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Rated 4.3 out of 5 by 156 reviewers.
Rated 4.0 out of 5.0 by Fire alarms, fire alarms.... Flew in from USA drove up from LHR and checked into this Hotel for two nights. The following morning I had business in Coventry and left my wife to sleep off the jet lag. Fire Alarm test mid morning, oh well they have to do it some time. After dinner in Solihull went to bed around midnight for the second night and guess ? 2.30am. Fire Alarm, evacuate the building stand around for 30 minutes whilst they check the building, ok it's false alarm.. A little note of apology but nothing else. Not much rest, charged for internet, charged for parking but it was a half way decent rate for the second night. Came back a week later hoping for a similar rate on the same night, no such luck more than double. Check all the available options if the rates are high. 27 July 2013
Rated 4.0 out of 5.0 by Not the best night of sleep Stayed Friday and Saturday night. I shall just tell it exactly as it happened.... Arrived Friday approx 2100hrs after working all day and 2hr drive. Requested 0600hrs wake up call (needed to leave approx 0700hrs). Allocated twin room at extreme rear of hotel, on 1st floor. Very warm night so slept with windows open. Woken at 0215hrs by fire alarm & evacuated to car park where fire engine was arriving. Waited outstide for 40minutes until allowed to return to room. Woken at 0430hrs by collection of bins (from rear of hotel). Woken at 0600hrs by morning call, left hotel by 0715hrs, rather tired!!! Reception staff friendly. Good standard of accomodation. Had good night's sleep on Saturday night. Didn't eat or drink at hotel BUT at previous stay, breakfast was very good. 21 July 2013
Rated 5.0 out of 5.0 by First stay and already booked return visit First time at this Holiday Inn and it left good impression. Booked 2 night stay when attending ICC Champions Trophy cricket match at Edgbaston, Birmingham. Enjoyable stay - all members of staff were really helpful. Complimentary breakfast was kindly offered/accepted on Day 2 with lovely choice of products and nice dining atmosphere. Plenty of parking around hotel building, barrier on entry. I've already booked another 2 night stay this coming weekend. Excellent customer service!! 11 July 2013
Rated 5.0 out of 5.0 by What a delight! I travel a lot for work and have experienced a lot of hotels. Staying at the Holiday Inn in Solihull so I could attend a friend's wedding nearby was a very pleasantly surprising experience. The service was impeccable; from the extremely helpful and friendly check in staff, to the bar tender to stayed open later so my friends and I could have a night cap to the F&B manager who was very patient with my friends and I as we played 'musical chairs' trying to work out where to sit at breakfast. My room was large and the bed very comfortable with all the amenities you'd expect. The jewel in the crown was the free access to the gym facilities. What a treat to have a morning swim before heading off to a wedding. I honestly cannot recommend this hotel enough. 30 June 2013
Rated 5.0 out of 5.0 by Nice Hotel - Well located Very pleasant hotel, up to usual Holiday Inn standard. Staff exceptionally friendly and helpful. 27 June 2013
Rated 3.0 out of 5.0 by Not 4 star and expensive parking and internet Hotel location is excellent with a shopping centre and mall just across the road. Stopped here for an overnight stay while travelling. Reception was very friendly and helpful especially when we had a small problem. Didn't use the restaurant as there was a selection across the road. Initial impression of the room was poor with very visible stains on the carpet. However the room appeared clean and was nice and large. Once again a poor shower. I put the poor pressure down to being on the top floor but am now thinking that this is a standard pressure for HI UK - is this correct? The Hotel charges £5 per night for the car park and incredible £5 per hour for internet. There is a health centre with swimming pool and these are available to guests. Presumably this is why it gets 4 stars but I'm sure guests would rather have free parking and internet instead of the health centre. 26 June 2013
Rated 5.0 out of 5.0 by Excellent Hotel An excelent 3 night stay in a very good hotel, which we have stayed in for the third time. Could not really fault the hotel and would certainley reccomend it to our friends 25 June 2013
