Rated 3.6 out of 5 by 230
Rated 1.0 out of 5.0 by Matt B. Eat elsewhere and dont expect internet
Wifi is equivilent to dial up and restaurant staff ( with exception of breakfast) make you feel like you owe them for waiting on you. Truly a unique experience, I travel frequently and when I experience places like this- I make a mental note not to stay here again, fair warning.
12 August 2014
Rated 2.0 out of 5.0 by Steve1224 Big City Price but Not Big City Service
I stayed here for 3 nights while in the San Francisco area. The overall location and the appearance of the hotel were good. The room was large enough for 4 people to be comfortable. The problems we had were related to extremely poor internet (wifi) quality and a staff that was not able to respond to the needs of the guests. When contacting the desk, in one case we were on hold for 5 minutes and another case, nobody answered at all. We went down to the desk in that case and there was a long line of people waiting and only one person trying to help them. When we asked for a blanket, we were told that the hotel was full and none were available (there was no blanket in the room for a pull out bed and we had reserved the room for 4 people--thus needing that bed. The staff we encountered during the stay were friendly, but it was difficult to get our needs met. We stayed in many hotels during our recent trip and this was by far the most expensive and the worst customer service.
10 August 2014
Rated 2.0 out of 5.0 by Tightline expensive stay
The room is too pricy - it is not worthy for a common hotel room with below average room amenities. The AC unit is out of date and too noisy for me to sleep. If it is not for catching early flight out of SFO, there is no way I would pick this one.
04 August 2014
Rated 3.0 out of 5.0 by HRRR Renovation
Towels were past the end of their life. Bathroom wallpaper needs replaced along with tub/shower. Carpet along walls were dirty. If all rooms are like mine, it needs renovated.
03 August 2014
Rated 3.0 out of 5.0 by Annsorrybutmynicknameis3 Excellent early check in
Assistant at desk was gracious enough to give us an early check in.
But I must say the cost per night is VERY steep for what we got.......Perhaps that's because it SF? but with all the other hotels around the Conference Center I would like to try them next time.....
29 July 2014
Rated 4.0 out of 5.0 by jbsmithcet nice
The restaurant/bar was great. Nice clean rooms. Overall a good hotel.
29 July 2014
Rated 2.0 out of 5.0 by Ray747 Broken toilet since first night
Checked in and immediately noticed that toilet watercloset is open like somebody repaired something. Tried flushing the toilet and reported to front desk immediately that it is not working. Spend the next 6 days in the room with broken toilet flush. So disappointed about not having anyone to fix the problem. My last 2 days are even worse. Shower drain is clogged and water is building up on the tub.
26 July 2014
Rated 1.0 out of 5.0 by patt111 Not what i expected
I had a couple of friends staying in several rooms, which the stay was uncomfortable because staff would be knocking on our doors for no apparent reason, asking to vacant the room because we where 5 people in one room, and to please go back to are rooms. I understand we cannot sleep in a room with more than 4 people in a room; however, my friends and i where hanging out in the room. I do not see a problem if we hangout in a room, but to take us out and ask us to go back to our rooms.
At checking, i was not recognized as an IHG member. However, it was easy to check in and get to our rooms. I was just disappointed my stay was not what i expected because of how staff treated my friends and I.
23 July 2014