Rated 4.2 out of 5 by 445
Rated 2.0 out of 5.0 by Putraskyline Unattentive Staff and Poor FnB Product
Arrived in Atrium late evening using a taxi. While there are 2 staff standing at lobby, they are not interested to help you with the luggage or show us the reception since the building is in under refurbishment.
Met a front desk which was very friendly. Got a room in 26th floor. Nice view of Singapore. However the bed was hard, not comfort at all. Pillow was too small for HI standard. I didnt like the shower in the bath tub. Air circulation in the bathroom was poor.
After checking in, we straight to the Executive Lounge. Food selection was good but the service was non existence. I wait for 10 min, no one asking to help you with the beverages selection. Poor service. You need to self service go to the counter and ask the drink. Lounge waitress are interested to talk wothin themself only.
I have used the concierge the next day and they was good helping with the transportation option.
Breakfast was very poor. Poor in term of selection, hygiene of the place and also the staff. Only 1 hot station available which is egg counter. Only 1 wok available for chef to cooked. While I am seeing around 4-6 waitress, none of them interested to ask you either coffee or tea. You have to wait 10-15 minute to get attention and another 15min for coffee to arrived.
I feel this is the first time I encounter terrible value, poor service in Holiday Inn that I have been to. I will avoid this hotel at all cost.
30 May 2014
Rated 4.0 out of 5.0 by Shanghairen Genereally good
Generally good hotel to stay, the location is not good, a bit far from the subway station. The swimming is cool!
30 May 2014
Rated 4.0 out of 5.0 by pioneer79 Nice suite room
I enjoy the big nice suite room at top level.
And now looking forward the facelift.
21 May 2014
Rated 2.0 out of 5.0 by Yien Air-Con
The air-con is either too cold at 21degC or too hot in room 16-04. I have to wear double layers of t-shirt and long pants in the room.
Regarding the Changi Room, my colleague and i were freezing when attending training 5 days in this room. It is at the right hand side of the room. While colleagues sitting at the left hand side are hot. @_@
20 May 2014
Rated 3.0 out of 5.0 Bad Rooms And Uncomfortable bed
These was the 4th time to your property was not at all pleased these time with the room service and food at all .... It was a bad experience rooms were not clean , bed was most uncomfortable tp sleep on . Had a bad experience , would be thinking whether to come or no next time when i visit singapore
18 May 2014
Rated 1.0 out of 5.0 by CasonQingdaoChina 舒适的睡眠质量，方便的洗衣房
本人经常来新加坡出差，曾经比较过很多酒店，最终选择了Holidayinn Singapore Atrium作为一个长期落脚的地方。在这个酒店，前台和客房服务特别亲切，尤其是前台工作人员，非常礼貌、得体。给人一种信赖的感觉。
16 May 2014
Rated 4.0 out of 5.0 by Jarsun Overall very good
Like others room, bfast, amenities etc all very good or excellent. So i will just comment on things that can be improved. I drove. Nobody is there to receive us at drop off. I want to check in so need to park awhile at drop off but no one there to guide. I have stayed at HI city centre. Its very well serviced n guided. First impression important. Lacking here. 2nd, staff at check in not informative nor inquisitve. Have to ask for evrythng like carpark to room preference. At the end have to ask again room info but a vague answer given expecting me to understand, as though i stayed in HI all my life. Other hotels incl HI city centre, elaborate and reassure guests about room pref. Need to service better here. However, contact at all other times with staff at reception was excellent. Until, again, I was waiting to checkout, the guy at checkout just nodded his head to beckon me to go to him. In most other hotels the staff would be most polite n respectful. This lacks basic social grace. I am not waiting to buy groceries. And after that i never heard a single word from him. Not even thanks n see you again etc. i have to ask him for a carpark coupon. It all seems too aloof for guest service. If not for the less than expected, start and end to the stay, evrything else was perfect. Even the renovation did not affect us at all.
15 May 2014
Rated 4.0 out of 5.0 by TwoTTs Met our requirements
Having booked on-line for 3 persons and getting a confirmation which indicated there was no guarantee of bed configuration and an extra charge may be made for an extra person, we were absolutely delighted to find we had been allocated a room with 3 single beds, This was absolutely perfect for 3 unrelated females to share a room. Thank you for providing this configuration.
We were a little disappointed at the lack of knowledge at concierge (more than 1 staff member) on specifics of a number of attractions. We wanted to know more information than just reading a brochure, but often got vague or conflicting answers. There were very few brochures available. We did receive a gift after booking 1 tour. Do the concierge staff ever go on training trips/attractions/tours?
The lobby was undergoing refurbishment, so we had to use the lounge bar area to access wifi - the staff were very understanding.
Housekeeping did check every day if we were ready for our room to be done - very pleasant staff, but I have not experienced this interruption at other properties
11 May 2014
Rated 5.0 out of 5.0 Great hotel
Highly recommend as we experienced an excellent service from everyone.
