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Rated 4.5 out of 5 by 356 reviewers.
Rated 5.0 out of 5.0 by Excellent pre-flight night A bit of a misunderstanding...no more their fault than mine..to start with but HI went way beyond my expectations to put things right, resulting in the most fabulous pre-flight night I have had. Big thanks...next time I will make sure I ask the correct questions and get the answers in writing though. 26 February 2015
Rated 5.0 out of 5.0 by A great 'get-away' hotel All staff at this hotel are friendly and professional, which I have found to be a tough combination for a lot of other hotels to achieve. The beds here are a dream - great nights sleep, and the room was spotless and very comfortable. We ate a 3-course dinner and breakfast at the hotel but did not arrive early enough for lunch, otherwise we would have eaten there for that too. All food was lovely, nicely presented and tasted fresh. There were no bad points to this hotel - we would recommend and will be staying again. 26 February 2015
Rated 2.0 out of 5.0 by Not Great I'm afraid.... When I saw the hotel I had high hopes - obviously nice & new, and within a couple of hundred yards to Southend Airport - ideal for an early flight out to Switzerland in the morning. However, problems started when I had to wait 15 minutes in a queue to check-in - one of the receptionists had apparently "disappeared" and despite a number of calls from the increasingly beleaguered colleague, the absentee couldn't be traced! There was then no recognition whatsoever in terms of Rewards Club status... But the worst experience was at 3:50 in the morning when the air conditioning system started making all sorts of repetitive mechanical noises, despite me having switched the thing off before retiring...! Having said that, the room itself was spacious, the bed comfortable and the bar meal was very acceptable. But all in all, I really expected better and was somewhat disappointed I'm afraid... 25 February 2015
Rated 5.0 out of 5.0 by Great staff and very convenient stay before flying We were impressed with all of the staff in all areas. The park and fly deal worked very well for us as we could leave the car in the hotel car park and walk (5-10 mins) to the airport in the morning. Dinner was enjoyable and the room clean and comfortable. We would definitely stay here again. 20 February 2015
Rated 4.0 out of 5.0 by A great start to a flight I stayed at the Southend Holiday Inn last week and found it to be perfect for my needs. My customers and I had an early flight to Berne and this made the trip so much more relaxing. We had a warm welcome from the front desk, we parked our car for the duration of our trip and had a light meal in the restaurant. In the morning we walked a short distance to the quiet departures hall. For the standard of the room and the location it was a real bargain. Would recommend it to anyone travelling from the airport or staying in the local area. 15 February 2015
Rated 3.0 out of 5.0 by What a change My 3rd stay.Returned because of our previous experiences. Reception staff as brilliant as ever. Decided this time to have a bar meal for quickness. A mistake! Having praised the food in previous reviews I was some what disappointed. Food took 30 minutes to arrive with no explanation given,stooping to eat from a low table uncomfortable (my fault ) should have eaten in the restaurant,may have been quicker also.Hope there may be some improvement before next trip,( or back to Stansted,) 14 February 2015
Rated 5.0 out of 5.0 by a good nights stay we had a good nights stay and the parking was great for our trip from the airport. i would recommend the hotel restaurant the food was great 13 February 2015
Rated 5.0 out of 5.0 by Great situation for our purposes We were visiting the area to attend a Ruby Wedding celebration of our bridesmaid at the Roslin Hotel . We did not want to stay there! 12 February 2015
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