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Rated 3.7 out of 5 by 287 reviewers.
Rated 5.0 out of 5.0 by Wedding trip We wanted to get close to the airport since we had an early AM flight - we expected the normal airport type hotel, a little old and run down, but we were really happy with the place. The room was excellent, large desk and work area. Also Houligan's has 1/2 priced app's and drink specials - my wife and I had 2 apps, 4 cocktails and the bill was $30. 07 September 2013
Rated 5.0 out of 5.0 by Excellent service, comfortable room, and bed My overall stay was excellent, from start to finish. Friendly, respectful, and exceptionally helpful staff. Hotel Manager was awesome!! Getting to and from the Hotel was easy. What can I say, when I am in San Francisco, this is the Hotel for me. 05 September 2013
Rated 4.0 out of 5.0 by Disapointment My friends and I have stayed at this hotel three out of the las four years a number of rooms. This year we had five rooms booked but some had to leave unexpectedly. We were charged full price for an unused room. Since we have been such frequent customers I would have expected better treatment. 02 September 2013
Rated 1.0 out of 5.0 by Comedy of Errors I provided the clerk our conformation number, he tried 6 times and could not find our reservation. I looked down at his name tag and saw he was a Trainee. I wouldn't have minded the 20 minute delay in getting checked in to our room, but we were going to football game and had to get on the game bus ASAP. After seeing his frustration, we asked another clerk if he could help. He found our reservation right away. The Trainee proceeded to finish our reservation and gave us our room keys. We went up to the room and tried the key. It didn't work. Someone from within the room opened the door and wanted to know why we were trying to get into their room. We ran down stairs, time was of the essence, and explained the key issue to clerk #2. he gave us new keys which finally worked. We made it to our bus with minutes to spare. When placing trainees on the floor, they should have an understanding of how their computer system works, and how to use it. 01 September 2013
Rated 5.0 out of 5.0 by Great beds and nice facility Loved the lobby and common areas of this hotel. The high back chairs are fun! Very posh entry and first impression. Beds are great, rooms clean and price very good for the area. 31 August 2013
Rated 2.0 out of 5.0 by room amenities My wife and I signed in for a two night stay and were given a room at the end of a corridor. The toilet in this room was a smaller unit and was placed in a small area between the room wall and the tub plumbing wall extension, The tub extension wall pinched in to the toilet area almost two inches and the toilet was plumbed approximately three inches from center of the alcove. When you used the toilet your left arm rested on the toilet paper rolls. I can only assume that all of the rooms on the building ends are the same. How was this missed in the city plan check? 28 August 2013
Rated 5.0 out of 5.0 by LOVED THE DECOR OF THE ROOM ! After a hectic day in the city , this MASSIVE room was the perfect place to unwind! The bold color of the backboard wall with the contrasting curtains and bedding was lovely. The spacious mattress was so comfortable it was a pleasure to stay here. Lots of space to hang things , very modern sink design, the cozy pillows and - the ultimate in "extras" - that chaise lounge ! Perfect place to stretch out . This really added to the room's total look. Very well decorated . plus - very convenient location , great restaurant and five minutes from the airport. We will be back ! 26 August 2013
Rated 3.0 out of 5.0 by Can we get a modern elevator! Generally this is an average Holiday Inn that charges alot becuase it is in South City. The restruarant in the hotel is ok but service is bland. The food was good both times i ate there. The big drawback here is the horribly slow elevator. I will likely not stay here in the future primarily becuase it takes forever to call the elevator. I would think that with the profit that is pulled in here monthy they could update the elevator. 26 August 2013
Rated 4.0 out of 5.0 by perfect stay warm- hearted staff, very big room and free shuttle bus to airport. good location, not far away from shopping mall 25 August 2013
Rated 3.0 out of 5.0 by Average near an airport We would have stayed at the Holiday Inn Express instead but more expensive - we thought, until this hotel charged for parking. Charge $15 then make the guests walk 1/2 a mile to get back to the hotel. Seriously? Stay at the Express if you have a choice. No one needs the little extras a full service provides - go out for dinner on your own. All you need is a bed near the airport for an early morning flight. Holiday Inn is one of our go to hotels, but this was not a pleasant experience. 24 August 2013
