Rated 4.5 out of 5 by 887
Rated 5.0 out of 5.0 Excellent hotel, just need to improve little bit on breakfast
I had an excellent stay with family for 4 days at Holiday Inn. Staff were all pleasant and warm. We were able to check in right away upon arrival (a little past 10 in the morning). They helped us with our bags. Rooms were very clean. Even if hotel location was beside an expressway, we could not hear any noise from outside. We were always helped in getting taxis, and even helped us book airport transfers when we were about to leave. Hotel location is excellent! So near everything. Malls, restaurants, convenience stores.
Just need improvement on breakfast. We stayed for 4 days, and while breakfast was tasty, menu was exactly the same every single day. You might want to change the menu selection daily for variety especially for guests who stay for a few days or longer.
Another plus for me is that upon check in, they gave us a 2 pm check out for being IHG REwards member. However, on our last day, our flight was to leave at 8 pm. I asked front desk if we could have a later check out at 4 pm. And they said yes! To both our rooms!
I am so happy with Holiday Inn's service. Looking forward to being back, and hopefully stay at more of your hotels in other countries.
And oh, of course, nothing beats their kids stay and eat for free policy. :)
May 21, 2015
Rated 5.0 out of 5.0 We will be back!
I can't speak highly enough of the staff at this hotel. From the moment we arrived at reception off an early morning flight from Europe until we left after a 3 days, staff were always willing to help, friendly and welcoming.
The hotel is a bit dull in some areas (hallways for example# but the rooms are fine and public areas are good. Nice to have some peace and quiet in the middle of a busy city.
Capping off our experience was the recognition we received as IHG members and the welcome we received for returning #a surprise as it is some years since I have been to this property).
Overall very positive and a great place for a family stay or for business. We will certainly be back next time we head to, or through, Singapore.
May 21, 2015
Rated 5.0 out of 5.0 by freta Great customer service
Front desk went out of their way to be accommodating to our needs.
May 20, 2015
Rated 5.0 out of 5.0 by 鳯儛飛翔 服务态度一流
May 18, 2015
Rated 4.0 out of 5.0 by Roydk Bed
I found the bedding and pillows very comfortable with a choice of pillows. The bedside table had all the necessary controls too
May 14, 2015
Rated 5.0 out of 5.0 by aka75 Overall an excellent experience.
Overall an excellent experience.
I especially enjoyed the modern treatmills in the gym and the spacious pool.
The breakfast in the restaurant was just average, the food in the executive lounge was way better.
May 14, 2015