Rated 4.0 out of 5.0 by clean and tidy staff very courtesy a very nice hotel,clean and tidy staff very polite and helpful the bedroom was comfortable although the fridge could have been better stocked only two bottles of water, I did not have an evening meal but a did have breakfast which was good and the restaurant was also very clean and again the staff were very polite and helpful,would I stay there again which I think is always a good indicator of the standard of the hotel, yes I would stay again. 15 June 2013
Rated 4.0 out of 5.0 by Comfort in central location We had a very comfortable stay over two weekend nights. Positives were the room (good size), the outlook (over gardens and fountain), and the staff (pleasant and helpful). Great location: very handy for the shopping centre Touchwood, and the town centre. Negatives was the water in the swimming pool, with dirt visibly floating in it and lying on the pool floor, and the grubby floors in the male changing area. We also missed an obvious towel rail in the ensuite bathroom. 14 June 2013
Rated 5.0 out of 5.0 by great stay we stay at Holiday Inn Solihull quite often with our best friends and i can honestly say it is one of the best in the group for position, staff, cleanliness, relaxation and enjoyment. Nothing more to say than "try it for yourself, now!!" 11 June 2013
Rated 5.0 out of 5.0 by best experience ever in the UK great welcome as a Platinum member - nice room and comfortable bathroom - great food - very friendly staff at service desk, in restaurant and in bar - appreciated birthday special (although not on menu) ! 04 June 2013
Rated 4.0 out of 5.0 by Excellent location Fabulous location in the centre of town. Hotel overall clean and tidy and room excellent, but too near the lift which seemed to be going up and down all night, so disturbed sleep!! 03 June 2013
Rated 5.0 out of 5.0 by Great stay for wifes birthday really enjoyed our stay at the Holiday inn Solihull--just mentioned to receptionist it was my wifes birthday and within 5 minutes of being in our room a bottle of wine and a birthday card arrived at our door--really nice gesture.Food was of a very good standard and the ambience and cleanliness was first class--shall definately return. 02 June 2013
Rated 5.0 out of 5.0 by Great Serv ice We recently stayed at the Holiday Inn Solihull and found the customer service to be 2nd to none, particularly on the reception. When we arrived in our room, we found there wasn't an extra bed for our 9 year old son who was staying with us. One call to reception and the bed was there in 5 mins! Also, on returning back home, we found we had accidently left some clothing in the hotel room. Again, only one call to housekeeping and the items arrived in the post very quickly. Well done all at Solihull. 02 June 2013
Rated 4.0 out of 5.0 by Great stay My family have been staying at this hotel for twenty years son was 2 when we first stayed there ! We have seen the development of Solihull Touchwood, celebrated our daughter's 18th birthday there, and have many memories of exciting trips e.g. Cadbury World, wrestling at the NIA in Birmingham and more recently, a great day out at Shugborough. The hotel maintains its high standard, and is perfect for us ! The Health Club is an added benefit......we foresee ourselves continuing to stay there for many years yet !! 02 June 2013
Rated 4.0 out of 5.0 by Good stay The staff were very friendly and the hotel was nice. Particularly the fireplace in the bar, very welcoming after a long day at work. 28 May 2013
Rated 5.0 out of 5.0 by Great location and fantastic staff As a frequent business traveller I'm never disappointed with the customer service I receive whilst staying at this hotel. Check in / out is generally very efficient and staff are always extremely polite, friendly and attentive, particularly on Reception (with Hannah and Chloe never failing to exceed expectations). With such close proximity to the Touchwood centre the Holiday Inn is always No.1 choice when in the Solihull area. 21 May 2013
Rated 3.0 out of 5.0 by Slow Dinner Service Room good, staff pleasant, yet we had to wait almost two hours for our main course in the restaurant. Our table had 11 people, and there was only one other table occupied, so why the kitchen could not cope is a mystery, and really took the edge off an otherwise good experience. 16 May 2013
