Rated 3.8 out of 5 by 208
Rated 5.0 out of 5.0 by Dazza1966 Great for Airport
I used this hotel as a stay and park for a short trip to Ireland. I found the staff at the hotel to be welcoming and friendly, the hotel was very clean and the rooms to be of a good standard. The transfers to and from the airport organised by the hotel were excellent. I will definitely use this facility again.
02 June 2014
Rated 2.0 out of 5.0 by A Business Traveller OK for quick stay, but not fit for purpose as a Business hotel
I found the hotel OK overall in terms of meeting requirements for a bed for the evening and having adequate facilities on hand to provide refreshments etc.
Parking was also competitively priced considering the other charges in the area.
Wifi was very temperamental and eventually told me I had used too much bandwidth (was using for less than two hours and only for general work emails etc).
Room had not been cleaned properly when I arrived - found a lot of rubbish in the room bin and kettle etc had already been used prior to my arrival.
There is no iron in the room - if you phone reception they will tell you to come down to reception to collect one, then watch you lug it through reception, through the bar and up the stairs to your room.
Bar/Restaurant was very disappointing... very limited choice; ordered a Cheeseburger to be safe but it was fairly awful. Recommend going to the pub next door instead.
Breakfast is very basic and choice is limited. A lot is said about it being 'free' which is good because I wouldn't pay for it.
Staff were pleasant enough and in my opinion hotel is fine if you just need somewhere to stay before a flight or after a concert; but as a business hotel I will be extremely unlikely to stay here again.
02 June 2014
Rated 5.0 out of 5.0 by RG30 Perfect concert sleepover accomodation
Everything you could possibly want to make visits to NEC events visit relaxing and enjoyable. In future, I will always book this hotel as soon as I book any concert /event tickets at NEC
02 June 2014
Rated 2.0 out of 5.0 by cravo staff not very helpful
booked a double room and had to sleep in a twin room
01 June 2014
Rated 5.0 out of 5.0 by shecter LG ARENA STAY
Comfortable, quiet and excellent value for money. Also convenient for NEC events, will stay here again.
31 May 2014
Rated 4.0 out of 5.0 by dccd Holiday Inn NEC
Good staff, good location
Incraese Variety in breakfast
30 May 2014
Rated 3.0 out of 5.0 by jogev overall, not bad, could be better...
this is not my first time at this hotel and found it very strange that hotel guests need to pay for the parking.
12 May 2014
Rated 4.0 out of 5.0 by K500 Relaxing and friendly service
Friendly staff, nice relaxing atmosphere. I enjoyed my stay after visiting the Gadget Show NEC. Well kept grounds and area, I would recommend. Thanks
16 April 2014
Rated 5.0 out of 5.0 by tracetsparkie Fantastic hotel, book early for great rates.
We booked this hotel in connection with our trip to the LG Arena to see Justin Timberlake. I think I must have booked it 6 months in advance or around that mark. I paid £49 for a twin room up front, all rooms come with a free breakfast for guests. The staff were very friendly from walking through the door to leaving the following day. The room was spacious, very clean and quite contemporary. We booked a cab from the hotel to the NEC which costs £5. The driver told us to come back to the same point to get back to the hotel. To our amazement there was a cab waiting and go us back to the hotel swiftly. On arrival we found the bar was still open for a night cap and even pizza and chips . The breakfast was limited but good quality, nothing to fault here. Great place and would stay again. Thank you for a lovely experience.
16 April 2014
Rated 4.0 out of 5.0 by janicer2002 Helpful Staff
Found this hotel online and advertised to have shuttle service to NEC during hours posted, ending at 8 p.m. So we booked this hotel. Found that no shuttle service and one must taxi. Hotel helped with this cost for the one day being at NEC as we told them we booked hotel for shuttle and previously stayed here because of shuttle to NEC. Wonderful breakfast, helpful staff and nice rooms. Would recommend to others, but know your taxi to NEC will cost 6 to 8 pounds each way, unless driving and there is free parking at NEC. We ending up walking for what seemed like miles in the NEC building to get to area where the recommend (by Hotel) taxi is only allowed to park. Only certain taxi's allowed to park at NEC and the others have restricted parking on the other end of NEC.
