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Rated 4.3 out of 5 by 211 reviewers.
Rated 5.0 out of 5.0 by Dawn Excellent stay... Great service, very clean, close to area attrractions, free parking, free shuttle and great price... 02 July 2014
Rated 5.0 out of 5.0 by Great Place to Stay Great place to stay when sight-seeing in downtown Boston! Shuttle was very convenient and easy to arrange....we never could have navigated the city on our own. The breakfast food was great and there was such a variety of hot and cold items. Hotel was clean, staff were pleasant and very helpful with my touristy questions. 26 June 2014
Rated 5.0 out of 5.0 by Nice hotel, The Holiday Inn was very nice and clean. The staff very friendly. The TV remote didn't work and was replaced immediately. The phone in my room and the room of the other family we traveled with didn't work either. I used my cell to call the front desk. Breakfast was $11.95 per adult (Children free), but was horrible. Not much better than what most hotels offer for free. We ate there the first morning, and preferred Dunkin Donuts the 2nd. It was much better. Food was of poor quality and not refilled. Overall, I would stay at this hotel again (located not far from the Orange Line for the T), it was very nice. just would not pay for the breakfast. 24 June 2014
Rated 4.0 out of 5.0 by Good place but limited drawer space. We really enjoyed staying at this hotel. It's close to the trains and food locations. Every thing is clean and very nice updates. Only issue with the room is that there isn't enough drawer space. It might be enough for maybe 2 people but more than that and it's very cramped. 23 June 2014
Rated 5.0 out of 5.0 by Fantastic experience! I am so happy that we decided to stay at this Holiday Inn. The staff, Stephanie and Michelle, the shuttle bus-drivers, especially Brian, were outstanding. They are all an asset to your company and don't ever let them go! The value also was excellent. We have never been to Boston, so this was an "experiment" for our future trips back to this beautiful city. Believe me, we will be back and we will definitely stay at this location. I will be sure to tell all friends and family if they are ever visiting Boston....this is the place to stay. The most fantastic amenity was the free shuttle bus service. I can't tell you how wonderful the service and the drivers were. The scheduling all worked out wonderfully and they were always on time #maybe 10mins late#. The ONLY "con" we had was that we were on the "highway" side of the hotel and it was really noisy once the sun starting coming up and people were headed out for the day. Next time we will request a room at the back of the hotel. One of the best hotel experiences we have ever had. Thank you everyone! 23 June 2014
Rated 3.0 out of 5.0 by Comfortable room; uncomfortable service The room was clean and the bed was very comfortable. The inside of this hotel is shocking, in a good way, considering the surrounding neighborhood. Overall, if I hadn't had so many service issues, I would have rated the stay much higher. But there were issues with the internet, the shower, the TV and all were met with an air of incredulity when brought to the attention of the front desk. I'm fairly laid back as a traveler and can put up with a lot that isn't "perfect". As long as I have a clean room and a functional bathroom, I can make do. But in this case these issues almost made me late to business meetings twice in a six day stay is striking. If the issues had been met with some caring concern, I would have been ok. But acting as if I was causing problems was a little too upsetting for the price. 23 June 2014
Rated 5.0 out of 5.0 by Awesome Friendly staff. FOM and GM they were very helpful. Stephanie and Michelle doing great job. Terry was the best GM I ever met in all my Holiday Inn Stays. 18 June 2014
Rated 5.0 out of 5.0 by Awesome stay! We loved our stay here. So much that we have booked another stay for July. Everyone was so friendly. We had a great waiter in the restaurant- Arland, and a super lifeguard -Kerry. The pool area is the best we have ever seen in any hotel. If you are coming to Boston with kids, this is the place to stay. Plus, they have a shuttle that takes you into the city. 17 June 2014
Rated 2.0 out of 5.0 by Stay Somewhere while in Boston I would recommend to business travelers to stay somewhere. In 2014, a hotel that does not offer good and reliable connectivity is not acceptable. Service was poor overall. Value for money is sub standard. 16 June 2014
Rated 5.0 out of 5.0 by Best kept secret! This hotel kept surprising me around every corner. First impression from the outside may not have been so great but walked in and upon seeing our room, it was a nice surprise. The staff wanted to accommodate us and our first experience in Boston so much. It was a wonderful added touch. Just the right distance from Boston. We were able to hang out in the city all day and night and even walked back to the hotel our very first night! Everything around Boston and just outside of it is safe and the hotel was a welcomed place to go home to every evening. The price was way better too than staying downtown. Access to subway and commuter rail was awesome! Thanks for making my first visit to this great city a trip to remember! 13 June 2014
