Rated 3.5 out of 5 by 139
Rated 3.0 out of 5.0 by IFramedRogerRabbit Not a quick checkout
Unfortunately there wasnt enough staff to check people out in the morning. This seems silly considering most of the people staying were checking out at the same time to go to work.
22 July 2014
Rated 1.0 out of 5.0 by TC999 Downgraded to a twin - so much for Gold Elite status
I always try to use Holiday Inns when I can - this stay has definitely put me off. I left a Holiday Inn at Taunton, where I had been upgraded in recognition of my status, and arrived at Shepperton to find I had been downgraded to a twin. I suffer with back problems, so this alarmed me straight away. The reception staff did not show any consideration to my circumstances and offered no solution.
To add insult to injury, my room was not clean (dirty bath, soap grime and hairs). The power sockets didn't all work and the power supply was unstable.
On a plus side, the restaurant and bar staff were very good, helpful and polite.
20 July 2014
Rated 5.0 out of 5.0 by RJ_Wales Great staff. Quiet location
Staff always professional and friendly.
Rooms are a bit dated but clean and comfortable.
Bar meals are reasonable value and good quality.
Pool and fitness centre on site - but I didn't use these facilities.
Will stay again when in this part of the country.
19 July 2014
Rated 1.0 out of 5.0 by Lidi35 Nice Property Shame about the rooms
The reception staff are not overly willing to assist at this property unlike their counterparts at other properties. I had trouble with mobile network coverage when I checked in. I was handed a key to go and check another room for myself. Sadly the network coverage was non existant in the alternative room. I felt this was deliberate, especially when the front desk staff advised me that their mobile phones had coverage and had no problem.
On the second day we left the room and returned at 2.30pm. It was not made up and the hotel was empty so there was no excuse that occupied rooms were left un- made. I was most disappointed as we had a function to attend that evening and had only just over an hour to prepare but were left using an un-made room.
The staff also fail to advise that a code is needed to leave the car park and the intercom at the car park does not work.
This property does not give consideration to their Priority Club members.
18 July 2014
Rated 5.0 out of 5.0 by Jjeweluk Beautiful Hotel
Love staying at The Holiday Inn hotels and Shepperton Holiday Inn is a really lovely example. Really love the location, hotel facilities and the very friendly efficient staff. Highly recommend this hotel which is just short walk from the river Thames, short drive from London Heathrow and Gatwick airports while trains to London are nearby in Walton-on-Thames or Shepperton .
17 July 2014
Rated 5.0 out of 5.0 by KaLe Peaceful location, great facilities
Excellent hotel with plenty of parking, great facilties and comfy rooms for good nights sleep
16 July 2014
Rated 2.0 out of 5.0 by davidh123 Massive dissapointment with the food and service
As both a holiday inn veteran in particular the Shepperton as i've stayed here probably 15-20 times in the last two years. I was extremely disappointed with the experience this time around.
The hotel was busier than normal but this did not justify the fact that the food quality and service was awful. I was served a dish of olives with 4 olives that were off; no apology was given by the waiting staff and i had to ask twice for a refund. My pizza was also cold, but by the time it arrived i was too hungry to bother complaining.
Surprised by the receptions staff lack of interest the following morning...."oh yes i heard we were busy and had a few service issues"
This is the second time now i've had issue with the hotel and the staffs disinterest has been apparent both times, corporately we can choose between three hotels in the area and it might be time to look elsewhere.
Room was of normal standard , which was fine - exactly as you expect from the chain.
15 July 2014
Rated 3.0 out of 5.0 by Duty Looks OK, but not great
Hotel room was not up to standard. Great looking hotel, but not somewhere I would stay again.
14 July 2014