Rated 4.0 out of 5.0 by nice hotel we had to stay a night in San Francisco, the location next to the airport was very convenient, the shutle service worked well, nice and clean roms, service was excellent. Should include breakfast and hotel rates are high in California 24 August 2013
Rated 5.0 out of 5.0 by Good time I like stay there Holiday Inn is my favorite hotel in diferent places 22 August 2013
Rated 1.0 out of 5.0 by dissapoint double charge pending my money for many days (still pending ) 21 August 2013
Rated 3.0 out of 5.0 by Issues that need Attention Having stayed at the HI Exp near here a couple of times before decided to try this location. $11 a night for parking in a stinking lot still gets me. With being in from the east coast I was tired and decided to eat at the hotel. Been there before and the service was questionable. And it has not changed. Sat at bar and was there 5 mins before was even asked if I needed something. Thanks to the guy next to me who nudged the 2 working bartenders to get me something. While I sat there they asked 5 people if they could get them another round and refilled their glasses. The menus was limited for some reason that evening and to make it worse, the limited menus was reduced further with an "oh well" response when asked. The room was nice at first appearance. But the bed had a 3-4" sag in the middle of it. Makes for a poor night's sleep. Keep turning down the AC unit thermostat and it just turned itself back up. Toilet seat falling off tolet. And no one cleaning the rooms notice? Really? And the towel rack above toilet that was falling off the wall? (Again no one noticed and noted it?). Slipped and dumped 2 of my clean towels into the toilet. Great. Water damage behind paint in tub area and it was chipping and peeling off. Staff just doing the cleaning and ignoring the broken items OR management is neglecting their job and maintaining the facilities. 18 August 2013
Rated 2.0 out of 5.0 by Dingy Stayed over night to be close to the airport. Shuttle service was quick and efficient. The beds were clean and comfortable. The carpets in the rooms and halls needed vacuuming and steam cleaning. The walls and doors needed to be cleaned and painted. The bathroom shower in our room did not work. It took my husband I pulling with all our might to get the water nozzle to open and water to come on. The stall was caked with soap scum. The refrigerator in the room had a horrible chemical odor when opened and the halls and room had a musty smell. The entrances to the building smelled of cigarette smoke since that appeared to be the location of where smoking could be done. Not a great way to enter an establishment. If you are looking for a relatively inexensive room for a quick stay and you don't mind inconviences, odors and broken showers then this is the place for you. I would not recommend a long stay at this or any Holiday Inn. 17 August 2013
Rated 5.0 out of 5.0 by Passing Thru I had a large semi I was driving to and from Bakersfield out of OK. Parking was a breeze at this Holiday Inn. They had dedicated parking for the size of my truck. Was able to relax and enjoy the Happy Hour at the bar. I will be back next time. Thank you. 14 August 2013
Rated 5.0 out of 5.0 by Great Great Great services Not just friendly, it is exactly home sweet home. After the long flight from Asia, we would able to relax on a comfortable bed, enjoy a good hot shower, the breakfast is resonable, not even Hilton can be compare with. Especially with STELLA 's excellent service, we will see you soon. 14 August 2013
Rated 5.0 out of 5.0 by Clean and comfortable rooms This hotel is ideal if you want to stay near the Airport. The staff is friendly and the rooms are very clean and comfortable. Also the bar offers good beverages and bartenders are very nice. I recommend this hotel. You surely have a good night there. 14 August 2013
Rated 4.0 out of 5.0 by Comfortable & Quiet Well maintained clean accomidations. Hotel staff were great although my server in the dinning area seemed preoccupied. Overall an enjoyable experience. 12 August 2013
Rated 5.0 out of 5.0 by Very comfortable place to stay! My wife and I stayed at this property the night before we were scheduled to fly out of SFO and we were glad we did. The room was comfortable and very clean. The location was excellent and the staff let us check in early. I will definitely stay here again when I need a room near SFO airport. 10 August 2013