Rated 4.0 out of 5.0 by Nice property, well maintained! Really nice stay for 2 nights! Had a little problem with some clothes getting wet after fire extinguishers were activated. Were able to move to another room but still had some wet clothes and bags. Nothing done to help this problem but got another nice room. 13 June 2014
Rated 4.0 out of 5.0 by Nice rooms good price Nice rooms, good price Some of the staff could have been more prepared for a fire scare. 11 June 2014
Rated 4.0 out of 5.0 by Clean room, comfortable bed and good room service Overall I enjoyed my stay. My room was clean and the bed was very comfortable. Room service was quick and food was good, the overall favorite was the Salmon with Pomegrate dressing. All of the staff was friendly and helpful and made me feel at home. The only negative, which was small, is when I requested bottled water for my room it was forgotten. 10 June 2014
Rated 5.0 out of 5.0 by great experience Ease of access to Boston. Open lobby area, great décor. Friendly staff. Good restaurant food, wonderful sports area including a lifeguard at the pool! Convenient shuttle service. Wished hotel-based airport service were available. Staff offered to call for taxi service to airport which was really a van shuttle - seats were broken, driver trying to fit too many riders in. Price we were quoted was not adjusted to the number of passengers. Referral to this transport company seemed inconsistent with quality of the hotel experience itself. 08 June 2014
Rated 5.0 out of 5.0 by Excellent - plus free parking is huge benefit in Boston Had a wonderful experience, thx for taking care of us. 04 June 2014
Rated 5.0 out of 5.0 by Very Satisfied Attractive hotel. Clean, large rooms. Pleasant staff. Easy check-in, plenty of luggage carts. Free parking. Easy access to highways. Food was good. Good value for the price. 03 June 2014
Rated 4.0 out of 5.0 by Nice hotel, poor restaurant nice clean hotel, friendly reception staff, rooms nicely decorated and well cleaned. restaurant was very poor though. I would stay here again, but I would eat somewhere else. 02 June 2014
Rated 3.0 out of 5.0 by Be specific if needing Shuttle service. Nice and Clean rooms This hotel is located close to the T station. Which was a good thing. Upon reserving this hotel, I was assured that there was a shuttle that would take to certain areas, mine in question was Tufts University. The shuttle was not available when we needed so therefore the train, bus and taxi was our alternative, which of course was an unexpected extra expense. So if you stay depending on the shuttle......rethink you stay. The rooms were nice, everything was clean. Some of the desk staff was unorganized and not very pleasant. I had stayed at this hotel I the past and never had a terrible problem. Maybe new management, new staff? 01 June 2014
Rated 5.0 out of 5.0 by Best acommodations Have been to Boston a few times to visit family. Came in for our daughters' graduation. The hotel was clean, updated. Had an issue with the air conditioning the first night, but they moved us to a different room, then no problem. The staff was very friendly and helpful. We took advantage of the shuttle that would take us 3 miles from the hotel, nice bonus. 14 May 2014
Rated 5.0 out of 5.0 by Updated, Clean, Comfortable Hotel in good location to the Orange Line First the not so good, the scrambled eggs were overcooked on Tuesday morning of the stay. Hotels are expensive in the Boston area, but this one was less so than comparable ones. Many pluses: the location for us was just great, the hotel was recently updated including the lobby, restaurant, heated pool, hallways, and rooms. The included breakfast buffet was a hot one that was mostly well done with eggs, bacon, sausages, cheese blintzes, pancakes, juices, and fruit. The beds were elevated and comfortable and everything was cleaned well. The staff were helpful and polite. We did not make use of the shuttle. 10 May 2014
Rated 2.0 out of 5.0 by Nice Room/Hotel but terrible service Hotel room was very nice and everything seemed newly updated but the service at this hotel is terrible. We came to check in at 2pm not realizing that check in time was at 3pm. not a big deal but the front desk clerk was very rude. She also informed me i would have a 50 hold on my card because of incidentals, i wish i was told that before i check in but i wasn't really upset. I agreed and asked when i would get that money back she seemed annoyed again and answered when i checked out. I was fine with that, then all of a sudden she said she was not going to hold the money on my card but i could not use the phone in the room or order room service or charge anything to the room. I said i understood because i work in a Holiday Inn and asked if we could still order room service as long as we paid cash and she hesitated then said yes. Our room wasn't ready yet so we waited (which was no big deal) When our room was ready i had asked the staff to recommend a few restaurants, all they recommend was a pizza place that delivered. Luckily we have Google. Our room was very nice, much nicer than i was expecting but the shower had no pressure and did not drain right. It was bearable but annoying. I would have said something but the front desk seemed rude and annoyed so i did not want to deal with their attitudes.The WIFI also was horrible.I am college student and was planning on doing homework at night and i couldn't get on the websites i needed to, it would take minutes to load each page. On the first night we decided to go to the mall and get dinner and look around. We went down and requested the shuttle, we had an hour until it was bringing us so we deiced to go to the restaurant for a drink. Mixed drinks are WAY over priced. 8.50 for a Malibu bay breeze, in a small glass. Not worth it. And no bar snacks. We ordered onion rings and they were very good! Cooked perfectly and the dipping sauce that came with them was amazing and different. Bartender needs to speak up she was so quiet and after we ordered our food she was picking her teeth with her fingernail at the bar facing us. That is disgusting and should not happen in view of customers. She seemed annoyed the whole time during our snack and was not very chatty. After that we took the shuttle to the mall and was told by the front desk to call a half hour before we wanted to get picked up. We did this and it turns out the shuttle was booked for the night and was not going back to the mall, yet we left with a full van to the mall. I wish i was told that the shuttle could be booked up or i would have made a reservation when i booked it in the beginning. We were told we had to take a cab, neither my boyfriend or I have taken a cab before so that was a slightly scary experience, especially in a city we have never been to. I went in to the front desk to tell them i should have notified before hand and the girl kept saying that she did but she never did. They looked up our room and since we had already have free breakfast we would get a free desert. I just wanted someone to apologize, i would have been fine with that. So we went over to the restaurant to get our dessert. We waited for over 10 minutes for them to bring the dessert. No one stopped to talk to us or ask us how our night it going. People kept coming out to tell us it would be right out, and once we got it you could tell it came from a box. We ended up not eating it because it did not look or feel right. There was seafood to-go boxes left in the hall way with leftover seafood and shells of lobster for over 12 hours that night, it was not the most pleasant smell. Breakfast was okay, our server couldn't really understand us very well but he was nice. I asked for change so i could leave him and tip and he gave me the change out of his pocket, that was a little strange. But during both of the breakfasts no one checked on our food or asked us if we needed anything else. We took the shuttle to the mall the next night to have dinner and the driver was wonderful! Opened the door for us and everything. He even told us were he would pick us up. One of your best employees! .My boyfriend and I loved the pool area and that is such a nice thing to have in a hotel but the service lacked. At check out, the front desk man was very nice and helpful. 05 May 2014
Rated 3.0 out of 5.0 by Rooms need updated I have stayed in this hotel many times including three different times in the last month. The last stay was the worst. The window in the room they put me in didn't come close to closing (I could see out through the gap) and it made a "nice" howling noise the entire time I was there. The WiFi was spotty as well. I have stayed there out of convenience but will reconsider that going forward. 28 April 2014
Rated 4.0 out of 5.0 by Great staff and decent value Staff was quite helpful and friendly. Location isn't the greatest but I suppose that's too be expected with the lower rates of this Hotel compared to others. We stayed on the 5th floor, room was nice about what we expected. WiFi was terrible in the room, almost unusable. Not in the greatest neighborhood but also close enough to downtown to be convenient. Three blocks to nearest T subway station. 28 April 2014
Rated 4.0 out of 5.0 by great deal! great hotel!staff that went above and beyond! My family of four stayed here one night while taking in a Celtics game. The hotel offered a package deal that included a free shuttle to and from the Garden. The weather was still cold so we took advantage of this rate and booked the room. Our kids had free dinner so we decided to eat in the dining room. Our meals ran longer than expected and we would have missed our scheduled shuttle time if the restaurant manager had not coordinated with the front desk and had the driver swing back a second time and collect us. We arrived on time and in comfort. The hotel itself was recently updated and it shows. Good food, comfortable/clean rooms. Pool was great with basketball court and foosball and ping pong table. We all had a complimentary breakfast the next morning which was yummy as well. We had a great time and will be back for sure! 21 April 2014
