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Rated 3.6 out of 5 by 158 reviewers.
Rated 5.0 out of 5.0 by Great location and facilities Highly recommend this hotel. Easy access to motorway, close to London but feels like the country 02 September 2014
Rated 4.0 out of 5.0 by Couple of bad apples in an otherwise fresh fruit bowl! Lovely hotel,welcomed as priority members.Nice relaxing break.Overall good.A couple of staff let it down.The guy on the swimming pool reception was totally disinterested in even smiling or passing the time of day with us.He only grunted five words in two days " Sign in" and " Want a towel?" The restaurant manager came a close second for bad customer service by refusing to let us sit at a quiet table by the window because they were set for four and there was just two of us and then glared at us the whole time after shouting at us when we didnt move.Can understand this if the place had been full of people in groups of four but the place was half empty.The pregnant lady who checked us in was wonderful and so was the night porter Such a shame to have a couple of bad apples in an otherwise fresh fruit bowl! 01 September 2014
Rated 5.0 out of 5.0 by great service and good pool stayed in august for thorpe park visit for our daughter and had a great couple of nights ,staff very helpfull , swimming pool was great and food good 31 August 2014
Rated 3.0 out of 5.0 by Pleasant stay only let down by a lack of customer service from reception I arrived with my children on Thursday for a relaxing day in the Hotel prior to taking them to Thorpe Park on the Friday. Upon arrival I was 'sold' a breakfast on the basis that kids eat for free. I was asked my kids age and then told that at 15 and 12 they would qualify for the deal. I paid my £10 for the 3 of us to eat and retired to my room. Later on that day I returned to front desk and was told by the same receptionist #in front of other guest waiting to check in# that the information I had been given earlier was incorrect. I was informed it was in fact only children under the age of 13 that ate for free and as such I would now have to pay another £10. I obviously wasn't happy and cancelled the whole thing! A shame as it took the gloss off what would have otherwise been a good stay. 30 August 2014
Rated 5.0 out of 5.0 by Excellent There for 3 nights in August. Nice hotel in quiet setting Executive room 253 Very spacious Bed extremely comfortable Adequate bathroom Hotel very clean and staff helpful Could do with mirror above desk Would recommend hotel and return 30 August 2014
Rated 4.0 out of 5.0 by Nice garden Hotel Nice dignified Hotel. The lobby overhead lighting needs a feature lighting fixture. The multi shades do not create an ambiance. The lobby is a little spartan and needs some luxury. Invading guests should not cause a major back up in rate of service in the dining room. It is our third time staying and we will be happy to visit again. My wife says she loves the Hotel but not the Hullaballou. 28 August 2014
Rated 5.0 out of 5.0 by Friendly staff and excellent staff Reception staff were excellent, even though we arrived a bit early than the check in time the room was ready , explained everything very professional and friendly. We were in Room 257, it was comfortable, and clean. Restaurant staff were very helpful, and was one Trainee staff who was very professional as well. Nice and quiet . 23 August 2014
Rated 3.0 out of 5.0 by great bed and attractive sports enter Stayed before at Shepperton.Car is a necessity but restaurants shops and a giant Tesco are 10 minutes away.Room a little small for 2 adults and an 9 year old but we managed.Plenty of car parking space and very convenient for Thorpe park,Chessington,Legoland etc. Breakfast is good but at £15 if you dont pay in advance too expensive,Tesco will do it for £4 a head. Sports center good for exercise and swimming and bar service attractive.Staff could be a bit more welcoming. 17 August 2014
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