Rated 5.0 out of 5.0 by Very comfortable friendly hotel I have been staying in the hotel frequently now for over three years and can honestly call it a home from home. The staff are professional and friendly and the hotel is in an excellent position in relation to the Town. 15 May 2013
Rated 4.0 out of 5.0 by Good all round hotel The Hotel was first class for comfort and service whilst staying. However I would advise Priority Club members wishing to use there points to pay for the room to be very wary, as the on-line booking system is confusing and there is no way of resolving a problem if anything goes wrong. IHG do not want to know. 13 May 2013
Rated 5.0 out of 5.0 by A Long hot soak I had a wonderful weekend and a fantastic night at this Hotel. I currently only have a Shower at home and longed for a Bath, the pleasure of soaking while listening to the Radio in a Bathroom that was clean, nicely fitted out and perfect was a joy. I had an Executive Suite but I am sure the other rooms in the Hotel were just as comfortable. 11 May 2013
Rated 3.0 out of 5.0 by Reasonable value and well placed for Solihull town centre A couple of downsides - firstly the overnight parking fee; I was surprised, having seen nothing on this during on-line booking process. Would prefer more transparency upfront on charges - it's that niggling feeling of hidden charge opportunism that will probably mean I look further afield when next in Solihull. Also slightly disappointed that as Priority Club Gold member I had no recognizable room upgrade, while a friend of mine booking into the same hotel for the same night found himself in an Executive Suite (my friend is not even a Priority Club Member). Thanks IHG..... 02 May 2013
Rated 3.0 out of 5.0 by Bedroom My bedroom was very warm, even with the windows open it was very warm.. the radiators also seemed to be on but when i tried to turn them off they were still warm throughout the night! 01 May 2013
Rated 5.0 out of 5.0 by A wonderful couple of days at the Holiday Inn, Solihull Our stay at the Holiday Inn, Homer Road, Solihull was just wonderful. The staff were very friendly and helpful, providing a personal touch to everything they helped us with. The hotel is extremely well positioned, adjacent to the main shopping centre and the town centre itself. Plenty of on site parking is a real bonus and driving into the hotel location is easy. During our stay the staff couldn't have done more to make our stay any more enjoyable, they are to be congratulated for their customer focus. 30 April 2013
Rated 5.0 out of 5.0 by Enjoyable weekend Frequent visitor, as always great stay, had an executive room this time,very worth while for the extra touches. 28 April 2013
Rated 4.0 out of 5.0 by lovely large room stayed one night in order to attend 'optrafair' enjoyed meal at hotel which was a good deal and found ourselves in an executive room with sofas - very relaxing. 21 April 2013
Rated 5.0 out of 5.0 by Best Holiday Inn we've ever stayed at everything I mean everything just right, superb staff - everyone. Stayed here now three times 19 April 2013
Rated 5.0 out of 5.0 by Comfortable, ideal location, helpful staff I have stayed here before would use it more but I live only 35 miles away. I use it when I have business in the area and I have never been dissapointed. The rooms are quiet and comfortable. I am less than 2 miles from the M42 and if bored I can shop just over the road in Solihull town centre. Staff are very helpful and the breakfast is excellent. It's got everything I need for my purposes 18 April 2013
Rated 5.0 out of 5.0 by Great all round hotel Really enjoyed our one night stay, no complaints whatsoever, everything was perfect. The location is excellent, just opposite Touchwood Shopping Centre. Will definitely stay again. PS We did not try the food as our stay included an evening meal in the town and an early start. 16 April 2013
Rated 4.0 out of 5.0 by Very welcoming! Priority membership acknowledged from the moment we arrived. The staff were very helpful and were quick to resolve problems raised, as far as they were able. The room was clean and comfortable; extra towels were provided for swimming, upon request. The food and drink seemed very expensive and there was not a great variety to choose from. However there are several reasonably priced restaurants across the road. It was a shame that a Movie channel or SKY channels are not offered at the hotel. £5 parking charge per day seems unnecessary and should be waived for all stays, without having to ask for this to be done. 10 April 2013
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