Rated 5.0 out of 5.0 by Great service I rarely get recognized at Holiday Inns and often come across rude staff. Not this one. Very pleasant people at the front desk and even had a welcome letter waiting for me along with snacks and water. Room service did a good job as well. I enjoyed partial view of DT from my window as well. I thought price was on a high side but it's Boston. Also, I've heard factory type loud noise couple of times in the middle of the night and that woke me up. But none of this was enough to downgrade to '4 stars' in my book. 14 April 2014
Rated 5.0 out of 5.0 by Wonderful My family and I loved our stay. The staff was friendly and extremely helpful. They made our first time visiting Boston such a wonderful experience. We loved the sports deck- playing basketball, bumper pool, rock climbing, swimming, etc. The shuttle service was great. Rooms were very clean and comfortable. We will definitely return! 10 April 2014
Rated 3.0 out of 5.0 by Would stay here again but would like to see some changes I have stayed at this property and was looking forward to a return. I reserved my room on Holiday Inn's website. When we went to check in I said that I had cash to pay for the room. I was told that their policy is to put the room charge on a credit card. I didn't want to do this which is why I brought cash. I asked to speak with a manager. The desk clerk went to get her but she didn't appear. Rather she told the desk clerk to tell me that I could pay cash plus an additional $100 deposit. I agreed. It never occurred to me to ask ahead of time because I have never been denied making a cash payment anywhere! Prior to my visit, I emailed the hotel to ask for early check in. I was told that she would enter my request but it wasn't guaranteed. This is typical and no problem. I emailed ahead of time to ask if we arrived early, could we check our bags and use the pool. I was told there wouldn't be a problem. We did arrive early and a room was ready which was great! We were then told that the pool didn't open until 4 p.m. I'm not sure why we weren't told that when I wrote to ask if we could use the pool prior to check in. Check in is ordinarily at 4 p.m. Pool hours are 6 a.m. to 10 a.m. and 4 p.m. to 10 p.m. during the week. I wish I had known that ahead of time. We found something else to do and went to the pool at 4 p.m. We were told by the pool cleaner that the pool wouldn't open until 5 p.m. because the pool needed to be cleaned. This was disappointing since we had to leave for the TD Garden at 6 p.m. When we went back to our room, there was a thank you note from Holiday Inn with a nice platter of cheese, fruits, jam and water. What a wonderful surprise! My concern was that we left a privacy sign in the key slot on the room door. I'm not sure why anyone entered in that situation. There is a TD Garden Package which I would highly recommend. It included the room, shuttle, and breakfast. The best part of the stay was the shuttle to TD Garden! The driver was prompt, professional and friendly. He got us there in a safe and timely manner. After the event, he was parked right where he said he would be. The next morning, a staff member was banging on our before 8 a.m. I answered the door and asked what she needed. She never told me. She just said that she would come back later and that I should have put the privacy card in the door slot. Why would I bother when it didn't work the first time? I was also suspicious about why she would be there in the first place since she wouldn't tell me why. Upon check out, I did receive my deposit. The desk clerk said all she had were $1's and that she would ask the manager for larger bills. She came back with $5's. Money is money so no big deal. She did come back with a attitude that showed she was annoyed with the manager. Unprofessional! The desk clerk never asked how our stay was. 28 March 2014
Rated 5.0 out of 5.0 by Excellent and special service We choose to celebrate our engagement weekend in Boston at this Holiday Inn and had the best service yet!! Def. our top choice of Holiday Inn's around Boston. Not only did they upgrade our room when they found out what the occasion was but we were surprised by complimentary champagne and chocolate covered strawberries. Very clean hotel, excellent pool facilities and staff. We will be back! Thank you to the staff that made our stay extra special! 26 March 2014
Rated 5.0 out of 5.0 by Great Value! This hotel is newly remodeled. It was clean and well taken care of. The staff was helpful and the shuttle was great! 26 March 2014
Rated 3.0 out of 5.0 by Could be Better Booking covered only 2 vs requested 3 nites. Staff very responsive at the desk to make reservation correction. Room not cleaned on 3rd day of visit. No Room Service Menu or Hotel Information in the room. Phone did not connect to listed in hotel extensions (e.g., front desk, room service, etc). 23 March 2014
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