel. Very comfortable bed and large room.
Must try its bakery!
23 November 2013
Rated 5.0 out of 5.0 by EdR13 Excellent property and a great value
We enjoyed an excellent stay at the Holiday Inn Seoul Seongbuk for five nights. The hotel is in a quiet residential neighborhood with excellent bus and metro connections. We booked a business room and the rate included breakfast. Check-in was quick and efficient. All personnel spoke English and were helpful in assisting us with transportation. The Concierge also made a booking for us to visit the DMZ and Panmunjeom (Pan-mun-jun).
Our room was large and spacious and had an excellent PC with a flat screen monitor at the workdesk as well as wifi internet access. The PC operating system is in Korean but if you have any saavy with a PC, you can find the Internet Explorer icon on the task bar without any issue. Once you click on it and put in a website address in English, you'll go to that location. The keyboard has dual characters and the English keys are located exactly where they are on a US keyboard. So, we were able to use our own laptop via wifi as well as the PC in the room. The room amenitites included a large flat screen TV, complimentary toiletries, bottled water, a water boiler and coffee and tea. As Platinum members, we also received a platter of complimentary fruits and chocolates. There also is an ice machine on each floor.
Breakfast at the hotel was a buffet of Western and Asian foods featuring both hot and cold items. The selection was quite good and the food was very tasty. The hotel has its own bakery so all the baked goods were excellent.
21 November 2013
Rated 1.0 out of 5.0 I was assigned to a different room
when booking the reservation was 1king bedroom and Non-smoking room
However, been assigned a two bedroom room and smoking room.
i was can't sleep in the smell of cigarettes
also My daughter had a cough all night because the smell of tobacco
Benefits for Platinum tier, of course, no
Rather, it is unfair to stay in the room really disappointed
14 November 2013
Rated 4.0 out of 5.0 by peter8210 Visit
Hotel is a rundown, but service is good.
Pastry shop is very convenient for late minutes breakfast.
Shuttle service frequency too few, this is due to this shuttle serve to far away places.
Most customers prefer just to shuttle them to the metro station, as it is quite a distance away.
05 October 2013
Rated 4.0 out of 5.0 by pcdyck2 I want to stay longer
I came back again since my first stay in March. This time the hotel was full and I could only stay for 1 day.
It is a fact that the hotel is quite distance away from the subway station, from the airport, and also from the popular shopping districts, not to mention Gangnam, this is the only problem with the hotel. I just worried during Winter and snowing, it would be a bit difficult to walk with the luggages from the subway to the hotel.
The positive side is that the hotel staff are very good! Some of them are not too good in spoken English, but they are all very polite, helpful, and have good altitude. I like the hotel staff very much, and this is one major reason for me to come back to this hotel again.
Another aspect that I like is the Room Service menu,the hotel includes some Korean dishes in the menu, that I like the 'go-ri-xxx-tang' very much, and I must order that during my stay.
If the hotel could provide more assistance helping/guiding the hotel guests how to travel to/from the Incheon airport and Gimpo airport, then this would be great! I spent a few days in another hotel in Seoul just because this hotel is full, and before I check-in to that hotel, they were able to email me a very clear map telling me how to get there from airport, and how to go airport from the hotel, and how much time required. I think Holiday Inn Seoul should do something similar.
I will come back to this hotel again!
04 October 2013
Rated 5.0 out of 5.0 by CPonvac Comfort
The staff were so helpful. I had everything I needed. I would recommend this Hotel just wish my rate included breakfast because the food was excellent in the restaurant. The front desk was so accommodating and the housekeeping so quick and the bell man helped me all the way to tag and hold my bag and get a taxi for me. Service with a smile!!!!
08 September 2013
Rated 3.0 out of 5.0 by AndrewSFO Location not great, rooms need updating, but staff is amazing
So I had a one night stay in Seoul, and wanted to be near things like shopping, restaurants, etc. I landed Incheon, and took the 6101. To my surprise, the Holiday Inn Seongbuk is actually a stop on the 6101, which scored major points, because from an accessibility standpoint from ICN, there's no hotel in Seoul that can beat this one. Where I was disappointed was to learn that it's a somewhat residential area. Not a big deal, taxis are cheap in Seoul, and the staff spoke very good english and was able to communicate with the cab drivers to tell them where I wanted to go, etc.
The downside of this hotel is that it is an older property, and hasn't been updated to the extent that most of the other properties in Asia have been. The room still feels old (I think I saw my grandmas arm chair in the room), the curtains still musty, and the bed is the rock-hard old-style bed, unusual for an IHG property in the region.
With all that said, the staff was great, super nice. As a IHG PE I was recognized and allowed to check in early, they were very accommodating throughout my stay, and I would say I would go back or recommend the location on account of the staff being so great.
The one comment someone made that I was worried about was the internet... which the hotel seems to have resolved, because the internet was fast and reliable throughout all my use.
07 September 2013
Rated 4.0 out of 5.0 by AlainB Room comfortable - Very nice people at front desk, lobby, breakfast and housekeeping.
I do recommend to go to this Hotel. Price is reasonable. 15 min away by foot from the nearest subway station. Every employee is very nice. Among the best Holiday Inn Hotels. I will return there next time I will go to Seoul. Carry on the way you do!
28 August 2013
Rated 5.0 out of 5.0 by experiencedtraveller wow
just all around fantastic, thank you to all for a terrific 2 month stay.
04 August 2013
Rated 5.0 out of 5.0 by TDML Just what I was looking for
I missed my flight in Seoul and had to stay an extra night. I was tired and frustrated. I couldn't have asked for more. The service was great, the food was good, and everything was immaculately clean. I was very impressed with this hotel and would recommend it highly.
