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Rated 4.3 out of 5 by 190 reviewers.
Rated 5.0 out of 5.0 by Feedback Mattresses are too soft for comfort. Still suffering from a niggling backache which I got from sleeping in the hotel bed am sure. Should have asked for a change in mattress. Maybe you could have someone asking/checking for any kind of discomfort on an individual basis. Some people hesitate to speak out. 02 July 2014
Rated 5.0 out of 5.0 by Great service It was great time I spent here. Good tea, pear cidre and dinners in the restaurant. 01 July 2014
Rated 5.0 out of 5.0 by Excellent service, good food, OK room Excellent service, friendly staff, good food, OK room, bed too soft and too small, windows don't open wide enough, rubbish collection men came in middle of night (this seems to happen in every country in the world outside every hotel in the world every night of week. How does that work?) Slightly tired decor but overall excellent experience 01 July 2014
Rated 5.0 out of 5.0 by All you need! Everything I require from a hotel stay was provided so well by this Hotel...everything you could name. Thank you Solihull Holiday Inn. 30 June 2014
Rated 4.0 out of 5.0 by My Stay I was there for a gardening convention, but there was a huge wedding there at that evening. I think the staff were a little overwhelmed with the amount of people there, but it was really nice all the same. I wanted to initially eat in the hotel, but the bar-staff were very overwhelmed with the private party, and eating there was practically impossible. However, just across the street, there was a shopping center with a great food court, and I was able to eat at TGI-Fridays - something I hadn't done in years and was pleasurable to me. There was also an itialian place and some other "new-age" restaurants and pubs in the complex, so food was not an issue. When we came back to the hotel, we wanted to go swim, but was quite abruptly told that the pool was closing in 10 minutes time, but were told to come back the next morning. We were two adults (40 and 55) who just wanted a relaxing swim after a meal, and it was quite annoying that the pool completely shut down after reception had closed. But I'm also just telling the bad stuff here: there was plenty of good as well: The accomodations were fantastic, the parking was plentiful (however we had to pay for it! how rude!) and the staff was incredibly friendly. The girl at the desk was bright-eyed and so very attentive and remembered me even after a long, probably horrible night of a wedding party and all their antics. The grounds - for me - were spectacular. Looking out of my window, I saw a beautiful lake with a fountain, surrounded by trees. Almost no cars, no traffic - a very restful night indeed. I would definitely stay here again, and I would definitely recommend this place, however, it's probably better during the week or when there are no wedding venues booked. 26 June 2014
Rated 4.0 out of 5.0 by Good place to stay Always great staff which make this slightly dated hotel a pleasurable experience 22 June 2014
Rated 5.0 out of 5.0 by A pleasant stay This hotel is ideally situated for anyone who wishes to indulge in some retail therapy as it is just across the road from the Touchwood shopping centre, which leads into the centre of Solihull. The staff were very friendly and the food of good quality. The Gym and pool were never busy and the area was clean and appeared to be popular with locals. 22 June 2014
Rated 5.0 out of 5.0 by Great service The room was really nice, clean and modern. The staff were professional and very helpful. Breakfast was great, lots to eat. We really enjoyed our stay and will come again. 05 June 2014
Rated 5.0 out of 5.0 by Really nice hotel Stayed recently for the second time in two years. Everything was exactly the same as before. Friendly, attentive staff, high level of cleanliness throughout. The room was a standard one, but was of adequate size for two people. Great breakfast too. Will definitely go back! 04 June 2014
Rated 2.0 out of 5.0 by Comfortable bed with reasonable Service I arrived late at the hotel, therefore unable to assess any of the amenities, but my initial impressions were not good and I will avoid staying at this hotel in the future. 02 June 2014
Rated 4.0 out of 5.0 by Stay 24/5 Food is expensive for what you get and breakfast quality is poor. Staff always very good. 31 May 2014
Rated 4.0 out of 5.0 by Nice hotel in Convenient Location We stayed here whilst attending a friends wedding. We have tried a number of hotels in this area which are quite tired and poor. This one was just what we required at a competitive rate. Handy for visiting Solihull, Birmingham and surrounding areas, and just opposite a very handy shopping complex with coffee shops etc etc. The hotel is modern, clean and comfortable. Breakfast is a tad expensive for the quality and choice available, but with the shopping complex just opposite with all it has to offer, a quality breakfast and coffee can be obtained for a fraction of the cost of what you would pay at the Holiday Inn. Will stay again due top its excellent location. 07 May 2014
Rated 4.0 out of 5.0 by Short Break We have been staying at the Holiday Inn Solihull for about 7 years. Always greeted with a smile when checking in. The fitness area and pool are excellent and well kept. 01 May 2014
Rated 3.0 out of 5.0 by Average hotel Stayed here 1 night wouldnt liked to have been more room was average have stayed in much nicer holiday inns elswhere hotel very busy lots of confrences on ,waited ages for room service and also waited an age to check out the next morning ,have had tocall them also to query my bill ,wouldnt stay here again ,feel its a bit of a cheek charging to park when your staying in hotel 27 April 2014