Rated 5.0 out of 5.0 by Conference I selected this Holiday Inn because of it's location to the city's conference center. During my three day conference the entire staff were wonderful and very helpful meeting my business needs. The Hoolihand bar and grill was excellent for lunch and dinner. I would stay again if our meeting returns next year. 08 August 2013
Rated 4.0 out of 5.0 My review Everything was perfect especially food that was great ;-))))) 08 August 2013
Rated 5.0 out of 5.0 by LA TO SF This is a great hotel for quick overnights. The staff is always friendly. The shuttle is a plus . No need to rent a car having to deal with parking and returning the car before my flight. 07 August 2013
Rated 5.0 out of 5.0 by Convenient near SFO My flight arrived later than anticipated and I was worried that I would be checking in late. I called the hotel when I landed and to my surprise a shuttle came within 5 minutes. The hotel had already checked me into my room and I was given a key to my room as soon as I got there. Not what I was expecting... thanks! 05 August 2013
Rated 3.0 out of 5.0 by Good not great I stay at many Holiday Inns globally and felt this one was somewhat average or disappointing. As a priority club member I should of received a morning paper but did not (after I asked I did). The building/rooms need maintenance (e.g., elevator and gym equipment). I found the room run down with dirt on the walls and wall paper coming off (and this was an EXECUTIVE room). I will say the staff was kind and caring. The transportation to the airport was very good. I did appreciate the washer and dryer on-site. I was traveling for a while and this came in handy. 04 August 2013
Rated 2.0 out of 5.0 by Dated rooms poor staff The room we checked in to was old and air conditioning was not working and the bathtub had long black hairs in it. It was also impossible to connect to the internet. The next day we were moved to a different room and at least you could cinnect to the internet. At 11:45 PM we were woke up by the night manager kniocking on our door to ask if the room we were in was in fact our room. I asked the manager the next day if this was their policy to wake guest up to ask such a question and was told no it wasn't. I don't know how this situation was dealt with but was told that it would be. The restaraunt is good but I am totally dissapointed in the rest of the hotel. We will not stay here again. 03 August 2013
Rated 4.0 out of 5.0 by Eh, not too shabby Stayed here while sightseeing San Francisco. Hotel room was comfortable and modern, except the bathroom which was slightly cramped. Service to/from the airport was nice; I used it frequently to get into downtown San Francisco. I wished they would offer a route into the BART south san francisco station, which would save $8 round trip (BART is much faster than a bus into downtown). All in all I had a comfortable stay, but would I stay here again? Yeah, but I'd look around too. 02 August 2013
Rated 2.0 out of 5.0 by Did not meet expectations As a platinum member of the Priority Club, I obviously stay at many IHG properties globally and see a wide variety of hotels. This particular Holiday Inn was a real disappointment. The experience started poorly with not being recognized as a Priority Platinum member and continued downhill from there. It is clear that this is a very poorly managed property. Simple things such as poor elevator maintenance and staff courtesy were deficient. About the only true redeeming quality to this hotel was the on-site restaurant. Every dish I tried there was outstanding. One other noteworthy thing was the poor parking situation. For what I consider a sizable fee, you are able to park overnight within walking distance of your car; but beware that some nights the hotel and adjoining banquet center host events that may leave you walking from several lots away from the perimeter of actual hotel's lot. Yes, all of these lots are covered under the same set fee. 01 August 2013
Rated 5.0 out of 5.0 by Everthing made easy. This Holiday Inn at the airport was very helpful in making sure I made my very early flight. I received all the information I needed to locate the shuttle and make it on time to my terminal. The staff assisted me in printing my boarding pass and had the bellmen take all my luggage and load it on the shuttle. They helped make this a very smooth and relaxing experience. 30 July 2013
Rated 5.0 out of 5.0 by Close Stay to Airport I was in town on business at the airport. My company put me up for five days at the Holiday Inn. I do not normally stay at Holiday Inn when on business trips. I must say that I was pleasantly surprised at how nice the hotel and everyone working there was. My stay at this hotel after long hours out in the field was comfortable and relaxing the entire stay. 24 July 2013
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