Rated 4.1 out of 5 by 493
Rated 4.0 out of 5.0 by nitramary Channel Tunnel English return visit
The IHG Club Rewards use served well as my return to England delayed by six hours with a Channel Tunnel power failure and unanticipated Le Mans private vehicles volumes awiting UK departure
Arrival in early hours of morning, slept well had a good breakfast, departed for M25/M42/M6 return home journey in congested traffic.
June 24, 2016
Rated 5.0 out of 5.0 by Top of the Rock Excellent value stay
We stayed at the Holiday Inn Maidstone for one night and could not fault the service received from the staff. Comfortable night's sleep and excellent breakfast - very good value for money
June 22, 2016
Rated 3.0 out of 5.0 by Pete1509 Overall view
Did not meet the requirements of other Hotels that we have stayed in .
Does not have facilities for Functions/Weddings etc.
This making it very noisy.
June 22, 2016
Rated 3.0 out of 5.0 by Henda35 Holiday Inn Sevenoaks
Hotel is a little tired, although staff were generally very polite and efficient.
June 21, 2016
Rated 3.0 out of 5.0 by poggles29 Passable, but not of standard I expect from Holiday Inn
Hotel staff were pleasant enough, but overall hotel had a bit of a run-down field. Room Service was practically non-existent when I arrived just after 10:00pm - only cold sandwiches available. Heating in room didn't work. No lift, so had quite a hike to room on 2nd floor. Not any offered help with luggage, yet I am over 60.
Way below standards of other Holiday Inn's I have stayed in.
June 20, 2016
Rated 1.0 out of 5.0 by StuartAdairTewkes Service goes out the window in the evening.
Some colleagues and I have been staying at the Holiday Inn, Maidstone for a few weeks now and whilst the hotel has its good points; service at reception and quality of the breakfast, there has been a definite downturn in what I regard as the absolute most important thing….Service!!! Examples over the past weeks have been waiting for over 10 minutes to get a drink at the bar in the evening and a long wait to get a table in the restaurant as there was nobody at the desk. The number of staff working in the evening is just too low and those who are working look like they are run off their feet. Tonight was a good example. The hotel is full yet only one person is serving at the bar. I’ve just had to wait 10 minutes to get a drink and at one stage there were seven people in front of me. A lady called Lily was working the bar and was absolutely being run ragged; it looked like she is the only person actually doing any work. I don’t blame her but I do blame the management team who clearly think the way to success is to cut staffing numbers to an absolute minimum. Clearly the ratio of staff to guests is an issue here so I’ll help out by staying somewhere else where hopefully I can experience a higher level of service.
June 7, 2016
Rated 3.0 out of 5.0 by Hotelier15 Hotel was much better previous
Have not stayed here for several years. I had a great time here previously. Not so this time round. Public area looking tired.
Room was ok but not as executive standard as advertised.
June 7, 2016
Rated 4.0 out of 5.0 by CB 0001 Good sized clean and quiet room
Liked the public areas as they were comfortable with a nice bar areas.
Room was comfortable and a good size.
Furniture pretty much as expected with minor chips off the wood. Bathroom was clean but bath was probably moving towards its end of life as the enamel was pretty faded.
June 6, 2016