Rated 4.3 out of 5 by 222
Rated 3.0 out of 5.0 by World Wide Traveller Good Overall - But get rid of the cigarette smoke smell in hallway
Stayed for 5 nights. Would have given 3.5 stars if I had the option.
- Reception staff very courteous and helpful
- Breakfast buffet
- Lots of places to eat nearby
- 15 min from airport. (25 min in rush hour)
- In-house restaurant is below average in terms of quality of food, choices of drinks.
- The in-room air conditioner unit would sometime start making lots of noise for about 10 min and then become normal.
- On my second day the room was not cleaned when I came back at 4pm. At 5pm the cleaning lady shows up and asks if I need anything (towel, etc). I requested for a water bottle but was told to buy one. One bottle a day in the room is usually complementary.
Cigarette smoke smell in the hallway. I can understand if the hallway has smoking room but this was not the case in my experience but the smell was over powering.
03 January 2014
Rated 5.0 out of 5.0 by Carolynk1977 Excellent service
Every time I come to boston I always stay in holiday inn bunker hill area. The bed and pillows were comfortable, the room was clean, the food in the restaurant was delicious, I had a chicken Parmesan and it was a large portion so I could not finish it but the gentlemen who help me offered if I want to take it to go, which is I never heard that before on any other restaurant in the hotels that I've stayed before, (I forgot the his name) the staff really nice and helpful, specially Ms. Celia, she remembered me without I introduce myself, I love this hotel and keep up the good work, as a matter a fact I am writing this review from one of your room :) love love love this hotel and thank you so much for your excellent service
29 December 2013
Rated 5.0 out of 5.0 by travelierjoe over all GREAT stay
Our first time in years staying at Holiday Inn. Nice hotel, great value. Breakfast was great and kids loved the pool area. Only negative is party times in pool area is to long. When I spend money to stay in a hotel I want to enjoy hotel without being over run by non guests.
12 December 2013
Rated 5.0 out of 5.0 by Roxy42 TD Garden package
The Td Garden package included transportation to and from the TD garden. I highly recommend the Holiday Inn at Bunker Hill. The rooms were clean, the staff was friendly and breakfast was also included. It was also very close to Quincy market. Loved the experience! ;0)
10 December 2013
Rated 5.0 out of 5.0 by cinda77 Awesome show
Great room. The beds and pillows are amazing! I did not want to get up. The restaurant had excellent food and service. The staff was very friendly and helpful. Really liked that there was shuttle service after the concert .
09 December 2013
Rated 1.0 out of 5.0 by JoeWe Heating/AC unit
Room was not bad other the heating unit came on at 4:30 am and woke everyone up in the room. Shut the unit down and the room got cold and was VERY uncomfortable. Did mention the problem when I checked out nothing was done. Very least should get a free night.
03 December 2013
Rated 5.0 out of 5.0 by Lacl Nothing but good stuff
I always stay at this Holiday Inn anytime I come to Boston. And I always have the best time. Great rates and great staff. You get what you pay for and you get what you reserve. I recommend this place to anyone looking for a comfortable, affordable place to sleep.
03 December 2013
Rated 5.0 out of 5.0 by NJMTHY Great hotel!
We spent the weekend before Thanksgiving in Boston, and ended up choosing the Holiday Inn - Bunker Hill to stay at ~ we're so happy with the choice, and would definitely stay here again! Our rate included our two continental breakfasts, which was fantastic, and the room was everything we could have wanted: clean, comfortable, large, quiet. The hotel was so accessible to the heart of Boston via the Orange line, and we had no problems getting around the city. Perfect weekend getaway from NYC!
02 December 2013
Rated 4.0 out of 5.0 by DV617 Nice Holiday Inn, But Poor Breakfast & Restaurant
This Holiday Inn has great facilities and is in a good location, an exit away from Boston. This particular hotel is comparable to Crowne Plaza. Good room, comfortable bed. The bathroom could be better: dim lighting and small bath tub with not so great curtains. As an IHG gold member, they offered us a free appetizer in the restaurant. The nachos we ordered were missing ingredients listed in the menu and should have been left in the oven a little longer.
We also added a Best Flexible with Breakfast package. The breakfast was terrible! We ordered a carafe of orange juice. It did not look appealing at all: bubble foams at the top. It was clearly from concentrate and watered down. Worst OJ I've ever had. We were only allowed to choose one item from the menu or the buffet. My boyfriend chose blueberry pancakes, which was okay, but came with nothing else. I chose the buffet, which was not good at all. The breakfast seriously needs work. We will stay here again, but will probably not go for breakfast ever again.
