Rated 3.5 out of 5 by 162
Rated 1.0 out of 5.0 by FAMILY 2 ROOMS AFFECTED! bOOKING TO REST?
NOTE IF THE ROOM HAS A FLAT ROOF OUTSIDE /FUNCTION ROOM UNDERNEATH..IF YOU WANT TO REST?SLEEP ASK FOR A DIFFERENT
11 September 2014
Rated 1.0 out of 5.0 by stevep17 Disapointing
Bed Small, dirty water left in bath,
breakfast not available till 7.30, staff in charge of breakfast extremely rude when i said i wanted to put the breakfast bill on my overall bill
of all the IHG hotels i stay in world wide the one in my own country was totally disapointing
11 September 2014
Rated 5.0 out of 5.0 by MGD71 Perfect business hotel
Friendly and very efficient staff. Quick and easy check in
08 September 2014
Rated 3.0 out of 5.0 by MFM66 Cold room
The room was cold and small. I have been provided with a radiator to rise the room temperature.
04 September 2014
Rated 5.0 out of 5.0 by Notimpressed_2014 Great location and facilities
Highly recommend this hotel. Easy access to motorway, close to London but feels like the country
02 September 2014
Rated 4.0 out of 5.0 by eviearm Couple of bad apples in an otherwise fresh fruit bowl!
Lovely hotel,welcomed as priority members.Nice relaxing break.Overall good.A couple of staff let it down.The guy on the swimming pool reception was totally disinterested in even smiling or passing the time of day with us.He only grunted five words in two days " Sign in" and " Want a towel?" The restaurant manager came a close second for bad customer service by refusing to let us sit at a quiet table by the window because they were set for four and there was just two of us and then glared at us the whole time after shouting at us when we didnt move.Can understand this if the place had been full of people in groups of four but the place was half empty.The pregnant lady who checked us in was wonderful and so was the night porter Such a shame to have a couple of bad apples in an otherwise fresh fruit bowl!
01 September 2014
Rated 5.0 out of 5.0 by eddiejg great service and good pool
stayed in august for thorpe park visit for our daughter and had a great couple of nights ,staff very helpfull , swimming pool was great and food good
31 August 2014
Rated 3.0 out of 5.0 by Scott M Pleasant stay only let down by a lack of customer service from reception
I arrived with my children on Thursday for a relaxing day in the Hotel prior to taking them to Thorpe Park on the Friday. Upon arrival I was 'sold' a breakfast on the basis that kids eat for free. I was asked my kids age and then told that at 15 and 12 they would qualify for the deal. I paid my £10 for the 3 of us to eat and retired to my room.
Later on that day I returned to front desk and was told by the same receptionist #in front of other guest waiting to check in# that the information I had been given earlier was incorrect. I was informed it was in fact only children under the age of 13 that ate for free and as such I would now have to pay another £10. I obviously wasn't happy and cancelled the whole thing!
A shame as it took the gloss off what would have otherwise been a good stay.
30 August 2014