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Rated 4.1 out of 5 by 242 reviewers.
Rated 4.0 out of 5.0 by Good value - and very welcoming Stayed with my partner on a Saturday night following an event at Brands Hatch. I've used this venue on business many times, so it was a logical choice for leisure. The welcome was excellent, my Gold Card ICHG was recognised, and the staff on the front desk really know how to make you feel welcome and valued. The choccy basket and the room upgrade were a very nice surprise. DInner on the Saturday night was a bit more variable. The food (Steak and Duck) was prepared to perfection, but the table service was very slow, and I had to ask for attention more than once. There were plenty of staff but they appeared to be lacking experience, which was confirmed by the restaurant manager when I had a quiet chat with him. I don't blame the staff - they need to be supported whilst they gain experience. Breakfast on Sunday was excellent - lots of choice and piping hot. Be aware that this venue is very popular with families and not all of them seem to care what their children do at mealtimes (shout / throw food / scream /run about) so if that bothers you - be aware. Can't blame guest behaviour on the hotel! Our room was fine - the bathrooms are really good. Overall, a good experience. 20 November 2014
Rated 5.0 out of 5.0 by Service with a smile We stayed with a group from Hearing Link for a 5 day residential course. The staff were attentive and professional throughout the stay. All the meals were of a high standard and thoroughly enjoyed. An excellent venue if considering business or personal visit. 19 November 2014
Rated 5.0 out of 5.0 by traveller very good stay woukld recomend this hotel in the future to my work collegues 17 November 2014
Rated 3.0 out of 5.0 by Lacked atmosphere and some staff rude Very cold and unappealing on arrival, one of the reception staff rude and also one of the waitresses for breakfast rude, room was large and comfortable. 17 November 2014
Rated 4.0 out of 5.0 by Great Service Stayed at this hotel , Nov 13th, excellent staff, and a great position off the motorway. Everything I wanted but thought the room was in need of better lighting. Overall I was very satisfied 17 November 2014
Rated 4.0 out of 5.0 by Always a warm welcome and great service I stay here on a regular basis for work and have rarely been disappointed. The staff are well trained and attentive, and the odd occasion when something has not been quite right they have been quick to rectify. 15 November 2014
Rated 4.0 out of 5.0 by Quiet room with excellent wi-fi access A comfortable room in a nicely appointed hotel with friendly attentive staff. Will stay again and would recommend 14 November 2014
Rated 5.0 out of 5.0 by Excellent for an overnight stop The staff were welcoming and friendly as usual. We appreciated the free chocolate after our long journey. A few days before our stay we had a courtesy phone call to let us know that there was a wedding on the night we were there. In the event we were not disturbed at all. Breakfast was delicious as always. A very good stay. 13 November 2014
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