Also, the recreational area was nice. Did not test out the pool, but it looked nice. They were showing "UP" on the projection screen.
01 December 2013
Rated 5.0 out of 5.0 by KTKZT Very nice pool area
We chose this site for the pool and proximity to down town. Our stay was great overall. We are a family of swimmers and thought the pool area was well appointed and nicely maintained. Staff was very nice. Hotel was very neat, and adequately clean.
01 December 2013
Rated 5.0 out of 5.0 by Ranch29 Excellent
Great location if u are in town for hockey games..they have a shuttle service that leaves every half hour..3 blocks from Hotel is the subway wich goes to TD Garden..Dunkin Donuts about 2 minutes walk..we loved the experienced and will defenetly stay there again when we go watch hockey games
29 November 2013
Rated 5.0 out of 5.0 by TonyM1138 Home away from Home
Holiday Inn at Bunker Hill is a great place to stay when away.
25 November 2013
Rated 5.0 out of 5.0 by buff88 Outstanding Service
The stay at this Hotel for a college visit was terrific. The front desk was very helpful and courteous.
The Restaurant and Bartender provided a nice evening out without leaving the premises.
21 November 2013
Rated 3.0 out of 5.0 by kd58 Almost There...
Nice hotel....however Housekeeping woke us up at 8am and than continued to knock on our door two more times before checkout. I myself have managed a hotel before and 8am is a little too early to start hounding people to get out of their rooms. Also front desk staff gave us incorrect directions.
18 November 2013
Rated 5.0 out of 5.0 by ccw77 Comfortable stay and excellent staff (especially Kim in restaurant)
We had a great stay - the room was very nice. However, we could not figure out how to get the cable to work. Someone came to turn it on, but then it switched to another HDMI channel again. We gave up in the end.
I just wanted to give a big thank you to Kim at the restaurant. My family and I were in a rush and couldn't stay for our prepaid breakfast. She was so nice in helping us with to-go containers, coffee and juice, and utensils to go. Really excellent service! Thanks Kim!
05 November 2013
Rated 5.0 out of 5.0 by Tsophy Great Hotel, especially the customer service.
I stayed here because I was visiting Tufts University which is about 15 minutes away from the Hotel. I had a wonderful experience, the staff were really courteous and helpful. I got complementary shaving stick and cream because i forgot to pack mine, low quality but it did the job. The room was neat and the working table was good. I think my only ouch! experience was when I tried to make few changes and re-print my resume in the morning at the business center, the printer was out of toner!
I would stay here again, and I highly recommend it to others looking for comfort in the Medford area.
01 November 2013
Rated 2.0 out of 5.0 by Curly22 Horrible pool hours
This hotel has a fantastic rec room with a deep heated pool, half a basketball court, rock climbing wall, projector, pin pong and more. We were enjoying it so much that we decided to book another night using points. We went to the front desk in our bathing suits, even explaining to the front desk that we wanted to stay because of the pool. They couldn't book the room for me at the front desk, because of using points I was required to go online. The Internet was horrible in the room so I had to go back downstairs to use their computer to book the night. Once that was finally settled I asked the front desk to send up some more towels please, these were never delivered. The next morning, after being woken again, second day in a row, by housekeeping not being informed that we had a late checkout, we went down to the pool to find in was closed!! We went down around ten, didn't have to check out till 2pm, but couldn't enjoy the pool which is why we stayed in the first place. We went to the front desk asking why it was closed and was told it was fall hours , this was not mentioned to us when we book the second night in wet bathing suits expressing to them clearly why we were staying. It was a huge disappointment and a waste of my points! On top of everything, being a platinum member I was not greeted like one, had to ask for breakfast hours and also asked for pool hours when checking in and was still not informed of the fall hours. The girl at the front desk was clearly distracted flirting with a young man leaning on the counter., didn't even tell me where the elevators were, had to ask. Also, when watching a sports game in the room the tv screen kept blinking off and on. Really disappointing.
01 November 2013
Rated 5.0 out of 5.0 by Bruins1Fan Accommodating Staff!
The staff was friendly and accommodating. Took advantage of the shuttle service so we were able to visit many of the sights in Boston. Reasonable rates, good location and great service. We'll be returning again in the spring! Thank you!