09 May 2014
Rated 5.0 out of 5.0 by CAPTRON GREAT HOTEL BUT NOT A LOT OF PLACES AROUND HOTEL
We come to Singapore at least 3 times a year and have never stayed in this hotel before, so we decided to give it a try and we really like it. We found the staff to be very pleasant, with a can do attitude . We liked the lobby bar because the time of night we were there was no live music and we were able to have a conversation without having to shout... The service was good, the beer was cold and the bar food was good. The one thing that is over looked on the website are the 2 convenience stores in the hotel that sell a little bit of everything just like a 7-11. But the best thing about the stores is that they stay open until 2:30 (0230) in the morning and they sell beer, wine and hard liquor, so if you come in on a flight from the USA after midnight you can use these stores and not have to leave the hotel. Also, there are 2 7-11's 2 blocks from the hotel one to the left and one to the right.. You have to walk 10/15 mins from the hotel to get to a lot stuff but that's not to bad, We will be coming back to this hotel...
08 May 2014
Rated 5.0 out of 5.0 by luoluom 客房整洁，服务前台人员热情有效率
03 May 2014
Rated 5.0 out of 5.0 by Co rod Our Holiday Inn Atrium Experience
My wife and I had a reservation for 4 nights at this Hotel. Unfortunately I was hospitalized a few hours after our arrival, remaining there for three days. From the moment we arrived (with myself feeling very unwell), every employee could not have been more helpful. The care and service was exemplary and far beyond the call of duty. Certainly this attention offset what could have been a regrettable holiday. Our thanks to all staff and management .
28 April 2014
Rated 5.0 out of 5.0 by Alby Club Floor recommended
A short stay whilst attending a conference. booked club floor as have stayed on club floor here and at Holiday inn Central. Both good. Service from staff was excellent, attentive with out being over the top.
I liked breakfast here as even though not a wide range it was quiet and had enough to satisfy my needs.
Overall i would stay again and recommend it.
Location id good, only 5 minutes for the river and then can walk along to Boat Quay.
25 April 2014
Rated 5.0 out of 5.0 by Tembo Great Hotel
Glad to find the Atrium as being a regular cruiser out of Singapore this hotel offers great facilities for a great value. We choose the KING BED EXECUTIVE SUITE on the highest floor and have always had a great stay. Vicinity not bad- great walk down to Marina Bay.
Customer service excellent and very professional.
Staying again November 2014
22 April 2014
Rated 4.0 out of 5.0 by ytwong Good Location
You can take a walk along the river bank early in the morning and at the evening, instead of walking along the Orchard shopping malls.
18 April 2014
Rated 4.0 out of 5.0 by personify Very good hotel
The only disadvantage is that the location is far from the MRT station. Although there is a bus station right at the hotel, but the singapore bus system is not that convenient for foreigners. Otherwise the hotel is geneally a good hotel with cleaniness and friendly staff.
16 April 2014
Rated 4.0 out of 5.0 by Harry2772 Excellent Service
I wrongly booked my room but your staff was quick to point it and we quickly resolved the error.
Your staffs are all very friendly, always with a happy face.
15 April 2014
Rated 5.0 out of 5.0 by virtualaris One of the best highlight of my parents anniversary
At first, I thought that the hotel only fits to the tour group or business group booking since the hotel is big and has lot of rooms. However, I was wrong !!! Since the hotel staffs are very good in taking care of us.
I booked a suite on HI Atrium as a moment to celebrate my parents anniversary. I arrived quite early and I was told that they have setup temporary room since our suite was not ready yet. I just can say wow !! Other hotels usually asked me to wait if the room was not ready but setting up temporary room so we could get rest are really nice touch.
Eventhough there is no upgrade since it is the highest category in the hotel but I really appreciate how they treated Platinum members. Early check-in, drink vouchers, and also they way that they handle my requests to make my parents anniversary memorable.
There was birthday cake in the suite room along with the greeting card; even some of the words in greeting card are using Bahasa Indonesia which are very appealing. My parents is very happy and eventhough that they probably have ever stayed in a suite in other *4 or *5 hotels but they said that it was one of the best hotel services that they ever had.
I also had a chance to meet Jerrick, the duty manager; and also fabulous staffs in lounge like ms. Kartini and ms. Rosa which are very helpful and kind during our stay. My parents enjoyed a lot to chat with ms. Rosa since she is very fluent in Bahasa.
All in all, it was very pleasant stay and kudos to all of the teams in Holiday Inn Singapore Atrium.
14 April 2014
Rated 2.0 out of 5.0 by another cup of coffee! Sorry, but it needs an upgrade
I found the room small, dark and dingy and not at all appealing. The wiring system needed an upgrade and the aircon controls were limited. The location is fair enough, but a long walk from any of the main sites. I didn't eat there, so I have no comment on the food, but the restaurant appeared appealing.
