Rated 4.3 out of 5 by 83
Rated 5.0 out of 5.0 by Si81 Excellent service and value for money
Stayed over the weekend following xmas. Very good service, very comfortable, excellent value for money. Excellent location and close to all amenities. Good work.
05 January 2013
Rated 2.0 out of 5.0 by TheLimey Does not meet canadian standards
My husband and myself are Platinum Priority Members and was not greeted as such, asked for upgrade told there was nothing available when we were next to higher standard rooms which were empty. We stayed for a week, there were no doors on the closet, only 2 small drawers for underwear etc, no clock, no coffee maker, no plugs in bathroom to use hairdryer or hair tongs, pool closed early most nights, room wasnt cleaned for 2 days as staff were off for Xmas, did get clean towels when we called front desk for them. Food was very expensive at hotel restuarant so ate over the restuarents opposite hotel, cost of parking was unreal, five pounds per day, internet charge was even worse, most times in Canada have free internet & parking.
03 January 2013
Rated 5.0 out of 5.0 by RogerC Great hotel and location
Stayed one night after the good food show,perfect place to stay for the show,just a ten pound taxi ride to the NEC.Stayed here for the past few years for the show and love the location - straight opposite the Touchwood Shopping Centre and restaurants.
Marek on reception is a wonderful first point of contact, very polite and helpful.
Would recommend this hotel to anyone
07 December 2012
Rated 4.0 out of 5.0 by livelifelisa Enjoyable stay, would stay again
Was made welcome on arrival and breakfast and dinner was explained to us.
We found the room quite spacious, warm and clean. The double bed was very large and comfortable and there was a choice of firm or soft pillows.
The room had complimentary tea/coffee and in the bathroom it had shower gel, bath room and soap. There are other items available like toothbrush, cotton buds etc on request.
At dinner time we opted for two dine for £29.99 which is a two course meal, starter and main and a glass of wine each.
We ere not offered the wine and I ended up asking for it half way through the meal but other diners were asked when taking the order.
I ordered battered fish and chips. The portion size could of fed two but the quality was appaling. The fish tasted teribble and the chips were just your standard frozen chips. The peas tasted very dry as well.
My husband said his beef and ale pie was lovely but the mash was smash which is a big let down.
The breakfast was of much better quality with lots to choose from and we really enjoyed that.
Parking was not a problem but think it is very inappropriate to have to pay if your staying.
Would stay again though but perhaps considering eating out next time.
06 December 2012
Rated 3.0 out of 5.0 by Gazelle Room
Bed hard and uncomfortable. Not recognised as Priority Customer. Not offered any Priority Member facilities. Bathroom had signs of mould at bath.
30 November 2012
Rated 5.0 out of 5.0 by Wini Solihull
Ideal shoppers location, good value, nice staff, will return again at this price.
25 November 2012
Rated 5.0 out of 5.0 by SR72 Comfortable and friendly Staff
It was a warm welcome by the staff, the breakfast gave a very good selection, my only complaint although minor was the scambled egg was very poor.
The staff were very nice and was excellent I certainly would stay again - good value for money.
22 November 2012
Rated 2.0 out of 5.0 by helen76 WORSE FOOD EVER
I HAVE STAYED AT MANY PLACES THROUGH MY JOB AND BUISNESS, I HAD A MEAL IN THE RESTAURANT ON MY STAY. THE FOOD WAS TERRIBLE, I ORDERED FROM THE SPECIAL MENU HOW WRONG WAS I! THE CHICKEN, MUSHROOM AND BACON PIE WAS DRIED, THE PEAS SHRIVELLED AND LIKE BULLETS AND THE MASHED POTATO HARD AND DRY.......AH YES KEEP IT ON THE HOT PLATE TO KEEP WARM, WHAT A POORLY EXPERIENCED CHEF...NOT REALISING THIS ACTUALLY DRIES THE FOOD OUT. NOT TOO WORRY, I WILL GIVE BREAKFAST A GO.....HOW WRONG WAS I!! IT TOOK THEM NEAR 25 MINS TO BRING ME MY POACHED EGGS, OH MY HOW COLD WERE THEY....I GOT A MERE 'SORRY FOR THE WAIT' FROM THE WAITRESS AS SHE FLED IN SHAME #SAME WAITRESS FROM THE NIGHT BEFORE# TO TOP IT OFF, WHEN I DID COMPLAIN I WAS OFFERED A COMPLIMENTRY COFFEE, WHAT FROM THE COFFEE MACHINE I THINK NOT I COULD GET A BETTER COFFEE IN BURGER KING..............................SUCH A SHAME AS I ENOY STAYING AT HOLIDAY INN AND HAVE NEVER EXPERIENCED SUCH DIRE SERVICE AND FOOD.