28 October 2013
Rated 4.0 out of 5.0 by PeteyFar25 Comfy and Close....
Excellent Hotel for the cost. Front desk personnel were overly friendly and provided the local knowledge that an out of town person truly needs. The rooms are basic with nothing special to note. The hotel has a bar (DRAFT) that serves up cold refreshments and offers a decent bar food menu... My wife and I stayed for the World Series games # 1 and # 2.... this hotel is worth what you will pay... I would stay here again on my next trip to Boston... GO SAWX!!!!!!
28 October 2013
Rated 3.0 out of 5.0 by HHHW Average
Average hotel with spacious yet noisy rooms and slightly sub-standard breakfast buffet and fitness area. Conveniently located to a train station, yet relatively far from the city centre and the action.
21 October 2013
Rated 5.0 out of 5.0 by Brian1010 Wonderful
Our stay was wonderful. The staff is very helpful and accomodating. Shuttle service makes touring Boston a pleasure. Comfortable beds, relaxing room. Have already recommended this Hotel to several people.
19 October 2013
Rated 5.0 out of 5.0 by BostonBud Excellent choice
Excellent room, excellent service. I definitely would stay at this hotel again.
02 October 2013
Rated 5.0 out of 5.0 Friendly , Helpful Staff.
We loved the fact that there was a courtesy bus into the centre of Boston to save us walking and getting the subway.......
We also had a late checkout provided due to our late flight .....with no charge or problems.
We used the swimming pool and found it to be better than other places we had stayed perfect temperature for an early morning swim.....
Altogether a helpful and friendly place to stay.....
01 October 2013
Rated 5.0 out of 5.0 by RCSangJr CCC
Clean, comfortable, & convenient. The king beds are totally comfortable...the best! The staff in the bar & restaurant excellent. Staff at the desk could use a personality boost to be truthful. The older blonde walked by us as if we weren't even standing there & could careless. Location is convenient to Spaulding. Regular prices to us are high...that's going some since we come from Connecticut.
11 September 2013
Rated 5.0 out of 5.0 by Jo1975 Comfortable stay
Very clean, comfortable and friendly staff including the food and staff at the restaurant.
07 September 2013
Rated 4.0 out of 5.0 by mjns17 Had a fun time, 3 night stay
Had a great time, shuttle to downtown was great, drivers very friendly and accommodating. Great spot for kids, pool area was great and relaxing. In general food was good, but we did not eat breakfast or lunch there just a couple of evening meals. I would stay here again.
05 September 2013
Rated 4.0 out of 5.0 by ASMC2 Check In Always An Issue.
I have stayed here several times over the last two years and the check in time is always an issue. My group and I can never check in at our arrival time and the last stay we had to wait over two hours before we could check in. The check in time is listed as 3pm, but we could not check in or get into our rooms until well after 4. Our group is strongly considering moving our function and hotel to another location for 2014. The manager should be aware of big groups arriving well in advance and wanting to get settled. If check out time is 11am, there is no reason why the rooms should not be ready for big groups by 1pm when the group arrives, especially when the reservations was done months in advance. To me this is just the poor use of personnel and resources. Other wise the hotel is a nice place to stay.
05 September 2013
Rated 5.0 out of 5.0 by Coretta Would stay again and again
I had a great stay at this hotel! I am a IHG member and i always choose IHG hotels. Clean and comfy.
03 September 2013
Rated 5.0 out of 5.0 Great price, good location
This hotel is a great choice because it's conveniently located next to the orange-line subway station (a 5 min walk) also the hotel's complimentary shuttle will take you where you need to go within a 3 mi radius - which is just about anywhere. You can also call for a pickup. We had them drop us at Quincy Market, they go to the subway stations, Harvard Yard - you really don't need a car. The food was good, front desk staff helpful and nice. Free WiFi - and more. I'd return and recommend it to anyone visiting Boston. I even took the shuttle to the subway back to the airport - it was easy and only $5 compared to a $30 cab ride.
03 September 2013
Rated 3.0 out of 5.0 by GeoL When the airline cancels
I'm a big priority club hotel fan so when the airlines cancelled my flights, I immediately went to IHG.com. The nearest hotel with avails was this one. In my opinion it was twice what it should have been priced. The room was okay, the staff nice. The breakfast buffet, apparently included because I'm platinum, was worse than the food at HIE's across the country.
01 September 2013