Rated 1.0 out of 5.0 by Overall Experience This has probably been the worst experience I have had with regard to Holiday Inn Hotels. My shower did not work very well - hot water was intermittent: plus the airconditioning broken. When I called reception they indicated they would get someone to look at it - that person never arrived. In the evening there was a lot of people in the bar but they only had one person serving drinks. Most people had to wait 10/15 minutes to be served: the bar person tried her best and, on numerous occasions phoned for help. But it took about 40 minutes for help to arrive - by then too late. Most people either left or could not be bothered. The breakfast, at 7am, was chaotic as it seemed they were not ready as some items were only just for selection and some items missing for a good 10 minutes. Newspapers were missing & I had not received my selected paper. However, when I asked I was told it was not ordered and that was that - no apology - just a terse response. Unfortunately, it looks good from the outside but fails once you are inside. On the plus side it is a fantastic location for restuarants on Solihul. 23 April 2014
Rated 1.0 out of 5.0 by Avoid at weekends if you want to relax I was working over the bank holiday weekend in the Solihull area and thought an out of town local hotel near to my work would be relaxing. I used some of my points last minute and booked. I stay in IHG hotels every week and I like to think that I am a relaxed customer . This is my worst experience so far. The lady that checked me in was rather cold to me but was chatty and nice to her friend who popped in previously. Whilst they chatted, I waited patiently to check in at 5.30 pm. I specifically requested a quiet room, if possible as working the Easter Sunday at 8 am but was given 125 which is right next to the lifts and near the stairwell. I thought a quiet room would be out of the way so found this a little odd. Perhaps the lady of reception thought this would be funny. I would like to warn people to avoid this room particularly at weekends. The room was lovely inside and very well maintained but it was just the level of noise associated with this room. When I finally got to sleep (lift noise) I was again rudely awoken by a party above at 4.30 am ( I contacted the reception) then getting back to sleep was trouble some as the noise from the lifts was more apparent . Its the little things that makes a huge difference. I was up at 7 am not feeling very refreshed and subsequently went to work tired. Funnily enough the same lady who checked me in, checked me out. The lady assured me a member of management would call me that day, but she gave the duty manager an incorrect phone number on a piece of paper. After contacting the hotel myself , 24 hours later the duty manager can only apologise but its the little things that count to me. Customer service has been shocking in this case and has left me tired and frustrated. I thought this hotel, in the area its in would be nice and relaxing but instead it was full of drunken groups with little care to the other customers. Funnily enough the central Birmingham hotels tend to be quieter and the staff are so much more friendlier. Avoid at weekends. 21 April 2014
Rated 5.0 out of 5.0 by more than pleased!! We have stayed at this particular hotel a number of times as our family live nearby. We have always found the staff very accommodating and helpful as we are a family of 5 and they always put us in one room which is very clean and spacious. This company, Holiday Inn, is the best we have stayed in for value for money and overall comfort, they are our first port of call when we try to book hotels and 9/10 they manged to sort us out with accommodation. Extremely helpful staff, would always recommend this hotel group to anyone but particularly this hotel as it over the road from a brilliant shopping center. 20 April 2014
Rated 3.0 out of 5.0 by Generally is was ok Generally things were good, however some of the reception staff were a little moody. There was a lot of noise coming from a bar opposite. I know this was not the hotel's fault, however on booking my reservation I was asked what was the nature of my booking. We were coming for a conference so perhaps being allocated a room not at the front would have been better? The wall between our room and next door was quite thin as we could hear all of their conversation. Ok, granted they were a little merry however this still interrupted our 'sleep'. Like I said, generally it was ok. The room was clean, beds were comfortable, the rate for the night was good but the above points just didn't make for the best stay. 14 April 2014
Rated 5.0 out of 5.0 by Really good hotel for a really great weekend! Brilliant location for our needs (motorway and Drayton Manor). On arrival check in was swift and efficient. The room was clean, very spacious and the sofa bed had already been set up for us, which was nice to know we didn't have to sort that out after arriving late in the evening. Breakfast the following morning was good, with a wide selection of items to choose from. The only minor disappointment was that there was no high chair. A member of staff asked did we want one, but she then returned to say they didn't have one. We managed with our 2yr old sat on our knees at the table. I did find it strange there was no high chair, after all, its advertised as "kids eat free" and even "splats welcome" with a picture of a child eating pasta (messily) on the room key wallet. We didn't bring our high chair as we thought one would be available. We were then planning on being out for meals anyway so it wouldn't be an issue. I also went into Solihull and bought a portable booster seat for the following day's breakfast. The following breakfast we were served by Hope, who was very attentive. She asked if we wanted a high chair, to which I said "yes please" to see what would happen. She appeared with a high chair. She then brought our drinks order over and asked if our child would like anything, such as a hot chocolate or a warm milk. Its only a little thing, but I thought it good service that she should ask. We decided to make use of the pool, our child's first experience in a swimming pool. It was brilliant. The member of staff (sorry, didn't get his name) was very helpful. Overall, it was a really good stay and we would recommend. 02 April 2014