The staff varied--several folks were top grade, but quite a few seemed rather disinterested. House keeping was late--I had already returned to my room about 4pm and was showering when they came to refresh the room. Overall, no one was really bad, but the place suffered in comparison to my stay before at the Saigon Intercontinental and the Semerang Crowne Plaza, both of which got 5 stars from me with bonus points to their exceptional staff.
Bottom line is that the entire place just needs to be upgraded in appearance, function and energy. Even the elevators moved at a snail's pace, which is sorta the mood of the hotel...
11 April 2014
Rated 5.0 out of 5.0 by Artyka Great Hotel
High level service and super Food & Beverage !
11 April 2014
Rated 5.0 out of 5.0 by Marc76 A nice stay and a good place to sleep..
Not first time staying here. The condition and service of the hotel is good as usual. Able to have a good rest on the comfortable bed and pillow without disturbance. Breakfast is so so. Tasted the pork sausages with slightly smelled. Chef have to take care on that. Will stay in this hotel again in future.
11 April 2014
Rated 5.0 out of 5.0 by micehound Family experience
Overall it was a good home away from home. Having spent nearly 60 nights there this year!
The only negative comment I have is the lack of access for prams or wheelchairs for that matter from the hotel down to road level, Outram rd and Havelock rd.
We had to carry the pram up and down the steps.
10 April 2014
Rated 5.0 out of 5.0 by Yutian Friendly staff, nice renovated club room
Front desk and concierge teams are amazing: friendly and helpful. They are happy to store my mountain bike in their store room with no problem. Top class check in/out experience.
I can see significant improvements from the last stay. The lifts are contemporary and fast; the renovated club suite was fresh and large, much better than the deluxe room I stayed in last time. I hope the hotel can renovate the rest of the rooms so that I can confidently recommend to my family and friends.
10 April 2014
Rated 4.0 out of 5.0 by 心想事成 Good experience
In general, this hotel is good.
Room cleanliness was okay, but could be better, e.g. windows are not clean.
10 April 2014
Rated 5.0 out of 5.0 by Marc76 Great stay and good customer service
Warm greeting received during my arrival. Room was upgraded due to platinum member with a nice friendly smile from the front desk. Breakfast was good. Cleanliness is acceptable. The most important for me is the bed and pillow quality that giving me the good rest throughout my stay.
Keep up the good job and definitely will stay here again.
09 April 2014
Rated 3.0 out of 5.0 by Traveler030114 Nice and comfortable
This is my second time at the Holiday Inn Atrium.
Pros: This hotel is place near the river and in walking distance to fine dinning and drinking. I enjoyed the location and it worked well for me as its is near by Orchard street, Clarke Quay and Chinatown. The staff is very nice and pleasant. I always get a great welcome as a IHG Platinum member. Taxi is mostly available and I don't have a long wait for one.
Cons: The restaurant is a little expensive for breakfast but I don't eat at the hotel normally. The hotel lobby and rooms could use a face lift but still nice enough to stay.
I would stay here again on my next trip.
07 April 2014
Rated 5.0 out of 5.0 by Valletta,74 great place to stay
The Atrium Hotel is very recommendable and this is due to many aspects. The hotel is very welcoming with a very cordial and attentive staff in all areas.
It is very clean. We had a very comfortable and spacious room.
One can find a great variety of freshly cooked food for breakfast.
The pool area is very well kept and very clean too.
the hotel is well served by buses to all areas of the city. It is also of walking distance to Robertson Walk and Clarke Quay both of which are full of bars and restaurants.
04 April 2014
Rated 3.0 out of 5.0 by ktlee Staff...
Staffs at the buffet restaurant are not friendly and I felt that they discriminate people by something. I asked for window seats and one lady said they are all booked and reserved. Until I finish no one was seating. When I saw few minutes later, some people from outside (not guests staying hotel) were seating. I was always escorted to be seated middle seats where no one wants to seat as many people are walking by all the time. I was never given drinks menu at the dinner time. Food was actually good for breakfast but food at dinner at buffet was not good at all. Some waiter was very kind and nice though. I would not recommend this hotel.
02 April 2014
Rated 4.0 out of 5.0 by Danielsys15 Great hotel and traffic
Overall is good and convenient. But need to improve the parking lot.
01 April 2014
Rated 4.0 out of 5.0 by elvis123 dated but a solid property
The hotel is obviously dated yet was also well kept and maintained. The bed were firm. The toilet was spotless. Not closed to MRT but there was a small leaflet given by the concierge with nearby bus station and route to tourist spot. Close to downtown and just 6DGS to downtown in normal hours. Good recognition as a IHG gold members with welcome drinks and fruit. Pool was small. Service occ miss and hit e.g. I ask for a late check out but then the room key became malfunction after 12.
30 March 2014