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Rated 4.3 out of 5 by 322 reviewers.
Rated 5.0 out of 5.0 Weekend get away!! The room was beautiful. the staff was very helpful they were very nice and accommodating. I recommend this hotel to anyone we had a wonderful time!!! 04 March 2015
Rated 5.0 out of 5.0 by Great location and awesome service The purpose of our stay was the Boston Bruins game, not only was the hotel close to the arena but offered a free shuttle to and from the game. From check in to check out everyone was polite and helpful. The staff was friendly and gave great recommendations for things to do and places to eat. The room was large and never once did it feel like we were stepping on each other. The hotel is also near the train line which made our late night adventures easy to safely arrive back to the hotel without the cost of the taxi. 04 March 2015
Rated 5.0 out of 5.0 by I have stayed here a few times I have stayed at this hotel at least 3 times, maybe 4. I have had the same great experience each time. The staff is very friendly and helpful. The Pub downstairs could use an extra waiter on busy nights, but the one that waited on us for most of our visits is excellent, I mean really excellent, I wish I remembered his name. The rooms are clean and comfortable, I like that they give you complimentary water bottles in the room too, very nice touch. I would definitely stay here again if I'm ever back in the area. 04 March 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service This is the third time I have stayed in this hotel within the past 3 months and the first time in a king size bed. The room was very clean and the bed was confortable, although the room temperature appeared to be unstable. The staff I encountered were courteous epsecially those in the restaurant. 03 March 2015
Rated 5.0 out of 5.0 by Great place to stay The service was excellent and the staff very friendly. Room was clean and comfortable, bathroom very clean and well appointed. Great place to stay if you need to Charlestown... 01 March 2015
Rated 5.0 out of 5.0 by nice stat the hotel was very nice the pool area was great lots to so for children restaurant was nice dinner was great the breakfast was delicious server was overwhelmed needed more staff 24 February 2015
Rated 4.0 out of 5.0 by Nice valuable place The best Holiday inn ive stayed so far, out of 5 of them that ive tried. The place is just gorgeous, the pool is really nice, the rooms have the best furniture in any hotel withing this price range, bar inside the hotel and continental breakfast included in my pack. Only downside is that it was my birthday, and even though im 27 i really like using the pool but i guess that week the kids didnt had school, and there were about 100 of them in the pool from the time it opened till it closed, both days that i have stayed, making my stay at the pool unbearable. And i also forgot to say i was an IHG member and i didnt got the points for my stay. 23 February 2015
Rated 4.0 out of 5.0 by Great Pool My overall stay was great. The pool area for the children and the many options of fun for them was extraordinary. What was the worst of my stay was the DRAFT restaurant. Having four children with us all under 9 and not full of patience we waited OVER 90 minutes for our food only for the kids to be so tired from waiting, my friend had to take them to the room to change and go to the pool. We had to have the food to go and once we got the food it was terrible, cold and my steak was BLEEDING after I asked if it can be well done. The drinks were STRONG and GREAT. Food...not so much. What really blew me was telling the front desk staff my issue and her NOT caring. The room states if your unhappy with a part of your stay to inform them and they will accommodate you. All I got was a "WOW REALLY, I will let my manager know". I actually became a member and enjoyed my stay planned on making it a monthly thing for my kids but after speaking with the front desk I felt wisked away. EVERYTHING ELSE WAS GREAT. NO COMPLAINTS. Well we did have to wait a day for extra towels but the hotel was very packed so I understood that part. Overall....FAB WEEKEND. 22 February 2015
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