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Rated 4.1 out of 5 by 157 reviewers.
Rated 4.0 out of 5.0 by Good but could be better The reception and restaurant staff are very welcoming and quite efficient at the reception. The service in the restaurant is quite slow. The car park is often quite busy with members of the on site health club parking their vehicles there. Guests at the hotel often have to search although a place can usually be found. The rooms are quite comfortable although fairly dark. The mobile telephone signal is particularly woeful and you may need to stand at the front of the hotel to obtain a signal. As with most of the Holiday Inn hotels, there are no sockets close to the bed so bring an extension lead should you require power close to the bed (CPAP Machine). This is a reasonable hotel within the IHG group, okay for a short stay. 27 July 2014
Rated 4.0 out of 5.0 by Dining Room My only comment would be that a little more attention to detail when serving meals in the dining room. We had the steak and had to ask for vinegar and mustard. Just tiny little niggly things. The staff were very attentive though and food was excellent. 24 July 2014
Rated 3.0 out of 5.0 by overall good but one or two areas need improvement Our stay was good overall and represented reasonable value. However ,the reception staff were a bit abrupt and not particularly helpful. There was no indication from them about the stairs to the room ( no lift as far as we could see ) and no offer to help us with our luggage -we saw a number of guests struggling up the stairs. Also it was meant to be a non smoking room although my wife said she could smell cigarette smoke- the ground outside our room was littered with cigarette butts which does not create a good impression. Finally we do not believe you should add service to the restaurant bill automaically. Service should be at the discretion of the customer. We asked for it to be removed but rewarded our indivdual waiter with a cash tip in recognition of his good service 21 July 2014
Rated 3.0 out of 5.0 by All ok... providing you don't mind a long wait. Hotel excellent in all respects other than tardy service. Have now stayed on three occasions and this is a combined review of all three stays. Not necessarily a reflection on the staff themselves, more a lack of them. On one occasion, I tried for 20 minutes calling reception, then the restaurant, then the operator... all to no avail. ...(Basically anybody that might answer the phone). No joy, so had to walk a long way back to reception, waiting a further 10 minutes, before being able to ask for a remote control for TV. When I inquired to as whether or not there was a problem with receptions phone, the lady simply said - I was with attending to a guest. Personally, you should either have more staff available or the courtesy to politely acknowledge a call and simply state that you shall call back after the guest(s) have been attended to. On another occasion, I had to order room service in person at the restaurant as no one would answer the phone and then had to wait for 30 minutes to order a drink later in the evening as only one person was available to tend to a busy bar. I have stayed multiple times now, and had the same service/response issues each time, meaning that although an IHG platinum member - I would now rather stay at another competitor hotel within the area. Kind regards, 20 July 2014
Rated 5.0 out of 5.0 by Brilliant hotel We stayed here for two nights and wished we could have stayed longer. The pancake maker was the icing on the cake. It's a beautiful building. I'm annoyed that I didn't make use of the spa. The restaurant opened a bit too late in the evening (6.30) as we have a 3 year old and so we had to go elsewhere but that's the only negative. There are lots of places to eat nearby so it's hardly a negative really. 19 July 2014
Rated 5.0 out of 5.0 by Great Lovely hotel. Would recommend this to anyone. Great staff and excellent facilities. 16 July 2014
Rated 4.0 out of 5.0 by Typical Holiday Inn The Maidstone - Sevenoaks hotel is a typical Holiday Inn. The room was comfortable giving a good night sleep although there is a small amount of road noise with the window open. The breakfast / dinner / bar area is functional and satisfactory for the odd night. 15 July 2014
Rated 4.0 out of 5.0 by clean hotel, friendly staff would use again, comfortable bed, clean room, friendly staff. 14 July 2014
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