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Rated 4.1 out of 5 by 155 reviewers.
Rated 3.0 out of 5.0 by overall good but one or two areas need improvement Our stay was good overall and represented reasonable value. However ,the reception staff were a bit abrupt and not particularly helpful. There was no indication from them about the stairs to the room ( no lift as far as we could see ) and no offer to help us with our luggage -we saw a number of guests struggling up the stairs. Also it was meant to be a non smoking room although my wife said she could smell cigarette smoke- the ground outside our room was littered with cigarette butts which does not create a good impression. Finally we do not believe you should add service to the restaurant bill automaically. Service should be at the discretion of the customer. We asked for it to be removed but rewarded our indivdual waiter with a cash tip in recognition of his good service 21 July 2014
Rated 3.0 out of 5.0 by All ok... providing you don't mind a long wait. Hotel excellent in all respects other than tardy service. Have now stayed on three occasions and this is a combined review of all three stays. Not necessarily a reflection on the staff themselves, more a lack of them. On one occasion, I tried for 20 minutes calling reception, then the restaurant, then the operator... all to no avail. ...(Basically anybody that might answer the phone). No joy, so had to walk a long way back to reception, waiting a further 10 minutes, before being able to ask for a remote control for TV. When I inquired to as whether or not there was a problem with receptions phone, the lady simply said - I was with attending to a guest. Personally, you should either have more staff available or the courtesy to politely acknowledge a call and simply state that you shall call back after the guest(s) have been attended to. On another occasion, I had to order room service in person at the restaurant as no one would answer the phone and then had to wait for 30 minutes to order a drink later in the evening as only one person was available to tend to a busy bar. I have stayed multiple times now, and had the same service/response issues each time, meaning that although an IHG platinum member - I would now rather stay at another competitor hotel within the area. Kind regards, 20 July 2014
Rated 5.0 out of 5.0 by Brilliant hotel We stayed here for two nights and wished we could have stayed longer. The pancake maker was the icing on the cake. It's a beautiful building. I'm annoyed that I didn't make use of the spa. The restaurant opened a bit too late in the evening (6.30) as we have a 3 year old and so we had to go elsewhere but that's the only negative. There are lots of places to eat nearby so it's hardly a negative really. 19 July 2014
Rated 5.0 out of 5.0 by Great Lovely hotel. Would recommend this to anyone. Great staff and excellent facilities. 16 July 2014
Rated 4.0 out of 5.0 by Typical Holiday Inn The Maidstone - Sevenoaks hotel is a typical Holiday Inn. The room was comfortable giving a good night sleep although there is a small amount of road noise with the window open. The breakfast / dinner / bar area is functional and satisfactory for the odd night. 15 July 2014
Rated 4.0 out of 5.0 by clean hotel, friendly staff would use again, comfortable bed, clean room, friendly staff. 14 July 2014
Rated 5.0 out of 5.0 by Room was tiday and clean. Staff is helpful and sincere. Our family was welcomed by the hotel staff upon arrival. The room was spacious, clean and comfortable. Beds were cozy. The food was fine. we will recommend this hotel to our friends and will sure come again next time. 12 July 2014
Rated 3.0 out of 5.0 by Weekend stay Disappointed that a hotel chain that advertises Starbucks coffee was out of stock and had to go out for coffee. Desk staff unable to find Taxi service at 1.30 am to transport relatives approx 3 miles after night out. Courtyard area not very clean and tidy 10 July 2014
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