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Rated 3.7 out of 5 by 143 reviewers.
Rated 1.0 out of 5.0 No Management Noise, entire hotel had a bad smell, staff did not care or do their job but they were nice about it. My breakfast door card did not get picked up on the first day and neither did others I seen. February 4, 2016
Rated 5.0 out of 5.0 Great front desk staff and comfortable rooms Front desk staff was excellent.Your front desk Manager Ms.Nicole was very polite and made sure if we needed anything she would be willing to help our stay be the best it could be.So thanks to her and the staff whom worked with her. February 3, 2016
Rated 2.0 out of 5.0 by Next to railroad track I stayed in this hotel for one night and it was horrible! This hotel sits right alongside a railroad track and trains come at least once an hour. That means I was awake every hour that night. I don't understand why they don't have windows with noise cancellation or something similar. I wouldn't recommend this hotel to anyone just because of the location. February 3, 2016
Rated 2.0 out of 5.0 by Meh Servers were down upon arrival so check-in was a drag. No water in the building on the second night. Was told that it would be fixed by 11pm but by 3am, still no water. Shuttle driver was great though. January 30, 2016
Rated 5.0 out of 5.0 by Friendly and accomidating staff Very clean and updated hotel. All the staff are friendly and accomidating. January 30, 2016
Rated 4.0 out of 5.0 by Walk to Casinos and SciPort...even at night! Our Family visited Shreveport to go to the Casinos and WIN BIG! I am glad we stayed here, because we were able to walk to the Casinos and SciPort Discovery Center...even at night. There was a shuttle to and from the Casinos until 2AM..but we were winning so we stayed later and walked back. There is quite a bit of noise that comes from the train that is couple feet from the hotel, but if you enjoy yourself enough while at the Casino you barely even notice. The Front Desk Staff were very welcoming and accommodating. The rooms were nice and clean. Do not bring home the leftovers because there is NO mini-fridge or microwave in the room. Beds were firm but comfortable .The parking had adequate lighting but could easily fill up quickly. We will stay here again! January 29, 2016
Rated 3.0 out of 5.0 by 2 nights in January Hotel is older and shows it. So expect the elevators to not work as smooth as new ones and the carpets in the hall ways will show some wear and tear. Biggest problem is the street and train noise on the South half of the hotel. North half is much better so if possible ask for a room on the north side.Overall staff was very helpful and the breakfast buffet was better then average [great Grits] January 28, 2016
Rated 4.0 out of 5.0 by Nice Hotel and staff-Noisy train near by Loved everything about my stay except for the noise from the trains all night long. This hotel is in a perfect location for downtown entertainment. January 28, 2016
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We are excited to announce that this property completed an extensive renovation on 01/31/2015. In an effort to ensure that our guests have access to the most relevant reviews we have removed any reviews posted prior to the completion of this renovation. IHG has not in any way considered the rating of individual reviews, all reviews were removed prior to the date listed above to ensure that our guests have the most up to date, unbiased reviews from real guests who have completed a stay at our newly renovated property.