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Rated 4.1 out of 5 by 248 reviewers.
Rated 3.0 out of 5.0 by holiday visit the hotel was ok could have been better based on i what expect from the holiday inn brand 15 December 2014
Rated 5.0 out of 5.0 by Great Place to Stay! The staff was excellent & Friendly ..stay was great.... 14 December 2014
Rated 4.0 out of 5.0 by Great service Found staff and maintenance people to be very friendly and helpful. 14 December 2014
Rated 5.0 out of 5.0 by Friendly staff Despite being at work on Thanksgiving Day--everyone was wonderful and very pleasant 10 December 2014
Rated 1.0 out of 5.0 by Dirty uniforms and unhelpful front desk staff I have stayed at this hotel several times but this last stay was not good. The woman who is the late night clerk was wearing a black jacket that was so filthy and frayed that it was disgusting. The next morning's clerk was totally unhelpful - the interstate was clogged with multiple accidents and ice and she knew this but didn't bother to tell me anything or ask if I was planning to get on the highway. Luckily a family member had texted me so I mentioned to the clerk that she might want to warn other people leaving about the problems and her response was 'we already know." If I didn't have to use this hotel to go out of Burlington airport early in the morning for business trips I would not go back. I am a platinum member and usually like all the hotels in the IHG group I stay in, but this one is a problem. 05 December 2014
Rated 4.0 out of 5.0 by Service goes a long way The hotel is well past update time. With that said I do enjoy the stay here due to the friendly staff, food, and location. Rooms have always been clean in my stays. Complaints include not all rooms have frig and microwaves and the need for updates. The staff go above and beyond. Helps this aging hotel get higher marks. A+ service!! 04 December 2014
Rated 5.0 out of 5.0 by Great place! Always look forward to staying at this hotel. Place is always clean and staff has always been very accommodating. The rooms are always clean and "we love the pillows"! 01 December 2014
Rated 5.0 out of 5.0 by Comfortable, quiet room and friendly staff Great location for a run downtown, or to St. Michael's College (I am an alumni)! Room is clean, quiet and mattress comfortable. Barmaids are friendly, and fun. Food may not be gourmet, but is good and convenient. No real need to leave the property if weather is bad. Overall, a good place to sleep, drink and eat. 27 November 2014
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