Rated 3.6 out of 5 by 317
Rated 5.0 out of 5.0 by vicfischer Friendly/Helpful Staff. Nice clean hotel
Great hotel, used as part of a bus tour. Staff were very friendly and helpful. Rooms were clean and comfortable. Wifi access good. Went with my mum who has never stayed in a Holiday Inn and she liked it very much. Would stay there again
July 25, 2015
Rated 1.0 out of 5.0 by 1591 Bar
The bar and breakfast room was very good the as was the service and cleaniness the remainder of our stay was poor.
July 22, 2015
Rated 3.0 out of 5.0 by timteetim Usually good service but this time...
I have stayed at this hotel several times, and although the staff change quite frequently, the service has always been good, however on this occasion I was left disappointed and had reason to complain.
The reception staff were, as always friendly and welcoming and the room up to the normal standard, however the bar staff were not. Service was slow and to be honest a bit surly.
My complaint, however, arose from waiting over half an hour for my meal dessert ( cheese board), and then, after requesting some butter ( which did not materialise), I had to return the meal to the bar, over an hour after ordering, uneaten. In fairness the bar manager was very apologetic and dealt with my complaint - but I did feel disappointed and let down by the incident.
July 20, 2015