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Rated 4.1 out of 5 by 177 reviewers.
Rated 5.0 out of 5.0 by tolle Familiensuite Super Hotel! Kostenloser Parkplatz vor dem Hotel. Freundliches Personal und guter Service. Reichhaltiges Frühstücksbuffet. Tolle, große Familiensuite und angenehme Betten. 18 August 2014
Rated 5.0 out of 5.0 by Great service and cleanliness was good The staff were all very helpful and friendly. The room was very clean. The bed linen etc was good and the mattress was firm. I do have a disability and staff were most helpful and nothing was too much trouble. They asked if they could assist with breakfast and they served me at my table. The breakfast was all beautifully cooked and plenty to eat to set you up for the day ahead. I would definitely stay again. 17 August 2014
Rated 2.0 out of 5.0 by A Little Disappointed Our one night stay at Holiday Inn's Maidstone - Sevenoaks hotel made me realise why I prefer staying at the hotel round the corner. Despite an email the previous day confirming there would be a travel cot in our room we were disappointed to find just a folded out sofa bed and no cot. We had to call reception to sort this out and the person who eventually brought us one had no idea how to fold away the bed or set up the cot. This was after our arrival (with prior notice that we were travelling with a young child and all her clobber) fiasco where we found out our room was on the 2nd floor, up three flights of stairs with no lift. We expected that a young child would have a room on the ground floor or very close on the first floor. In Holiday Inn's defence, they were hosting a wedding that evening so perhaps all rooms were booked up or maybe they were trying to keep us away from potential noise and disruption, but they didn't tell us this so we felt as though they didn't care about us. Later on we decided to get some room service. Food was priced as expected, quite reasonable for a hotel to be fair. But again we were let down. This time my meal (lasagne) was cold in parts and no cutlery was brought up to the room. I ended up using a teaspoon from the tea/coffee making tray to eat my food! Despite these three major gripes, there were some positives. Firstly the girl on reception who checked us in was brilliant. She was cheerful, helpful and went out of her way to sort us out. She even carried a heavy bag to our room without moaning. The room was also very clean and we all got a good night's sleep, which I guess is all you really want at a hotel like this. All in all, I wouldn't stay here again if there was another hotel available within 30 miles but I'd prefer it to sleeping rough on the hard shoulder of the M26. 13 August 2014
Rated 2.0 out of 5.0 by Disappointing Having stayed at other Holiday Inns in the UK and the USA my experience was disappointing. The room was very dark and the long flight of stairs was a problem with carrying my luggage. The fire alarm went off one morning and there was little comment from staff. My bill included beverages I did not have. This hotel needs an upgrade of the rooms particularly of the bathrooms. My shower curtain was very stained. All such a shame as have had some very good experiences of Holiday Inn hotels previously. 13 August 2014
Rated 3.0 out of 5.0 by Comfortable stop off Stayed here for one night on the way to get the Ferry @ Dover. Fist issue was the address given for the hotel is not very good for find the hotel with a satnav. Unfortunately we did not have a chance to use the restaurant as it we were told there was no tables and would need to wait for around half an hour for bar food. We booked a double bed executive room for 2 adults and a child. when we arrived the couch had been made up as a bed ready however they had taken two pillows from the main bed and placed them on the couch leaving just two on the Bed. I would hope that if you book a room for 3 people then it should be set up for tree people with the correct amount of pillows towels slippers etc. Breakfast was nice with a good selection and the waitress was helpful with my wife's dietary requests. Would stay again, 13 August 2014
Rated 5.0 out of 5.0 by great service, polite staff, would use again Stayed 2 nights with my wife & the 3 grow up children (3 rooms) great service, nice hotel in green/landscaped surroundings; big car park, pool, 2 daughters used the sauna room, said it was good. would recommend. 12 August 2014
Rated 5.0 out of 5.0 by Great family hotel Everything you need from a family hotel, friendly professional receptionist who made a special effort to make my children welcome. Lovely restaurant well prepared food, presented by friendly attentive waitor - nothing was too much trouble. Great to find a family room which accomodates 5, not the usual 4 persons. 12 August 2014
Rated 4.0 out of 5.0 by Will stay here again. Used as a stop over on the way to the Eurotunnel. Good hotel with everything that one would expect from the Holiday Inn. Family room was perfect for the four of us and we made good use of the leisure facilities. One improvement suggestion: A lift close to the second floor family rooms would make getting luggage in and out much easier. 11 August 2014
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