07 June 2013
Rated 4.0 out of 5.0 by Ah7828 very good hotel in Seoul
staff very friendly and helpful, rooms are as usual for an Holiday Inn property;
06 May 2013
Rated 5.0 out of 5.0 by pcdyck I like this hotel!
Like most of the Korean I met in Seoul, the staff at the Holiday Inn Seoul Seongbuk are generally very polite and very nice. I see they are professionally-trained and highly efficient when dealing with my requests during my long stay in this hotel.
The room was very clean and comfortable in general - sound insulation was great, air conditioning was excellent. The humidifier helped a lot make the room not being too dry. The shampoo and shower gel are different from other Holiday Inns but are much better.
Food - both room service and ground floor cafe are both good and delicious.
Things to improve:
- The desktop computer in the guest room was not too useful as I have my own laptop. The computer occupied too much space of the desk. It would be better if I could request to remove it from my hotel room.
- Electric sockets are not enough as I have to charge my laptop, mobile phone, camera, wifi all at the same time.
- Too sad that dinner buffet was only provided during weekends. The range and quality of food provided for dinner buffet was the best I have had among the Holiday Inns I have stayed in Asia. During weekdays I did not have much selection if I dine in the hotel. I spent my birthday during the stay in the hotel but only to find that I could not have a great dinner buffet as it was weekday, this made me a little bit disappointed.
- I don't know how the Priority Club Gold Elite status should be recognised, but it seems the PC Gold Elite membership has nothing different than an ordinary guest in this hotel?
Anyway I will still back to this hotel next time when I visit Seoul. The staffs are simply too friendly and good that it really worths the price.
11 April 2013
Rated 5.0 out of 5.0 by BigMort7 Fantastic hotel
The Holiday Inn Seoul Seongbuk is one hotel that I will always recommend to people I know going to Seoul.
I arrived at the hotel about 8pm. The staff at reception were quick and efficient. As I had to see my daughter who was in hospital I showed the reception staff the address that I had to go to and also the name and address of the Holiday Inn that I had translated into Korean. He advised that the doorman would advise the taxi driver where to take me.
He then wrote the address of the hotel on a card in Korean advising me that this wold be easier for the taxi driver.
Every day, I would order some food from the hotel to take to my daughter (Smoked salmon or cheesecake or both). As soon as I walked into restaurant to collect the items requested it would be waiting for me. When I went outside the doorman greeted me as a friend hailed a taxi and informed the driver where he had to take me.
The general manager has to be congratulated on the way that he has trained his staff, from the doorman, day manager, night manager, restaurant and reception staff. He would always inspect the buffet breakfast to ensure that all food was hot and well presented.
He always asked about my daughter. He has been to Australia once and liked saying “G’day mate”.
If you like cheesecake, the Holiday Inn makes the best, I, my daughter and the other people in the same room as my daughter at the hospital all agreed that it was the best that they had ever had.
If going to Seoul I recommend the Holiday Inn Seoul Seongbuk.
The room was spacious, with TV, wireless or broadband internet, great service regarding collection of laundry and prompt return.
There are two (2) restaurants the first is on the first floor (in Australia called the ground floor), which has a couple of set menu’s which includes wine, and a good choice of Western meals as well as Korean. The other restaurant is on the second floor (In Australia it would be called the first floor) and is a Chinese restaurant. The food in both restaurants was excellent.
To the general manager, duty manager, the coffee shop manager, coffee shop waitress and the doorman who looked after me, I thank you all for the wonderful way you all looked after me.
I would give this hotel a vote of 10 out of 10.
I highly recommend this hotel.
20 March 2013
Rated 5.0 out of 5.0 by Loule Pleasant stay and great service
We had a very pleasant stay .The room was clean, pillows and bed were comfortable.The only criticism is that the room temperature was a little high and we were not able to adjust it lower. However we really appreciate the thoughtfulness of the staff providing a humidifier after our first night's stay (without request) presumably after noticing the blood stained tissues in the bin -from my daughter's nose bleed. The use of the humidifier definitely made a difference, and my daughter did not suffer any further nose bleed. We were impressed with the helpfulness and great service provided by all the staff . Hope they will keep up the good work.
06 March 2013
Rated 5.0 out of 5.0 by Dutchfamily staff
during our family stay, we booked 3 rooms, the staff did really everything to make us feel at home and were very responsive to all of our requests by organizing Christmas dinner and New Years eve party.
I will recomment this hotel and their staff to all of my collegues, when they visit Seoul.
A big Thank you to all of you.
02 January 2013
Rated 4.0 out of 5.0 Good Hotel - not very far from Subway
Nice Holiday Inn type hotel. Though I am Platinum elite, didnt get recognized automatically for benefits. However must admit, once I talked to Manager, he did provide benefits due to a Platinum Elite.
Hotel has everything decent except DOES NOT operate Club Lounge facilities !
Not far from subway - is about 900 meters very walable form subway. SEOUL has a Taxi problem past midnight - Watch out (when Metro stops operating).
09 December 2012
Rated 5.0 out of 5.0 by JayG Great staff
The hotel staff meet every demand we made of them and could not have been more helpful. Breakfast buffet was very good. The restaurants dinner menu had a great selection and the food was excellent. We would recommend this hotel to anyone mainly because of the staff.
23 October 2012
Rated 5.0 out of 5.0 by Mark13 Great Place but plan on some taxis
The hotel was great but the shuttle service should run more often to the subway. It is located in a far northern area of Seoul and is between subway stations. There is no easy way to get to the subway other than a 15-20 minute walk or a taxi.
If they can get some additional shuttle service it would make it a perfect place to stay as it's out of the way and quiet with good accomodations.
The concierge and other personel were amazingly helpful and helped the overall experience to rate it as excellent.
22 October 2012