16 April 2014
Rated 4.0 out of 5.0 by Maxtag555 Nice Hotel
We stay here every year for the Gadget Show. Rooms have always been great, I do find the Beds are a bit to soft sometimes feel you are going to fall out every time your turn over. Room is always clean fresh towels each day. Breakfast is very poor, not much choice and normally cold. Wifi is Complementary but very slow, 3G is a lot faster, I wouldn't bother in using it.
15 April 2014
Rated 1.0 out of 5.0 by Bert1341 Over priced
Booked a room at an early booker's rate. I was going to a conference here. Just before going realised I had mis-booked by 1 day (yes, I know ... Stupid, but hey just one day out !!#. Tried to change booking on the website. Would not let me change and didn't even tell me what was available at any other price. Rang hotel was told that they could only surcharge me by 50% ish back to a full room rate, even though they had lost nothing there were empty rooms available on both days. Breakfast was a disaster, only cut price sausages, beans and the scrapings of scrambled egg from around the tray and I wasn't even late 8.45 ish. Got on to guest relations when I got back and they apologised #almost more poorly than an MP) and they hoped to see me again !!! Yea right ! Holiday Inn Express used to be great, but they are hopeless as Express by Holiday Inn. Other chains are better. Oh yes and just because we were at the NEC they charged me £7.00 to park !!
10 April 2014
Rated 5.0 out of 5.0 Excellent service and overall comfort
On arrival at check in as a Reward club member I was treated like an old friend. I was handed an envelope with room key only had to fill in car registration and go to my room.
The room was light and airy, the bed very comfortable. I asked for extra pillows which arrived within minutes.
Breakfast was very good and I didn't have to check out till 1pm.
Overall I had an enjoyable and relaxing stay. No hesitation in recommending this hotel.
01 April 2014
Rated 5.0 out of 5.0 by Re2014 Super Stop Over
My colleague and I had an excellent night's sleep. The service was great and the meals were excellent. I would definitely stop there again, when we visit the NEC, and would recommend it.
29 March 2014
Rated 5.0 out of 5.0 by Sarah38 Fantastic value for money
Absolutely enjoyed our stay, comfort, relaxing and great value for money. Would highly recommend to anyone will definitely be returning next year.
28 March 2014
Rated 5.0 out of 5.0 Awesome
I stayed here as I was going to a convention in the NEC and despite it being just outside the NEC it was a surprisingly short walk of only 15minutes to egt there :) The staff were friendly and helpful and didnt judge myself or my boyfriend because of our age or the reason of us being there ( or the fact we wore very elaborate costumes also :') )
The breakfast was lovely and im a big croissant and pain au chocolate fan so being able to have a free breakfast of those and yoghurt was great and I also dont know many hotels that do a free breakfast!
It was my first time in a hotel and it was a great experience that made my weekend even better :D
27 March 2014
Rated 4.0 out of 5.0 by Tristan1 Very good marks for most things...
Good staff service, clean in all areas, sound proofing that works, comfy beds, adequate shower, but the breakfast....Oh dear!
Breakfast in England usually means a full English.
Sausage? Yes, but very poor quality
Fried bread? Nope
Would I stay again? Yes
Would I have breakfast elsewhere? Most definitely!
You have been warned!
26 March 2014
Rated 5.0 out of 5.0 Smart hotel with great staff
Very handy hotel when working at the NEC for a few days. Smart reception and very warm greeting from the staff. Room was very clean and spacious with all the usual amenities. Was given the option of ground, first or second floor which was good. Great to have vending machines for snacks, drinks and also toiletries and other extras. Having said that, it was very nice too that there are complimentary toothpaste/brushes, cotton wool, sewing kits etc available on request - nice touch. All the staff were exceptionally helpful and friendly. Great value stay altogether.
On the negatives - I found the pillows to be very uncomfortable and, despite being labelled "soft" and "hard", they all felt the same to me and gave me a stiff neck. TV has only a few channels. Although the menu in the room had quite a few choices, it was entirely different on actually going to the bar where there was a much more limited choice - I had decided what to have before going to the restaurant so it was a disappointment to find none of them available. This was the same every night. The food, such as it was, was fine. Breakfast was included and was very acceptable - sausages, scrambled eggs and beans in the hot section but lots of fruit, toast, pastries, yoghurt, cheese etc.