I WAS PUT IN A ROOM WHICH WAS RIGHT NEXT TO THE LFIT, SO ALL NIGHT THIS KEPT ME AWAKE GOING UP AND DOWN.....THEN THE CLEANERS DECIDED TO WAKE ME UP @0600HRS HAVING A WEE CHAT OUTSIDE MY ROOM, I DID OPEN THE DOOR AND REMIND THEM IT WAS SUPPOSED TO BE A 'RELAXING' STAY, TO WHICH I WAS GIVEN A 'WHO DO YOU THINK YOU ARE' LOOK.
CHEERS HOLIDAY INN FOR A REAL UNPLEASANT STAY :))
22 November 2012
Rated 3.0 out of 5.0 by Loular Great staff but rooms need maintaining more.
The left hand window was broken and would not close. It was a very cold night so I turned the radiator up full but because the curtains were floor length and covered the radiator the room remained cold.
Also, the sink had a few large cracks in it and the plug was clogged as it took quite a while to drain.
As for the staff, they were all delightful. Chloe, the trainee receptionist was particularly lovely.
16 November 2012
Rated 5.0 out of 5.0 by Rich19843 Staff are excellent
Average hotel and property with dated rooms, however the service is excellent. Extremely impressive.
Thanks again to all the staff.
07 November 2012
Rated 4.0 out of 5.0 by Alex56 comfortable stay, great food
The room was very comfortable, food was great, evening meal`s table service was poor. Breakfast food was good, lots of choice and much better service, must have been different staff.
Only niggle was the fact that the bathroom fan did not work.
Felt I was in a tropical rain forest.
In fairness the manager addressed the situation upon checking out.
Very close to the NEC and would stay again
28 October 2012
Rated 5.0 out of 5.0 by theguest comfortable bed, outstanding customer service
I had a very enjoyable 2 night stay, very convienient location. The staff are outstanding, very helpful and curtious. Clean comfortable bed.
Will be staying again.
27 October 2012
Rated 4.0 out of 5.0 by dididdlyi very relaxing great manager Gary
We took our grand children to Cadburyworld and enjoyed a stay at the hotel too which was only 20 minutes car journey
Food was great room very comfortable & clean
Location was great right opposite a wonderful shopping mall and other places within easy reach
19 October 2012
Rated 3.0 out of 5.0 by madshopper Weddings in Solihull
We were going to a wedding in Solihull registry office which is right across the road and the fact that the Holiday Inn is on the same street across the road from it was ideal and took the stress out of parking in Solihull town centre on a Saturday afternoon as the Touchwood shopping centre is also across the road. As we were not socialising in the vicinity the value of the room was fine. The room was a bit tired, but clean with option in pillows. Coffee, tea, ironing board, hairdryer all avail. No safe 'though. We hadn't booked breakfast.My mistake so it cost us £10 extra each for full English with the usual continental extras. Car parking was £5 for overnight.
I would say location, location, location.Value for money and there are probably much better rooms should you wish to pay more.
19 October 2012
Rated 3.0 out of 5.0 by RoadRunners Good hotel but needs updating
I have stayed in this hotel on business for more than 3 months and is generally very good as a location althought there is room for improvement:
1. No free internet and the paid for services come at quite a high rate
2. Rooms are generally spacious if you have gold or platinum status but can do with updating. The televisions, carpets and curtains are very dated in comparison toother same hotels I have stayed in.
Other than that, the staff are friendly so not bad as a average hotel.
08 October 2012