Rated 5.0 out of 5.0 by Great location Good location, clean, warm, all you can ask really. We will be revisiting. 01 April 2014
Rated 5.0 out of 5.0 I would recommend this hotel. I'm not the easiest person to please - but I would recommend this hotel. I have to say, I've read many of the reviews for this hotel - most have been good, some not so good. From my own experience after having stayed here quite a lot due to work is that it is a very good place to be. I could not have chosen a better hotel in the area. So I'm pleased. I would like to thank the staff for making my stay such a good one - and I look forward to future stays. The reception staff are excellent and highly efficient. The restaurant staff give an ideal service. Their friendly professionalism is most welcome after a difficult day. And of course the breakfast chef has THE most amazing smile!!! Thank you for the time and effort. I look forward to seeing more of you. 29 March 2014
Rated 5.0 out of 5.0 by A good night's rest Having just come out of hospital, we needed a comfortable night before going to stay with family. And that's just what we got. A very pleasant room, overlooking a lake. An excellent dinner, and then a good choice of breakfast. I wish I had been feeling better so I could take advantage of all the facilities, which looked very impressive. 28 March 2014
Rated 4.0 out of 5.0 by Comfortable & large room. As always this hotel was welcoming, clean & comfortable. However , if your'e asked if you want a morning paper, don't expect to get it (ours didn't turn up on either day # & the bar staff were as slow as ever. Never stay at this hotel if you're in dire need of a drink or a cup of just doesn't happen !! And if they want to help the environment so much by asking the guests to re-use their towels , why do they have the heating on FULL !!! The reception & bar area were unbearable to sit in & our room when we first arrived was like a sauna......radiator off & windows open is the first thing we always do !! After a terrible experience in the restaurant last year #the service was dire, the food was poor) we avoided it this year & went out to eat. But we did try breakfast....not 1 of our orders was correct !!!!!!! 14 March 2014
Rated 1.0 out of 5.0 by Poor standards and a modern day Fawlty towers Staff service non excitant.. The restaurant was just a joke poor command of English , cold food , poor quality of food . Pointless trying to say anything as bad command of English .. Bar served drinks in dirty glasses .. Room poor quality duvet too small for bed , no toiletries , Hotel overall is of a low standard which can only come from the management .. It's the only holiday inn I have seen of this standard Such a shame for the branding .. The room was not worth the money and the restaurant not worth the money either . Avoid at all costs 11 March 2014
Rated 5.0 out of 5.0 by Consistently good I have been a regular at this hotel for a number of years now. I keep coming back because the whole experience is of a consistently high standard. 10 March 2014
Rated 5.0 out of 5.0 by Fantastic Hotel Second time we stayed here, staff is very helpful and friendly, clean rooms. What I really like too, is the fact that the food and beverage is affordable and delicious compared to some hotels. £5,00 for parking per day is amazing customer service, as you easily pay £10/15 somewhere else. The opening times for the pool/gym/bar/restaurant and breakfast are very convenient. I could not find any faults with this hotel and I will book this hotel again! 26 February 2014
Rated 3.0 out of 5.0 by Nice but... I stay in a lot of hotels in the ihg chain on a regular basis, however at check in here I was dismayed that the receptionist appeared disinterested in welcoming guests. I had been pre checked in and rather than telling me my room details the card was just placed on the counter for me. Overall however the stay was pleasant and it was a great location as we were meeting friends at the bars across the road, 22 February 2014
Rated 5.0 out of 5.0 by nice room Some flower decorations and fruits basket can show a pleasant walking in experience 13 February 2014
Rated 5.0 out of 5.0 by Friendly welcome, comfortable bed, good breakfast Third visit in six months. As always, Aika and all colleagues on reception (Gary, Hannah, Edwina, et al.), serving breakfast (Szilvia, et al.) and cleaning room (Anna) were efficient and helpful. Only slight disappointment was disturbed sleep on first night because of noisy wedding guests (suggest reminding wedding parties not to talk in corridors or slam doors in the middle of the night! felt pads on door jambs might help). High points were reception, room and copious and well-presented breakfasts (constant supply of delicious freshly prepared food). 13 February 2014
Rated 4.0 out of 5.0 by Stay was great, restaurant could use some work. Food was below expectations, disappointed in all meals paid for at local restaurant. Services was great. Will return. 11 February 2014
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