Rated 3.7 out of 5 by 462
Rated 1.0 out of 5.0 by greenhilllad A Nightmare Weekend
A Shabby Hotel with weak management and totally disorganised in every department during our weekend stay,
Room not made up at 17.00 Saturday.
Overcharged at checkout
Curtains fell down
People shouting and swearing outside our ground floor room most the nights, just outside a fire door
Managers unresponsive to customers needs and seemed Stressed.
Later found out flights cancelled at Heathrow and passengers coached into Hotel. It appears these took priority over existing guests
June 29, 2016
Rated 1.0 out of 5.0 by cabennett Worst Holiday Inn
As a Spire Elite member I use IHG hotels around the world. I use IHG because you know what to expect and they offer acceptable value for money. Unfortunately this definitely is not the case Shepperton even though I reserved the room on points !
After parking the car I then dragged my suitcases all the way through the hotel from one side to the other to find reception and then dragged them all the way back to find the room. I was offered an upgrade to a suite which I thought was good news - until I got into the suite. The furniture was very worn, the windows were filthy, the bath was stained, the toilet lid was broken, the bathroom floor was dirty, the TV remote didn't work and a couple of bulbs did not work so nothing could be seen at night.
We went to the restaurant.
The waitress was very pleasant and tried her best . First of all a table had to made up for us (there was only 1 other person eating in the restaurant). We ordered some drinks and 10 minutes later they were delivered to the table, The food was very average and my gammon steak was burned on one side .
I have seen other people write "worst Holiday Inn ever" in reviews and I have treated these responses with some scepticism. But with the Holiday Inn Shepperton it truly is the worst IHG hotel I have stayed in in over 20 years and DESPARATELY needs a complete refurbishment. I will continue to use IHG hotels as this, I'm sure, is just a one off - but something needs to be done with this one or remove it from the Holiday Inn franchise. And its close to IHG HQ
June 21, 2016
Rated 5.0 out of 5.0 by firstname.lastname@example.org great service
I recommend to anyone, great service and clean and quiet bedrooms
June 20, 2016
Rated 3.0 out of 5.0 by holiday72 Stay was very underwhelming
2 day business conference. Lunches were completely average, very little choice. Dinner was a very good standard and the service was exceptional.
Conference room smelled very damp.
June 20, 2016
Rated 5.0 out of 5.0 by steev62 lovely hotel and grounds
We stayed after a day at Chessington Zoo. there were 8 of us in total, 6 adults
June 15, 2016
Rated 5.0 out of 5.0 by Sioux66 Another good stay
Having stayed here a few times last year and have at least 3 more visits this year, this hotel and the staff make it a pleasant stay. Good service, pleasant atmosphere, would recommend to work colleagues.
June 13, 2016
Rated 2.0 out of 5.0 by Melg123 Excellent restaurant staff - let down by bedroom quality
We recently stayed in the Holiday Inn, Shepperton to visit Chessington.
We requested a family room with separate beds for our girls and were told we would have to pay to upgrade to an executive room to accommodate the extra bed. We did this, received confirmation of the set up, and still arrived after a long day in the park to only 1 extra bed in the room.
This was eventually rectified after a call to reception with no apology, but when the extra bed was 'squeezed' into the 'so called' executive room, we could hardly move around the room it was so cramped!
The whole room was very tatty, if this was an Executive room- I wouldn't have wanted to have seen their standard rooms!
The carpets were very tired,
June 8, 2016
Rated 4.0 out of 5.0 by sarah662k great staff
Stay at the hotel weekly, the staff are great. Always happy to help, service is excellent... they even remember I like a large dry white wine with my dinner... !
June 6, 2016