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Rated 4.0 out of 5 by 174 reviewers.
Rated 3.0 out of 5.0 by Pool I enjoyed my time at this Holiday Inn but my adult children and their friends were disappointed because the pool closes at 9:00. I think 9:00 is extremely too early for a pool to close. I will not be staying there again if I have children that want to swim with me. 26 February 2014
Rated 5.0 out of 5.0 by 2nd Home In the last 6 months I've been to the Chicago are 4 times. Three times I stayed at this hotel. I will continue to use this facility on all future trips to this area. It is very clean, friendly and safe, 24 February 2014
Rated 5.0 out of 5.0 by Awesome stay! I recently stayed at your hotel on a recent trip to Chicago. I booked my stay online and when I arrived at the hotel, the front desk staff was very friendly and found me a room that was well above what I expected to get. Throughout my stay I frequented Bar Louie inside your hotel and found the staff very friendly. The bar manager Kristin was extremely friendly and accommodating. She provided great customer service and answered any questions I had. She was very busy at times, but still found the time to make sure I had everything I needed. Kristin's attention to detail and me as a customer was a definite plus and I will definitely be staying there again because of her. 24 February 2014
Rated 4.0 out of 5.0 by Nice Room, Clean Comfortable I was here on business. I found the room to be clean and comfortable and a reasonable value. I appreciated the that it was quiet and did not have a hard time sleeping. 15 February 2014
Rated 2.0 out of 5.0 by Dissappointed I have stayed here before and have had mostly average experiences which is fine to me. My business partners tell me they do not stay here because of the poor service. I have always supported my decision to stay here until now. Small things matter to me and not being recognized as an IHG rewards member started the evening wrong. The check in was inefficient. I had to mention that I had booked a room with breakfast and I was told that they would bring a voucher up to the room later in the evening. Every other IHG place I have stayed I have received a bottle of water or something, received nothing. Ok, I thought maybe I was over reacting, I just bought a $2 bottle out of the vending machine. Up in the room it appears that one of the beds was used. It was made but had excessive wrinkles and imprints like the people before may have just laid on top of the sheets but it still should not be this way. I have a good meal at the restaurant and come back to the room to see a $10 breakfast coupon under the door. Now realize to book breakfast ahead of time in your reservation it costs $12. I had a lot of work to do so I just wait till morning. I go down to breakfast. The service is good and quick, I order eggs, toast and an orange juice. The bill comes to $13 and some change. Of coarse the coupon only covers 10 of it. I do not get into a long discussion with the wait staff because it is not their issue. I pay the difference and go to the front desk on my way out. I explain the situation and I receive an almost stupid stare look from the attendant. Like I should be happy paying twice for my breakfast. All he said was I will look into it. No apology or explanation. Little things with simple solutions but no one was willing to do a thing. Very disappointed and now I understand why my partners will not stay here. 09 February 2014
Rated 5.0 out of 5.0 by Great way to spend a winter weekend We came just for a break. It was a delightful experience. The room was large, well-appointed, comfortable and quiet. It was easy to get to the pool without having to go through the lobby. All staff were friendly and helpful, 05 February 2014
Rated 3.0 out of 5.0 by Mixed experience We typically stay at this hotel a couple of times a year. The staff is really professional and helpful. On this particular stay, we arrived late (after midnight). There were 4-5 people standing outside smoking, who must have been visiting the bar. As they were very close to the entrance, and being so late, it made the walk in a little uncomfortable. When we went to check in, the doors to the bar were open, and the music was extremely loud. It was very tough to hear the desk staff (or for they to hear us) due to this. I'm not sure why the door was not closed into the bar, so that the check-in could have gone quicker. We enjoy this hotel for many reasons (location, price, etc). But we found this experience to be a little strange in that the noise level was allowed to be that high at the front desk. 03 February 2014
Rated 2.0 out of 5.0 Not So Hot Unfortunately the room we were given was located in a part of the hotel that was quite cold. The hotel appears as if it has been converted to a hotel and was once a motel. John in the banquet room was very very helpful. Be careful were your room is located because if it is near the restaurant you will hear the music until 3:00am on Fri/Sat nite. 01 February 2014
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