All in all a very good stay.
26 March 2014
Rated 5.0 out of 5.0 by JohnofBristol Another Good Stay
I have stayed here before it was good last time, this time was better they have improved the room, comfy bed and free wifi that works well. Staff were helpful and friendly.
22 March 2014
Rated 4.0 out of 5.0 by BlueRosie Very Comfy bed
Lovely friendly welcome from ladies on Reception.. Hotel in a great locaton for visiting N.E.C. Dog Friendly Hotel.
14 March 2014
Rated 3.0 out of 5.0 by Judithhk Breakfast
I have stayed here several times in the past and this was the most expensive in terms of cost and by far the worst in terms of value.
Breakfast on both days was of VERY poor quality and extremely limited in choice.
I did not arrive late for breakfast so the lack of supplies was not as a result of this.
On each day, there were sausages and beans, neither of which I like. Poor quality, scrambled eggs were available on day one, but not on day two. When asked, the staff said there weren't any eggs at all! The containers of fruit held a few unappetising floaters, so we were left with toast. I understand that breakfast is available to all, but this was probably the very worst breakfast I have ever had in any hotel ever.
13 March 2014
Rated 1.0 out of 5.0 by SADIE the LADY food
on the morning of our departure, we went down for our braekfast, guess what NO SAUSAGES or BACON. TOTAL FARCE, no refund so far.
13 March 2014
Rated 4.0 out of 5.0 by superorthosec Great stay but disappointed with breakfast
This is the second time we have stayed here while attending Crufts and although the hotel was very busy the staff coped very well, the only disappointment was the breakfast, they could not cope with hot food demand.
13 March 2014
Rated 4.0 out of 5.0 by Pipliz 01 welcoming and convenient
Close to NEC. Rooms comfortable and clean. Was looking forward to good hot breakfast with friends, but
we were disappointed. No eggs left by 9am, only sausages left. After your current advertising campaign this was not what we expected!! Reception staff said it was a stocking issue. Pity - this review would have been 5* otherwise.
13 March 2014
Rated 3.0 out of 5.0 by Missmfl An average stay
Chose the hotel because of the location and a visit to Crufts at the NEC. Most hotel staff tried their best to be polite and helpful although they didn't cope too well with the number of guests.
We ate in the hotel restaurant and had to wait 55 minutes for the food to arrive after being told it would be 30 minutes. Was disappointed to hear a member of staff swear twice behind the bar as there were children present. Toilets in the reception area were not clean but despite these issues I would here again!
12 March 2014
Rated 5.0 out of 5.0 by Percy14 Good service and a great atmosphere
We stayed here with our dog for Crufts and we're very pleased with the service. Check in was done in minutes and the staff very helpful. The atmosphere was super and we are looking forward to staying again for next years event.
11 March 2014
Rated 4.0 out of 5.0 by Maggie5165 Dog friendly
Great hotel for Crufts but a cold foyer/sitting area and room was cool was there for two nights would not recommend longer. Paying for car parking didn't seem to have a reason. All guests could have a free pass if they didn't want outside abuse of car park Pub next door food was a hit and miss wished
eaten at hotel at least food might have been cooked through Ideal for nec. Fiver taxi fare to it. Could not fault staff Just heat the place or make a cosy sitting area
10 March 2014
Rated 4.0 out of 5.0 Comfortable, quiet room
Reception service was friendly & efficient - useful parking for NEC
07 March 2014
Rated 5.0 out of 5.0 by MCB/SB Great for the NEC
Myself and my Wife spent Two Nights here for the Furniture Show at the NEC,having used it before,a clean modern Hotel,with everything you expect and need for your stay.
26 January 2014
Rated 4.0 out of 5.0 by derrick333 shame about the guests
love the hotel, but on the night of my stay there were a large amount of guests staying who were involved with a motor show at the nec there were doors slamming and a the noise level wos terrible until about 3am
14 January 2014