Rated 4.3 out of 5 by 251
Rated 4.0 out of 5.0 by BK53 Solihull stay
Mix up over our booking despite 2 phone calls. Staff were excellent (we had lunch for 8 people on Sunday). Good value.
Room service breakfast awful as always! Can't anyone make toast?
High time rooms were updated. Grubby carpeting, tired looking furniture, uncomfortable pillows and no control over heating.
Re food and beverage rating - based upon Sunday lunch in restaurant which was very good and excellent value, although shame it's now a carvery.
May 28, 2015
Rated 5.0 out of 5.0 by Buzzers Enjoyed my short stay
Only stayed one night as a guest of a wedding nearby
but was pleasantly surprised with the comfort and
look of this hotel, didn't have dinner but had breakfast the next morning which had everything you coudl want, I think my grandson tried it all !!!
Would recommend this hotel based on my short stay
May 28, 2015
Rated 4.0 out of 5.0 by NChap Overall really good, but slightly confusing club member service
We had stayed at the same hotel the weekend previously, and had a completely different check in experience this time. Very odd and now confused as to what is standard.
We have stayed here 3 times now, and really like the hotel, as it is quiet and comfortable. There are some improvements that could be made, but nothing major.
One of our top hotels for business trips to the NEC.
Only real negative - I do think that parking should be free when staying in the hotel.
May 27, 2015