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Rated 4.5 out of 5 by 303 reviewers.
Rated 5.0 out of 5.0 by One night Stay Great service overall - nothing negative to mention about the property 14 December 2014
Rated 3.0 out of 5.0 by Parking charges to be considered an additional expense Overall the hotel is very good. The restaurant service and food were excellent. However, I was working in the area and needed to park every day. Over a week this adds up. Maybe if IHG members reach a certain level the parking can be complimentary during the stay. 11 December 2014
Rated 4.0 out of 5.0 by Calm hotel near the Airport Although next to the airport, this hotel is quiet and provides a pleasant stay even if you are not flying anywhere. 11 December 2014
Rated 5.0 out of 5.0 by Great location and views Pleasant stay. Staff in restaurant not very customer focused. Young girl failed to obtain a wifi password due to reception not answering phone. Being an IHG guest did not feel the importance of this rewards scheme at this stay. Let's hope it was a one off and next time they take and use this feedback. 07 December 2014
Rated 4.0 out of 5.0 my stay 22nd Nov - 24th Nov The staff were very friendly the room was fine although it said the heating was at 21 deg there was cold air blowing from the air conditioning, tried to change without success. Was only there to sleep mainly, so it didnt really matter, I booked online and made the mistake of booking a package deal and even though I was alone, I paid for breakfast for two people for two days. Explained this over the phone but nothing was done about it. I have to say the breakfast was excellent and if I coulkd have managed it, would have eaten for two people ! 04 December 2014
Rated 5.0 out of 5.0 by Spotlessly clean and very comfortable Another stay at Holiday inn, excellent hotel, rooms spotless, comfortable and beautifully decorated. Only drawback was the wait at desk to speak to a member of staff, also could do with more milk and tea bags in rooms, though we were given some immediately when we asked. Had trouble accessing the Internet, had to go down to reception, who explained that with Apple appliances, this was always a problem, so a note in the room On how to access for Apple iPads etc would be good! Also a bus timetable. Apart from this excellent ! 04 December 2014
Rated 5.0 out of 5.0 by First Class Food In Southend Thank you for a very enjoyable stay. Fabulous friendly staff on our arrival with pet dog in tow. Struggling to find a decent restaurant in Southend on the internet to meet our daughter for dinner, we decided to eat in the hotel. Best decision ever! - Absolutely first class food and wine. A superb choice for everybody on the menu, prompt, friendly service, superbly presented and delicious. The decor is uber contemporary chic, with a very VIP feel, overlooking the small Airport runway. I am a very fussy, fully trained in Classical French Cuisine Chef who hardly ever leaves reviews and would highly recommend. We will always stay and eat here every time we visit our daughter in the future 03 December 2014
Rated 5.0 out of 5.0 by Overnight stay before flying off to the Algarve Yet another great stay at this hotel. The staff are very helpful and the rooms lovely. My only criticism is that the house white wine in the bar is truly awful. We stayed at the Holiday Inn, York, a few weeks earlier and the wine was very nice. I couldn't drink the first glass and asked for it to be changed for another type, which unfortunately was also horrible! The food and service in the restaurant was, as usual, excellent though. 03 December 2014
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